# Compare CallRail vs JustCall 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CallRail and JustCall based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/141829-157853/CallRail-vs-JustCall

---

# CallRail vs JustCall Features and Cost Comparison

Last updated March 31st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CallRailJustCall2/4 selected

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

[## CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [173 reviews](#user-reviews)

Positive

156

Neutral

7

Negative

10

[## JustCall](https://www.capterra.com/p/157853/JustCall/)[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.3

Customer Service

4.1

Reviews Sentiment

Based on [223 reviews](#user-reviews)

Positive

179

Neutral

20

Negative

24

What’s your intended use case?

## Summary

* * *

Features in Call Tracking Software

Best performer

39 / 48

Only CallRail

-   Activity Tracking
-   Call List Management
-   Conversion Tracking

36 / 48

Only JustCall

-   Auto-Dialer
-   Call Whispering
-   Campaign Management

User satisfaction

User satisfaction

4.5

User reviews[173](https://www.capterra.com/p/141829/CallRail/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.3

Customer support

4.3

User satisfaction

4.1

User reviews[223](https://www.capterra.com/p/157853/JustCall/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.1

Customer support

4.1

Price starts from

Price starts from

$55Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business.

Best for

Small and mid sized businesses to large enterprises.

## User reviews

Pros & cons

SM

Sean M.

Director of Admissions

> "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

SM

Sean M.

Director of Admissions

> "One key insight I needed was into individual rep performance, which CallRail did not provide."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

IB

Irene B.

Digital Marketing Manager

> "They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851)

SM

Sean M.

Director of Admissions

> "I used CallRail for many years before my call center outgrew what they offered."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

SM

Sean M.

Director of Admissions

> "That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that it..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

IB

Irene B.

Digital Marketing Manager

> "They are a little hard to understand."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851)

DV

David V.

Lead Developer

> "Overall it's a been a positive experience and we have continued to increase our use of CallRail over this last year and expect to..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7045781)

AK

Andrii K.

CEO

> "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests a..."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

NN

Noah N.

Marketing Manager

> "It's super easy to create, manage, and utilize hundreds of call tracking numbers at once."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6729395)

BB

Billy B.

CEO/President

> "Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4919144)

VR

Verified Reviewer

Marketing Coordinator

> "CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625)

AK

Andrii K.

CEO

> "The refusal to issue a refund for a service that I did not sign up for is unacceptable."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

Ashley R.

SEO

> "very highly recommended and is a staple to our company and our clients"

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6629836)

AK

Andrii K.

CEO

> "Please be very cautious with their billing practices and their account management."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

VR

Verified Reviewer

Lead Organic Marketing

> "Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710)

AK

Andrii K.

CEO

> "NA read a review below, it’s unacceptable what they do"

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

SR

Shaikat R.

CEO

> "They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717)

Ryan J.

Founder

> "Doesn't integrate into Podio like smrtPhone.io does."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688)

AA

Armando A.

Head of Product Development

> "The interface is very user friendly and easy to learn."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6493796)

Ryan J.

Founder

> "Super complicated to set up."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688)

KF

Kaden F.

Client Success Manager

> "Callrail has provided an inexpensive option to monitor and record calls and leads for our clients."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3482270)

TY

Teresa Y.

Tech Support

> "Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices...."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2654606)

VR

Verified Reviewer

Lead Organic Marketing

> "Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710)

CJ

Camilo J.

Owner

> "From the moment you call this company's sales department you will catch the feeling that something is not right."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3213994)

SR

Shaikat R.

CEO

> "For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717)

IR

Ilysse R.

Project Manager

> "CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2501609)

KN

Kate N.

Director of Operations

> "This allows us to better identify good lead opportunities and understand our PPC reporting more fully."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3729974)

DL

Dagoberto L.

Designer

> "The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017)

TD

Trevor D.

Marketing Manager

> "callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature"

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2965703)

Saeed K.

Marketing

> "They are unethical, they added a charge to my account without me opining in for that additional service."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402)

VR

Verified Reviewer

Marketing Manager

> "It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2805468)

VR

Verified Reviewer

President

> "Interface isn't my favorite."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2093751)

VR

Verified Reviewer

Account Director

> "It's great for all of our clients and with the main dashboard allows easy use."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3596226)

Saeed K.

Marketing

> "They refuse to issue a refund for that."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402)

[View Reviews](https://www.capterra.com/p/141829/CallRail/reviews/)

JK

John K.

Chief Technology Officer

> "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175)

RP

Ross P.

owner

> "After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing,..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7045237)

VR

Verified Reviewer

Associate Director

> "Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823)

JK

John K.

Chief Technology Officer

> "I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175)

JK

John K.

Chief Technology Officer

> "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175)

VR

Verified Reviewer

Associate Director

> "I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823)

JK

John K.

Chief Technology Officer

> "Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175)

DM

Danielle M.

Compliance and Finance Manager

> "Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6269761)

EB

Erinn B.

Client Service Specialist II

> "It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6399701)

JC

Joaquin C.

