# Compare CallRail vs RingEX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CallRail and RingEX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/141829-242188/CallRail-vs-RingCentral-MVP

---

# CallRail vs RingEX Features and Cost Comparison

Last updated March 31st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CallRailRingEX2/4 selected

[CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

[## CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [173 reviews](#user-reviews)

Positive

156

Neutral

7

Negative

10

[## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

Starting Price

$30.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [1,200 reviews](#user-reviews)

Positive

976

Neutral

148

Negative

76

What’s your intended use case?

## Summary

* * *

Features in Call Tracking Software

Best performer

39 / 48

Only CallRail

-   Call Disposition
-   Call List Management
-   Call Scoring

23 / 48

Only RingEX

-   Auto-Dialer
-   Contact Management
-   CRM

User satisfaction

User satisfaction

4.5

User reviews[173](https://www.capterra.com/p/141829/CallRail/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.3

Customer support

4.3

User satisfaction

4.2

User reviews[1,200](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

Ease of use

4.2

Functionality

4.3

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$55Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business.

Best for

RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes.

## User reviews

Pros & cons

SM

Sean M.

Director of Admissions

> "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

SM

Sean M.

Director of Admissions

> "One key insight I needed was into individual rep performance, which CallRail did not provide."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

IB

Irene B.

Digital Marketing Manager

> "They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851)

SM

Sean M.

Director of Admissions

> "I used CallRail for many years before my call center outgrew what they offered."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

SM

Sean M.

Director of Admissions

> "That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that it..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829)

IB

Irene B.

Digital Marketing Manager

> "They are a little hard to understand."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851)

DV

David V.

Lead Developer

> "Overall it's a been a positive experience and we have continued to increase our use of CallRail over this last year and expect to..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7045781)

AK

Andrii K.

CEO

> "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests a..."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

NN

Noah N.

Marketing Manager

> "It's super easy to create, manage, and utilize hundreds of call tracking numbers at once."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6729395)

BB

Billy B.

CEO/President

> "Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4919144)

VR

Verified Reviewer

Marketing Coordinator

> "CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625)

AK

Andrii K.

CEO

> "The refusal to issue a refund for a service that I did not sign up for is unacceptable."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

Ashley R.

SEO

> "very highly recommended and is a staple to our company and our clients"

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6629836)

AK

Andrii K.

CEO

> "Please be very cautious with their billing practices and their account management."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

VR

Verified Reviewer

Lead Organic Marketing

> "Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710)

AK

Andrii K.

CEO

> "NA read a review below, it’s unacceptable what they do"

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799)

SR

Shaikat R.

CEO

> "They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717)

Ryan J.

Founder

> "Doesn't integrate into Podio like smrtPhone.io does."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688)

AA

Armando A.

Head of Product Development

> "The interface is very user friendly and easy to learn."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6493796)

Ryan J.

Founder

> "Super complicated to set up."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688)

KF

Kaden F.

Client Success Manager

> "Callrail has provided an inexpensive option to monitor and record calls and leads for our clients."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3482270)

TY

Teresa Y.

Tech Support

> "Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices...."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2654606)

VR

Verified Reviewer

Lead Organic Marketing

> "Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710)

CJ

Camilo J.

Owner

> "From the moment you call this company's sales department you will catch the feeling that something is not right."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3213994)

SR

Shaikat R.

CEO

> "For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717)

IR

Ilysse R.

Project Manager

> "CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2501609)

KN

Kate N.

Director of Operations

> "This allows us to better identify good lead opportunities and understand our PPC reporting more fully."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3729974)

DL

Dagoberto L.

Designer

> "The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration."

[See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017)

TD

Trevor D.

Marketing Manager

> "callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature"

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2965703)

Saeed K.

Marketing

> "They are unethical, they added a charge to my account without me opining in for that additional service."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402)

VR

Verified Reviewer

Marketing Manager

> "It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it..."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2805468)

VR

Verified Reviewer

President

> "Interface isn't my favorite."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2093751)

VR

Verified Reviewer

Account Director

> "It's great for all of our clients and with the main dashboard allows easy use."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3596226)

Saeed K.

Marketing

> "They refuse to issue a refund for that."

[See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402)

[View Reviews](https://www.capterra.com/p/141829/CallRail/reviews/)

AP

Albert P.

Administrator

> "The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585)

Marco C.

Pre Litigation Legal Assistant

> "Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes interaction..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7066775)

MC

Milena C.

Office Manager

> "RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize your..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7045394)

JB

Jonathan B.

HR and Operations Analyst

> "Additionally, there were times when the call dropped randomly; however, this might of been to internet problems."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891)

LH

Lyla H.

Administrator

> "I love that it is an app that I have on my phone so I can call our customers straight from my cell phone."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612)

CE

Cameron E.

Chief Operations Officer

> "Sometimes the notifications settings can get messed up without any intervention."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6769854)

AS

Alex S.

