# Compare CallRail vs 800.com 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CallRail and 800.com based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/141829-208208/CallRail-vs-800-com

---

# CallRail vs 800.com Features and Cost Comparison

Last updated May 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CallRail800.com2/4 selected

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

[800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

[## CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [173 reviews](#user-reviews)

Positive

156

Neutral

7

Negative

10

[## 800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting Price

$149.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

CR

LW

DT

Based on [330 reviews](#user-reviews)

Positive

309

Neutral

13

Negative

8

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Features in Call Tracking Software

Best performer

39 / 48

Only CallRail

-   Activity Dashboard
-   Activity Tracking
-   Automatic Call Distribution

26 / 48

Only 800.com

-   Contact Management

User satisfaction

User satisfaction

4.5

User reviews[173](https://www.capterra.com/p/141829/CallRail/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.3

Customer support

4.3

User satisfaction

4.7

User reviews[330](https://www.capterra.com/p/208208/800-com/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

$55Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

$149Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business.

Best for

800.com is perfect for solopreneurs and small businesses all the way up to large corporations and agencies. We have plans to fit every business type.

## User reviews

Pros & cons

SM

Sean M.

Director of Admissions

> "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

SM

Sean M.

Director of Admissions

> "One key insight I needed was into individual rep performance, which CallRail did not provide."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

IB

Irene B.

Digital Marketing Manager

> "They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851)

SM

Sean M.

Director of Admissions

> "I used CallRail for many years before my call center outgrew what they offered."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

SM

Sean M.

Director of Admissions

> "That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that it..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

IB

Irene B.

Digital Marketing Manager

> "They are a little hard to understand."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851)

DV

David V.

Lead Developer

> "Overall it's a been a positive experience and we have continued to increase our use of CallRail over this last year and expect to..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7045781)

AK

Andrii K.

CEO

> "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests a..."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

NN

Noah N.

Marketing Manager

> "It's super easy to create, manage, and utilize hundreds of call tracking numbers at once."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6729395)

BB

Billy B.

CEO/President

> "Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4919144)

VR

Verified Reviewer

Marketing Coordinator

> "CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625)

AK

Andrii K.

CEO

> "The refusal to issue a refund for a service that I did not sign up for is unacceptable."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

Ashley R.

SEO

> "very highly recommended and is a staple to our company and our clients"

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6629836)

AK

Andrii K.

CEO

> "Please be very cautious with their billing practices and their account management."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

VR

Verified Reviewer

Lead Organic Marketing

> "Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710)

AK

Andrii K.

CEO

> "NA read a review below, it’s unacceptable what they do"

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

SR

Shaikat R.

CEO

> "They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717)

Ryan J.

Founder

> "Doesn't integrate into Podio like smrtPhone.io does."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688)

AA

Armando A.

Head of Product Development

> "The interface is very user friendly and easy to learn."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6493796)

Ryan J.

Founder

> "Super complicated to set up."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688)

VR

Verified Reviewer

Lead Organic Marketing

> "Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710)

TY

Teresa Y.

Tech Support

> "Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2654606)

SR

Shaikat R.

CEO

> "For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717)

CJ

Camilo J.

Owner

> "From the moment you call this company's sales department you will catch the feeling that something is not right."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3213994)

KN

Kate N.

Director of Operations

> "This allows us to better identify good lead opportunities and understand our PPC reporting more fully."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3729974)

IR

Ilysse R.

Project Manager

> "CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2501609)

TD

Trevor D.

Marketing Manager

> "callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature"

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2965703)

DL

Dagoberto L.

Designer

> "The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017)

KF

Kaden F.

Client Success Manager

> "Callrail has provided an inexpensive option to monitor and record calls and leads for our clients."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3482270)

Saeed K.

Marketing

> "They are unethical, they added a charge to my account without me opining in for that additional service."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402)

VR

Verified Reviewer

Account Director

> "It's great for all of our clients and with the main dashboard allows easy use."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3596226)

Saeed K.

Marketing

> "They refuse to issue a refund for that."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402)

[View Reviews](https://www.capterra.com/p/141829/CallRail/reviews/)

CR

Calvin R.

CEO

> "The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652)

CH

Chris H.

CMO

> "At times, call transfers did not go through properly, which created some concern around potentially missed or lost business..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7120873)

LW

Lena W.

Owner

> "I love the customer service aspect where I feel 800.com is always there and very helpful in the process when I need it,..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7061499)

TF

Tracy F.

Chief Growth Operations Officer

> "I had set up my account and ended up making a mess by adding a second account instead of a second number to the account."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7104125)

DT

Donald T.

Owner

> "The system provides useful features like call forwarding, voicemail transcription, and call analytics, all managed from a..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7109624)

KA

Karen A.

VP of Ops

> "how hard it is to set up texting though some of that may be requirements by law. but I have not been able to do it."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7058262)

BB

Brent B.

Owner

> "It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441)

JT

Julia T.

Concierge beauty services

> "The lack of options and information within the application."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7065950)

CR

Calvin R.

