--- title: "Compare Pulseway vs JIRA Service Management 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Pulseway and JIRA Service Management based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/141792-227102/Pulseway-vs-JIRA-Service-Management" page_type: "comparison" language: "en" --- # Pulseway vs JIRA Service Management Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PulsewayJIRA Service Management2/4 selected [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [## Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting Price $67.00/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment CR Based on [311 reviews](#user-reviews) Positive 298 Neutral 10 Negative 3 [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [778 reviews](#user-reviews) Positive 713 Neutral 50 Negative 15 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### ManageEngine OpManager 4.6 (339) * * * Starting Price $95.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### SysAid 4.5 (522) * * * Starting Price $89.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### Rippling 4.9 (4,881) * * * Starting Price CA$8.00 Per User,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * Highest Rated ### Iru 4.9 (493) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,983 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Patch Management 4.6 Server Monitoring 4.8 Security Tools 4.5 Remote Access/Control 4.5 Real-Time Monitoring 4.7 \--%Fit Missing features Feature ratings Patch Management 4.3 Server Monitoring NA Security Tools NA Remote Access/Control NA Real-Time Monitoring 4.5 User satisfaction User satisfaction 4.7 User reviews[311](https://www.capterra.com/p/141792/Pulseway/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.7 Customer support 4.7 User satisfaction 4.5 User reviews[778](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $67Usage Based, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for Pulseway primarily targets IT professionals, managed service providers (MSPs), and businesses with IT infrastructure that require remote monitoring and management (RMM) solutions. Best for Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## User reviews Pros & cons CR Christopher R. Sole Proprietor > "Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead...." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072) LM Lerato M. IT Security > "Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499645) TpnF ŠTěpán F. Chief Operations Officer > "It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6525383) DE Darryl E. IT Manager CISO > "The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475996) DB Daniel B. Systems Manager > "Its consistent development and adaptability make it a reliable choice for businesses that prioritize cybersecurity and need robust..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) AJ Alexander J. Head of Technology > "Third-party services were not as slick to setup as the initial Pulseway instance." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499750) MB Mbuyelo B. IT Admin > "Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499648) TS Troy S. VP IT > "I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6495136) AB Adrian B. IT Specialist > "I also love the seamless Bitdefender GravityZone integration, which provides solid endpoint detection and response protection without..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6498687) DB Daniel B. Systems Manager > "One specific issue is with multi-screen support." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) BL Byron L. Software Developer > "I have used it to reduce downtime by resolving problems early and monitor many endpoints without hiring an IT assistant." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7037938) BO Boyd O. Boyd's PCS - Owner > "I locked my account out once and it took a few days to regain full access." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6510162) EH Egil H. IT manager > "I work for a small company with less then 50 endpoints, automation and scripting has made a great impact on our environment monitoring is..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6508469) RG Randy G. AVP - Systems Adminitrator > "The website would sometimes encounter performance issues/unresponsiveness." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6813568) LV Lachezar V. Fullstack Developer > "Great allround solution for monitoring, patch management and system administration for users and servers." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509545) BW Bryan W. IT Specialist > "I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319) RB Raffaele B. Developer Manager > "My experience with the product is definitely positive and it has allowed me to centralize and automate all the updates and configurations of..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6494938) DB Daniel B. Systems Manager > "This setup is awkward and hampers productivity." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) HB Helen B. Data Manager and Software Developer > "Pulseway is an awesome tool as it has enabled me to fill two roles and still work from home half time." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509525) OB Owain B. IT Service Desk Manager > "PSA is a bit to basic for our needs." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6500166) CR Christopher R. Sole Proprietor > "James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072) ED Eric D. Head of IT > "My Support person \[sensitive content hidden\] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6415372) MR Mathieu R. Programmeur Jouabilité > "The real-time insight into workloads was a big advantage." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7052461) BR Benjamin R. Director of Operations > "Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474588) RS Rick S. Owner > "The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6419731) VR Verified Reviewer Infrastructure Specialist > "sometimes I have to go to the web interface for things but I know everything can't be on the mobile UI." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6457624) EP Ernesto P. it manager > "It made managing systems remotely so much simpler, especially the real-time monitoring feature, which gave me peace of mind knowing I could..