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Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more.
Zendeks helps you organize your ticketing system and is one of the best in the industry. I highly recommend about the ease of use.
Not often but some users would get confused and totally miss updates or questions sent back to us from the IT team and therefore we lost time.
For ease of use, I think it tops the chart and is more user friendly than its competitors like the SalesForce comprehensive cloud setup.
Their customer service was really poor. They had a £600 recurring subscription enabled on sign up and would not even entertain cancelling this down when we were a day into the recurring payment.
Overall, I really love to use Zendesk. This is a very useful tool for doing analysis on our live channels and as I mentioned, reports has a great function when it comes to filtering.
Terrible product, the company should ashamed of themselves.
This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.
There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason.
What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat.
There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored.
Communication within a company is only as strong as the ability to discuss options. Pure chat is an awesome app.
Needs autocorrect and require customers to rate service. Most customers only leave review when it is negative and reflects badly on the representatives.
The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness.
The only major downside is that the applet can not be opened in a popup. This means that every time a customer changes pages we lose the chat, this is a big problem.
It's amazing how a an efficient and effective tool like this is available for Zilch. Plugin us readily available in WordPress and takes seconds to download and install.
Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website.
Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.
Kyle: Hi there. I'm Kyle and I'm a videographer, and I give Pure Chat a three out of five. For more reviews like this, click the link below. Before using Pure Chat, we were using WhatsApp and Skype, and then we still kept Skype for the video conferencing, but we dropped WhatsApp for Pure Chat. We ended up choosing Pure Chat because of the Bluetooth and Wi-Fi capabilities it offers. It was pretty easy to install and teach others how to use it. When it comes to WhatsApp, there's a little more of a learning curve. Adding Pure Chat and installing it on everyone's devices was very simple, and teaching people didn't take more than a small conversation. I would recommend trying it out yourself before you implement it into your entire company. There's a lot of apps and processes out there, and I think that Pure Chat is pretty decent for what it is. It's simplistic.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zendesk Suite
Pure Chat
Top FeaturesPure Chat
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