# Compare Weave vs Swell 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Weave and Swell based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/141842-172802/Weave-vs-Swell --- # Weave vs Swell Features and Cost Comparison Last updated June 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WeaveSwell2/4 selected [Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) [Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (358)](https://www.capterra.com/p/172802/Swell/reviews/) [## Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.5 Customer Service 3.9 Reviews Sentiment IW Based on [672 reviews](#user-reviews) Positive 570 Neutral 47 Negative 55 [## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (358)](https://www.capterra.com/p/172802/Swell/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment CP TC Based on [358 reviews](#user-reviews) Positive 327 Neutral 18 Negative 13 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,110 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Not enough reviews Feature ratings Review Request 4.6 Negative Feedback Management 3.8 Review Monitoring 4.3 Response Management 5.0 Review Notification \-- 83%Fit High performer Feature ratings Review Request 4.6 Negative Feedback Management 4.4 Review Monitoring 4.7 Response Management 4.4 Review Notification 4.5 User satisfaction User satisfaction 4.3 User reviews[672](https://www.capterra.com/p/141842/Weave/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.1 Customer support 3.9 User satisfaction 4.6 User reviews[358](https://www.capterra.com/p/172802/Swell/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators, Weave is the organizational tool all office managers need. Best for Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations. ## User reviews Pros & cons IW Isla W. Product Manager > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124872) SC Sarah C. APRN > "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521) GM Gabrielle M. Scheduling - Marketing Coordinator > "The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716) AA Alex A. Peer support specialist and drug counselor > "Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124931) GM Gabrielle M. Scheduling - Marketing Coordinator > "Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716) REB Ryan E B. Co.Founder > "I have video proof of softphone failing while Slack works." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847) AJ Amanda J. Dental Assistant > "Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744) HB Henry B. Practice manager co-owner > "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6791062) SK Sanaa K. Chief Clinic Manager > "The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912) SC Sarah C. APRN > "The fax and office number did not port over as expected." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521) NL Natalie L. Office Manager > "We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580738) SC Sarah C. APRN > "Continual, ongoing problems without an estimated date to correct the issues." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521) NK Navpreet K. dental > "The program encouraged teamwork, open communication, and learning from different perspectives." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698) AW Amanda W. Managing Optometrist > "It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612) SC Sarah C. APRN > "I could have upgraded my free Google number for the same service." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521) SP Samantha P. Marketing Director > "The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705) BM Brazola M. Medical Assistant > "I love how the whole team can stay connected and assure messages are delivered." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7079618) SK Sanaa K. Chief Clinic Manager > "Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912) AW Amanda W. Managing Optometrist > "I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612) REB Ryan E B. Co.Founder > "Support blames my internet with zero proof, but Slack and" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847) JS Jessica S. Admin > "What we like about weave it was user-friendly, allows staff to send reminders and mass texts to patients is pretty amazing." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224) EO Erin O. Professional Relations Coordinator > "There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580809) DY Danielle Y. Office Manager > "It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580708) REB Ryan E B. Co.Founder > "Softphone fails every single day — sometimes" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847) SK Sanaa K. Chief Clinic Manager > "A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912) CS Cristie S. office manager > "Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024)." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669) Lauren H. Practice Manager > "It is a great platform for scheduling and for keeping the lines of communication open" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6871003) CS Cristie S. office manager > "Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669) AJ Amanda J. Dental Assistant > "In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744) TT Terra T. Director of Operations > "Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the..." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) RN Raven N. Practice Manager > "A lot of customers like the easy responses to confirming appointments via text and the payment options." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441812) BH Blake H. Orthodontist > "That it can't push notifications to my phone if I don't have the app open." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441963) NK Navpreet K. dental > "Overall, WEAVE was a rewarding experience that helped me grow, learn, and feel more connected with others." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698) TR Thomas R. owner > "The bulk text messaging was disappointing because of the small size of the message allowed" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581010) SE Sandra E. Office Manager > "I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864) KU Kayla U. Optical supervisor > "Sometimes the calls won’t show up as recorder even when logged in" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441568) VM Virginia M. Office Manager > "We love the appointment request feature and how it prompts patients for reviews." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6607952) AH Amanda H. Office Manager > "Not able to assign voicemails from the app" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441449) JC Jennifer C. Office Manager > "Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900) REB Ryan E B. Co.Founder > "Daily softphone failures." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847) JG Jessica G. Office Manager > "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076) SC Sean C. Optician > "Occasionally it has a hard time synching after a task is completed." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580877) DS Darlene S. Front Office > "It makes it easy for sending info such as appts, directions, reminders etc..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443935) SP Samantha P. Marketing Director > "Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705) JS Jessica S. Admin > "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224) CA Cherie A. Office Manager > "Sometimes has difficulty connecting to our credit card machine." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247) RN Raven N. Practice Manager > "This has brought a better approach to managing high call volume with limited staff." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441812) TT Terra T. Director of Operations > "Features" that are half built and not meant to be used yet, despite them being launched in the software." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) AJ Amanda J. Dental Assistant > "The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744) EL Eryn L. Tech Assistant > "When it glitches or we are unable to connect" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6442226) JG Jessica G. Office Manager > "It takes a few minutes to train a new employee on the Weave system and they can start using it right away." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076) SE Sandra E. Office Manager > "What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864) LT Laura T. DENTAL OFFICE MANAGER > "I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443360) JK Jennifer K. Insurance Coordinator > "The payments post weird and under anyone's employee number, it's random." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6584676) VL Victoria L. Optician > "Communication with our patients has improved and payment processing is seamless" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580659) MM Mere M. Vet Tech, Practice Manager and Receptionsit > "The app version is not as good as the desktop or web version." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6792286) CH Christina H. Owner Doctor > "It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192) LL Leah L. Study Coordinator > "I have had issues with sending PDFs to patients." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580811) JS Jessica S. Admin > "It's high price, limited management features, but overall it's worth it and it works with different dental software." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224) BW Brittany W. Tech > "The caller Id will sometimes not show up" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441470) DA Dave A. Crematory Operator > "This is a great tool that allows team members to communicate with clients immediately and allows team members to look back on past..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6187814) CA Cherie A. Office Manager > "It freezes up multiple times a day and closes itself out. " [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247) DG Desiree G. Patient Care Coordinator > "The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441566) TT Terra T. Director of Operations > "Many functionalities that are promised are actually not available at all." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) PW Phoenix W. Dental Assistant > "I can stay in the room with my patient the entire time and let the Doctor know its a great time for him to come in, so to preset anything to..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186613) SB Stevie B. Office Manager > "We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6169780) OW Orrin W. Optical Manager > "The texting features are very handy to communicate with patients." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6657715) TB Taylor B. Optical Manager > "I don't like when something goes wrong & we have to call customer service." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443370) JC Josh C. Manager > "We've saved countless employee hours communicating with patients since we signed up for Weave." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581163) CM Crystal M. Receptionist > "Pulling up names is sometimes hard and the faxes are hard to tell apart when they come in since it only goes by date and time" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313934) CH Christina H. Owner Doctor > "Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192) SG STEVEN G. Physical therapist > "The caller abandoned option always confuses us." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276) AJ Amanda J. Dental Assistant > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744) CS Cristie S. office manager > "Software glitches are growing." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669) TT Terra T. Director of Operations > "The cost is much lower than competitors, which initially seemed like a great deal, but now it's clear that you get what you pay for." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) LS LESLIA S. MA > "Often things would get missed, with many phones messages go to the main number rather than extensions or the specific person who sent it" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186233) SG STEVEN G. Physical therapist > "We are incredibly grateful for Weave’s support during a critical time, and we highly recommend it to anyone looking for a reliable,..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276) CH Christina H. Owner Doctor > "Crystal PM is also not integrated with important features like save the date reminders." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192) VR Verified Reviewer Dental Office manager > "Good company, easy to use, dashboard was user friendly." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7065844) TT Terra T. Director of Operations > "The product functionality is also terrible." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) [View Reviews](https://www.capterra.com/p/141842/Weave/reviews/) CP Cher P. Practice Director > "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) SS Shannon S. CEO > "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) TC Tracy C. Owner > "Our texting campaigns for broader messaging to our clientele was effortless and fruitful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) HM Holly M. Operations Manager > "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the sweep..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) TC Tracy C. Owner > "Swell is highly recommended by us for our communications with clientele which has allowed our business to grow..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) AJ Amy J. Manager > "Creating a chat to a new member wasn't the easiest to figure out." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337) CP Cher P. Practice Director > "Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) SS Shannon S. CEO > "Not only did their CEO never return a call, that company hasn't been much heard of since." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) KA Kyle A. Practice Manager > "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695) SB Scott B. Marketing Director > "After four months of hearing that the Swell development team is working on it, I finally resorted to posting a..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) JS James S. Founder > "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242) HDD H David D. Installed Sales Manager > "Could never speak to somebody, had to be chat or email. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) TC Tracy C. Owner > "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) AF Alan F. Owner > "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261) BS Brian S. owner > "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) MJO Mary Jo O. owner > "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427) HM Holly M. Operations Manager > "I love that I can acess all our offices reviews in one place without going into all three google business accounts." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) KS Karen S. GM > "The automation system never worked right" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) SB Scott B. Marketing Director > "The product works great at solicitating reviews and responding to the results." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) AV Amy V. Interior Designer > "Not a fan of the archives, it is tricky to find an older conversation" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) JN Jacob N. Marketing Coordinator > "I liked the ability to message clients through email and text." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760) MA Michael A. dentist > "customer service was horrible when I was using it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631) AP Amber P. Marketing Director > "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) BL Brandi L. Director of care navigation > "We still get pretty frustrated with the notification system and messages just not showing up." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190) JF Jonathan F. Owner > "He’s easy to reach snd to communicate with." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) CC Crisel C. CEO > "I feel they didn’t deliver what they had sold" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512) AT Archita T. marketing professional > "doctors are so friendly and helpful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320) MG Michelle G. Dir of Info Services > "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552) JF Jonathan F. Owner > "The team behind Swell is incredible." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) HDD H David D. Installed Sales Manager > "Customer service was awful. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) VB Vicky B. Office Manager > "easy to use" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304) SE Susan E. Marketing > "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907) BS Brian S. owner > "Very easy to set up and get on board with them." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) EB Evan B. Owner > "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) JR Jen R. Director of Operations > "I love that we can customize which providers patients are sent the text message to write a review." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) SB Scott B. President > "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my operation. ..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755) KS Karen S. GM > "We found swell customer service to be available and helpful" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) BV Blake V. Customer success manager > "Many of my coworkers aren't announced when they are assigned to a conversation." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102) HDD H David D. Installed Sales Manager > "We have left Swell and we are happy to pay more with one of your competitors." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) NH Nallele H. Front desk > "Sometimes swell loses connection with the server" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275) MS Megan S. Pet Services Manager > "I like being able to text our clients and have a history log of conversations." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566) EC Erin C. Insurance Coordinator > "I had a slightly difficult time finding where in the software to find patients so we could remove them from contact,..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504) JR Jen R. Director of Operations > "I also love that you can choose to send certain messaging contingent on the service that took place." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) CJG Christine Joy G. HR Officer > "It's hard to find the reviews addressed to me. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430) Gurvinder K. Best ever app for texting, sms for buisness" > "This platform allows massages to clients to ask for Google product reviews for my business which is important for my..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417) EB Evan B. Owner > "I wanted out of my expensive contract and was told no." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) AG Alisha G. Office Manager > "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474) EB Evan B. Owner > "Review alert is slow." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) SG Savannah G. Marketing Manager > "The website chat feature has been a huge help because potential customers do not have to stay on the website for us..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548) JF Jo F. Loan Officer > "Sometimes the page runs slower, still needs to remove older version of site" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464) KR Krista R. CISR > "Our clients are at easy in using the texting platform, which makes interaction with them much more enjoyable." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829233) KM Kalina M. Owner > "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835) LS Leon S. President > "We really like the group chat feature whereby the customer can choose the department that he wants to communicate to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895) JS Jessica S. Office Manager > "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) AP Amber P. Marketing Director > "This is especially helpful when multiple internal team members are answering inquiries." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) MN Michael N. Owner > "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728) SR Sara R. Marketing Director > "I love the ease of use in adding contacts, communicating with them, and easily managing responses." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829176) RS Rebecca S. Owner/Operator > "So being trapped in to a contract where the claims of service are not being met." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) AV Amy V. Interior Designer > "It has been great and more budget friendly" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) MS Michael S. owner > "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) CM Cassie M. Practice Administrator > "It is very reasonably priced as well." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005) FO Frazier O. Head of Marketing > "They're a smaller company which caused some issues between one of our APIs. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801) HG Heather G. Administrator > "Swell is very helpful for getting reviews" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222) TM Tara M. Assistant Administrative Manager > "Software tends to glitch a lot or gives an error message." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3137202) KS Karen S. GM > "Nice people, not our favorite but we liked their staff" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) MT Marina T. Band and Orchestra Manager > "Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136495) JM Jodi M. VP > "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to leave..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589) SB Staci B. Manager > "I find the interface to be slightly harder to navigate in comparison to Podium" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909) WS Will S. owner/manager > "What we found is customers are using it to find products and inquire about other services our business offers, much..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454) DJ Dan J. Owner > "Of course I forgot and didn't realize I was being charged the monthy fee until I looked at my credit card bill. " [See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509) RC Richard C. Manager > "We are able to increase positive reviews and stay in contact with customers in a format that they enjoy and seem to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145100) RS Rebecca S. Owner/Operator > "Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) MJ Melody J. sales > "It is a convenient tool that connects me with my customers. Though there are glitches with some of the features,..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151545) SI Steven I. Marketing & Media Director > "Don't advertise use of an API when the API is worthless." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259) JS Jessica S. Office Manager > "We love the ability to text our patients and chat with them when they are not able to take a phone call." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) EB Evan B. Owner > "I do not find the support to be great." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) VW Veronica W. Marketing Manager > "Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136525) MR Martha R. Office manager > "Sometimes the text don’t get send right." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520) HM Hannah M. Digital Products Coordinator > "Clients love to see their reviews increase after signing up for Swell!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3845356) MS Michael S. owner > "The ap is sometimes a little cumbersome to navigate." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) [View Reviews](https://www.capterra.com/p/172802/Swell/reviews/) ## User interface [Weave](https://www.capterra.com/p/141842/Weave/) 4.33 (672) [Swell](https://www.capterra.com/p/172802/Swell/) 4.59 (358) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Weave 34/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/141842/Weave/#features) Swell Top features 41/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/172802/Swell/#features) ### Recognition Weave is recognized as a top-rated tool in 2 Capterra Shortlist reports Swell is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Weave Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Swell Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Weave - By Weave - Located in United States - Founded in 2011 Swell - By Swell CX - Located in United States - Founded in 2016 ## Popular Comparisons [Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/) vs [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[4.67 (3,640)](https://www.capterra.com/p/153752/Vagaro/reviews/) Contact vendor for pricing Price $23.99/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/141842-153752/Weave-vs-Vagaro) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.5 Features 4.4 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-172802/Trustpilot-vs-Swell) [Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 4.3 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-195467/Weave-vs-Care-Patron) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Contact vendor for pricing Price $49/month 4.5 Features 4.9 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview) [Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/) vs [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[4.77 (5,747)](https://www.capterra.com/p/191978/Acuity-Scheduling/reviews/) Contact vendor for pricing Price $20/month 4.3 Features 4.7 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/141842-191978/Weave-vs-Acuity-Scheduling) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell) [Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/) vs [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/)[4.84 (655)](https://www.capterra.com/p/178722/ClinicSense/reviews/) Contact vendor for pricing Price $39/month 4.3 Features 4.6 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/141842-178722/Weave-vs-ClinicSense) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/) Contact vendor for pricing Price $199/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell) [Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/) vs [Goldie](https://www.capterra.com/p/268055/Goldie/)[4.75 (1,163)](https://www.capterra.com/p/268055/Goldie/reviews/) Contact vendor for pricing Price $19.99/month 4.3 Features 4.6 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/141842-268055/Weave-vs-Goldie) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.2 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164285-172802/Podium-vs-Swell) [Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/) vs [GoReminders](https://www.capterra.com/p/154785/GoReminders/)[4.83 (275)](https://www.capterra.com/p/154785/GoReminders/reviews/) Contact vendor for pricing Price $8/month 4.3 Features 4.7 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/141842-154785/Weave-vs-GoReminders) [Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (358)](https://www.capterra.com/p/172802/Swell/reviews/) vs [ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)[4.66 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/140801-172802/ReviewTrackers-vs-Swell)