Business Development Manager and Senior Marketing Strategist

> "The ability to create call trees for different departments of our organization has been a game changer in our response time for leads."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6500329)

MF

Meg F.

Owner

> "Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only without..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284)

LH

Lyla H.

Administrator

> "It alleviates the need to have office (Landline) phones."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612)

DJ

Daniel J.

Sales Development Rep

> "Doesnt have an available function to automate text messages"

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6712399)

AP

Albert P.

Administrator

> "This would allow us to easily reference customer agreements, particularly regarding costs, and prevent potential discrepancies or misunderstandings."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585)

LW

Lela W.

Paralegal

> "I don't like that you can't save text messages from and to clients to save in the file when we close a file."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4810756)

CS

Connor S.

Brokerage Operations Associate

> "RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6598246)

BP

Beth P.

Data Entry Manager

> "Some of the reporting for RingEX is lacking. "

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441)

LH

Lyla H.

Administrator

> "The app is easy to use and we are able to block spam calls with ease."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612)

AQ

Alexandra Q.

Operations Specialist

> "Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4836701)

WB

Walter B.

Director of Sales

> "Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5001095)

JM

Juan M.

Operations Supervisor

> "One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573)

JB

Jonathan B.

HR and Operations Analyst

> "The navigation part of RingEx is very compatible and easy to work through."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891)

TK

Taylor K.

People Ops Specialist

> "The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5069451)

SB

Stephanie B.

Office Administration

> "It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the system to..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4897666)

VR

Verified Reviewer

Dispatcher

> "The price was a bit too high and you could only use the softphone per 2 persons, so literally not the whole team, eh."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4780646)

JG

Jennifer G.

Partner

> "It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6198422)

TB

Thomas B.

IT/Technical Lead

> "A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "We we're able to use text authentication services, call clients, and keep our office going from any location in the world."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355)

JS

Joshua S.

Director of Information Systems

> "I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world"

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5092032)

BP

Beth P.

Data Entry Manager

> "It's nice to be able to fax, call, text and message all within one app."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441)

LO

Luke O.

Sales Dev Manager

> "Before, the app did not include HUD features which made it more difficult, but this has been addressed."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610)

HB

Holly B.

Business development representatives

> "Each day the routine gets easier."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7065817)

Selim D.

Inside Sales Specialist

> "Didn't have direct integration with Pipedrive CRM, so we needed to use API."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4728105)

JG

Justin G.

Paralegal

> "The digital fax is also very convenient when having to send large faxes."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6398480)

MF

Meg F.

Owner

> "Every time we call support we've been told a new story of what's going on with no consistency and no resolution to our issues since 4/7."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284)

SW

Shannon W.

VP Operations

> "It is quite efficient and effective to have several key business services in one spot. "

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6616068)

Mario D.

General Manager

> "The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the contract..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3924154)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. "

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355)

CD

Claire D.

Contract Administrator

> "Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821)

SN

Sussan N.

Psychiatric mental health nurse practitioner

> "The feature we fine most intriguing is the capacity for voicemail automation that captures our business name."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4900039)

JV

Jon V.

IT Service Delivery Manager

> "There are times where it can be difficult to work with the RingCentral sales team and support teams."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4943960)

Suzi L.

Project Manager

> "RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4734969)

DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

> "It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4975010)

LO

Luke O.

Sales Dev Manager

> "The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610)

CD

Claire D.

Contract Administrator

> "The number I was assigned also comes up on peoples phones as spam."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821)

EV

Erica V.

Office Manager and Executive Legal Assistant

> "Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability of..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5035067)

RC

Robert C.

Owner / Manager

> "The setup was a little rocky, was called one afternoon for setup in the middle of the work day , BUT worth the hassle."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4968667)

SC

Summer C.

Reservation Manager

> "This enhances communication & efficiency by bringing these platforms to our employees based in different countries."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6021005)

SV

Sebastian V.

IT Governance Manager

> "It's not as intuitive as some other solutions and it takes longer to complete some tasks."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6062427)

SN

Sussan N.

Psychiatric mental health nurse practitioner

> "I love that I'm able to get calls on multiple phones and can connect and disconnect from a call without any issues,"

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4900039)

TG

Tiffany G.

Director of Marketing

> "I struggle to listen to voicemails from my RC calls."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037461)

HM

Haley M.

Admin & Data Assistant

> "Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4830155)

RS

Raj S.

President

> "hour to 1 hour hold time is not good for service."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117)

DL

Danielle L.

EHR Clinical Consultant

> "I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both. "

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6149678)

VR

Verified Reviewer

Support Coach

> "Sometimes it has issues like not logging calls, or the calls get "stuck" and I can't close out even once the calls are done."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3503633)

JM

Juan M.

Operations Supervisor

> "In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573)

RS

Raj S.

President

> "poor, Always had the issue of tying to get through to customer service and it was not a convenient experience."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117)

VR

Verified Reviewer

Account Executive

> "The computer application is easy to useI LOVE the mobile app; it allows me to keep in contact with my prospects/clients while I am on the goRegular..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5030822)

BB

Brian B.

GM

> "Customer service will drag you around until you accept to live with the issues."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___6135179)

JG

Jenna G.

Admin

> "I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and can login and out of when needed."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6196672)

RS

Raj S.

President

> "getting through the customer service line for simple inquiries was impossible."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117)

AA

Adrianna A.

Manager

> "I love that i can have the app ring out to my parents and show my business number even though Im using my personal cell."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4991196)

TB

Thomas B.

IT/Technical Lead

> "The configuration backend is a bit wonky."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898)

Zafar A.

HSE Manager

> "When staying connected is a critical for a business, then this tool is a must have in your office, also it is a very helpful for travelers."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4774706)

TB

Thomas B.

IT/Technical Lead

> "It's disgusting I now have to write this every time I leave feedback to not get a followup call."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898)

KT

Krystal T.

Property Manager

> "I am totally in love with the fact that the app allows me to do so many things, send fax, text me residents and guest, call from the app using the..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3835052)

VR

Verified Reviewer

Housing Specialist

> "Changing the settings doesn’t always improve the problems either."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6013134)

RD

Reema D.

Associate Director

> "You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472905)

LM

Laura M.

Quality Assurance Analyst

> "Also, after I click on the link, the waiting time to show me the screen and the call window is longer than other apps I have used."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4212441)

JV

Jon V.

IT Service Delivery Manager

> "It provides us the flexibility to be out in the field and still receive calls from our clients."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4943960)

KS

Kubra S.

Designer

> "Sometimes it is hard to connect to the meetings."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035366)

RW

Roody W.

Recruitment Manager

> "Using RingCentral is a breeze, whether I'm accessing it through the web or the application. And let me tell you, the search feature is leagues ahead..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4852755)

DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

> "Sometimes messaging just stops without a warning."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4975010)

MF

Matt F.

Owner/Operator

> "I also love the feature that it transcribes all of our voicemails for easy access."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4781622)

CL

Cesar L.

Cyber Incident Response Analyst

> "The support sometimes was unresponsive and they lack expertise on some areas. And that they kind of have separate Call Center solution from the UC..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4592108)

AM

Aries M.

Customer Support

> "I like the instant messaging and file sharing feature that allows me to properly communicate with my customers especially when I'm doing some..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4511134)

VR

Verified Reviewer

Founder

> "Finally, and perhaps worst part, their customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes navigating..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#GetApp___4644351)

PC

Paloma C.

Accounting Associate

> "What I like the most about this software is that enables me to make international calls in a very affordable price and keep track of my communications..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4582664)

JJ

Jennifer J.

LEAD REIMBURSEMENT

> "for the first few months there seemed to be issues with it freezing my cell phone occasionally so i would have to uninstall and reinstall."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472740)

MH

Marcy H.

Operations Manager

> "Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037517)

Adam F.

IT Infrastructure Analyst

> "RingCentral is feature rich but at times this can be detrimental as it can be difficult to find the option/setting your looking for."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4585716)

Heather B.

Senior Executive Assistant

> "It worked very well for what we needed: video conferencing, webinars, etc."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4835127)

SV

Sally V.

Sales

> "We cannot place calls, we can only receive them because their cost for international calls is too expensive."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4299477)

[View Reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

## User interface

4.49 (173)

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

4.24 (1,200)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

CallRail

Top features

39/48

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scoring
-   Call Scripting
-   Call Tracking Metrics
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Campaign Analytics
-   Campaign Management
-   Computer Telephony Integration
-   Contact Management
-   Conversion Tracking
-   CRM
-   Customizable Reports
-   Data Import/Export
-   Generative AI
-   IVR
-   Keyword Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Monitoring
-   Multi-Campaign
-   Performance Management
-   Predictive Dialer
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   ROI Tracking
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/141829/CallRail/#features)

RingEX

23/48

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scoring
-   Call Scripting
-   Call Tracking Metrics
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Campaign Analytics
-   Campaign Management
-   Computer Telephony Integration
-   Contact Management
-   Conversion Tracking
-   CRM
-   Customizable Reports
-   Data Import/Export
-   Generative AI
-   IVR
-   Keyword Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Monitoring
-   Multi-Campaign
-   Performance Management
-   Predictive Dialer
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting & Statistics
-   ROI Tracking
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/242188/RingCentral-MVP/#features)

### Recognition

No recognitions have been awarded to CallRail

No recognitions have been awarded to RingEX

### Deployment & support

CallRail

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

RingEX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CallRail

-   By CallRail
-   Located in United States
-   Founded in 2011

RingEX

-   By RingCentral
-   Located in United States
-   Founded in 1999

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Contact vendor for pricing

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Contact vendor for pricing

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