--- title: "Compare CallRail vs Dialpad 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare CallRail and Dialpad based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/141829-190976/CallRail-vs-Dialpad-Sell" page_type: "comparison" language: "en" --- # CallRail vs Dialpad Features and Cost Comparison Last updated September 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallRailDialpad2/4 selected [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) [## CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) Starting Price $55.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [173 reviews](#user-reviews) Positive 156 Neutral 7 Negative 10 [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $27.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [570 reviews](#user-reviews) Positive 466 Neutral 53 Negative 51 ## Not a match? 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These software suggestions are similar to those you’re currently comparing. ### Ultatel Cloud Business Phone System 4.7 (41) * * * Starting Price $18.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### 3CX 4.4 (468) * * * Starting Price $350.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * Highest Rated ### Phonexa 5.0 (75) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 100% of reviewers rated it above 4 stars * * * ### GoTo Connect 4.5 (671) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Features in Call Tracking Software Best performer 31 / 50 Only CallRail - Activity Dashboard - Call Scoring - Call Transcription 26 / 50 Only Dialpad - Auto-Dialer - Call Scheduling - Campaign Management User satisfaction User satisfaction 4.5 User reviews[173](https://www.capterra.com/p/141829/CallRail/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.3 Customer support 4.3 User satisfaction 4.2 User reviews[570](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $55Usage Based, Per Month - Free version - Free trial Price starts from $27Per User, Per Month - Free version - Free trial Best for Best for CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business. Best for Mid-market and enterprise organizations modernizing CX, IT, CX, and revenue leaders replacing fragmented voice, chat, and support tools with one AI-native platform built for Agentic AI at scale. ## User reviews Pros & cons SM Sean M. Director of Admissions > "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "One key insight I needed was into individual rep performance, which CallRail did not provide." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) IB Irene B. Digital Marketing Manager > "They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) SM Sean M. Director of Admissions > "I used CallRail for many years before my call center outgrew what they offered." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) AK Andrii K. CEO > "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests..." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) DV David V. Lead Developer > "Overall it's a been a positive experience and we have continued to increase our use of CallRail over this last year and expect..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7045781) IB Irene B. Digital Marketing Manager > "They are a little hard to understand." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) NN Noah N. Marketing Manager > "It's super easy to create, manage, and utilize hundreds of call tracking numbers at once." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6729395) AK Andrii K. CEO > "The refusal to issue a refund for a service that I did not sign up for is unacceptable." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) VR Verified Reviewer Marketing Coordinator > "CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625) AK Andrii K. CEO > "Please be very cautious with their billing practices and their account management." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) Ashley R. SEO > "very highly recommended and is a staple to our company and our clients" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6629836) BB Billy B. CEO/President > "Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4919144) SR Shaikat R. CEO > "They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) AK Andrii K. CEO > "NA read a review below, it’s unacceptable what they do" [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) AA Armando A. Head of Product Development > "The interface is very user friendly and easy to learn." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6493796) Ryan J. Founder > "Doesn't integrate into Podio like smrtPhone.io does." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) SR Shaikat R. CEO > "For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) Ryan J. Founder > "Super complicated to set up." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) VR Verified Reviewer Lead Organic Marketing > "Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) TY Teresa Y. Tech Support > "Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices...." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2654606) KF Kaden F. Client Success Manager > "Callrail has provided an inexpensive option to monitor and record calls and leads for our clients." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3482270) CJ Camilo J. Owner > "From the moment you call this company's sales department you will catch the feeling that something is not right." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3213994) VR Verified Reviewer Lead Organic Marketing > "Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) IR Ilysse R. Project Manager > "CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2501609) SR Shaikat R. CEO > "CallRail is an excellent call-tracking tool, and they've been in the market for over ten years now." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) DL Dagoberto L. Designer > "The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017) KN Kate N. Director of Operations > "This allows us to better identify good lead opportunities and understand our PPC reporting more fully." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3729974) Saeed K. Marketing > "They are unethical, they added a charge to my account without me opining in for that additional service." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) VR Verified Reviewer Senior Accountant > "The thing I liked most is the ease of dealing, accuracy and its many advantages." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4440548) Saeed K. Marketing > "They refuse to issue a refund for that." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) TD Trevor D. Marketing Manager > "callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2965703) Ryan J. Founder > "Doesn't integrate into Podio like smrtPhone.io does." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) VR Verified Reviewer Marketing Coordinator > "CallRail's best feature is the ease of use after it is set up." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625) IB Irene B. Digital Marketing Manager > "They are a little hard to understand." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) VR Verified Reviewer Marketing Manager > "It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2805468) AK Andrii K. CEO > "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests..." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) DL Dagoberto L. Designer > "You can create dynamic tracking numbers to track your ROI which works well if you sign up for a specific plan." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017) AK Andrii K. CEO > "The refusal to issue a refund for a service that I did not sign up for is unacceptable." