# Compare Copper vs Dynamics 365 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Copper and Dynamics 365 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/141642-157279/Copper-vs-Dynamics-365 --- # Copper vs Dynamics 365 Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CopperDynamics 3652/4 selected [Copper](https://www.capterra.com/p/141642/Copper/)[4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Copper](https://www.capterra.com/p/141642/Copper/)[4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting Price $12.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [622 reviews](#user-reviews) Positive 545 Neutral 39 Negative 38 [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [5,834 reviews](#user-reviews) Positive 5,147 Neutral 551 Negative 136 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,855 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 69%Fit Missing features Feature ratings Data Security NA Contact Management 4.4 Lead Management 4.2 Sales Pipeline Management 4.4 Activity Dashboard 4.1 72%Fit Missing features Feature ratings Data Security NA Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.4 Activity Dashboard 4.3 User satisfaction User satisfaction 4.4 User reviews[622](https://www.capterra.com/p/141642/Copper/reviews/) Ease of use 4.5 Functionality 4.1 Value for money 4.1 Customer support 4.3 User satisfaction 4.4 User reviews[5,834](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $12Per User, Per Month - Free version - Free trial Price starts from $50Per User, Per Month - Free version - Free trial Best for Best for For small and medium-sized businesses on Google Workspace looking for a CRM that automates repetitive tasks and integrates with the tools they already use, such as Gmail, Mailchimp, and Slack. Best for Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## User reviews Pros & cons DH Deborah H. Sales > "My use of Copper for work, allows me to stay organized with keeping track of where I am with my leads and tasks. " [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6515847) AA Anna A. Head of Sales > "The billing and cancellation process is rigid and inflexible, especially for long-time customers who simply..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7022306) MW Matthew W. Retirement and Estate Tax Planning, Life Insurance, MBA, CRC > "In addition to the typical CRM features and functions, it performs better and faster. Although there are less..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6536431) AA Anna A. Head of Sales > "We haven’t been using Copper for over 3 years, but the subscription kept auto-renewing. When I reached out to..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7022306) JM Jovy M. Program Coordinator > "I also like that list item selections persist even after interacting with items, unlike classic spreadsheets like..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6612033) ZR Zach R. VP Of Sales and Marketing > "Lack of templates for emails or sending estimates through it. " [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6851323) RD Rich D. Managing Director > "The connection to everyone's email is a huge time-saver, and it's extremely helpful to review something in my..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6655278) JC James C. Customer Success Manager > "Copper's highly customizable setup is also its downfall: there aren't many resources for training to the specific..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6647231) JC James C. Customer Success Manager > "It is highly customizable, allowing my to create a unique workflow for my needs." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6647231) SR Sarah R. VP, Client Relations > "I can't merge duplicate companies without scrolling through the entire list." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7045518) RD Rich D. Managing Director > "We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6655278) RD Rodolfo D. Partner Manager > "I don't if I make a comment on the company pipeline that comment does not appear on the company profile as well." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6504228) JM Jovy M. Program Coordinator > "It's extremely useful for organizing the hundreds of projects I oversee so whenever I have a call with this..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6612033) PS Paul S. Owner > "I wish I had more control over automatons, this isn't as much as a dislike than it is a wish I had." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7038734) Luz mary R. teacher > "Automating tasks has greatly improved my efficiency and I am able to set up custom reminders and workflows to..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4985717) RH Richard H. Director of New Business > "It doesn't allow me to customize the product as much as I'd like. " [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6629713) Luz mary R. teacher > "As a business that uses Google Workspace for our daily operations, having a CRM that automatically syncs with..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4985717) MW Matthew W. Retirement and Estate Tax Planning, Life Insurance, MBA, CRC > "Does not have ability to see if client has opened the email." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6536431) CH Cecilia H. VP of Economic Development > "It's very straight forward and has decent functionality for a small business that isn't ready for an expensive,..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6645268) DL Dulce L. Legal Assistant > "My main complaint is that once you “relate” an email to copper, you can’t unrelate it. Since we have hundreds of..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5042202) EG Erin G. Sales Operations Specialist > "My company uses Copper because it integrates seamlessly with Gmail." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6549529) DD Dennis D. Project Manager > "A bit fussy about searching for a name if spelling is incorrect" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6616615) Andrea Yarlyn Q. owner > "I really like it, I can set reminders, set tasks and easily track the progress of my sales opportunities, all..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5046772) AA Anna A. Head of Sales > "Inability to cancel easily." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7022306) Celeste M. Head of Partnerships > "Copper helps create an easy follow-up and sales process while being cheaper than most CRMs" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6603641) AH Amber H. Business Development Manager > "There seems to be some holes in analyzing data." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6608398) BS Bethany S. Finance Coordinator > "I can see the interactions my colleague have with customers and it is very customizable" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6804673) JZ Jon Z. Director of Sales > "the customer service is slower than before and literally no one wants to talk to a bot" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6649742) RH Richard H. Director of New Business > "There's, quite literally, no real learning curve to speak of, yet it is very powerful and let's me get things..