CallRail vs Ringba: Which is a better fit?

Colin J.: Hi, I'm Colin, head of marketing for an outpatient clinic, and I give CallRail three out of five stars. Prior to using CallRail, we were not using a call tracking system. We looked at Invoca, we looked at Call Box, and ultimately decided to use CallRail for multiple years. We decided to use CallRail because it seemed to have scalability with what we were looking for. It had some integration with a couple of outside systems that we were already using, so it made the uptake a lot easier than some other platforms. We also liked the dashboarding functionality that CallRail offered and the ability to buy other numbers directly through the platform, to customize those numbers to track them. Then obviously the dynamic number insertion, the DNI, or DNS on the website, was something that was very attractive to us. Getting started with CallRail for us was very easy. Basically, we used WordPress as our CMS, so we were able to use the CallRail integration with WordPress and select a pool of numbers for SEO, select a pool of numbers for paid search, and then use some offline numbers. Effectively, we went in and we created a lot of numbers. Had we switched from another provider, porting numbers is very easy. We've ported several numbers out of CallRail the past year or so, and that process has been very quick and simple. My recommendations for anybody considering CallRail include making sure that you know what your scalability limit is. CallRail really struggles when you have more than 30 or 40 businesses. If you are a franchise model or something of that nature and you expect to grow rapidly, CallRail might not be a good solution for you. It also struggles when phone volume is in excess of 20,000 calls. For us, we're seeing 3,000, 4,000, 5,000 calls a week, which means that we were very limited with the amount of data that we could see when we were using CallRail. We ultimately switched providers. If you're getting 500 phone calls a week now, or 200 phone calls a week, or something of that nature where it's very manageable, CallRail might be a great solution. If you are seeing 10,000, 15,000, 20,000, 30,000 phone calls a month, CallRail is likely not going to be able to scale with you, especially if that's exacerbated by multiple businesses. CallRail doesn't do a great job of looking at specific businesses. That's how it's set up. You have to actually integrate your different businesses, and then that makes reporting a little bit challenging. But if you are a single location with limited call volume, CallRail can be a great solution.