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Peek Pro is a scheduling tool for tour, activity and equipment rental operators. The platform lets teams manage everything from solo tour guides to large-scale immersive exhibits.
Owners and Organisers of Dance Schools, Gymnastics & Football Academies, and more. Make life easier for you, your coaches, and your customers with a simple and modern system that will help you grow!
The integration on our site is great, and makes it super easy for our customers to navigate. The interface, check-in process, and integrated waivers are all great.
Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you.
Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software.
AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.
The interphase with google analytics was superior and enabled great conversion tracking through the reservation system with minimal set up. Color and theme set up with canned emails was good.
I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds.
It has been wonderful to have reminders and thank you's go out with no additional time taken on my part. It is seamless in its integration into my site and the reporting features are very helpful too.
This is incredibly damaging to my company's reputation - and a serious waste of my staff's time as we have to get on the phone with Peek, again and again, to try and get these issues resolved.
The support team are fantastic they respond so quickly and if the system can't do what you want they help work out how to work with what is available to suit your business.
When customers are auto-enrolled from one term to the next they are unable to apply a discount code. Trial customers can get lost between terms.
Fantastic bonus that they have massively reduced their fee to zero throughout the pandemic and I couldn’t have carried on using the system without that- I am extremely grateful for them.
Sometimes features can be limited or restricted. Overall the layout and ability to customise the colourshemes to match your brands is limited.
I might add, during the past year (COVID-19) the support, help and discounts over the year have been absolutely amazing, kind and thoughtful.
I dislike the amount Stripe charge as a platform fee and wish we had the choice of PayPal or a cheaper alternative. My clients moan about the cost and I don’t wish to incur the fee as a company.
They have been brilliant to deal with I would highly recommend them. The opportunity to feedback or suggest improvements would be nice.
Not yet used away from a WiFi connection so unsure how the offline aspect will work.
Jeffrey K.: Hi, my name is Jeff, and I'm a business owner, and I would give Peek PRO a four out of five stars. And if you want to see more business interviews like this, click the link below. Before Peek PRO, I used a program called getoccasion.com, and it was missing a lot of features that I do get with Peek PRO, and so one of the main reasons I started using it was it gave me more of the information I needed and a lot more tools and flexibility. Another reason I chose Peek PRO is because the subscription for me as a business owner is free. I don't have a monthly bill. The way their system is built out, they collect ticketing fees for managing my account. I've had a very positive experience onboarding with Peek PRO. I had a team dedicated to me and migrating from my old calendar to my new calendar and moving over my appointments and my customers. And it's been very easy when I've needed to get ahold of someone to get an answer I need. And there are a lot of resources for those that just prefer online resource of articles to troubleshoot. If you want to save time and be able to set up systems to manage your customers on a complex calendar, I'd highly recommend Peek PRO because it will save you time, and it's also increased my sales.
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