Syxsense vs Workwize: Which is a better fit?

Rick R

IT Desktop Administrator

Implementation was easy, patching is a breeze, software deployment is improving, notifications and customization of queries and reporting has been fantastic.

The web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again.

Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around.

Also, it did not pop up in the middle of the screen in interrupt their work.

When it worked properly, it was amazing. The UI made it very easy to deploy patching campaigns and I loved the dashboards showing patch compliance.

Tutorials default to patch entire estate which could be dangerous. Interface could be more intuitive.

Moreover, it makes the environment much easier to take care of having so many useful functionalities that help us in a Daily basis.

The UI was really bad couple years ago when we got the software but it has developed a lot over the time.

I have a positive experience with Workwize. The tools is appreciated for its user-friendly interface, efficient project management tools, and excellent customer support.

When someone's device crashes or is lost, I'd like to pay for the option to overnight a new device rather than wait a couple of days for one to be sent.

Really good, I would recommend it to company's that are growing and need help with their asset management.

Maybe having a more broadened catalogue for certain regions but that is even something that can be fixed. Not sure there is much I dislike.

Has been really good overall. We searched for a long time for a suitable solution and they were just the fit.

As of 2025-01-28, limited auto-onboarding features and an API that could be more expanded. Limited geos for offboarding.

Nice to see how they have grown in terms of size and service provisions and be part of it from the start. Sensitive content hidden] is a great guy to deal with all round and everyone is super helpful.

Almost a year later and we still face similar issues. Using these services in the EU, Australia and India has been stressful.