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Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps.
We work with revenue executives at enterprise SaaS companies based in the U.S. and EMEA seeking to scale their teams' ability to engage buyers and accelerate purchasing decisions.
Outreach is very simple to use and has everything you need and nothing more. I'm interested to see how the platform transforms into a more robust solution in the future.
Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing department is.
So far the functionalities are awesome, and it integrates well with all the other tools we use for customer success. It helps a lot with automating touch processes to improve engagement with clients.
I have found though, that most of the time it is user error, but sometimes errors are not clear.
Simple integration with Salesforce and seamless sync of data, good calls platform, meeting scheduling, nice sequencing tool, Salesforce Opportunity overview in Outreach itself, email templates.
I don't know if its Gmail's API or on Outreach's side, but it needed a work around and was very frustrating.
Outreach team has been very helpful. They have excellent customer service and plenty of tutorials.
It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology.
Easy...the ability to track what the prospect has watched and where they have clicked back to rewatch. Then we are able to tailor a more specified demo to really focus on the prospects true interests.
The only negative I have would be sometimes the chrome extension uninstalls from my gmail, but that could also be an email error.
Easy to use and easy to share with prospects, plus the tracking makes it easy to see how invested a prospect is as there are various ways to track their progress with your videos.
The user interface seems to lack. Its not as easy to search for other videos.
It can help save time for people who can’t make a full demo or are reluctant and also helps capture information about what they’re most interested in and why.
The Dashboard could use some work. Hard to find older viewership data.
Additionally, the team at Consensus are amazing. Our Customer Success rep, [sensitive content hidden], is always available and always extremely helpful.
That I cant create my own walkthrough videos and send them out.
Jamie G.: Hi, my name is Jamie. I'm a senior account manager. I would give Outreach four stars. And for more reviews like this, click below. So prior to using Outreach, we weren't using anything at all for email automation. We were just scheduling emails through Salesforce, but we didn't have a dedicated tool. When I introduced Outreach to the business, I'd previously been a power user at another company, so I knew them really well. I was familiar with the analytics and reporting that they offered, so I introduced them to my current business because I thought they'd offer a lot of value. The onboarding process was okay, but the support from Outreach, we didn't buy the support package, so we had to set it all up ourselves, which wasn't difficult. It's not a difficult product to kind of configure. But to get maximum value from it, I would recommend going with a supporting package in future. Yeah, so I think the key thing with Outreach is to make sure that you are really going to be making the most out of it and that the business is ready for it. It's a very powerful tool with fantastic analytics. It's almost a CRM in its own right. So it's really important that if you are thinking about using Outreach, the business is the right size, that you have a great business development team that you want to optimize and make more efficient. And if you've got that use case and you are ready for Outreach, then it's the perfect tool for you.
Outreach
Consensus
Outreach
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Consensus
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