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6629713) JH Jonathan H. National HELOC Executive > "Seems to fall behind in functionality compared to industry leaders like Salesforce" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6603417) DB Doug B. VP of Engineering > "It definitely has made organizing & monitoring opportunities easier than our previous process." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6651196) JM James M. Head of Marketing > "The livechat feature isn't live." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6549067) SR Sarah R. VP, Client Relations > "I love the task manager and ease of keeping track of contacts." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7045518) DL Dulce L. Legal Assistant > "The only issue I can complain about is not about Copper itself but about the extension I have installed to chrome." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5042202) AM Amy M. Business Development rep. > "I like the user friendly access you have to your complete sales funnel at any given time or place." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6744263) AH Amber H. Business Development Manager > "Not the easiest thing to do." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6608398) CK Clayton K. Territory Manager > "Copper is great because it integrates really well with google and the google suite." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6603342) Anuj N. Marketing Supervisor > "Sometimes, extracting the relevant data is irksome via filters and it tends to impede our reporting process in..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4610909) JZ Jon Z. Director of Sales > "simple UI, good integration market for automating related tools" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6649742) PS Pratham S. Mean Stack Developer > "I don't like that we don't get analytics or the opportunity to plan a follow-up based on the recipient's..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4609611) DB David B. CEO Design Principle > "I have had a good experience with Copper. Since my firm runs on Google workspace it is a seamless experience." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6848661) YE Yolandi E. CEO > "Nothing to get excited about, if it wasn't for the client who insisted on using it, I wouldn't even have thought..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5006496) DB David B. CEO Design Principle > "It has given me clarity abut my pipeline." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6848661) RF Ramiro F. Operations Coordinator > "The basic plan is not good enough so you need at least the mid tier plan which may be expensive if you don't want..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4229889) NG Nikki G. Director of Coach Development > "It works so seamlessly that I have never even needed tech support. " [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6607338) VR Verified Reviewer Sales Manager > "Bugs, data exportation have dates configured as text and I can't change date format (DD/MM/YY), no Portuguese..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3341454) MW Matthew W. Retirement and Estate Tax Planning, Life Insurance, MBA, CRC > "Great pricing for the small business owners" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6536431) Glena Cristina A. Directora ingenieria producto > "sometimes the search for contacts can be a bit slow." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4775940) JM James M. Head of Marketing > "It's cost effective and much cheaper than the alternatives" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6549067) MAB Marc-Antoine B. Manager, booking agent, label manager, PR > "I think probably the biggest issue I have with Copper is that we are all francophones at Doze Agency. Because..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3021901) RD Rodolfo D. Partner Manager > "Of course there are more features that I need to explore." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6504228) RW Roger W. Owner > "Which dumb-ass executive wakes up one day and takes away customer service!!!" [See full review](https://www.capterra.com/p/141642/Copper/#SoftwareAdvice___4004021) MG Monique G. Administrative Assistant > "Exporting tools are very useful." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6606327) VR Verified Reviewer Director > "Some features are lacking like only one email for leads when persons can have many." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3010211) MG Monique G. Administrative Assistant > "Easy to use and organize data." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6606327) SC Sebastian C. Customer Operations Manager > "Not friendly at all to export information" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3828878) OP Orla P. Sales Manager > "I use google for everything else so this was a breeze to learn" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6494021) PB Philippe B. Sales Engineer > "The navigation is sometime confusing (between entities such as opp, contact, account, etc.)" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3360765) Luz mary R. teacher > "What I like the most about this platform is that it has an incredible integration with Google applications." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4985717) MM Michael M. Senior Associate > "As a CRM tool, it didn't have very important, basic features for email outreach." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3456630) PS Pratham S. Mean Stack Developer > "It seamlessly connects with the other technologies we use internally, allowing us to automate a variety of..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4609611) NY Nathan Y. Managing Director > "I explained the situation to customer service and they reset my account and told me they weren't able to discuss..." [See full review](https://www.capterra.com/p/141642/Copper/#GetApp___2670500) NG Nikki G. Director of Coach Development > "Copper makes my life easier. " [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6607338) AG Ashley G. ceo > "Partnership referral tracking is cumbersome." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3337954) Anuj N. Marketing Supervisor > "You get the freedom to integrate extensions/ add-ons from different vendors/ customers & log sales data in one..." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4610909) PS Phil S. Sales Manager > "Lots of features are not needed for the basic sale of a grocery product." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3009983) Ana N. Sales associate > "I really like it because I don't have to spend time entering data or doing tedious administrative tasks." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5046812) RW Roger W. Owner > "In my 30 years in business Copper by far has the worst customer service on the planet!!!" [See full review](https://www.capterra.com/p/141642/Copper/#SoftwareAdvice___4004021) MG Monique G. Administrative Assistant > "Filtering is great." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6606327) TM Terry M. Owner > "Not being able to have an attachment to a group email." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3338012) OP Orla P. Sales Manager > "How easy it is to learn." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6494021) TS Tobias S. Sales Manager > "There are some issues with the extensions to gmail" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3337788) TR Tiffany R. Office Manager > "So easy to use! " [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6570721) JM Jaime M. Client Services > "The site can be buggy, and hard to plug-into other software." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3337896) DN Dainella N. Community Director > "Support has been great." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6592892) EG Emma G. Principal > "The project management is not so great once a sale has closed." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3338432) RH Richard H. Director of New Business > "How incredibly easy it is to use yet how powerful it is. " [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6629713) SK Stephanie K. CEO > "Mailchimp is easy to link with Copper but it does not synch both ways." [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3010031) Petr S. CIO > "there were good reviews so copper made it to the shortlist in selection for a CRM tool" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6144782) NR Nick R. Director of Operations > "Sending a mass email was a bit trying, do to limits" [See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3010216) [View Reviews](https://www.capterra.com/p/141642/Copper/reviews/) Manish C. Microsoft Admin > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945) VR Verified Reviewer Analyst > "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) LB Lucas B. IT Service Desk Analyst > "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) Zakaria G. AQA > "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833) LB Lucas B. IT Service Desk Analyst > "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MG Matt G. Director > "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) RS Radha S. Legal Assistant > "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) VR Verified Reviewer Analyst > "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) Blake A. IT Technician > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Blake A. IT Technician > "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person just to manage and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) VR Verified Reviewer Analyst > "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround,..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) VR Verified Reviewer CEO > "Sometimes it becomes slow and there are random bugs with invoicing and bank sync." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930) CT Cameron T. IT Service Desk Analyst > "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024) AV Arne V. Controller > "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974) LB Lucas B. IT Service Desk Analyst > "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) JP Jonathan P. Digital Content Specialist > "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) Blake A. IT Technician > "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view of operational..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Breanna G. Onboarding Coordinator > "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) VR Verified Reviewer Sales Specialist > "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474) MG Matt G. Director > "Functionality and many of the issues still exist, which makes it difficult to use and navigate." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) RS Radha S. Legal Assistant > "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) MG Matt G. Director > "I find Dynamics licenses and cost of maintenance are still very expense for the value provided." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) KA Khyan A. Manager > "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) JS Jack S. Finance Director > "It can feel heavy for teams that only need basic functionality." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372) SS Sarita S. Lead software engineer > "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307) KA Khyan A. Manager > "From a value perspective, it can feel expensive if you’re not fully utilising the features." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) LB Lucas B. IT Service Desk Analyst > "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MS Martina S. VP > "It often feels like a system built for administrators rather than everyday users." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264) RS Radha S. Legal Assistant > "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) BL Byron L. Software Developer > "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689) EW Emma W. Assistant Manager > "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966) EI Eva I. business process analyst > "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) JP Jonathan P. Digital Content Specialist > "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) MJ Monica J. Financial Analyst > "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452) VR Verified Reviewer Full Stack Developer > "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819) Breanna G. Onboarding Coordinator > "Training new staff on it is difficult." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) KA Khyan A. Manager > "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) Junaid E. National IT Manager > "performance can sometimes lags if not optimized correctly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687) Eric N. CRM Consultant > "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275) JK Josie K. Realtor > "Had some security glitches and I was not able to easily retrieve my lost password and get into my account" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807) MB Matt B. Senior Software Engineer at JEOL USA > "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410) FARES H. Accoutant > "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830) KA Khyan A. Manager > "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) ZB Zakaria B. Sales rep > "The interface can be unintuitive at times, requiring extra effort to navigate and customize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807) AS Ajay S. Recruitment Manager > "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) EI Eva I. business process analyst > "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) EM Ezekiel M. Systems Engineer > "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953) CD Christian D. Manager > "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) SK Shamsher K. Vertical Head > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206) AB Andrew B. Used Parts Assistant Manager > "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641) MW Mateja W. Consultant > "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) MG Matt G. Director > "I also find the reporting is atrocious." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) KM Karl M. CISO > "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356) DF Denika F. Customer service > "The synching sometimes was off and made it different to find my saved stuff." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770) DR David R. Innovation director > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060) PG Phani G. accounts manager > "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223) VR Verified Reviewer Owner > "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383) TY Teresa Y. Project Manager > "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195) RR Rachid R. business development manager > "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898) VR Verified Reviewer designer > "Solution costs can be somewhat steep, especially for small organizations." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667) SS Sophie S. Operations Manager > "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988) SA Steven A. Multimedia Specialist > "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to using the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518) IS Intiaj S. Owner > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800) JrmC Jérôme C. Data analyst > "The solution is light and not customizable enough" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499) MT Mary T. President > "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212) MW Mateja W. Consultant > "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) SS Sergio S. Ports Operations Manager > "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752) KC Kajo C. Ecom Exec > "The learning curve is steep, especially if you aren't used to MS way of doing things." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828) Sebastian P. Chief Marketing and Customer Experience > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818) MM Musa M. Software Developer > "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) AS Ajay S. Recruitment Manager > "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) JP Jose P. Senior Editos > "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695) Hicham M. Freelance Character Designer > "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765) VR Verified Reviewer Principal > "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125) AV Alexandra V. People Business Partner > "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381) VR Verified Reviewer Health care administrator > "Implementation could be complex without proper training and learning." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952) VR Verified Reviewer Analyst > "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) SE Santiago E. Coordinador de bodega > "I consider the cost of one professional license is a bit expensive" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023) KA Khyan A. Manager > "From an SDR lens, the biggest win is visibility and structure in the sales pipeline." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) KA Kalli A. Instructor > "Could be a little time consuming first couple of times you use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742) [View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## User interface 4.37 (622) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) 4.37 (5,834) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Copper Top features 36/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/141642/Copper/#features) Dynamics 365 27/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/157279/Dynamics-365/#features) ### Recognition No recognitions have been awarded to Copper Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Copper Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dynamics 365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Copper - By Copper - Located in United States - Founded in 2013 Dynamics 365 - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [Copper](https://www.capterra.com/p/141642/Copper/)[4.37 (622)](https://www.capterra.com/p/141642/Copper/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $12/month Price $20/month 4.1 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/141642-152373/Copper-vs-HubSpot-CRM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $50/month Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [Copper](https://www.capterra.com/p/141642/Copper/)[4.37 (622)](https://www.capterra.com/p/141642/Copper/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $12/month Price $25/month 4.1 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-141642/Salesforce-vs-Copper) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $50/month Price $20/month 4.3 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365) [Copper](https://www.capterra.com/p/141642/Copper/)[4.37 (622)](https://www.capterra.com/p/141642/Copper/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $12/month Price $14/month 4.1 Features 4.3 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/141642-155928/Copper-vs-Zoho-CRM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $50/month Price $14/month 4.3 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Copper](https://www.capterra.com/p/141642/Copper/)[4.37 (622)](https://www.capterra.com/p/141642/Copper/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $12/month Price $7/year 4.1 Features 4.5 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/141642-204998/Copper-vs-Bigin-by-Zoho-CRM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) $50/month Price $31.1/month 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365) [Copper](https://www.capterra.com/p/141642/Copper/)[4.37 (622)](https://www.capterra.com/p/141642/Copper/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (823)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $12/month Price $20/month 4.1 Features 4.3 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/141642-152769/Copper-vs-eWay-CRM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $50/month Price $7/year 4.3 Features 4.5 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM) [Copper](https://www.capterra.com/p/141642/Copper/)[4.37 (622)](https://www.capterra.com/p/141642/Copper/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,056)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $12/month Price $19/month 4.1 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-141642/Pipedrive-vs-Copper) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.23 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/) $50/month Price Contact vendor for pricing 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135757-157279/NetSuite-vs-Dynamics-365)