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Pulseway vs ChangeGear: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 1,457 reviews from Remote Monitoring and Management users.
% Fit
High performer
Feature ratings
Server Monitoring
4.8
Real-Time Monitoring
4.6
Real-time Alerts
4.9
Remote Access/Control
4.5
Patch Management
4.5
% Fit
Missing features
Feature ratings
Server Monitoring
NA
Real-Time Monitoring
NA
Real-time Alerts
NA
Remote Access/Control
NA
Patch Management
NA
User satisfaction
4.7
User reviews306
Ease of use
4.7
Functionality
4.5
Value for money
4.7
Customer support
4.7
4.0
User reviews51
Ease of use
3.9
Functionality
3.9
Value for money
4.0
Customer support
3.9
Price starts from
Monthly subscription
Free version
Free trial
/user
Yearly subscription
Free version
Free trial
Best for

Pulseway primarily targets IT professionals, managed service providers (MSPs), and businesses with IT infrastructure that require remote monitoring and management (RMM) solutions.

ChangeGear is a robust, enterprise solution for service and support management. We serve customers around the globe across healthcare, technology, energy, government, finance, manufacturing and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Bryan W
IT Specialist
5.0

Bryan W.: My name is Bryan. I'm an IT specialist over at Shopper Approved. We've got about just under 50 employees. I give Pulseway an overall rating of five stars. Before Pulseway, I was using Action1. The problems with Action1, it was an early product. It was lacking some features that a more mature product offers. Pulseway gave me those tools, better remote support and better reporting, various other features like that. The biggest reason we went with Pulseway is price. I looked at several other competitors, and Pulseway offered the best price for what we got. And it gave us third-party patching. It gave us a great remote tool that offered remote file transfer. They have a network discovery feature in there, so I can use it to automatically look for new devices, things like that. Yeah, getting started with Pulseway, they gave me a trial, if I remember correctly, and using that trial, I was able to sort of test things out beforehand. And then, once we decided on the product, they were able to take that trial environment and just turn it into the full one, so I didn't have to do any additional setup. But they did give us additional onboarding, so if you didn't do the trial or didn't set up anything, they'll help you and walk you through setting it up. The agent's super easy to install. You can deploy it across the whole fleet if you needed to. It even has Active Directory Discovery, so if it's connected to a domain, it can just install it that way. If you're looking at getting Pulseway, I would just make sure you do look at other competitors. If there's something that you can't afford, there are definitely better products that offer more features or better robust features for a higher price. So, if price isn't an issue, it may not be a bad idea to look elsewhere. But if you are trying to find something on the budget side, Pulseway is a great place to start. They offer lots of add-ons, lots of integrations. Do know that the product is owned by Kaseya. Some people may not care for that. But that's [inaudible 00:02:35].

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praveen K
systems engineer
4.0

Praveen K.: My name is Praveen, I work as a systems administrator. I rate four out five for ChangeGear. For more reviews like this, click below. So ChangeGear is a ticketing system software which is used by most of the organization. Before ChangeGear we have ServiceNow and HP Smart. The total cost of ownership for ChangeGear is low because of its low infrastructure need, and it is really good for mid and small organizations. It is very easy to install ChangeGear on a mid-level size of environment with a couple of servers for database and couple of servers for applications. So the total cost of ownership will be very less when compared to other ticketing system tools. The total cost of ownership and [inaudible 00:00:48], we can install this ChangeGear on the cloud. So right now most of the companies are moving to cloud, so the ChangeGear software will work both on on-prem and also on the cloud. This is one of the good thing that the latest version of the ChangeGear is providing.

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User interface
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1 Video
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1 Video
141792
5 screenshots
146239
5 screenshots

Pulseway

Top Features
41/43
  • Device Management
  • IT Incident Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Anti Virus
  • API
  • Audit Trail
  • Automatic Backup
  • Compliance Management
  • Configuration Management
  • Customizable Branding
  • Customizable Reports
  • Deployment Management
  • Device Auto Discovery
  • Event Logs
  • For MSPs
  • IT Asset Management
  • IT Asset Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Network Monitoring
  • Network Security
  • Patch Management
  • Policy Management
  • Real-time Alerts
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Remediation Management
  • Remote Access/Control
  • Reporting/Analytics
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Vulnerability Scanning
  • Workflow Management
See All features
Hide Remote Monitoring and Management Software Features -

ChangeGear

16/43
Show Remote Monitoring and Management Software Features +
Pulseway
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ChangeGear
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pulseway
  • By MMSOFT Design
  • Located in Ireland
  • Founded in 2011
ChangeGear
  • By ServiceAide
  • Located in United States
  • Founded in 2016
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