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AskNicely is for marketing, operations and customer experience leaders who want to increase repeat purchase rates and referrals.
Businesses owners wanting to create and carry out customer surveys.
The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen.
The think i dislike the most is the inability to manage people the away I find to be most intuitive.
We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually.
Some of the integration work was not very straightforward. It is sometimes a little confusing to tell when you are looking at a subset vs. the entirety of your account.
I'm also impressed with the breadth of other features and I'm eager to see how these can improve our overall experience, or even improve our process. The surveys themselves are visually pleasing.
The navigation through the interface can be confusing when I'm going elsewhere than my to-do list.
Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations.
Missing a few things I think would be common sense for the program to have.
Prioritize real-user-identified key features according to your needs to find your best fit.
AskNicely
Top FeaturesUmfrageOnline
AskNicely
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