Expansion Development Representative

> "I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6419515)

VR

Verified Reviewer

Associate Director

> "The only positive I can point to is their integration capabilities, which my team did like."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823)

RD

Robert D.

VP

> "The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777)

KC

Kelly C.

Operations Manager

> "The support documentation is helpful."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7048469)

RD

Robert D.

VP

> "There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777)

JK

John K.

Chief Technology Officer

> "I was happy to find that the support technician was knowledgeable when my microphone stopped working."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7097175)

VR

Verified Reviewer

Associate Director

> "They have 0 customer service priority and due to that, I recommend any other dialer."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823)

CT

Clint T.

Chief Digital Officer

> "It has streamlined our communication efforts, making it easier to keep parents and students informed and engaged."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396175)

RP

Ross P.

owner

> "They will try to pressure you with their legal team if something doesn't go your way"

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7045237)

VR

Verified Reviewer

Associate Director

> "I strongly recommend that anyone considering JustCall evaluate alternative dialers."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823)

DM

Danielle M.

Compliance and Finance Manager

> "There is no option for configuration for the company's needs in an overview and reporting is only one simple report."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6269761)

SM

Sara M.

Sales Rep

> "We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4930321)

MT

Mike T.

Owner

> "As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411)

SP

Sergio P.

IT Manager

> "Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6517120)

VR

Verified Reviewer

Associate Director

> "Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7086823)

KW

Kayla W.

Franchise Owner

> "I love the reports, integration with HubSpot, and call recording."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394598)

AH

Angie H.

Partner

> "I was promised a refund because of the issues, but once I followed up, I was effectively abandoned."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7092850)

SB

Stefano B.

VP Operations

> "Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939679)

EB

Erinn B.

Client Service Specialist II

> "A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6399701)

GH

Greg H.

Sales

> "Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM."

[See full review](https://www.capterra.com/p/157853/JustCall/#SoftwareAdvice___6732428)

JN

Joanne N.

Scheduling Manger

> "When creating a new message to a client it is not as easy as other platforms to see the message history."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261881)

Suzi L.

Project Manager

> "The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4839579)

AH

Angie H.

Partner

> "I’ve been a long-time customer of JustCall, but this experience has completely eroded my trust."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7092850)

ACR

Ana Cecilia R.

Estimator

> "The call recording feature is also very helpful."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6554705)

SP

Sergio P.

IT Manager

> "One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6517120)

AQ

Anthony Q.

Customer Support Specialist

> "The reports were a step up from our initial call solution (Aircall)"

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6757891)

JN

Jay N.

Installer

> "I really don’t like that you have to pay for every add-on the costly is very expensive for this app!"

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6819682)

MT

Mike T.

Owner

> "Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411)

CC

Craig C.

Owner

> "They gave the impression that they worked with all size of businesses, but after our experience, they don't support small..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341)

KC

Kelly C.

Operations Manager

> "It's easy to use and there are alot of features."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___7048469)

AG

Andres G.

Finance Manager

> "From time to time, texts are not able to go out to certain numbers."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394764)

IGC

Iris Gerald C.

RNS Carpet Cleaning

> "More confident to provide data and info to the customer and client."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6352238)

CC

Craig C.

Owner

> "I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341)

HV

Haleigh V.

Customer Service Lead

> "We are able to be in contact with our customers without any worry."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396950)

CC

Craig C.

Owner

> "As a result, your JustCall account has been closed, and you will not have any access to our services."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6660341)

NN

Nick N.

Sales Director

> "Plenty of features, all combined into a single platform."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6393403)

CL

Cub L.

Clinical Director

> "The time it takes for their support structure to get back regarding open issues is unacceptable."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261899)

ACR

Ana Cecilia R.

Estimator

> "It's an easy-to-use app that has several communication methods in one place."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6554705)

RD

Robert D.

VP

> "The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6750777)

IL

Ina L.

Insurance Advisor

> "I think the integration with our existing program has been smooth, too."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6395291)

JH

Jennifer H.

Sales Development Manager

> "I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939606)

JW

Jacob W.

Sales Rep

> "Ease of use and the ability to make and take calls anywhere."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6355835)

Heather T.

Medical Receptionist-Medical Assistant

> "Occasionally dropped calls or poor quality."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6449929)

JH

Jennifer H.

Sales Development Manager

> "It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4939606)

VR

Verified Reviewer

Skilled Trades Recruiter

> "The dialer keeps refreshing once in a while. While at work, it's a bit annoying"

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396969)

ZAS

Zeanna Alexis S.

Engagement

> "Its user friendly interface and that it tracks everything."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6394892)

CL

Cub L.

Clinical Director

> "Also the interface is not very intuitive."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6261899)

CB

Carissa B.

Human Resources Manager

> "My company likes that you can record calls and listen to the playbacks for training purposes."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6221163)

IL

Ina L.

Insurance Advisor

> "Personally, I found the call back feature is really annoying."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6395291)

JS

Josh S.

IT Coordinator

> "With some improvements to the dashboard, it could be a great tool."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6753984)

MT

Mike T.

