Weave vs rater8: Which is a better fit?

Speaker 1: My name is Jennifer. I work for Dr. Randall. I am his insurance coordinator, and I rate Weave at a four. We were using a combination of Dental Intel and Modento, which they have married together anyways. Modento was our main source of communication, like Weave, we could text and do the patient forms and confirmations. Yeah, that's about it. We chose Weave, first of all, when I did the demo, I did it on a day off, and I was so excited when it was all, well, I was excited through the whole thing, but really excited when it was over that I called my lead. I almost went down to work just to tell her everything about it. It excited me for a few reasons. One was I'm the only insurance coordinator in the office, and you have the ability in Weave to put in the basic of information on a patient and it can verify whether they are eligible or not. And so when I'm not there, that made it simple for the front office to verify insurance, which is wonderful. Plus it was everything all in one. Those are the two highlights for me. I don't like having a ton of platforms that you have to log into every single day, so it was nice to have one where we could communicate, we could do forms, we could do payments, we had our phones. Oh, the phones was another thing too. I really loved the pop-ups when a call is coming in from a patient. Those are my three favorite things. Started with Weave was super easy. The onboarding was simple. Even getting the phones was easy. The only mishap we had was we miscounted how many phones we needed, but that was our fault, not Weave's. It was really easy and it didn't take long at all, and they're constantly progressing, so yeah, it's one of my favorite things. I would have to say, make sure you do the demo first and ask lots of questions after the demo, write questions down for when you speak with them again, because you will speak with them again before you onboard. Make sure that whatever operating system you're using is totally compatible. That's the only reason I gave them a four instead of a five was there's a couple of things with Eaglesoft that I wish were a little different or better, but like I said, they're constantly improving and advancing, so I'm not worried about it being an issue in the future. Yeah, that's my advice.

Cody M.: Hi, my name's Cody. I'm the practice administrator for a private orthopedic group in Eastern Massachusetts. We have about 100 employees. And I give rater8 five stars. Prior to using rater8, we did not have a well-defined patient engagement or reputation management solution, so we were looking for a partner that could teach us about the product in addition to provide good results. I chose rater8 because it was obvious they were a company that was focused on a very specific goal in patient engagement and reputation management. And I was really impressed with their knowledge and ability to garner results in that area rather than to try to do many, many things. The onboarding process was very quick, very seamless. The customer success manager, who I still work with, was phenomenal help. They had worked with practices like mine, worked with electronic medical records like mine, so it was a really quick, seamless process. I recommend that when people consider rater8, and you're looking at other options, to remember that focus is very important. There's a lot of companies that try to do many things, and they end up not doing very many of them well. Rater8 has done a really good job of staying focused on patient engagement, reputation management, which I believe is why they do it so well.