CEO

> "Phone support was responsive when I had a question about billing, and the call management tools like the auto-attendant..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652)

ET

Elvia T.

Mold Technician

> "I have some difficulty on the website since I am blind and I use screen reader software, so it does not always read..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229)

BV

Bhargav V.

Owner

> "We have used 800.com since the inception of our business and are very happy with the online options to setup greetings,..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6863606)

KL

Kiersten L.

Managing Director

> "Some issues with calls being immediately dropped ."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939)

BB

Brent B.

Owner

> "I really like that it sends clear summaries of calls, which makes tracking communication simple and efficient."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441)

WC

Wayne C.

Owner

> "The billing is a bit of an issue for me."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7077762)

CR

Calvin R.

CEO

> "Unlike some older telecom services, the dashboard feels modern and makes managing multiple lines simple."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652)

CO

Cynthia O.

Solopreneur

> "The platform and verification to get the system up and running is excessive and very labor intensive"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6845455)

ML

Michael L.

Owner

> "Features and prices for unlimited phone service and vanity number options were better than other carriers"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415)

JT

Jeannita T.

Managing Member

> "The online interface is not exactly intuitive."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505)

KL

Kiersten L.

Managing Director

> "We were able to set up a very professional voicemail in a short amount of time using the built in tools ."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939)

MV

Mayank V.

owner

> "The final monthly cost includes some mandatory regulatory fees that add up."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7027524)

ML

Michael L.

Owner

> "Had a phone call with the sales team and they explained the features and went over the new AI and call recording features..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415)

BA

Betty A.

CEO

> "com is generally user-friendly, but the inability to utilize the text feature is a significant drawback that limits its..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606122)

AB

Ajah B.

Interior Designer

> "It’s a solid solution for small business owners who need a reliable communication system without something overly..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7117538)

MC

Micah C.

Business Analyist

> "Was disappointed in not having the ability for tracking call lengths."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734606)

JR

Jennifer R.

Senior Director of Global Marketing

> "The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6580673)

AP

Arziki P.

CEO

> "The only complaint I would have is with the text-verification feature."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576676)

TW

Terri W.

President

> "I printed my business cards with the toll-free option, and they look so professional."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7074302)

DB

Daniel B.

Owner

> "I canceled my service last year and I just see they charged my credit card several hundred dollars."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569076)

JT

Jeannita T.

Managing Member

> "I love the professional support and the low cost of the service. Whenever I call in with a problem the representative stays..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505)

LR

L. R.

Chief Executive

> "Not sure what I don't enjoy about 800.coms service."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7133738)

LW

Lena W.

Owner

> "I love the company and what it offers that makes my business seem very professional and they are here for you to ensure its..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7061499)

JT

Joseph T.

Agent Broker

> "I was unable to get my old 800# reactivated, even though no one is using it."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6578194)

SS

Stacey S.

Owner and Business Operations Manager

> "I would not hesitate for a moment to sign up with them as a small business owner if you're looking for a reliable service..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7073744)

AM

Adriana M.

Vice President

> "There isnt anything to add in this category"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7050496)

JS

Julian S.

CEO

> "The toll-free number service worked seamlessly for my needs, and features like call forwarding and voicemail were..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161)

LG

Lucas G.

Owner

> "sometimes the app wouldnt notify me of calls coming in."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6747007)

GS

Gabby S.

CEO

> "Overall, 800.com has been a solid tool for managing business calls and communication."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128937)

CM

Carl M.

CEO

> "I don’t always receive my calls or notifications when someone calls."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569616)

BB

Brent B.

Owner

> "The system works smoothly and saves time for daily business operations."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441)

JS

Julian S.

CEO

> "App is a little glitchy."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161)

NV

Nina V.

CMO

> "The call tracking and analytics are especially helpful for businesses that want insight into their calls"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7017025)

AS

Amitai S.

Owner

> "The cost is high for the level of service provide."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6577095)

AN

Anna N.

Founder

> "The dashboard is easily accessible and relatively intuitive, though it feels a bit outdated."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7144642)

GL

Gabriel L.

Sales Division

> "Sometimes my calls drop."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734838)

MB

Mike B.

Web Consultant

> "We've been using 800.com for more than 2 years now, it's integrated perfectly into our marketing and outreach efforts and..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606038)

RE

Robin E.

CEO

> "Pricing is a little too high, could be better."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608801)

WW

William W.

Managing Partner

> "I love the professional image it provides for my business, and the voicemail-to-email feature is a game-changer for staying..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6584622)

MD

Matt D.

Director of Marketing

> "Do not need IT support."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608393)

GM

Goran M.

Regional Sales and Support Manager

> "We've been a long-time user, and we are satisfied with the flexibility it provides for our customer support needs"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128459)

MN

Mark N.

Managing director

> "Hard to have a con"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569203)

AB

Axel B.

COO

> "Even though the 800 as in toll free concept is not really needed any longer, the features and functions that we use make..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576647)

DD

Dan D.

Owner

> "Works great on desktop but lacks the ability to answer calls on desktop."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696)

MF

Minet F.

