Pulseway vs LogMeIn Rescue: Which is a better fit?

Bryan W.: My name is Bryan. I'm an IT specialist over at Shopper Approved. We've got about just under 50 employees. I give Pulseway an overall rating of five stars. Before Pulseway, I was using Action1. The problems with Action1, it was an early product. It was lacking some features that a more mature product offers. Pulseway gave me those tools, better remote support and better reporting, various other features like that. The biggest reason we went with Pulseway is price. I looked at several other competitors, and Pulseway offered the best price for what we got. And it gave us third-party patching. It gave us a great remote tool that offered remote file transfer. They have a network discovery feature in there, so I can use it to automatically look for new devices, things like that. Yeah, getting started with Pulseway, they gave me a trial, if I remember correctly, and using that trial, I was able to sort of test things out beforehand. And then, once we decided on the product, they were able to take that trial environment and just turn it into the full one, so I didn't have to do any additional setup. But they did give us additional onboarding, so if you didn't do the trial or didn't set up anything, they'll help you and walk you through setting it up. The agent's super easy to install. You can deploy it across the whole fleet if you needed to. It even has Active Directory Discovery, so if it's connected to a domain, it can just install it that way. If you're looking at getting Pulseway, I would just make sure you do look at other competitors. If there's something that you can't afford, there are definitely better products that offer more features or better robust features for a higher price. So, if price isn't an issue, it may not be a bad idea to look elsewhere. But if you are trying to find something on the budget side, Pulseway is a great place to start. They offer lots of add-ons, lots of integrations. Do know that the product is owned by Kaseya. Some people may not care for that. But that's [inaudible 00:02:35].

Greg: Hi, I'm Greg. I'm systems and network administrator for the home improvement industry. I'd give LogMeIn Rescue a three out of five, and for more reviews, click below. Before using LogMeIn Rescue, we had used other applications like Join.Me, TeamViewer, VNC, Windows RDP, and the learning curve for the average user in our organization was pretty steep. And that's the case in a lot of places where having the users who don't know or have computer skills pick up and use something like that, it's a little bit of an undertaking for them. So for us, it was not the best fit because of the user base that we have. We chose LogMeIn Rescue because it solved that problem for us, with the users being able to just pick it up and use it. The interfaces are very simple, user friendly. The support was amazing. Overall, it just kind of put the pieces together for us where the other ones fell short. Getting started with LogMeIn Rescue is pretty simple. The process of actually filling out the forms and signing up is as simple as it sounds, but then the onboarding and the initial setup and configuration really wasn't all that bad. They have tools to help you do remote deployments, across your organization. And if you centrally manage your stuff, it's a joke to do. It's very easy to manage, especially from an IT perspective. For anybody considering LogMeIn Rescue, I'd highly suggest it. If you're looking for something that allows you to remotely fix, do see how there's a myriad of reasons for using them. But LogMeIn Rescue is one of the easiest to use some of the best support out there that I've seen from a company. And like I said, it's just nice and simple.