CallRail vs 800.com: Which is a better fit?

Colin J.: Hi, I'm Colin, head of marketing for an outpatient clinic, and I give CallRail three out of five stars. Prior to using CallRail, we were not using a call tracking system. We looked at Invoca, we looked at Call Box, and ultimately decided to use CallRail for multiple years. We decided to use CallRail because it seemed to have scalability with what we were looking for. It had some integration with a couple of outside systems that we were already using, so it made the uptake a lot easier than some other platforms. We also liked the dashboarding functionality that CallRail offered and the ability to buy other numbers directly through the platform, to customize those numbers to track them. Then obviously the dynamic number insertion, the DNI, or DNS on the website, was something that was very attractive to us. Getting started with CallRail for us was very easy. Basically, we used WordPress as our CMS, so we were able to use the CallRail integration with WordPress and select a pool of numbers for SEO, select a pool of numbers for paid search, and then use some offline numbers. Effectively, we went in and we created a lot of numbers. Had we switched from another provider, porting numbers is very easy. We've ported several numbers out of CallRail the past year or so, and that process has been very quick and simple. My recommendations for anybody considering CallRail include making sure that you know what your scalability limit is. CallRail really struggles when you have more than 30 or 40 businesses. If you are a franchise model or something of that nature and you expect to grow rapidly, CallRail might not be a good solution for you. It also struggles when phone volume is in excess of 20,000 calls. For us, we're seeing 3,000, 4,000, 5,000 calls a week, which means that we were very limited with the amount of data that we could see when we were using CallRail. We ultimately switched providers. If you're getting 500 phone calls a week now, or 200 phone calls a week, or something of that nature where it's very manageable, CallRail might be a great solution. If you are seeing 10,000, 15,000, 20,000, 30,000 phone calls a month, CallRail is likely not going to be able to scale with you, especially if that's exacerbated by multiple businesses. CallRail doesn't do a great job of looking at specific businesses. That's how it's set up. You have to actually integrate your different businesses, and then that makes reporting a little bit challenging. But if you are a single location with limited call volume, CallRail can be a great solution.

Ashley: Hi. I'm Ashley. I'm a founder and CEO, and I'm reviewing 800.com. I give it a five, and for more reviews like this click below. Before 1800.com, I really was just answering the phones myself and also just trying to balance navigating which department or which person was supposed to get the call. With 1800.com it made it so much easier because it just allowed it to be where we had a greeting and personal greeting. We had different departments that people can navigate and click, and so it just made it such a better process that was more streamlined and more sufficient, and more professional. I chose 1800.com because it was so convenient as a business to be able to navigate creating your number and as well as having it already set up for you to be able to see... Go into the backend and see who've called you, voicemails that you're receiving to set up your greeting, to set up different external numbers for department, or to have it arranged where the number could go to a certain person in the department. It just made it so much easier. My favorite thing about 1800.com, especially is the customer service. It's so easy always to get in touch with someone regarding a question that I have or something related to our account, and they're really helpful. They also give so much information regarding the topic area when you're in the call. So I just really appreciated how personable they are, how easy it is to navigate, and how intuitive it is to navigate their system. Whenever you need a number, you're always conveniently guided towards getting that number. So I just highly recommend them. It was so easy to get started with 1800.com. I literally just called them. I told them the number that I wanted and they searched within their system to see it was available. Because the number, the exact number was not available, they helped me with navigating, finding another solution to it that matched something similar to what I was looking for. Then from that point on, it was just getting set up into our account, getting our greetings situated, getting the external numbers situated, and it was just so easy to do and really easy to navigate. So it just made it so much more convenient for me, less stressful for me, and I just love working with them, and now it's been over a number of years that we have. For anyone who's considering getting 1800.com, I do have a couple of recommendations for you. Be open-minded just in case your number's not available, but also be understanding that the person who you're speaking with from them will definitely be accommodating towards you and helpful for you with finding that number. I also want to say, have it in place as to what departments that you want to arrange for your business, so that they can help you with figuring out how to place those numbers, those external numbers, how to set up that greeting. Also, going towards the greeting, make sure to have a greeting set up in place which you can easily do, and even a hire someone externally to do for you to be able to get done. So I just think, make sure you understand what it is you're looking forward to get out of the number and knowing that, whatever that is, someone on the other side at 1800.com can definitely help you with navigating that.