--- title: "Compare CallRail vs Twilio 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare CallRail and Twilio based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/141829-180158/CallRail-vs-Twilio-Communications-Platform" page_type: "comparison" language: "en" --- # CallRail vs Twilio Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallRailTwilio2/4 selected [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [## CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) Starting Price $55.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [173 reviews](#user-reviews) Positive 156 Neutral 7 Negative 10 [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.01 Value-for-Money 4.2 Functionality 4.5 Ease of Use 4.1 Customer Service 4 Reviews Sentiment Based on [512 reviews](#user-reviews) Positive 450 Neutral 28 Negative 34 What’s your intended use case? ## Summary * * * Features in Call Tracking Software Best performer 31 / 50 Only CallRail - Activity Dashboard - Activity Tracking - Call Disposition 16 / 50 Only Twilio - Campaign Management - Contact Management - CRM User satisfaction User satisfaction 4.5 User reviews[173](https://www.capterra.com/p/141829/CallRail/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.3 Customer support 4.3 User satisfaction 4.4 User reviews[512](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Ease of use 4.1 Functionality 4.5 Value for money 4.2 Customer support 4.0 Price starts from Price starts from $55Usage Based, Per Month - Free version - Free trial Price starts from $0.01Usage Based, Not provided by vendor - Free version - Free trial Best for Best for CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business. Best for Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries. ## User reviews Pros & cons SM Sean M. Director of Admissions > "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "One key insight I needed was into individual rep performance, which CallRail did not provide." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) IB Irene B. Digital Marketing Manager > "They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) SM Sean M. Director of Admissions > "I used CallRail for many years before my call center outgrew what they offered." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) AK Andrii K. CEO > "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests..." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) DV David V. Lead Developer > "Overall it's a been a positive experience and we have continued to increase our use of CallRail over this last year and expect..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7045781) IB Irene B. Digital Marketing Manager > "They are a little hard to understand." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) NN Noah N. Marketing Manager > "It's super easy to create, manage, and utilize hundreds of call tracking numbers at once." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6729395) AK Andrii K. CEO > "The refusal to issue a refund for a service that I did not sign up for is unacceptable." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) VR Verified Reviewer Marketing Coordinator > "CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625) AK Andrii K. CEO > "Please be very cautious with their billing practices and their account management." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) Ashley R. SEO > "very highly recommended and is a staple to our company and our clients" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6629836) BB Billy B. CEO/President > "Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4919144) SR Shaikat R. CEO > "They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) AK Andrii K. CEO > "NA read a review below, it’s unacceptable what they do" [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) AA Armando A. Marketing Manager > "The interface is very user friendly and easy to learn." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6493796) Ryan J. Founder > "Doesn't integrate into Podio like smrtPhone.io does." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) SR Shaikat R. CEO > "For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) Ryan J. Founder > "Super complicated to set up." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) VR Verified Reviewer Lead Organic Marketing > "Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) TY Teresa Y. Tech Support > "Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices...." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2654606) KF Kaden F. Client Success Manager > "Callrail has provided an inexpensive option to monitor and record calls and leads for our clients." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3482270) CJ Camilo J. Owner > "From the moment you call this company's sales department you will catch the feeling that something is not right." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3213994) VR Verified Reviewer Lead Organic Marketing > "Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) IR Ilysse R. Project Manager > "CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2501609) SR Shaikat R. CEO > "CallRail is an excellent call-tracking tool, and they've been in the market for over ten years now." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) DL Dagoberto L. Designer > "The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017) KN Kate N. Director of Operations > "This allows us to better identify good lead opportunities and understand our PPC reporting more fully." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3729974) Saeed K. Marketing > "They are unethical, they added a charge to my account without me opining in for that additional service." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) VR Verified Reviewer Senior Accountant > "The thing I liked most is the ease of dealing, accuracy and its many advantages." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4440548) Saeed K. Marketing > "They refuse to issue a refund for that." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) TD Trevor D. Marketing Manager > "callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2965703) Ryan J. Founder > "Doesn't integrate into Podio like smrtPhone.io does." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) VR Verified Reviewer Marketing Coordinator > "CallRail's best feature is the ease of use after it is set up." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625) IB Irene B. Digital Marketing Manager > "They are a little hard to understand." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) VR Verified Reviewer Marketing Manager > "It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2805468) AK Andrii K. CEO > "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests..." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) DL Dagoberto L. Designer > "You can create dynamic tracking numbers to track your ROI which works well if you sign up for a specific plan." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017) AK Andrii K. CEO > "The refusal to issue a refund for a service that I did not sign up for is unacceptable." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) VR Verified Reviewer Account Director > "It's great for all of our clients and with the main dashboard allows easy use." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3596226) Saeed K. Marketing > "They refuse to issue a refund for that." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) [View Reviews](https://www.capterra.com/p/141829/CallRail/reviews/) BB Bonnie B. Digital Systems Manager > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7173962) Muhammed A. Technical Project Manager > "However, our experience with the verification and compliance process was disappointing. Despite submitting the required business..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7187805) SS Shane S. CEO > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103) VR Verified Reviewer Backend Developer > "A few parts of the setup were confusing at first, especially while configuring some API settings." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7147106) DS David S. Vice President > "Twilio is very powerful and allows me to not only send bulk emails but also text." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898) Muhammed A. Technical Project Manager > "The account verification and compliance process was the most frustrating part of our experience." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7187805) VR Verified Reviewer Software Engineer > "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379) JC Jessica C. Customer service representative > "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475) Andrew M. Owner > "An excellent developer platform for telephony communications, cheap and relatively easy to build no-code solutions" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7157141) MT Mario T. Admin > "They are charging me for services I never used and previously blocked, such as long-distance and regular calls." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) WS William S. Director > "Twilio provides API access so you have full control over all your call data" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543) BB Bonnie B. Digital Systems Manager > "It's also difficult to navigate the backend and find what you're looking for including billing." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7173962) Lydia L. Blow Mold Operator > "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564) Muhammed A. Technical Project Manager > "This significantly delayed our project and made the onboarding process much more difficult than expected." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7187805) AS Arjan S. CEO > "The value for money is excellent, especially with the robust features for automating SMS and emails in India." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) Eric T. Director, DX > "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351) RA Rahman A. Marketing Specialist > "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859) MF Megan F. Owner Manager > "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987) ZS Zoltan S. Developer > "The cost was very low compared to other options I saw and handled bulk API requests very well" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963) EP Emanuele P. Software Engineer > "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415) James C. Director of Digital Marketing > "good platform for mass SMS blasts to reach a wide audience" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) JS Josh S. IT Coordinator > "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991) VR Verified Reviewer Lead Egineer > "SMS sending is easy with multiple numbers with multiple countries" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305) JB Justin B. Manager > "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VR Verified Reviewer Outreach Director > "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179) JB Justin B. Manager > "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) Nikita V. Marketing Manager CRM > "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663) JB Justin B. Manager > "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) VL Vinicius L. Software Engineer > "Twillio SMS sending stands out for it's efficiency." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580) VR Verified Reviewer CTO > "Overall, it feels more like a developer tax than a reliable communication platform." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) VR Verified Reviewer CDO > "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) MT Mario T. Admin > "Customer service is terrible; they don't understand that they have a responsibility for the options they give us." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) SG Steven G. Production Supervisor > "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651) PG Paul G. Programmer > "Do not use this company for text messaging." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) VR Verified Reviewer Senior Frontend Engineer. > "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613) MO Meghann O. Customer Success Manager > "Overall it feels like we're stuck using them because they integrate and have international numbers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656) EF Ed F. Owner > "I like that Twillio integrates with my CRM" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704) VR Verified Reviewer CTO > "The worst part of Twilio is its support model." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) CP Charlie P. Director > "Easy to customise the message content and deploy instantly." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341) PG Paul G. Programmer > "They wasted two months of development time for our company." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071) DB Diana B. Founder > "Everything works together quite nicely, and their pricing is quite good for what you get." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) CM Clancy M. CEO > "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498) Andrew B. Owner/ Operator > "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185) LC Luke C. CEO > "The Twilio console and services more broadly are highly unreliable." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311) AkG Ajay kumar G. Full Stack Developer > "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809) Tanya D. Head > "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552) VR Verified Reviewer VP of Marketing > "Our devs like their clear docs." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) BA Brent A. Lead Developer > "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416) AG Adarsh G. Analyst > "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940) James C. Director of Digital Marketing > "not a ton of support and working with carriers can be tricky" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894) Efezino U. Managing Director & Software Developer > "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116) JB Justin B. Manager > "This experience makes me question their operational efficiency and customer-centric approach." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) Matthew K. Director of IT > "It works well, and is relatively inexpensive." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144) Muhammad Aamer K. full stack developer > "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319) AM Aseel M. Account > "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) DB Diana B. Founder > "It can be very overwhelming to use if you're not an advanced A2P communications user." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) Suzi L. Project Manager > "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335) VR Verified Reviewer COO > "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) AM Aseel M. Account > "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300) GS Gaurav S. Director > "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062) Ahmed A. Founder, Biomedical Engineer & Data Scientist > "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334) VR Verified Reviewer VP of Marketing > "You often feel ripped off, and pay for things you don't need." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673) FM FAUZIA M. Owner > "Easy to integrate with your setup." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914) AS Arjan S. CEO > "It took some time to fully grasp all the functionalities." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213) PX Phill X. Personal Trainer > "Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4351060) MA Mohamad A. manager > "charging without providing service , scam" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380) AA Armando A. Marketing Manager > "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537) EB Ewa B. Marketing Team Lead > "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823) VR Verified Reviewer Marketing Consultant > "Their phone number rental and call fees are very reasonable too making it affordable for anyone to create a telecoms presence in almost..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4149613) VR Verified Reviewer CDO > "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197) AA Anish A. Software Development Engineer > "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420) VR Verified Reviewer COO > "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916) GD Geoffrey D. CEO > "Sending text messages, automating them with automation tools, getting a new phone number in a few clicks, all this is amazing." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4452142) Marty W. Founder > "It is kind of a pain in the neck to set up." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913) DB Diana B. Founder > "The customer service is fairly good." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506) AD Anil D. Founder and lead consultant, tpm > "The product is on the way to universal acceptability and unstability, reliability are some concerns with scripting for communication,..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4424965) NR Nallely R. Data Technologies Martech Product Manager > "Good customer support and highly committed staff" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6795269) PN Pavan N. Vice President > "They can not open any pdf files you send them, yet they want proof." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6135956) Devendra Kumar S. Manager > "In addition, Twilio has allowed us to streamline our communication process, resulting in more efficient use of our resources." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4575842) SG Steven G. Production Supervisor > "It crashes a fair amount and we do have issues with it at times." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651) RB Roberto B. Creator Content > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4775438) GD Geoffrey D. CEO > "UX / UI are terrible, and it looks really technical." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4452142) SS Shane S. CEO > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103) MO Meghann O. Customer Success Manager > "Overall it feels like we're stuck using them because they integrate and have international numbers." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656) EF Ed F. Owner > "I like that Twillio integrates with my CRM" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704) MG Maud G. Digital Marketing & Communications Manager > "The integration function is cumbersome. " [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4163444) FM FAUZIA M. Owner > "Easy to integrate with your setup." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914) VR Verified Reviewer Solutions Manager > "The WA integration was pretty frustrating. " [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4991171) GD Geoffrey D. CEO > "Good integration with HighLevel." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4452142) GD Geoffrey D. CEO > "I never saw a more complicated software." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4452142) VR Verified Reviewer Outreach Director > "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179) EP Emanuele P. Software Engineer > "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415) VR Verified Reviewer Analyst > "It is easy to install." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3790848) JB Justin B. Manager > "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts..." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743) AM Alok M. Senior Backend Engineer > "Good UI and easy to understand" [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3758484) MT Mario T. Admin > "Customer service is terrible; they don't understand that they have a responsibility for the options they give us." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426) MG Michael G. Product Director > "It's simple and it does its job well." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3442592) VR Verified Reviewer CTO > "The worst part of Twilio is its support model." [See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660) [View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) ## User interface [CallRail](https://www.capterra.com/p/141829/CallRail/) 4.49 (173) 4.38 (512) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CallRail Top features 31/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Autonomous Task Execution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversation Intelligence - Conversion Tracking - CRM - Cross-system Integration - Customizable Reports - Data Import/Export - Dynamic Number Insertion - Generative AI - Geo-Routing - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Local Phone Numbers - Monitoring - Multi-Campaign - Multi-Channel Call Attribution - Performance and Reliability - Performance Management - Port Existing Numbers - Predictive Dialer [See all features](https://www.capterra.com/p/141829/CallRail/#features) Twilio 16/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Autonomous Task Execution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversation Intelligence - Conversion Tracking - CRM - Cross-system Integration - Customizable Reports - Data Import/Export - Dynamic Number Insertion - Generative AI - Geo-Routing - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Local Phone Numbers - Monitoring - Multi-Campaign - Multi-Channel Call Attribution - Performance and Reliability - Performance Management - Port Existing Numbers - Predictive Dialer [See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features) ### Recognition CallRail is recognized as a top-rated tool in 2 Capterra Shortlist reports No recognitions have been awarded to Twilio ### Deployment & support CallRail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Twilio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallRail - By CallRail - Located in United States - Founded in 2011 Twilio - By Twilio - Located in United States - Founded in 2008 ## Popular Comparisons [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $55/month Price $149/month 4.3 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141829-208208/CallRail-vs-800-com) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.38 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [SlickText](https://www.capterra.com/p/155430/SlickText-com/)[4.83 (270)](https://www.capterra.com/p/155430/SlickText-com/reviews/) $0.0079 Price $29/month 4.5 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155430-180158/SlickText-com-vs-Twilio-Communications-Platform) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $55/month Price $25/month 4.3 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141829-175788/CallRail-vs-Nextiva) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.38 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.47 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) $0.0079 Price $25/month 4.5 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/145848-180158/Ez-Texting-vs-Twilio-Communications-Platform) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) $55/month Price $79/month 4.3 Features 4.6 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/141829-152004/CallRail-vs-Call-tracking-software) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.38 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) $0.0079 Price $16/month 4.5 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153508-180158/Omnisend-vs-Twilio-Communications-Platform) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $55/month Price $30/month 4.3 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/141829-242188/CallRail-vs-RingCentral-MVP) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.38 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.63 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) $0.0079 Price $20/month 4.5 Features 4.6 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/156699-180158/Klaviyo-vs-Twilio-Communications-Platform) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (486)](https://www.capterra.com/p/132405/Five9/reviews/) $55/month Price $159/month 4.3 Features 4.1 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-141829/Five9-vs-CallRail) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.38 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [ClickSend](https://www.capterra.com/p/175783/ClickSend/)[4.32 (93)](https://www.capterra.com/p/175783/ClickSend/reviews/) $0.0079 Price $0.0226 4.5 Features 4.3 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/175783-180158/ClickSend-vs-Twilio-Communications-Platform) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) $55/month Price $29/month 4.3 Features 4.1 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/141829-157853/CallRail-vs-JustCall) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.38 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) $0.0079 Price $29/month 4.5 Features 4.1 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-180158/JustCall-vs-Twilio-Communications-Platform)