CEO

> "I’ve been using 800.com for my business, and I’m extremely impressed with the quality and reliability of their service."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7050104)

GC

Gregory C.

President

> "So we canceled a NON CONTRACT and I went on to start my own business. And I come back to 800.com because I didn't like how..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117)

ET

Elvia T.

Mold Technician

> "Overall it was easy to sign up with 800.Com, like the service so far, I like the voicemail features and phone call ..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229)

GS

George S.

CEO

> "Clients tell me it's not easy to call, I'm told it's too many numbers and I don't get may calls immediately"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4715393)

ST

Sunshine T.

CEO

> "I would really recommend If you’re needing a phone line for your business. Or just needing an extra line."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7131057)

DD

Dan D.

Owner

> "Have not had any need to interact with the 800.com team."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696)

BC

Brandon C.

Owner

> "No issues, customer service was excellent and I was able to successfully port over my old office number which was my..."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7045537)

XB

Xenia B.

Executive Director

> "Was very difficult to set up, not sure if mine is setup correctly."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683738)

CR

Calvin R.

CEO

> "It solved our need for a professional business presence instantly."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652)

GC

Gregory C.

President

> "I GET: He LIES and says he's going to REFUND my money and NEVER DOES!!!"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117)

JV

JanetStar V.

Evangelist

> "I like the support provided in maneuvering through the site and understanding how it works."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7075521)

KR

Karlee R.

Office Manager

> "I don't like the call forwarding, however I understand it is a way for them to to track calls"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2721716)

RB

Richard B.

CEO

> "It's great for companies with multiple location and even just a small business with one location. "

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6863605)

SF

Steven F.

President

> "There appears to be no option to turn off receiving voice mail recordings."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2354525)

CO

Cynthia O.

Solopreneur

> "I really like the ability to create a custom 800 number. "

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6845455)

JV

James V.

Owner

> "Since I have only had our 877 phone number for 2 days, I am not able to answer this question."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2363635)

WC

Wayne C.

Owner

> "The person who signed me up for the service was nice, but it would be really helpful to get a call before I get disconnected"

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7077762)

VM

Victoria M.

Office Manager

> "I wish voicemails went to the extension, not all to me."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2394548)

ST

Sandra T.

Insurance Producer

> "I find the service a huge help when I am too busy to answer call."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114879)

SE

Sonya E.

Manager

> "I can someone called me back to help me, but I wasn't able to talk @ that time."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2616672)

BA

Brad A.

Firm Administrator

> "The customer support stands out — whenever I had questions or needed help, the responses were fast, friendly, and helpful."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7041129)

RR

Rich R.

Owner

> "Setting up was a little confusing when I thought I was deleting one thing."

[See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2332186)

[View Reviews](https://www.capterra.com/p/208208/800-com/reviews/)

## User interface

[CallRail](https://www.capterra.com/p/141829/CallRail/)

4.49 (173)

[800.com](https://www.capterra.com/p/208208/800-com/)

4.71 (330)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

CallRail

Top features

39/48

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scoring
-   Call Scripting
-   Call Tracking Metrics
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Campaign Analytics
-   Campaign Management
-   Computer Telephony Integration
-   Contact Management
-   Conversion Tracking
-   CRM
-   Customizable Reports
-   Data Import/Export
-   Generative AI
-   IVR
-   Keyword Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Monitoring
-   Multi-Campaign
-   Performance Management
-   Predictive Dialer
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   ROI Tracking
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/141829/CallRail/#features)

800.com

26/48

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scoring
-   Call Scripting
-   Call Tracking Metrics
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Campaign Analytics
-   Campaign Management
-   Computer Telephony Integration
-   Contact Management
-   Conversion Tracking
-   CRM
-   Customizable Reports
-   Data Import/Export
-   Generative AI
-   IVR
-   Keyword Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Monitoring
-   Multi-Campaign
-   Performance Management
-   Predictive Dialer
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   ROI Tracking
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/208208/800-com/#features)

### Recognition

CallRail is recognized as a top-rated tool in 2 Capterra Shortlist reports

800.com is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

CallRail

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

800.com

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CallRail

-   By CallRail
-   Located in United States
-   Founded in 2011

800.com

-   By 800.com
-   Located in United States
-   Founded in

## Popular Comparisons

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

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[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

vs

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[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

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4.4

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[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

vs

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4.6

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4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/175788-208208/Nextiva-vs-800-com)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

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4.3

Features

4.1

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/141829-157853/CallRail-vs-JustCall)

[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

vs

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$149/month

Price

$30/month

4.6

Features

4.3

4.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/208208-242188/800-com-vs-RingCentral-MVP)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

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$55/month

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4.3

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/141829-242188/CallRail-vs-RingCentral-MVP)

[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

vs

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4.6

Features

4.4

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-208208/3CX-vs-800-com)

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

vs

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4.3

Features

4.1

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/132405-141829/Five9-vs-CallRail)

[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

vs

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4.6

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4.7

Ease of Use

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4.4

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[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

vs

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4.7

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