Capterra Logo
Helping businesses choose better software since 1999

AskNicely vs Hotjar: Which is a better fit?

Updated on December 29th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 12,490 reviews from Survey users.
% Fit
Missing features
Not enough reviews
Feature ratings
Customizable Questions
NA
Survey Builder
--
Reporting/Analytics
2.0
Data Import/Export
--
API
--
% Fit
Not enough reviews
Feature ratings
Customizable Questions
4.6
Survey Builder
4.7
Reporting/Analytics
4.4
Data Import/Export
3.9
API
--
User satisfaction
4.6
User reviews100
Ease of use
4.5
Functionality
4.1
Value for money
4.3
Customer support
4.7
4.7
User reviews532
Ease of use
4.6
Functionality
4.5
Value for money
4.5
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

AskNicely is for marketing, operations and customer experience leaders who want to increase repeat purchase rates and referrals.

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-65c161a5-a989-4ad9-b3a9-08da951af26e
Allen E
President
5.0

Alan: My name is Alan. I'm the owner and CEO of my company. I give Hotjar a five. And for more reviews, click below. I found Hotjar through either a business coach, or perhaps a marketing video, where the point was made, that you really need to track your website's behaviors, and your consumer journey from the beginning. And the best way to do that, is to track behaviors. And that's how I found Hotjar. So, once I installed it, I was able to see a lot of the activity that people were taking on my website, and take actionable steps to improve the quality and experience of people going on my website. So, there are two main reasons I chose Hotjar. One was its heat mapping. I was able to see what people were not only looking at, what they clicked on, and how far down the page they scrolled. But more importantly, I was able to look at a recording of their behaviors on my website, see what websites they visited, what they clicked on, where they stopped, what they read, what they skipped past. Gave me a lot of information on specific buyer journeys. And specifically, when I was able to link that into a... If they filled out a form on my website, and I can see when that form came in, I can go right to the video of that user, that led to that form fill, to see what their behavior was like before they filled out that form. So, I can see specifically what pages they looked at, where they stopped, where their interest was. And we can use that data to have more meaningful conversations with the potential. New clients with the lead. It was very easy to get started with Hotjar. They give you a code that you install into your website. So, you just manually do it yourself, if you're familiar, or you give it to your webmaster, and you're up and running. You have your login to get into their dashboard, and you can start recording and viewing everything, once you have it all set up properly. So, it was fairly easy. I'm not a very technical guy, but I had it up and running within an hour. For anyone considering Hotjar, my suggestion and advice is to just do it. They have a low tier offer. I believe. I don't think it costs anything. You can just get right in, start collecting data, take a look, and start making actionable steps to improve your website and your buyer journey. And you've got nothing to lose for that. So, I would do it.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
163516 video thumbnail}
1 Video
141434
5 screenshots
163516
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

AskNicely

27/43
  • Access Controls/Permissions
  • Customizable Questions
  • Data Cleansing
  • Data Security
  • Dynamic Content
  • Email Reminders
  • Gamification
  • Multiple Question Types
  • Offline Response Collection
  • Question Piping
  • Randomization
  • Response Validation
  • Site Intercept Survey
  • Support Audio/Images/Video
  • Template Management
  • Visual Analytics
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • API
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Email Marketing
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Real-Time Data
  • Reporting/Analytics
  • Response Quotas
  • Sentiment Analysis
  • Skip Logic
  • Survey Builder
  • Third-Party Integrations
  • URL Customization
See All features
Hide Survey Software Features -

Hotjar

Top Features
31/43
Show Survey Software Features +
AskNicely
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Hotjar
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
AskNicely
  • By AskNicely
  • Located in United States
  • Founded in 2014
Hotjar
  • By Hotjar
  • Located in Malta
  • Founded in 2014
Recommendations

Products similar to those you're currently comparing: