# Compare Pulseway vs IT Glue 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Pulseway and IT Glue based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/141792-170401/Pulseway-vs-ITGlue

---

# Pulseway vs IT Glue Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PulsewayIT Glue2/4 selected

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

[## Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Starting Price

$67.00/month

Value-for-Money

4.7

Functionality

4.5

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

CR

Based on [310 reviews](#user-reviews)

Positive

297

Neutral

10

Negative

3

[## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [331 reviews](#user-reviews)

Positive

321

Neutral

9

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 5,346 reviews from it management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Patch Management

4.6

Server Monitoring

4.8

Security Tools

4.4

Real-Time Monitoring

4.7

Remote Access/Control

4.5

\--%Fit

Missing features

Feature ratings

Patch Management

NA

Server Monitoring

NA

Security Tools

NA

Real-Time Monitoring

NA

Remote Access/Control

NA

User satisfaction

User satisfaction

4.7

User reviews[310](https://www.capterra.com/p/141792/Pulseway/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.7

Customer support

4.7

User satisfaction

4.6

User reviews[331](https://www.capterra.com/p/170401/ITGlue/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.4

Price starts from

Price starts from

$67Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Pulseway primarily targets IT professionals, managed service providers (MSPs), and businesses with IT infrastructure that require remote monitoring and management (RMM) solutions.

Best for

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

## User reviews

Pros & cons

CR

Christopher R.

Sole Proprietor

> "Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. "

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072)

DE

Darryl E.

IT Manager CISO

> "The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475996)

TpnF

ŠTěpán F.

Chief Operations Officer

> "It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6525383)

LM

Lerato M.

IT Security

> "Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499645)

RS

Rick S.

Owner

> "The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6419731)

BW

Bryan W.

IT Specialist

> "I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319)

DB

Daniel B.

Systems Manager

> "Its consistent development and adaptability make it a reliable choice for businesses that prioritize cybersecurity and need robust automation..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033)

ED

Eric D.

Head of IT

> "My Support person \[sensitive content hidden\] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6415372)

MB

Mbuyelo B.

IT Admin

> "Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices from..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499648)

BR

Benjamin R.

Director of Operations

> "Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474588)

AB

Adrian B.

IT Specialist

> "I also love the seamless Bitdefender GravityZone integration, which provides solid endpoint detection and response protection without lengthy..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6498687)

RG

Randy G.

AVP - Systems Adminitrator

> "The website would sometimes encounter performance issues/unresponsiveness."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6813568)

EP

Ernesto P.

it manager

> "It made managing systems remotely so much simpler, especially the real-time monitoring feature, which gave me peace of mind knowing I could..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475928)

VR

Verified Reviewer

Infrastructure Specialist

> "sometimes I have to go to the web interface for things but I know everything can't be on the mobile UI."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6457624)

GR

Giovanni R.

CEO

> "The Service is Awesome, we can Manage easily our customer IT infrastructure, concerning price is affordable and they are ready to find a right..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6430082)

WB

Will B.

Technical Engineer

> "The mobile app is lacking in some features like remote access into computers."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6454526)

BL

Byron L.

Software Developer

> "I have used it to reduce downtime by resolving problems early and monitor many endpoints without hiring an IT assistant."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7037938)

BP

Brett P.

Network Admin

> "The mobile app, while useful, occasionally crashes, which can be frustrating."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663)

EH

Egil H.

IT manager

> "I work for a small company with less then 50 endpoints, automation and scripting has made a great impact on our environment monitoring is also..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6508469)

AJ

Alexander J.

Head of Technology

> "Third-party services were not as slick to setup as the initial Pulseway instance."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499750)

LV

Lachezar V.

Fullstack Developer

> "Great allround solution for monitoring, patch management and system administration for users and servers."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509545)

TS

Troy S.

VP IT

> "I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6495136)

MR

Mathieu R.

Programmeur Jouabilité

> "The real-time insight into workloads was a big advantage."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7052461)

JH

Jacob H.

System and Network Administrator

> "MacOS support for example was broken for us for about a month after a Pulseway update."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417462)

MA

MOHAMAD A.

Senior System Administrator

> "The intuitive mobile app is particularly useful, allowing for real-time monitoring and instant responses to alerts."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445208)

BW

Bryan W.

IT Specialist

> "It feels incomplete and can be tricky finding information on a certain feature."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319)

TE

Thomas E.

IT Technician

> "It ticks all the boxes we need as an IT department, and it does so at a fraction of the cost of its competitors."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6473703)

DB

Daniel B.

Systems Manager

> "One specific issue is with multi-screen support."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033)

RB

Raffaele B.

Developer Manager

> "My experience with the product is definitely positive and it has allowed me to centralize and automate all the updates and configurations of..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6494938)

BO

Boyd O.

Boyd's PCS - Owner

> "I locked my account out once and it took a few days to regain full access."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6510162)

BP

Brett P.

Network Admin

> "The mobile app is particularly impressive, allowing me to monitor and control systems on the go."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663)

ZJ

Zoran J.

System Engineer

> "Workflows are not fully developed and have room for improvement"

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6455558)

AE

Armand E.

IT Support Technician

> "Having a centralized RMM tool to manage my user endpoints and servers makes doing my job much easier."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6472322)

RR

Richard R.

Support Engineer

> "You have less posibilities then a solution like Datto and support is not always as good as it should be."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973)

HB

Helen B.

Data Manager and Software Developer

> "Pulseway is an awesome tool as it has enabled me to fill two roles and still work from home half time."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509525)

FR

Frank R.

Director of IS, CTO

> "The PSA is not as feature rich as some other offerings in the space."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6442281)

RR

Richard R.

Support Engineer

> "For a small MSP like me it offers everything i need to monitor and remotely support the systems i manage."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973)

KJ

KJ J.

Owner

> "Endpoint protection is not integrated."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445222)

AM

Andrew M.

Director

> "The ease of remote management and monitoring of our systems in one place is an invaluable time saver for a small team."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6463265)

DD

Destry D.

Engineer

> "Only downfall is that I am the only system administrator, and it is only a minor portion of my"

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6444755)

CR

Christopher R.

Sole Proprietor

> "James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072)

DB

Daniel B.

Systems Manager

> "This setup is awkward and hampers productivity."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033)

AG

Anthony G.

CEO

> "Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue in less than 6 months, a testament to their effectiveness."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417837)

JV

J V.

IT Manager

> "Because of a communication error the wrong license got renewed."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6461442)

JS

Jubaire S.

CTO

> "The fantastic UI and app support are great for IT workers who are on the go and can't always sit down at a workstation."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6419921)

OB

Owain B.

IT Service Desk Manager

> "PSA is a bit to basic for our needs."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6500166)

AO

Aaron O.

Infra Service Delivery Manager

> "Its mobile app and desktop interface are intuitive and user-friendly, making it easy to monitor and manage devices on the go."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6452030)

TT

Trenton T.

Owner

> "The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___3273790)

RM

Raul M.

IT Manager

> "I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474967)

JH

James H.

CEO

> "Sales channel needs improving as chat doesnt seem to get answered upon initial enquiry, but persevere as the product is worth that small pain..."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2933345)

RM

Rob M.

Technical Director

> "It enables me to monitor my systems, monitor for issues, and support my users regardless of where they are or where I am."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___4955561)

CP

Colter P.

IT Manager

> "You can't sort or manage files, you can't type a directory path, you can't send directories."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971)

AG

Anthony G.

CEO

> "Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417837)

VR

Verified Reviewer

Managing Director

> "Promised functionality never came, regular downtime and outages, poor performance."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2202346)

BP

Brett P.

Network Admin

> "Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663)

CP

Colter P.

IT Manager

> "The file transfer for remote control sessions is horrible. "

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971)

JN

James N.

IT Manager

> "RMM is a great product with everything IT management needed from assets management to remote sessions."

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6455206)

CP

Colter P.

IT Manager

> "The remote control program organization is weird. "

[See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971)

[View Reviews](https://www.capterra.com/p/141792/Pulseway/reviews/)

DR

Denuka R.

Operations Manager

> "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

LP

Lowell P.

President

> "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230)

DR

Denuka R.

Operations Manager

> "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

OT

OIivier T.

CTO

> "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

RG

Randy G.

AVP - Systems Adminitrator

> "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

VR

Verified Reviewer

COO

> "I don't like the way it creates a default location completing certain actions, even when an address already exists."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

LH

Lewis H.

infrastructure Engineer

> "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

CA

Craig A.

National Manager, Managed Service Delivery

> "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

TP

Tejas P.

IT Manager

> "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965)

RG

Randy G.

AVP - Systems Adminitrator

> "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

TS

Terry S.

Network Engineer

> "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523)

DM

Dave M.

Technician

> "The integration between AutiTask and Datto RMM can be a bit off. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

MS

Mike S.

IT Manager

> "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

SC

Stefan C.

Culsoltant

> "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290)

AH

Alex H.

Pre Sales

> "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705)

HK

Harrison K.

Help Desk Manager

> "The overall UI design leaves something to be desired."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

JR

Jaycob R.

Application Project Manager

> "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520)

RR

Richard R.

Technical Support

> "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615)

OT

OIivier T.

CTO

> "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

JJ

Jack J.

IT Director

> "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492)

DS

Dilak S.

Senior Experience Designer

> "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

AY

Aaron Y.

IT Technician

> "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574)

DS

David S.

Owner

> "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

AJ

Andrew J.

NOC Lead

> "myglue sharing can be a bit difficult to deploy and manage for comanaged companies."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

DS

Dilak S.

Senior Experience Designer

> "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

AW

Aaron W.

President

> "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890)

LH

Lewis H.

infrastructure Engineer

> "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

VR

Verified Reviewer

Service Delivery Manager

> "Outages take our entire business offline due to the passwords being locked up."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446)

CR

Cheri R.

Professional Services Manager

> "It makes documentation efficient and accessible, which directly improves both internal operations and client support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518)

BH

Brian H.

Systems Administrator

> "There hasn't been a way to import passwords directly into a user's personal password vault."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314)

PG

Preston G.

Operations Manager

> "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061)

AJ

Andrew J.

NOC Lead

> "It feels very outdated and the level of per org customization isnt great."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

HK

Harrison K.

Help Desk Manager

> "Great product, I love the analytics in the backend for metrics with the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

JG

Justin G.

IT Specialist

> "We ran into some syncing issues."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

MS

Markus S.

Director of Technology and Partnerships

> "We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6484837)

AK

Alfin K.

MDS

> "Bad interface with slow processing which makes a headache to the customer"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490)

Larry R.

Operations Coordinator

> "I like how you can see activity in the app, and see what data has been added and by whom."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

DA

Dallas A.

Client Systems Administrator

> "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

VR

Verified Reviewer

Knowledge Manager

> "It provides a solid platform for us to manage all of our documentation; both internal and for clients."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738)

Steve B.

Marketing

> "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499)

VR

Verified Reviewer

COO

> "It provides an easy to document processes, manage passwords and collaborate with teams."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

LK

Lorenzo K.

Security Project Engineer

> "Frequent outages have caused internal frustration with the product."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

SJ

Simon J.

Senior System Engineer

> "This reduces onboarding time, minimizes errors, and boosts team collaboration."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6834996)

DS

David S.

Owner

> "if I had to say something i dont like it would be the price just because money is always a big consideration in business."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

SS

Sukhjit S.

System Administrator

> "Put in the time and effort to manage it properly and you'll reap massive rewards."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526)

CA

Cindy A.

Vice President

> "A little bit difficult to navigate at times."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940)

CA

Craig A.

