# Compare Weave vs WhatsApp 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Weave and WhatsApp based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/141842-180345/Weave-vs-WhatsApp

---

# Weave vs WhatsApp Features and Cost Comparison

Last updated April 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

WeaveWhatsApp2/4 selected

[Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,361)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

[## Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.5

Customer Service

3.9

Reviews Sentiment

IW

GM

Based on [669 reviews](#user-reviews)

Positive

568

Neutral

47

Negative

54

[## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,361)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.8

Customer Service

4.3

Reviews Sentiment

Based on [16,361 reviews](#user-reviews)

Positive

15,674

Neutral

573

Negative

114

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 8,245 reviews from team communication software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Not enough reviews

Feature ratings

Email Management

5.0

File Management

NA

Project Management

5.0

Real-Time Chat

4.7

Workflow Management

4.2

\--%Fit

Missing features

Feature ratings

Email Management

NA

File Management

NA

Project Management

4.3

Real-Time Chat

4.8

Workflow Management

NA

User satisfaction

User satisfaction

4.3

User reviews[669](https://www.capterra.com/p/141842/Weave/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.1

Customer support

3.9

User satisfaction

4.7

User reviews[16,361](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.7

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators, Weave is the organizational tool all office managers need.

Best for

WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale.

## User reviews

Pros & cons

IW

Isla W.

Product Manager

> "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124872)

SC

Sarah C.

APRN

> "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

GM

Gabrielle M.

Scheduling - Marketing Coordinator

> "The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day tasks...."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716)

AA

Alex A.

Peer support specialist and drug counselor

> "Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124931)

GM

Gabrielle M.

Scheduling - Marketing Coordinator

> "Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716)

HB

Henry B.

Practice manager co-owner

> "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6791062)

AJ

Amanda J.

Dental Assistant

> "Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

SC

Sarah C.

APRN

> "The fax and office number did not port over as expected."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

SK

Sanaa K.

Chief Clinic Manager

> "The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

SC

Sarah C.

APRN

> "Continual, ongoing problems without an estimated date to correct the issues."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

NL

Natalie L.

Office Manager

> "We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we are..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580738)

AW

Amanda W.

Managing Optometrist

> "It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612)

NK

Navpreet K.

dental

> "The program encouraged teamwork, open communication, and learning from different perspectives."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698)

SP

Samantha P.

Marketing Director

> "The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

SC

Sarah C.

APRN

> "I could have upgraded my free Google number for the same service."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

SK

Sanaa K.

Chief Clinic Manager

> "Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

BM

Brazola M.

Medical Assistant

> "I love how the whole team can stay connected and assure messages are delivered."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7079618)

EO

Erin O.

Professional Relations Coordinator

> "There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580809)

AW

Amanda W.

Managing Optometrist

> "I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612)

CS

Cristie S.

office manager

> "Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024)."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669)

JS

Jessica S.

Admin

> "What we like about weave it was user-friendly, allows staff to send reminders and mass texts to patients is pretty amazing."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

CS

Cristie S.

office manager

> "Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669)

BK

Brant K.

Owner

> "The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6339624)

TT

Terra T.

Director of Operations

> "Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the..."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

DY

Danielle Y.

Office Manager

> "It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580708)

BH

Blake H.

Orthodontist

> "That it can't push notifications to my phone if I don't have the app open."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441963)

SK

Sanaa K.

Chief Clinic Manager

> "A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

TR

Thomas R.

owner

> "The bulk text messaging was disappointing because of the small size of the message allowed"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581010)

Lauren H.

Practice Manager

> "It is a great platform for scheduling and for keeping the lines of communication open"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6871003)

MS

Mohamed S.

Assistant Manager

> "Cost can be a little lower, and the fax functions are not very good on mobile devices"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6334741)

AJ

Amanda J.

Dental Assistant

> "In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for functionality,..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

KU

Kayla U.

Optical supervisor

> "Sometimes the calls won’t show up as recorder even when logged in"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441568)

RN

Raven N.