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475928) WB Will B. Technical Engineer > "The mobile app is lacking in some features like remote access into computers." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6454526) MK Muhannad K. CEO and Director > "I have always have a great experience talking to support and sales and they always understood my needs and were always ready for a quick..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6493024) BP Brett P. Network Admin > "The mobile app, while useful, occasionally crashes, which can be frustrating." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663) CR Christopher R. CEO > "What I like about Pulseway is the one-on-one communication with my direct point of contact, \[sensitive content hidden\]." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6508120) JH Jacob H. System and Network Administrator > "MacOS support for example was broken for us for about a month after a Pulseway update." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417462) GR Giovanni R. CEO > "The Service is Awesome, we can Manage easily our customer IT infrastructure, concerning price is affordable and they are ready to find a..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6430082) BW Bryan W. IT Specialist > "It feels incomplete and can be tricky finding information on a certain feature." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319) AB Austin B. System Administrator > "Has saved us trips into the office by using the remote features." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6508165) ZJ Zoran J. System Engineer > "Workflows are not fully developed and have room for improvement" [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6455558) DB Daniel B. Systems Manager > "Another standout feature is their patch management automation." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) RR Richard R. Support Engineer > "You have less posibilities then a solution like Datto and support is not always as good as it should be." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973) RB Raffaele B. Developer Manager > "I like being able to control all my computers from my phone." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6494938) FR Frank R. Director of IS, CTO > "The PSA is not as feature rich as some other offerings in the space." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6442281) CR Christopher R. Sole Proprietor > "Pulseway provides rock solid solutions that are well supported and continuously improved upon. " [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072) KJ KJ J. Owner > "Endpoint protection is not integrated." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445222) AB Adrian B. IT Specialist > "Overall, Pulseway RMM has greatly streamlined our IT management, transforming our productivity." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6498687) DD Destry D. Engineer > "Only downfall is that I am the only system administrator, and it is only a minor portion of my" [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6444755) MA MOHAMAD A. Senior System Administrator > "The intuitive mobile app is particularly useful, allowing for real-time monitoring and instant responses to alerts." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445208) JV J V. IT Manager > "Because of a communication error the wrong license got renewed." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6461442) PD Pavel D. Data Solution Associate > "The stuff is really helpful and eager to help at any point of the implementation journey and regular webinars." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6492897) TT Trenton T. Owner > "The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___3273790) TS Troy S. VP IT > "Pulseway also has a robust feature set for the price." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6495136) CP Colter P. IT Manager > "You can't sort or manage files, you can't type a directory path, you can't send directories." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971) DB Daniel B. Systems Manager > "The dedication to improvement and community-driven development sets it apart in the RMM landscape." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) JH James H. CEO > "Sales channel needs improving as chat doesnt seem to get answered upon initial enquiry, but persevere as the product is worth that small..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2933345) DA Dusan A. DevOPS > "The support team, especially my account manager, \[sensitive content hidden\], has been incredibly helpful and approachable, always ready to..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504814) CP Colter P. IT Manager > "The file transfer for remote control sessions is horrible. " [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971) TE Thomas E. IT Technician > "It ticks all the boxes we need as an IT department, and it does so at a fraction of the cost of its competitors." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6473703) CP Colter P. IT Manager > "The remote control program organization is weird. " [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971) MK Muhannad K. CEO and Director > "I have always loved our conversation, where you simply don't make it seem like a sales call rather a meaningful conversation." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6493024) TS Troy S. VP IT > "I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6495136) EH Egil H. IT manager > "Nice automation and scripting features." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6508469) OB Owain B. IT Service Desk Manager > "PSA is a bit to basic for our needs." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6500166) JLW Jean-Louis W. Senior Technician > "I enjoy every aspect of Pulseway so far, the reporting works seamlessly" [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6500088) ED Eric D. Head of IT > "My Support person \[sensitive content hidden\] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6415372) BP Brett P. Network Admin > "The mobile app is particularly impressive, allowing me to monitor and control systems on the go." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663) BR Benjamin R. Director of Operations > "Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474588) CP Corey P. Owner > "Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6506885) JH Jacob H. System and Network Administrator > "MacOS support for example was broken for us for about a month after a Pulseway update." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417462) MK Muhannad K. CEO and Director > "A major shoutout to all my previous account managers and my current one \[sensitive content hidden\]." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6493024) RR Richard R. Support Engineer > "You have less posibilities then a solution like Datto and support is not always as good as it should be." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973) [View Reviews](https://www.capterra.com/p/141792/Pulseway/reviews/) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) DG Damian G. CTO > "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) AP Adam P. Managing consultant > "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) BL Bruno L. Consultant > "It allows to easily create assets and manage portfolios, even for starters in the teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) SR Shilpa R. QA > "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090) VR Verified Reviewer Sales Director > "Jira makes it easy for me to log insights and create tickets for my revenue operations team to act on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7152913) EW Emma W. Marketing Manager > "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) EW Emma W. Marketing Manager > "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) AR Arti R. Software engineer > "The interface feels cluttered at times, and customization options can be complex." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) FH Freda H. VP Sr. Manager Operations Technology > "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) VR Verified Reviewer Talent Development Program Manager > "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515) KP Katrina P. IT Analyst > "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) Hameeda T. Technical Analyst > "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498) HN Harshad N. Technical Support Expert > "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) AR Arti R. Software engineer > "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966) ES Elias S. Marketing Coordinator > "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) FH Freda H. VP Sr. Manager Operations Technology > "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712) MG Mike G. Member of Technical Staff > "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer IT Operations > "We like the admin portal and how it ties in with other Jira products such as Trello." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749) JaK Jarosław K. Director of Support Services > "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) VR Verified Reviewer Hr > "One of the best things about Jira Service Management is how organized and customizable it is." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7151026) EW Evelyn W. IT Assistant > "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PS Paola S. product designer > "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026) EW Emma W. Marketing Manager > "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822) VR Verified Reviewer Sr People Ops > "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members...." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624) DM David M. Director, Human Resources > "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed,..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296) JM Jessica M. Customer Service > "The automation features and customizable workflows have streamlined our processes and improved our response times significantly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556) HH Houcem H. CISO > "The biggest downside is that customization, while powerful, can be overly complex for non-technical users." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104) KP Katrina P. IT Analyst > "It allows for easy project management and helps to identify bugs/issues." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) JH Julio H. It analyst > "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) VR Verified Reviewer Consultant > "Perhaps too many customization options break peoples back." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015) AM Antti M. Product Owner > "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) NR NehA R. QA Manager > "Sometimes, Jira shows loading issues when opening attachments" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404) EAJ Esami Allan J. Web Developer > "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) Swathi J. Software Developer > "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) AP Amitabh P. Technical support engineer > "Little bit complicated platform with excessive options." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) Swathi J. Software Developer > "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026) Naveen C. Senior Technical Manager > "Pricing is a bit concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468) JaK Jarosław K. Director of Support Services > "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708) MM Madilyn M. Senior Research Associate > "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182) RM Robert M. Cybersecurity Engineer > "Provide great dashboards and reports that gives data needed for decision making about service operations .Its" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) AH Aaron H. Sales and Inventory Analyst > "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) HN Harshad N. Technical Support Expert > "Extremely costly for small organizations to buy and manage." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913) AP Adam P. Managing consultant > "how well it brought structure and visibility to complex service workflows." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744) Sugam P. Project Manager > "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864) JH Julio H. It analyst > "The customizable workflows and automation features save a lot of time and help keep everything organized." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) AP Amitabh P. Technical support engineer > "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373) FJ Frank J. Network Architect > "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330) RR Richard R. IT Manager > "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976) AM Alex M. IT Service Manager > "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994) LN Luciano N. Senior Film Technician > "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408) TT Terry T. IT asset manager > "The out of box feature in this module was not useful for my purposes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) FV Filippo V. CTO > "It is very difficult to set up." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996) Eric T. Director, Digital Transformation > "Being able to tie KBs to the customer interface is extremely helpful." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) EW Evelyn W. IT Assistant > "But learning part is rough." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804) PA Peter A. IT Asset,Configuration Manager, Service Catalog and Knowledge Manager > "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) YS Yuval S. IR Analyst > "The colors are boring, they can add more life to it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822) VR Verified Reviewer Junior Software Engineer > "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273) BD Bishal D. Backend Developer > "It was costly for us when we used it for the startup company." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) AM Aditya M. QA Lead > "its workflow management - easy transition from one state to another .access management - restricting users from updating or..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5026412) Melissa S. Global Learning & Development Business Partner > "Some features are really too basic or even missing from the instance which means you have to customize a lot and if you are not..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3861008) Edward K. App Integrations Specialist > "The product can be configured in many different ways to support your requirements, and it's good value for small teams." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161) MT Mateusz T. marketing > "Configuration of accesses and views is a task for an experienced user. And with a possible configuration error, it may take some time..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4576227) VR Verified Reviewer QA Analyst engineer > "The flexibility, all the things you can setup for a project to be tracked here, the board management, workflows, assignments, roles..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6132288) RA Ruchir A. Cloud Support Engineer > "Searching for issues becomes challenging sometimes" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6284188) Chris B. Support Specialist > "The integration into Slack was very helpful for communication among teammates." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041344) Meera J. Senior Liferay Developer > "It's hard to manage tasks when you you have lengthy project and number of tickets & number of users are high" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4404225) MG Mike G. Member of Technical Staff > "You can easily create and assign IT service request." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044) VR Verified Reviewer Client Lead > "Dashboard needs more timely updates as sometimes it doesn’t reflect the right amount of issues a team member is working on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4408793) AH Aaron H. Sales and Inventory Analyst > "This helps tailor incident, request, and problem management processes." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147) VR Verified Reviewer HelpDesk N1 > "For example, some users have reported that it can be difficult to set up and configure initially, especially for organizations with..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4782124) BD Bishal D. Backend Developer > "I love its user-friendly interface and its automation." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214) VR Verified Reviewer Sales Manager > "The interface feels complex and not very intuitive, which can slow down day-to-day use." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131) SC Serhat C. Senior Software Developer > "The interface is user friendly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6056557) AM Antti M. Product Owner > "The Atlassian products don’t have that Atlassian-feel anymore to be honest." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649) AS Alexis S. CSR > "Also, the interface with Outlook is excellent." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4602697) CS Carlos S. Quality Engineer > "The lack of possibility to integrate with sharepoint domain." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886) VS Vinay S. Test engineer > "user Friendly interface," [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4621085) GM Gilberto M. Technical Product Manager > "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639) BT Benjamin T. IT-Systemadministrator > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024) KB Kirstin B. VP Content Strategy > "I have yet to meet a system that we cannot integrate into our jira instance." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509) RK Raul K. Group Director of Technology > "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the..." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998) MP Mario P. QA Engineer > "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) Eric T. Director, Digital Transformation > "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242) VR Verified Reviewer Marketing Technology Manager > "The general usability of the platform is also not very intuitive with many fields to fill in that are difficult to understand." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4556880) GT Gary T. Cloud Architect > "How well it integrates with the broader Atlassian ecosystem (like Confluence and Jira Software)" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6795896) Mike S. IT Especialist > "Despite its many advantages, JIRA Service Management can be complex and difficult for new users to learn." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4793217) CF Carlos F. Endpoint System Administrator > "With the seamless tools imbedded in the program, it has enhance our productively and user communication." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603) AA Andrew A. Hardware Engineer > "It didn't feel super user friendly when I first started using it." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4817235) BL Bruno L. Consultant > "Jira is user-friendly and intuitive." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561) MF MARITZA F. BILLER > "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781) MP Mario P. QA Engineer > "It’s reliable, but it could definitely be a bit more user-friendly." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705) VR Verified Reviewer Client Lead > "Dashboard needs more timely updates as sometimes it doesn’t reflect the right amount of issues a team member is working on." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4408793) EAJ Esami Allan J. Web Developer > "Overall experience about Jira Service Management is commendable ,easy to use and manage .Offer" [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000) AS Abhishek S. Portfolio manager > "Sometimes it gets really difficult to contact support team in case there is any technical issue." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4417294) RM Robert M. Cybersecurity Engineer > "Offer robust features that helps to improve the customer experience and reduces workload on customer support team." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158) GT Gregor T. Senior Operations Executive > "We use it for a large number of issues, mostly surrounding employee payment issues and glitches." [See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3563315) [View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ## User interface [Pulseway](https://www.capterra.com/p/141792/Pulseway/) 4.68 (311) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) 4.46 (778) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Pulseway Top features 36/50 - Access Controls/Permissions - Activity Tracking - Adaptive Learning - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Autonomous Task Execution - Capacity Management - Compliance Management - Configuration Management - Cross-system Integration - Dashboard - Data Import/Export - Decision Making - Disaster Recovery - Endpoint Protection - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - ITIL Policy Compliance - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Multi-step Planning - Natural Language Interaction - Patch Management - Personalization and Recommendation - Proactive Assistance - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Threat Detection - Ticket Management - Unified Communications Platform - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/141792/Pulseway/#features) JIRA Service Management 26/50 - Access Controls/Permissions - Activity Tracking - Adaptive Learning - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Autonomous Task Execution - Capacity Management - Compliance Management - Configuration Management - Cross-system Integration - Dashboard - Data Import/Export - Decision Making - Disaster Recovery - Endpoint Protection - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - ITIL Policy Compliance - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Multi-step Planning - Natural Language Interaction - Patch Management - Personalization and Recommendation - Proactive Assistance - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Threat Detection - Ticket Management - Unified Communications Platform - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features) ### Recognition Pulseway is recognized as a top-rated tool in 4 Capterra Shortlist reports JIRA Service Management is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Pulseway Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos JIRA Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Pulseway - By MMSOFT Design - Located in Ireland - Founded in 2011 JIRA Service Management - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $67/month Price $104/month 4.5 Features 4.6 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141792-170018/Pulseway-vs-ManageEngine-Desktop-Central) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (493)](https://www.capterra.com/p/181954/Iru/reviews/) $67/month Price Contact vendor for pricing 4.5 Features 4.6 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/141792-181954/Pulseway-vs-Iru) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $20/month Price $1950/year 4.5 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-227102/PDQ-Deploy-vs-JIRA-Service-Management) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $67/month Price Contact vendor for pricing 4.5 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/141792-180609/Pulseway-vs-Action1-RMM) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) $20/month Price CA$8/month 4.5 Features 4.8 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172127-227102/Rippling-vs-JIRA-Service-Management) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) $67/month Price $129/month 4.5 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/141792-144309/Pulseway-vs-Atera) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-227102/Action1-RMM-vs-JIRA-Service-Management) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $67/month Price Contact vendor for pricing 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-184229/Pulseway-vs-NinjaOne) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $20/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $67/month Price $19/month 4.5 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-141792/Freshservice-vs-Pulseway) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) $20/month Price $10/month 4.5 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-227102/Wrike-vs-JIRA-Service-Management)