Owner

> "The las person I spoke to before cancelling, tried to argue with me about what I experienced."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411)

Aman K.

Researcher

> "The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4634970)

DM

Danielle M.

Compliance and Finance Manager

> "The Just Call support team are very responsive but can never do anything to help. "

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6269761)

VR

Verified Reviewer

Skilled Trades Recruiter

> "JustCall is better in user interface, ease of use, and accessibility."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6396969)

PR

Pauline R.

SDR

> "A lot of countries are blocked, I understand it's to prevent spam but it can cause a lot of friction sometimes."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6138774)

HJ

Hamlet J.

CEO

> "We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4089829)

LB

Lance B.

CEO

> "The time it takes to assign a call is too consuming be easier if could block assign."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220629)

KU

KARINA U.

SDR

> "IT IS EASY TO USE ON DAILY BASES AND THE GRAPHICS ARE GOOD"

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6398099)

MF

Matthew F.

Managing Partner

> "repackaged standard offers as ways of trying to fit a categoric failure."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4944934)

JZ

Janna Z.

Finance Manager

> "The bulk SMS option is great when trying to reach multiple clients at the same time."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6225904)

Suzi L.

Project Manager

> "For unknown reasons, some numbers may be blocked from dialing through JustCall."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4839579)

MT

Mike T.

Owner

> "It is far more cost effective that Just Call."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411)

LM

Luke M.

VP of Partnerships

> "Price is a little high and sometimes it takes a day to get a response from support."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220584)

MZ

Manuel Z.

Inbound sales specialist

> "It's okay, not the best phone app but I can see they are making updates and constantly developing it which will eventually..."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___5006416)

RV

Ramona V.

Office manager

> "When there is a concern it takes a long while to get help and they don’t get back to you with updates."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6142478)

NG

Noni G.

Operations Head

> "Loved the auto-dialling and predictive dialling feature"

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6230339)

MT

Mike T.

Owner

> "I cancelled."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6271411)

JM

Jill M.

Program Success Manager

> "Calls and texts usually go through fine and the call quality is fine."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6208097)

Olivier K.

Director

> "Call and SMS charges can creep up pretty quick"

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6220746)

GG

Genesis G.

Marketing Specialist

> "With wide range of features such as call recording, call forwarding and voicemail. And excellent customer support."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___4635066)

NG

Noni G.

Operations Head

> "Sometimes the dashboard numbers malfunction."

[See full review](https://www.capterra.com/p/157853/JustCall/#Capterra___6230339)

[View Reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

## User interface

4.49 (173)

4.13 (223)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

CallRail

Top features

39/48

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scoring
-   Call Scripting
-   Call Tracking Metrics
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Campaign Analytics
-   Campaign Management
-   Computer Telephony Integration
-   Contact Management
-   Conversion Tracking
-   CRM
-   Customizable Reports
-   Data Import/Export
-   Generative AI
-   IVR
-   Keyword Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Monitoring
-   Multi-Campaign
-   Performance Management
-   Predictive Dialer
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   ROI Tracking
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/141829/CallRail/#features)

JustCall

36/48

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scoring
-   Call Scripting
-   Call Tracking Metrics
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Campaign Analytics
-   Campaign Management
-   Computer Telephony Integration
-   Contact Management
-   Conversion Tracking
-   CRM
-   Customizable Reports
-   Data Import/Export
-   Generative AI
-   IVR
-   Keyword Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Monitoring
-   Multi-Campaign
-   Performance Management
-   Predictive Dialer
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   ROI Tracking
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/157853/JustCall/#features)

### Recognition

No recognitions have been awarded to CallRail

No recognitions have been awarded to JustCall

### Deployment & support

CallRail

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

JustCall

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CallRail

-   By CallRail
-   Located in United States
-   Founded in 2011

JustCall

-   By SaaS Labs
-   Located in United States
-   Founded in 2016

## Popular Comparisons

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

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4.4

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[View full comparison](https://www.capterra.com/compare/61368-157853/Salesforce-vs-JustCall)

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4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/141829-208208/CallRail-vs-800-com)

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

vs

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$39/month

4.1

Features

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4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-164283/JustCall-vs-Zendesk)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

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Price

$79/month

4.3

Features

4.6

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/141829-152004/CallRail-vs-Call-tracking-software)

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$29/month

Price

$15/month

4.1

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-157853/LiveAgent-vs-JustCall)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

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Price

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4.3

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/141829-242188/CallRail-vs-RingCentral-MVP)

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

vs

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$29/month

Price

$25/month

4.1

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-157853/LiveChat-vs-JustCall)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

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4.3

Features

4.1

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132405-141829/Five9-vs-CallRail)

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

vs

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4.1

Features

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4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/124981-157853/Freshdesk-vs-JustCall)

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Price

Contact vendor for pricing

4.3

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4.8

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/141829-184326/CallRail-vs-Liine)

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

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4.1

Features

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4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/113540-157853/Bitrix24-vs-JustCall)