# Compare CallRail vs Aircall 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CallRail and Aircall based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/141829-184709/CallRail-vs-Aircall --- # CallRail vs Aircall Features and Cost Comparison Last updated May 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallRailAircall2/4 selected [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) [## CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) Starting Price $55.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [173 reviews](#user-reviews) Positive 156 Neutral 7 Negative 10 [## Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $40.00/month Value-for-Money 4 Functionality 4.1 Ease of Use 4.5 Customer Service 4.1 Reviews Sentiment Based on [459 reviews](#user-reviews) Positive 382 Neutral 40 Negative 37 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in Call Tracking Software Best performer 39 / 48 Only CallRail - Call Scoring - Call Transcription - Campaign Analytics 31 / 48 Only Aircall - Auto-Dialer - Contact Management - CRM User satisfaction User satisfaction 4.5 User reviews[173](https://www.capterra.com/p/141829/CallRail/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.3 Customer support 4.3 User satisfaction 4.2 User reviews[459](https://www.capterra.com/p/184709/Aircall/reviews/) Ease of use 4.5 Functionality 4.1 Value for money 4.0 Customer support 4.1 Price starts from Price starts from $55Usage Based, Per Month - Free version - Free trial Price starts from $40Flat Rate, Per Month - Free version - Free trial Best for Best for CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business. Best for Aircall is used by sales teams, customer support departments, call centers, IT operations, education providers, financial services, healthcare organizations, and marketing agencies. ## User reviews Pros & cons SM Sean M. Director of Admissions > "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "One key insight I needed was into individual rep performance, which CallRail did not provide." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) IB Irene B. Digital Marketing Manager > "They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) SM Sean M. Director of Admissions > "I used CallRail for many years before my call center outgrew what they offered." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that it..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) IB Irene B. Digital Marketing Manager > "They are a little hard to understand." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) DV David V. Lead Developer > "Overall it's a been a positive experience and we have continued to increase our use of CallRail over this last year and expect to..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7045781) AK Andrii K. CEO > "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests a..." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) NN Noah N. Marketing Manager > "It's super easy to create, manage, and utilize hundreds of call tracking numbers at once." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6729395) BB Billy B. CEO/President > "Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4919144) VR Verified Reviewer Marketing Coordinator > "CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625) AK Andrii K. CEO > "The refusal to issue a refund for a service that I did not sign up for is unacceptable." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) Ashley R. SEO > "very highly recommended and is a staple to our company and our clients" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6629836) AK Andrii K. CEO > "Please be very cautious with their billing practices and their account management." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) VR Verified Reviewer Lead Organic Marketing > "Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) AK Andrii K. CEO > "NA read a review below, it’s unacceptable what they do" [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) SR Shaikat R. CEO > "They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) Ryan J. Founder > "Doesn't integrate into Podio like smrtPhone.io does." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) AA Armando A. Head of Product Development > "The interface is very user friendly and easy to learn." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6493796) Ryan J. Founder > "Super complicated to set up." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) VR Verified Reviewer Lead Organic Marketing > "Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) TY Teresa Y. Tech Support > "Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2654606) SR Shaikat R. CEO > "For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) CJ Camilo J. Owner > "From the moment you call this company's sales department you will catch the feeling that something is not right." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3213994) KN Kate N. Director of Operations > "This allows us to better identify good lead opportunities and understand our PPC reporting more fully." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3729974) IR Ilysse R. Project Manager > "CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2501609) TD Trevor D. Marketing Manager > "callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2965703) DL Dagoberto L. Designer > "The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017) KF Kaden F. Client Success Manager > "Callrail has provided an inexpensive option to monitor and record calls and leads for our clients." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3482270) Saeed K. Marketing > "They are unethical, they added a charge to my account without me opining in for that additional service." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) VR Verified Reviewer Account Director > "It's great for all of our clients and with the main dashboard allows easy use." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3596226) Saeed K. Marketing > "They refuse to issue a refund for that." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) [View Reviews](https://www.capterra.com/p/141829/CallRail/reviews/) CB Christoph B. COO > "Satisfied with the current solution - especially around the stable performance and the quality management functionalities..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7099129) VR Verified Reviewer Customer Experience Supervisor > "Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335) TP Travis P. IT Manager > "The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731032) Eric N. BDR > "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575) JM Joseph M. Customer Concierge > "Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) SS Sophie S. Operations Manager > "Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) Eric N. BDR > "I could power through 100 calls a lot faster than when I used my CRM native calling." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575) BM Brian M. Founder > "Pipedrive integration not as advertised." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) VR Verified Reviewer Customer Experience Supervisor > "Great call management tool, good audio and troubleshooting support, also has an excellent background noise cancelling..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335) Hillel G. Director of Implementation > "Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008826) MS Marvin S. Lead product development > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) FQ Facundo Q. Chief Executive Officer > "Churning costs an absurd amount of money." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) MS Marvin S. Lead product development > "We were also easily able to integrate some api calls from our proprietary software to start and read calls." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) SS Sophie S. Operations Manager > "The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) BM Brian M. Founder > "Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) Simon F. Arborist > "Sometimes call quality is poor if my connection is not perfect." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6645936) JM Joseph M. Customer Concierge > "Authentication and login is is very secured only the user can use their credentials." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) FQ Facundo Q. Chief Executive Officer > "Terrible service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) JM Joseph M. Customer Concierge > "Easy to make outbound and inbound and outbound calls due to the user-friendly interface." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) YG Yoni G. Director of Customer Success > "Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6615329) HW Hagard W. Director > "The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) HW Hagard W. Director > "worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) MD Melanie D. Regional Director > "Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6781053) AQ Anthony Q. Customer Support Specialist > "I was constantly having issues with using Aircall." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) SS Sophie S. Operations Manager > "Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) AN Andrew N. Manager > "Not to mention the steep price tag." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6771227) AM Aleksandra M. Customer Success Manager > "It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6554466) EL Elliot L. General Manager > "I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6015169) AP Alex P. Course Advisor > "Particularly useful when using click to dial and VOIP dialling." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6776724) Aman K. Researcher > "I might experience occasional call quality issues, limited customization options for call center settings, and occasional..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) YG Yoel G. Sales Manager > "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6799402) SP Simon P. Owner Director > "Horrible Communication for a premium price" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111) VR Verified Reviewer Owner > "I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5076866) JAZ John Anthony Z. Customer Care > "What I didn't like about the Aircall was their login system." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6104322) VE Victor E. Operations core > "This software tool is highly accurate and user-friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7053753) TM Tarique M. Hiring Associate > "I deal with different Clients, and the tool has no option to sort the text as it does on calls" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736) Heather T. online store owner > "so if you're a remote employee its perfect It .Includes" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6818792) AG Alex G. CEO > "Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4772840) JM Joseph M. Customer Concierge > "All features needed are readily available." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) HW Hagard W. Director > "we emailed them several times on this issue, but they chose not to reply us." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) VR Verified Reviewer Care Advocate (Inside Sales) > "It integrates with our existing tech stack and helps sync info between Front and Salesforce." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298) VR Verified Reviewer Care Advocate (Inside Sales) > "Wildly inconsistent connectivity." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298) RM Remco M. RevOps Specialist > "Ease of integrating with systems such as HubSpot and Salesforce." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731537) JS Jessica S. Customer Experience Manager > "From a reporting perspective it lags." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5067954) LH Lucien H. VP of GTM > "The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066) FB FRANCOIS B. Digital project > "Some software bugs" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6211933) SE Sean E. Client Services Manager > "Integrates well with other software." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6785369) CL Cory L. CEO > "Nothing they said was true, they just say it to have you sign a contract." [See full review](https://www.capterra.com/p/184709/Aircall/#GetApp___4815906) AQ Anthony Q. Customer Support Specialist > "The Aircall user interface was very simple and pleasing to look at." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) QU Quentin U. AE > "The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4477986) LnW Laurène W. Head of Customer Success > "We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4582966) Ram V. Senior Account Executive > "Prospects have complained that they see a local number from a different country when we make calls to them." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3915074) KH Kelly H. Customer Success Manager > "Easy to use, seems to be a good connection." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6833753) TM Tarique M. Hiring Associate > "The message section is not at all helpful in sorting the text." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736) JM Joseph M. Customer Concierge > "It is also very easy to use." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) TB Thoma B. Manager > "The only other downside is that if you are making a text to a customer and a phone call comes in, it erases your message..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3503647) VR Verified Reviewer Software Engineer > "Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4548369) CC Caitlin C. Marketing > "Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3133506) JM Joseph M. Customer Concierge > "Aircall is very easy to use and is very user friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) AB Amaryllis B. Enrollment Team Lead > "The first week we had the service there was an outage that took around 3-4 hrs to get resolved." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4758906) Aman K. Researcher > "Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) LAC Luis Adel C. Project Manager > "They tried to force us to pay a forced year of the product, even though we never signed for this." [See full review](https://www.capterra.com/p/184709/Aircall/#SoftwareAdvice___4125101) VP Victoria P. Business partner > "The user-friendly interface and seamless call routing have made a noticeable impact on our productivity." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6096337) KC Kassandra C. Administrative Officer > "There are still glitches with the mobile app." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4563707) SL Shannon L. Customer Operations Manager > "The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4573785) HW Hagard W. Director > "Very disappointed with their services, will NEVER use again" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) Aman K. Researcher > "In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) Sergi M. Techinal Program Manager > "Is a bit expensive if you compare to a normal phone network" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4608849) RD Rahul D. CRM & Digital campaign manager > "It's really well organized call center platform, had capability to handle any type of customer service" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4973774) DB Daniel B. CEO > "If you want to switch to a different provider, they will make you go through hell." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744699) SP Simon P. Owner Director > "Good phone system and set up is easy but thats where it stops" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111) Vince D. Owner > "Everything, especially their billing and customer service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744922) Aman K. Researcher > "Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) MF Michael F. CRM > "We got aircall to be an upgrade on our previous system with better integration to our CRM, clearly that was a huge mistake..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631) VR Verified Reviewer CX Teammate > "I really love the change in availability and reliability of Aircall compared to what we were using before." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4830182) JG Jonny G. Sr. Customer Experience Manager > "We experience technology issues at least once a week." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3817686) VR Verified Reviewer CX Teammate > "Merged and integrated into our CRM, the reporting is more in depth and was easy to integrate." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4830182) CC Caitlin C. Marketing > "There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3133506) RB Rosette B. HR Associate > "It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4996231) MF Michael F. CRM > "Does not intigrate with teams so you can not track your talk time by having teams call you." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631) [View Reviews](https://www.capterra.com/p/184709/Aircall/reviews/) ## User interface [CallRail](https://www.capterra.com/p/141829/CallRail/) 4.49 (173) 4.22 (459) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CallRail Top features 39/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/141829/CallRail/#features) Aircall 31/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/184709/Aircall/#features) ### Recognition CallRail is recognized as a top-rated tool in 2 Capterra Shortlist reports Aircall is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support CallRail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Aircall Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallRail - By CallRail - Located in United States - Founded in 2011 Aircall - By Aircall - Located in United States - Founded in 2014 ## Popular Comparisons [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/) $55/month Price $149/month 4.3 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141829-208208/CallRail-vs-800-com) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) $40/month Price $29/month 4.1 Features 4.6 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-184709/RingOver-vs-Aircall) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $55/month Price $25/month 4.3 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141829-175788/CallRail-vs-Nextiva) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $40/month Price $90/month 4.1 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-184709/Cloud-Predictive-Dialer-vs-Aircall) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) $55/month Price $79/month 4.3 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141829-152004/CallRail-vs-Call-tracking-software) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $40/month Price $25/month 4.1 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-184709/CallCenterNOW-vs-Aircall) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) $55/month Price $29/month 4.3 Features 4.1 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/141829-157853/CallRail-vs-JustCall) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $40/month Price $15/month 4.1 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-184709/LiveAgent-vs-Aircall) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $55/month Price $30/month 4.3 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/141829-242188/CallRail-vs-RingCentral-MVP) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $40/month Price $199/month 4.1 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-184709/Readymode-vs-Aircall) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) $55/month Price $159/month 4.3 Features 4.1 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-141829/Five9-vs-CallRail) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $40/month Price $25/month 4.1 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-184709/Nextiva-vs-Aircall)