# Compare Pure Chat vs JivoChat 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Pure Chat and JivoChat based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/141708-178227/Pure-Chat-vs-JivoChat

---

# Pure Chat vs JivoChat Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Pure ChatJivoChat2/4 selected

[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)[4.6 (337)](https://www.capterra.com/p/141708/Pure-Chat/reviews/)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.6 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

[## Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)[4.6 (337)](https://www.capterra.com/p/141708/Pure-Chat/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [337 reviews](#user-reviews)

Positive

320

Neutral

15

Negative

2

[## JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.6 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

Starting Price

$19.00/year

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [105 reviews](#user-reviews)

Positive

97

Neutral

4

Negative

4

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,734 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.3

Real-Time Notifications

NA

Real-Time Monitoring

NA

Mobile Access

3.9

75%Fit

Not enough reviews

Feature ratings

Single Sign On

4.0

Chat/Messaging

4.8

Real-Time Notifications

4.0

Real-Time Monitoring

3.0

Mobile Access

4.1

User satisfaction

User satisfaction

4.6

User reviews[337](https://www.capterra.com/p/141708/Pure-Chat/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.5

User satisfaction

4.6

User reviews[105](https://www.capterra.com/p/178227/JivoChat/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Price starts from

$19Per User, Per Year

-   Free version
-   Free trial

Best for

Best for

Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more.

Best for

Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company.

## User reviews

Pros & cons

PT

Paula T.

Co-Owner

> "We were able to upload our own customized chat button to be on brand with our company."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#SoftwareAdvice___6815808)

PT

Paula T.

Co-Owner

> "I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be..."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#SoftwareAdvice___6815808)

Roshni C.

Human resources

> "I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without..."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___4918437)

CS

Christopher S.

Co owner

> "Delay in response time and we missed chat notifications"

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___6511592)

UM

Ulycel M.

Apparel

> "I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in..."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___4576319)

CS

Christopher S.

Co owner

> "We had lots of delay and missed chats"

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___6511592)

NS

Niral S.

Finance Executive

> "I like Pure Chat as it can be easily installed on our website and clients are using it to contact us."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___4929971)

VR

Verified Reviewer

Manager

> "Not at all happy with their analytics, mobile applications."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___3770958)

VR

Verified Reviewer

Chemist

> "Pure Chat is a widely-used live chat software with customizable widgets, mobile responsiveness, automated triggers, team collaboration, integrations,..."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___4386202)

LL

Lance L.

Ordering Assistant Manager

> "What I like least about the software is the notification system is a little buggy and you won't always receive one."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___3243197)

Abid S.

Manager Operations

> "Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___3601095)

BH

Ben H.

Owner

> "It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___2240068)

[View Reviews](https://www.capterra.com/p/141708/Pure-Chat/reviews/)

SB

Sam B.

Operations Manager

> "The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual..."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___6869523)

PM

Paddy M.

Safety, Health, Environment and Quality Manager

> "It sometimes fails to communicate with the server with server connection error even when you have a strong internet..."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___6008214)

PC

Prudence C.

Information Technology associate

> "Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close..."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___6010391)

Ali Osman Y.

CEO

> "They take a while to respond to customer support requests."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___5007599)

VR

Verified Reviewer

Founder

> "The integration with various messengers and SMS messageing allowing for multi-channel communication from a single..."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___4973123)

VR

Verified Reviewer

Owner

> "Practically unfunctional due to problem and lack of support."

[See full review](https://www.capterra.com/p/178227/JivoChat/#GetApp___4327994)

VR

Verified Reviewer

Founder

> "JivoChat offers a full suite of features that allows to engage with visitors seamlessly."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___4973123)

David S.

Director of Installation

> "Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding"

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___3181957)

SB

Sam B.

Operations Manager

> "Simplicity - Jivo chat is easy to use, and easy to train reps to use."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___6869523)

VR

Verified Reviewer

CoFundador

> "The mobile app has some trouble to make calls"

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___3508801)

VR

Verified Reviewer

Founder

> "The CRM functionality helps organize and track interactions effectively."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___4973123)

Claudia Sayuri I.

Motion Designer

> "I don't know if I can manage with other people when I get a free trial."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___2946320)

[View Reviews](https://www.capterra.com/p/178227/JivoChat/reviews/)

## User interface

[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)

4.55 (337)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)

4.59 (105)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Pure Chat

17/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/141708/Pure-Chat/#features)

JivoChat

Top features

30/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/178227/JivoChat/#features)

### Recognition

No recognitions have been awarded to Pure Chat

JivoChat is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Pure Chat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

JivoChat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Pure Chat

-   By Pure Chat
-   Located in United States
-   Founded in 2012

JivoChat

-   By Jivosite
-   Located in United States
-   Founded in 2012

## Popular Comparisons

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Features

4.5

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Ease of Use

4.6

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Features

4.6

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Ease of Use

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[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.59 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

vs

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Features

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Ease of Use

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vs

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Features

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Ease of Use

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[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.59 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

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Features

4.4

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/164283-178227/Zendesk-vs-JivoChat)

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4.6

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[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.59 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

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