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better software since 1999
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We serve the medical industry from small private practices and clinics to hospitals. We also work with a variety of small businesses from contractors to hair salons.
Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators-- Weave is the organizational tool all office managers need.
I can customize it to my needs and wants, which is great. I also like that it is affordable, unlike some other companies I looked into.
My only dislike is the layout of the website that they use.
So far we have been greatly impressed, and are very happy with our purchase of and use of Reminder Call. I would highly recommend.
I can't say there is anything I have had trouble with.
I have appreciated the ease and reliability of this product, including its simplicity.
Clients may send responses even though it says not too, so I suppose that could be considered a negative. But, you can see the response and contact them outside of this software.
This service has been great - it is easy to use, received well by patients and understandable. The support team has been very helpful in troubleshooting when required.
It really is simple to use and set up, but the only issue would be that it is limited in what it can do and how you can use it. But isn’t that the essences of what the soft ware is.
Clients love it, my front desk loves the ease of it, texting appointment confirmations became super easy. Love when we miss a call it texts our clients that we will get right back to them.
I really don't like software that has to be integrated into our software as I am always concerned about information breaches.
It is amazing at how helpful it is to simple be able to text your patients. I love how simple and easy it is for me to do this.
If it can block spam calls, as it kind of interrupt our busy time / schedule to answer these annoying calls.
I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates.
The only thing that may be an issue is if we lose internet connection for some reason - our phones do not work. Which can be added stress and disruption in our day.
Love having appointment schedule on our phones and ability to text patients from anywhere - anytime. Love the connectivity factor.
The initial setup and onboarding was HORRIBLE. The first guy who came was a local yahoo who knew nothing about the actual product and didn't even install all our phones.
Speaker 1: My name is Jennifer. I work for Dr. Randall. I am his insurance coordinator, and I rate Weave at a four. We were using a combination of Dental Intel and Modento, which they have married together anyways. Modento was our main source of communication, like Weave, we could text and do the patient forms and confirmations. Yeah, that's about it. We chose Weave, first of all, when I did the demo, I did it on a day off, and I was so excited when it was all, well, I was excited through the whole thing, but really excited when it was over that I called my lead. I almost went down to work just to tell her everything about it. It excited me for a few reasons. One was I'm the only insurance coordinator in the office, and you have the ability in Weave to put in the basic of information on a patient and it can verify whether they are eligible or not. And so when I'm not there, that made it simple for the front office to verify insurance, which is wonderful. Plus it was everything all in one. Those are the two highlights for me. I don't like having a ton of platforms that you have to log into every single day, so it was nice to have one where we could communicate, we could do forms, we could do payments, we had our phones. Oh, the phones was another thing too. I really loved the pop-ups when a call is coming in from a patient. Those are my three favorite things. Started with Weave was super easy. The onboarding was simple. Even getting the phones was easy. The only mishap we had was we miscounted how many phones we needed, but that was our fault, not Weave's. It was really easy and it didn't take long at all, and they're constantly progressing, so yeah, it's one of my favorite things. I would have to say, make sure you do the demo first and ask lots of questions after the demo, write questions down for when you speak with them again, because you will speak with them again before you onboard. Make sure that whatever operating system you're using is totally compatible. That's the only reason I gave them a four instead of a five was there's a couple of things with Eaglesoft that I wish were a little different or better, but like I said, they're constantly improving and advancing, so I'm not worried about it being an issue in the future. Yeah, that's my advice.
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