# Compare CallRail vs CallHippo 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CallRail and CallHippo based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/141829-159578/CallRail-vs-CallHippo

---

# CallRail vs CallHippo Features and Cost Comparison

Last updated March 31st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CallRailCallHippo2/4 selected

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

[## CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [173 reviews](#user-reviews)

Positive

156

Neutral

7

Negative

10

[## CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

Starting Price

$1.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [675 reviews](#user-reviews)

Positive

593

Neutral

34

Negative

48

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,785 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Missing features

Feature ratings

VoIP Connection

4.0

VoIP

NA

Call Routing

4.7

Call Center Management

3.3

Call Recording

4.5

84%Fit

High performer

Feature ratings

VoIP Connection

4.6

VoIP

4.6

Call Routing

4.7

Call Center Management

4.5

Call Recording

4.6

User satisfaction

User satisfaction

4.5

User reviews[173](https://www.capterra.com/p/141829/CallRail/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.3

Customer support

4.3

User satisfaction

4.4

User reviews[675](https://www.capterra.com/p/159578/CallHippo/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.2

Customer support

4.6

Price starts from

Price starts from

$55Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

$1Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business.

Best for

Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth

## User reviews

Pros & cons

SM

Sean M.

Director of Admissions

> "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

SM

Sean M.

Director of Admissions

> "One key insight I needed was into individual rep performance, which CallRail did not provide."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

IB

Irene B.

Digital Marketing Manager

> "They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851)

SM

Sean M.

Director of Admissions

> "I used CallRail for many years before my call center outgrew what they offered."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

SM

Sean M.

Director of Admissions

> "That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that it..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

IB

Irene B.

Digital Marketing Manager

> "They are a little hard to understand."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851)

DV

David V.

Lead Developer

> "Overall it's a been a positive experience and we have continued to increase our use of CallRail over this last year and expect to..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7045781)

AK

Andrii K.

CEO

> "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests a..."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

NN

Noah N.

Marketing Manager

> "It's super easy to create, manage, and utilize hundreds of call tracking numbers at once."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6729395)

BB

Billy B.

CEO/President

> "Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4919144)

VR

Verified Reviewer

Marketing Coordinator

> "CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625)

AK

Andrii K.

CEO

> "The refusal to issue a refund for a service that I did not sign up for is unacceptable."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

Ashley R.

SEO

> "very highly recommended and is a staple to our company and our clients"

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6629836)

AK

Andrii K.

CEO

> "Please be very cautious with their billing practices and their account management."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

VR

Verified Reviewer

Lead Organic Marketing

> "Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710)

AK

Andrii K.

CEO

> "NA read a review below, it’s unacceptable what they do"

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

SR

Shaikat R.

CEO

> "They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717)

Ryan J.

Founder

> "Doesn't integrate into Podio like smrtPhone.io does."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688)

AA

Armando A.

Head of Product Development

> "The interface is very user friendly and easy to learn."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6493796)

Ryan J.

Founder

> "Super complicated to set up."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688)

KF

Kaden F.

Client Success Manager

> "Callrail has provided an inexpensive option to monitor and record calls and leads for our clients."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3482270)

TY

Teresa Y.

Tech Support

> "Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices...."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2654606)

VR

Verified Reviewer

Lead Organic Marketing

> "Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710)

CJ

Camilo J.

Owner

> "From the moment you call this company's sales department you will catch the feeling that something is not right."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3213994)

SR

Shaikat R.

CEO

> "For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717)

IR

Ilysse R.

Project Manager

> "CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2501609)

KN

Kate N.

Director of Operations

> "This allows us to better identify good lead opportunities and understand our PPC reporting more fully."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3729974)

DL

Dagoberto L.

Designer

> "The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017)

TD

Trevor D.

Marketing Manager

> "callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature"

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2965703)

Saeed K.

Marketing

> "They are unethical, they added a charge to my account without me opining in for that additional service."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402)

VR

Verified Reviewer

Marketing Manager

> "It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2805468)

VR

Verified Reviewer

President

> "Interface isn't my favorite."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2093751)

VR

Verified Reviewer

Account Director

> "It's great for all of our clients and with the main dashboard allows easy use."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3596226)

Saeed K.

Marketing

> "They refuse to issue a refund for that."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402)

[View Reviews](https://www.capterra.com/p/141829/CallRail/reviews/)

SW

Sean W.

Director

> "sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7091726)

LG

Laxman G.

Sales Lead

> "Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082)

KL

Kanchan L.

Business Development Manager

> "The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078227)

Ron R.

Legal Counsel

> "The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119)

LI

LESTER I.

SDR

> "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6772257)

LL

Les L.

Engineer

> "While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964)

FP

Francisco P.

Director

> "Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819)

Aditi J.

Cluster Lead - Outbound

> "Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6386382)

VS

Van S.

Founder

> "The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711)

Hitesh A.