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) VR Verified Reviewer Account Director > "It's great for all of our clients and with the main dashboard allows easy use." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3596226) Saeed K. Marketing > "They refuse to issue a refund for that." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) [View Reviews](https://www.capterra.com/p/141829/CallRail/reviews/) JR Jennifer R. Teacher > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7156283) SG Skyler G. Quality Manager > "You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) PA Pauline A. Compliance and Credentialing Support Specialist > "Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7175421) SG Skyler G. Quality Manager > "The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) CD Connie D. Office Manager > "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112) OD Olga D. Pharmacist > "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261) JC James C. Customer Success Manager > "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) MB Matt B. IT Project Management > "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541) AS Alex S. Founder > "We also lave the recording and transcribing feature." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7169328) AL Ariel L. Director of customer support and success > "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) SG Skyler G. Quality Manager > "Dialpad has a simple UI system and is not overly complex." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) EL Elisabeth L. Co-founder > "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471) SG Skyler G. Quality Manager > "The transcription is better than I have seen in many VOIP softwares." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) SG Skyler G. Quality Manager > "Helpful at times but doesn't do well with nuance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) Mary Ellen E. Agent > "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101) SG Skyler G. Quality Manager > "Their AI helpdesk is highly robotic." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) RS Rebecca S. Business Consultant > "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673) SM Shauna M. Project Coordinator > "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) DL Daniel L. Director, IT > "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581) NF Nathan F. Owner > "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) Brian B. Business administrator > "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) AL Ariel L. Director of customer support and success > "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) JJ Jimi J. Sales Manager > "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817) KC Katherine C. CFO > "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) JC James C. Customer Success Manager > "The AI Transcript is very useful, and it helps me recall points of the conversation. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) JN James N. DIRECTOR > "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052) ID Isaac D. Operations Supervisor > "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571) SR Sheila R. Director of Operations > "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) RC Rachel C. Customer Support Lead > "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts...." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648) NF Nathan F. Owner > "Issues with getting my account set up correctly to begin with." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) MB Mac B. IM > "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) DR Derek R. CMO > "Customer service is very slow and do not remedy problems, they just send you in circles." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) Kalina B. Freelance and Human resources > "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) SR Sheila R. Director of Operations > "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) HB Holly B. Resolution specialists > "Everything was synchronized in one platform and easy to click on." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593) JS Joshua S. VP Global Sales > "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150) RD Regan D. Customer Care Manager > "For our business VoIP needs, Dialpad is and has always been awesome." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996) KP Kevin P. CEO > "This lack of ownership is frustrating and undermines the overall customer experience." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574) KC Katherine C. CFO > "We use this for our entire team & most team members use it on a daily basis." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) CQ Carrie Q. Owner > "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) Brian B. Business administrator > "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) MB Mac B. IM > "Doesn't integrate with all the tools we use." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) VR Verified Reviewer Director of Patient Experience > "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936) Isaac J. CEO > "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) PS Prateek S. CEO > "Dialpad's interface is user-friendly, and their call quality is generally reliable." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798) SP Stuart P. Owner > "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) BC Billie C. Marketing Coordinator > "How the software provides accurate transcripts of meetings in real which is a valuable asset." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) AP Alex P. Owner > "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) Noime T. Customer Success Manager > "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796) SM Shauna M. Project Coordinator > "They misrepresent available features." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) DKS Denese Kyle S. Executive Assistant > "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) RR Ryan R. Owner > "Lack of integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) KM Karly M. Compliance Consultant > "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) Robert B. CEO > "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876) KP Karan P. Business Development Representative > "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446) PD Paul D. Director of Telecommunications > "You can call it not researching the product fully. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571) JM Juan M. Operations Supervisor > "It's a great app for calls and multi calls, also works as chat." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465) DR Derek R. CMO > "Refund has not been given." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) KM Karly M. Compliance Consultant > "The AI technology paired with the user friendly designed and functions make my life so much easier." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) CQ Carrie Q. Owner > "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah,..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) VR Verified Reviewer Facilities Specialist > "The setup was quick and easy." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612) AR Adrian R. Operations Manager > "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725) SP Stuart P. Owner > "It 'seemed' like an affordable option for call recording." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) RR Ryan R. Owner > "Poor call quality." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) MR Mike R. Staffing Lead > "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364) TG Tom G. Managing Director > "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) TG Tom G. Managing Director > "Users generally find it user-friendly with reliable call quality and integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) Isaac J. CEO > "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) DKS Denese Kyle S. Executive Assistant > "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) RR Ryan R. Owner > "Predatory financial practices." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) DF David F. CSM > "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592) SP Stuart P. Owner > "In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) GL Graham L. Director > "Interface is slick compared to the previous product we used" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) GL Graham L. Director > "Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) MB Michael B. Founder > "I liked the voicemail transcription." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6159520) BC Billie C. Marketing Coordinator > "Setting up the system is complicated and customer service does not respond in a timely manner" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) JA Jennifer A. Designer > "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650) AP Alex P. Owner > "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) KM Katie M. Administrative Assistant > "I love how simple it is to set up a quick conference call." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6294034) GL Graham L. Director > "These terms were buried in the smallprint and their customer support is useless." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) SG Skyler G. Quality Manager > "Dialpad has a simple UI system and is not overly complex." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) SG Skyler G. Quality Manager > "Their AI helpdesk is highly robotic." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7153462) KM Karly M. Compliance Consultant > "The AI technology paired with the user friendly designed and functions make my life so much easier." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) MB Mac B. IM > "Doesn't integrate with all the tools we use." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) GL Graham L. Director > "Interface is slick compared to the previous product we used" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) RR Ryan R. Owner > "Lack of integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) JZ Jeffrey Z. Founder > "Sleek interface, and most importantly HIGH CALL QUALITY." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4328774) NF Nathan F. Owner > "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) SV Stephanie V. Customer success representative > "It's easy to use and integrates well with hubspot" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___2947524) SR Sheila R. Director of Operations > "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) WK Will K. Senior Account Manager > "Its easy to use and makes my job waaaay easier!" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474655) DR Derek R. CMO > "Customer service is very slow and do not remedy problems, they just send you in circles." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) MT Michael T. CTO > "It has kept us going in these difficult times. And the one thing I really like the most?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___2649812) JS Joshua S. VP Global Sales > "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150) [View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) ## User interface [CallRail](https://www.capterra.com/p/141829/CallRail/) 4.49 (173) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) 4.19 (570) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CallRail Top features 31/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Autonomous Task Execution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversation Intelligence - Conversion Tracking - CRM - Cross-system Integration - Customizable Reports - Data Import/Export - Dynamic Number Insertion - Generative AI - Geo-Routing - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Local Phone Numbers - Monitoring - Multi-Campaign - Multi-Channel Call Attribution - Performance and Reliability - Performance Management - Port Existing Numbers - Predictive Dialer [See all features](https://www.capterra.com/p/141829/CallRail/#features) Dialpad 26/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Autonomous Task Execution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversation Intelligence - Conversion Tracking - CRM - Cross-system Integration - Customizable Reports - Data Import/Export - Dynamic Number Insertion - Generative AI - Geo-Routing - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Local Phone Numbers - Monitoring - Multi-Campaign - Multi-Channel Call Attribution - Performance and Reliability - Performance Management - Port Existing Numbers - Predictive Dialer [See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features) ### Recognition CallRail is recognized as a top-rated tool in 2 Capterra Shortlist reports Dialpad is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support CallRail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dialpad Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallRail - By CallRail - Located in United States - Founded in 2011 Dialpad - By Dialpad - Located in United States - Founded in 2011 ## Popular Comparisons [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $55/month Price $149/month 4.3 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141829-208208/CallRail-vs-800-com) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $27/month Price $29/month 4.2 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-190976/RingOver-vs-Dialpad-Sell) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $55/month Price $25/month 4.3 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141829-175788/CallRail-vs-Nextiva) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $27/month Price $149/month 4.2 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/190976-208208/Dialpad-Sell-vs-800-com) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) $55/month Price $79/month 4.3 Features 4.6 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/141829-152004/CallRail-vs-Call-tracking-software) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $27/month Price $25/month 4.2 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-190976/Nextiva-vs-Dialpad-Sell) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $55/month Price $30/month 4.3 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/141829-242188/CallRail-vs-RingCentral-MVP) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/) $27/month Price $350/year 4.2 Features 4.4 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-190976/3CX-vs-Dialpad-Sell) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (486)](https://www.capterra.com/p/132405/Five9/reviews/) $55/month Price $159/month 4.3 Features 4.1 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-141829/Five9-vs-CallRail) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $27/month Price $30/month 4.2 Features 4.3 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/190976-242188/Dialpad-Sell-vs-RingCentral-MVP) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) $55/month Price $29/month 4.3 Features 4.1 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/141829-157853/CallRail-vs-JustCall) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.19 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) $27/month Price $29/month 4.2 Features 4.1 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-190976/JustCall-vs-Dialpad-Sell)