National Manager, Managed Service Delivery

> "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

LK

Lorenzo K.

Security Project Engineer

> "Kaseya's footprint on the product is discouraging."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

Larry R.

Operations Coordinator

> "Entries are well-organized and have lots of options for capturing information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

Alan H.

Chief Nerd

> "Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804666)

DR

Denuka R.

Operations Manager

> "I really like how IT Glue makes day-to-day work faster and more organised."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

CP

Chris P.

Network Engineer

> "Documents are not available."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818)

BP

Brittany P.

Desktop Support Technician

> "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870)

BD

Bruno D.

Director

> "I like the mobile app less."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321)

TP

Tejas P.

IT Manager

> "Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965)

CP

Chris P.

Help desk manager

> "When the ITGlue servers go down, we are without access to our crucial client passwords."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968420)

DA

Dallas A.

Client Systems Administrator

> "This allows me to see one dashboard and get access to things that use to take me several steps."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

DP

Derek P.

Information Systems Manager

> "Price, it is more expensive than other alternitives."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380)

JG

Justin G.

IT Specialist

> "Still, for organizations that value structured documentation and tight integrations, it's a worthy investment."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

BS

Brayden S.

System Administrator

> "The search feature among folders may sound harsh, but that is truly the ONLY gripe I have had with IT Glue."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808581)

JG

Justin G.

IT Specialist

> "IT helped my team and I solidify our SOPs and miscellaneous documentation."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

SN

Sajid N.

Systems Engineer

> "Search sometimes breaks and does not give intended results though I know what I am searching is in it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110)

DT

Danny T.

VP Operations

> "Making SOP documentation is a breeze! "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059495)

MD

Mike D.

owner

> "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718)

SS

Sukhjit S.

System Administrator

> "They're constantly improving and taking feedback from the community - very happy with the future of the platform."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526)

BM

Brian M.

Principal

> "Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168)

AY

Aaron Y.

IT Technician

> "IT Glue allows us to save our clients' passwords, SOP, and site information. Because of it, the console is an essential tool in our product..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574)

DT

Daniel T.

Service Delivery Management

> "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate,..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012)

DM

Donnie M.

Business Development

> "My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6487851)

CG

Clayton G.

IT Service manager

> "Most of the time they can't reproduce my issue and then kind of drop it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808547)

Malith W.

Senior Systems Consultant

> "I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420)

MM

Mitchell M.

IT Lead

> "It doesn't integrate with every software or application that we use. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255)

DS

David S.

TAM Proactive

> "Easy to use, able to link documents and build out relationships that allow you to easily find information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6822226)

EH

Elliot H.

IT Support Engineer

> "Integration with BMS is poor and has caused us many issues"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802823)

DM

Dave M.

Technician

> "I like the management of the domain names for each client. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

CDM

Carl-Darren M.

Director

> "Poor support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998)

EM

Eric M.

Network Engineer

> "I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6476805)

VR

Verified Reviewer

System Engineer

> "Searches can sometimes be wonky and slow"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4805781)

MS

Mike S.

IT Manager

> "The ability to export all data on a customer-basis is also beneficial."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

BL

Ben L.

Director

> "The search bar tool is pretty strange if you don't type in the right exact phrases or keywords, it's tricky to find your document."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___3603159)

[View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/)

## User interface

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)

4.68 (310)

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)

4.65 (331)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Pulseway

Top features

33/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management

[See all features](https://www.capterra.com/p/141792/Pulseway/#features)

IT Glue

23/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management

[See all features](https://www.capterra.com/p/170401/ITGlue/#features)

### Recognition

Pulseway is recognized as a top-rated tool in 4 Capterra Shortlist reports

IT Glue is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Pulseway

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

IT Glue

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Pulseway

-   By MMSOFT Design
-   Located in Ireland
-   Founded in 2011

IT Glue

-   By Kaseya
-   Located in United States
-   Founded in 2004

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[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

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[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

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