Consensus vs Demodesk: Which is a better fit?

Brett B

Account Executive

Easy...the ability to track what the prospect has watched and where they have clicked back to rewatch. Then we are able to tailor a more specified demo to really focus on the prospects true interests.

The only negative I have would be sometimes the chrome extension uninstalls from my gmail, but that could also be an email error.

Easy to use and easy to share with prospects, plus the tracking makes it easy to see how invested a prospect is as there are various ways to track their progress with your videos.

The user interface seems to lack. Its not as easy to search for other videos.

It can help save time for people who can’t make a full demo or are reluctant and also helps capture information about what they’re most interested in and why.

The Dashboard could use some work. Hard to find older viewership data.

Harry H

Sales Engineer

Additionally, the team at Consensus are amazing. Our Customer Success rep, [sensitive content hidden], is always available and always extremely helpful.

That I cant create my own walkthrough videos and send them out.

It is super easy for my job to have the chance to interact with my customer because it makes it faster and easier for me and for them too.

Poor product that did not develop well over time. Additionally bad business practices making it hard to leave.

Eric E

Publisher/Editor

This is great for having multiple people work off the same screen. It's also great that you don't have to download anything.

This is not possible online and interaction with support is required. That is uncommon for a simple SaaS tool and a pain for customers.

I can easily share control with customers. The ability to brand own video call session is nice.

So far there is nothing that I truly dislike about Demodesk. There are a couple of smaller features that could still be added though.

Happy with that easy and always working solution.

Weak compared to competition, too expensive for little value.