Director of Sales

> "The mobile app is a little buggy."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7072116)

VL

Vikram L.

Cloud consultant

> "The customer service team always do their best job in meeting up the expectations of the client's queries and issues arising..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7028767)

VR

Verified Reviewer

Operations Administrator

> "The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6871349)

VS

Van S.

Founder

> "I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711)

Marat K.

software engineer

> "The pricing structure is not enough clear."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758)

AS

Aditya S.

Business Development Executive

> "Users also appreciate its call recording, routing, voicemail features, and integrations with other tools."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6316347)

KB

Karl B.

Virtual Assistant

> "It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829)

VK

Vijetha K.

Operations Analyst

> "To dial a number and to make a call It is very easier compare to other Application."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7073365)

VS

Van S.

Founder

> "Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711)

KB

Karl B.

Virtual Assistant

> "What I like is the fast communication and quick replies to my needs and questions which other services didn't provide."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829)

SA

SHAIKH A.

OPERATIONS ANALYST

> "ONE MAJOR DRAWBACK WHICH WE FOUND IS WE CANT DIAL TOLL FREE NUMBER, PLEASE LOOK INTO IT."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6646868)

LG

Laxman G.

Sales Lead

> "This would ensure much faster resolutions for users."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082)

AP

Alberto P.

Reservations Manager

> "I cant get in contact with them."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7026734)

AN

Asela N.

Head of Delivery

> "It serves the purpose of obtaining virtual US numbers and this helps us to test our software products more accurately."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314)

SW

Sahil W.

Owner

> "When something happens or they block you it's hard to reach their customer service."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6604588)

LL

Les L.

Engineer

> "I appreciate how efficiently it allows us to stay connected and coordinate across different regions."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964)

YB

Yogita B.

Presales

> "sometimes it hangs, stops working, and it disrupts workflow"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697324)

Bradley Grant B.

CEO

> "Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560)

BD

Babita D.

HR Executive

> "More often texting gets impacted due to slow connectivity"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6385689)

MR

Mridul R.

Design Engineer

> "It was a great experience including signup process, support service, port number from skype."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788252)

BS

Bill S.

Lead Marketer

> "We only need it sometimes, and that forces me to delete the phone numbers were paying for and cancel the account every time we..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6167621)

EG

Elliott G.

Owner

> "User friendly, value for money, we like that recording are easy to access and that we can use it on our phones."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7018792)

Ron R.

Legal Counsel

> "Very disappointing experience with CallHippo."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119)

RV

Ravi V.

Management consultant

> "CallHippo excels in providing a comprehensive set of features designed to streamline business communication."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6576270)

SS

Saurabh S.

Founders Office

> "I couldn't find any issues per se."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7036349)

AC

Aryan C.

Operations Manager

> "It is a great option for international calls, and the experience has been great, and also the admin overview is great to"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297)

FT

Fabrice T.

DevOps Engineer

> "I have to refresh my login on the website/app a bit too often"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6756509)

AS

Aditya S.

Business Development Executive

> "CallHippo shines with its affordability and user-friendly interface, making it a popular choice for businesses, especially..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6316347)

HB

Helene B.

Owner

> "That there was no follow up on the documentation I submitted, and no follow up up informing me that I needed to submit..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6221611)

EGk

Erkut Göksel Ç.

Director of Technology

> "I especially appreciated the clear communication and timely follow-ups."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7071043)

SA

Shamim A.

Owner

> "Not able to pay using UPI /CC."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6708630)

GDS

Gagan Deep S.

Growth Partner

> "Wonderful Experience while using their portal and for support while setting up and moreover at any point of time, they are..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6856155)

AD

Ayomide D.

Business Development Associate

> "I do not like that I can’t send text messages easily."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6683012)

LL

Les L.

Engineer

> "I really appreciate the user-friendly interface and the ease of managing call forwarding and team collaboration."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964)

SM

Sehar M.

CSM

> "It hangs up a lot of times, screen freeze"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6685622)

MS

Misbah S.

Conference Producer

> "Quick assistance and help from the support team, great call quality, and definitely worth the money!"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7050642)

ZQ

Ziya Q.

None

> "the billing part which i don't understand how it works."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697662)

VB

Vanessa B.

Business Advisor

> "With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6743077)

RAY

Rene Andre Y.

Founder and CEO

> "It took a very long time to fix the Android app, rendering the use of CallHippo impossible for me during that time."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4775995)

AD

Ankush D.

Systeam Adminstrator

> "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6499651)

JJ

Joseph J.

Director

> "mostly keeps disturbing on mobile keeps logging me out and i cant receive real time calls as well and if some calling i cant..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4429591)

Bradley Grant B.

CEO

> "The product is great so when there is good service as well then it is a bonus."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560)

RA

Remmie A.

