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Small and medium-sized businesses on Google Workspace looking for an easy to use CRM that automates repetitive tasks and integrates with the tools they already use (like Gmail, Mailchimp, and Slack).
Teams with 5+ sales people - who want more productivity & complete visibility. As it is highly customizable, it can be used by various industries.
An excellent tool to optimize opportunity management and strengthen customer relationships.
When I contact customer service, they said that per their policy, not only was that charge valid, but that I would be charged AGAIN next month before charges stopped.
I love that it syncs to our G-Suite environment. Having all of that information on a record is truly helpful to gain insight on our relationship with a customer.
TERRIBLE customer service. DECEPTIVE cancellation policy.
I'm very very glad Google pushed ProsperWorks when signing up for Google Business Apps. The seamless integration with Gmail is amazing.
We wanted email tracking. While Copper offers rudimentary and amateurish tracking, they have completely abandoned the feature, despite continuing to describe it on their site.
Great functionality right out of the box, easy to customize, great reporting functionality, excellent Chrome extension, seamless integration with Gmail.
When I asked about a refund for the past 10 months, they said that I should have cancelled and when I said that I did, they said prove it.
I like the customization capabilities, as it's like a database, so you can create custom tables to fit any kind of business need. Also, you can create custom forms.
Lack of table view with column chosen in Contact. Totally this is hybird CRM as traditional CRM function with Modern Interface plus Automation.
Their support is amazing. They are responsive and provide fast solutions for any need that falls within the scope of the production version.
Goals tracking is lag and not visible enough to let you know directly to work. You can’t uninstall their app after had plugged in.
Support will go out of the way to help and will always follow up if it's a more complex matter. I'm really impressed with the quality of CompanyHub and would highly recommend it to others.
The email features are bad. You can edit an email set to send later, the refresh ratio is like 6 hours, etc.
The custom tables are great, I replaced a lot of excel files with this. The best thing is that I can link it to my customer and leads, so I have the bigger picture in one place.
The only thing I can see being a problem with my industry is needs for scheduling photography rooms and studios...but maybe there is a way that I haven’t seen yet.
Jo B.: Hi, I'm Jo. I'm the CEO of a tech company. My rating for Copper is four out of five stars, and you can click below for more reviews. Before Copper, my company was actually using Freshdesk to manage its CRM, but we just didn't find that it was really so user friendly, and we wanted to see what else was on the market. And then we found Copper, and that integrates with Gmail. And that just absolutely was so much better than the system that we were using before. The main reason we chose Copper was the seamless Gmail integration. It really just means that there's so much less admin, and there's a real certainty for the team that everything has been updated. So, that for us was the major ticket item. We also really liked the user interface. We find it very intuitive. When we did the testing, very quickly the whole team was able to understand the system and navigate around it. So, that was also a big plus for us. Because we're a tech company, we also wanted to integrate Copper into our own software and how our clients were logging in. And so we were able to link with Zapier, and the fact that we could set that up in a really smooth way was also very important for us. Our team found getting started with Copper really, really simple. We just exported all of our contacts and all of the data that we had in our previous CRM, put it into the Copper templates, and uploaded it all. So, we were up and running within an hour or so. It was also great because our team didn't need any training. They found the system very intuitive, and before long, we had people setting up templates, creating custom fields, and we'd really customized the whole system to fit exactly for our business. If someone was looking for a CRM and they were considering Copper, I would definitely say you should give it a go. I think the way that it can integrate with other tools, for us with the G suite and with Gmail, but also the fact that we've managed to integrate it with our software as a service subscription system and our own app has really made it just completely essential in our company. And I would highly recommend giving it a go, and checking out how easy it is to use as a user tool.
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