Technical Lead

> "Lack of call audio altering options for adjusting."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4817281)

SkM

Shahistha khanum M.

pre-sales associate

> "It’s reliable for most day-to-day needs and provides solid support for expanding into global markets."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6671121)

SRR

Satya Ranjan R.

Lead generation manager

> "some of the number are not working and the call clarity is not that great what expected"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4743272)

Marat K.

software engineer

> "I really like the prices and opportunities, hope guys will develop it further."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758)

TW

Tom W.

CEO

> "Our requirements are simple and CallHippo is definitely not a service provider to support the most basics of requirements."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4854924)

RT

Rian T.

Technology Solution Architect

> "The setup was straightforward, and the features provided are very effective for my business communication needs."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6686372)

DN

Daniel N.

owner

> "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!"

[See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___5099182)

Divy P.

CEO and Founder

> "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6687056)

AN

Asela N.

Head of Delivery

> "Overall, it's an average service."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314)

RP

Rohit P.

Lead Generation Manager

> "The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6615116)

AA

Adnan A.

Sales Executive

> "Payment gateway issues with card declining again and again.."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4892677)

LL

Les L.

Engineer

> "Additionally, I was impressed by the responsiveness and helpfulness of the support team in resolving issues quickly."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964)

AT

Akshay T.

Business Development Manager

> "Also, they didn't reply to the emails which wasted our many days."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6138555)

Marat K.

software engineer

> "I like the support of the product."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758)

BB

Bilal B.

CEO

> "Customer service is too slow, Like they reply so late"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6005912)

SG

Selena G.

Administrative Assistant

> "It's good for small businesses like ours most especially we do call a lot of people."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6786711)

EM

Erica M.

CEO

> "It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through......"

[See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___4292148)

AC

Aryan C.

Operations Manager

> "It has a great User interface, and the voice quality of the call is great"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297)

BP

Bharat P.

Founder

> "suddenly deleted my number without any information"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6048816)

FP

Francisco P.

Director

> "We've been using Call Hippo for several years and it suits our business needs perfectly."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819)

SO

Sam O.

Director

> "After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4410874)

MM

Marco M.

freelancer

> "I like the automations and template to sending automatic messages"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6665871)

NN

Nancy N.

Owner

> "I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better,..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4133696)

AM

Aastha M.

Sr. Associate - saas sales

> "Gaurang and team were extremely helpful in addressing and assisting with all the issues I faced and provided quick solutions."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6372009)

AP

Ashish P.

Co founder

> "The credit is draining very fast, I thought the siting is very affordable which would make it a really good software, but the..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4459014)

SP

Samuel P.

Telemarkerting representative

> "The interface is very friendly to new users and I love it comes with a browser extension."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6319997)

PM

Pierce M.

Content

> "Interface can be a little confusing at first"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4865356)

GDS

Gagan Deep S.

Growth Partner

> "Support Team is way beyond my expectation, they are super fast and supportive, they helped us like anything."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6856155)

KK

Khushboo K.

CEO

> "Some of the features are difficult to implement."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6193337)

[View Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/)

## User interface

4.49 (173)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)

4.40 (675)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

CallRail

Top features

25/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/141829/CallRail/#features)

CallHippo

23/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/159578/CallHippo/#features)

### Recognition

No recognitions have been awarded to CallRail

No recognitions have been awarded to CallHippo

### Deployment & support

CallRail

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

CallHippo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CallRail

-   By CallRail
-   Located in United States
-   Founded in 2011

CallHippo

-   By CallHippo
-   Located in United States
-   Founded in 2016

## Popular Comparisons

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$55/month

Price

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4.3

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/141829-175788/CallRail-vs-Nextiva)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

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$1/month

Price

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4.3

Features

4.6

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/159578-169627/CallHippo-vs-RingOver)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (313)](https://www.capterra.com/p/208208/800-com/reviews/)

$55/month

Price

$149/month

4.3

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/141829-208208/CallRail-vs-800-com)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$1/month

Price

$25/month

4.3

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/159578-175788/CallHippo-vs-Nextiva)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

[CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.64 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

$55/month

Price

$79/month

4.3

Features

4.6

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/141829-152004/CallRail-vs-Call-tracking-software)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

$1/month

Price

$1.1/month

4.3

Features

4.7

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/159578-203084/CallHippo-vs-VoIP-ms)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

$55/month

Price

$29/month

4.3

Features

4.1

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/141829-157853/CallRail-vs-JustCall)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$1/month

Price

$30/month

4.3

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/159578-242188/CallHippo-vs-RingCentral-MVP)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$55/month

Price

$30/month

4.3

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/141829-242188/CallRail-vs-RingCentral-MVP)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

$1/month

Price

$350/year

4.3

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-159578/3CX-vs-CallHippo)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

$55/month

Price

$159/month

4.3

Features

4.1

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132405-141829/Five9-vs-CallRail)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

$1/month

Price

$29/month

4.3

Features

4.1

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-159578/JustCall-vs-CallHippo)