Practice Manager

> "A lot of customers like the easy responses to confirming appointments via text and the payment options."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441812)

AH

Amanda H.

Office Manager

> "Not able to assign voicemails from the app"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441449)

NK

Navpreet K.

dental

> "Overall, WEAVE was a rewarding experience that helped me grow, learn, and feel more connected with others."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698)

SC

Sean C.

Optician

> "Occasionally it has a hard time synching after a task is completed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580877)

SE

Sandra E.

Office Manager

> "I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864)

SP

Samantha P.

Marketing Director

> "Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

VM

Virginia M.

Office Manager

> "We love the appointment request feature and how it prompts patients for reviews."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6607952)

CA

Cherie A.

Office Manager

> "Sometimes has difficulty connecting to our credit card machine."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247)

JC

Jennifer C.

Office Manager

> "Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our dental..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900)

TT

Terra T.

Director of Operations

> "Features" that are half built and not meant to be used yet, despite them being launched in the software."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

JG

Jessica G.

Office Manager

> "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076)

EL

Eryn L.

Tech Assistant

> "When it glitches or we are unable to connect"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6442226)

DS

Darlene S.

Front Office

> "It makes it easy for sending info such as appts, directions, reminders etc..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443935)

SE

Sandra E.

Office Manager

> "What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864)

JS

Jessica S.

Admin

> "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

JK

Jennifer K.

Insurance Coordinator

> "The payments post weird and under anyone's employee number, it's random."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6584676)

RN

Raven N.

Practice Manager

> "This has brought a better approach to managing high call volume with limited staff."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441812)

BK

Brant K.

Owner

> "Not thrilled with sales team that told us we had the appointment reminders capacity. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6339624)

AJ

Amanda J.

Dental Assistant

> "The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

MM

Mere M.

Vet Tech, Practice Manager and Receptionsit

> "The app version is not as good as the desktop or web version."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6792286)

JG

Jessica G.

Office Manager

> "It takes a few minutes to train a new employee on the Weave system and they can start using it right away."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076)

LL

Leah L.

Study Coordinator

> "I have had issues with sending PDFs to patients."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580811)

LT

Laura T.

DENTAL OFFICE MANAGER

> "I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443360)

BW

Brittany W.

Tech

> "The caller Id will sometimes not show up"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441470)

VL

Victoria L.

Optician

> "Communication with our patients has improved and payment processing is seamless"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580659)

CA

Cherie A.

Office Manager

> "It freezes up multiple times a day and closes itself out. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247)

CH

Christina H.

Owner Doctor

> "It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc before..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

TT

Terra T.

Director of Operations

> "Many functionalities that are promised are actually not available at all."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

JS

Jessica S.

Admin

> "It's high price, limited management features, but overall it's worth it and it works with different dental software."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

SB

Stevie B.

Office Manager

> "We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked with..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6169780)

DA

Dave A.

Crematory Operator

> "This is a great tool that allows team members to communicate with clients immediately and allows team members to look back on past conversations."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6187814)

TB

Taylor B.

Optical Manager

> "I don't like when something goes wrong & we have to call customer service."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443370)

DG

Desiree G.

Patient Care Coordinator

> "The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441566)

CM

Crystal M.

Receptionist

> "Pulling up names is sometimes hard and the faxes are hard to tell apart when they come in since it only goes by date and time"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313934)

PW

Phoenix W.

Dental Assistant

> "I can stay in the room with my patient the entire time and let the Doctor know its a great time for him to come in, so to preset anything to..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186613)

SG

STEVEN G.

Physical therapist

> "The caller abandoned option always confuses us."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276)

OW

Orrin W.

Optical Manager

> "The texting features are very handy to communicate with patients."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6657715)

CS

Cristie S.

office manager

> "Software glitches are growing."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669)

JC

Josh C.

Manager

> "We've saved countless employee hours communicating with patients since we signed up for Weave."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581163)

LS

LESLIA S.

MA

> "Often things would get missed, with many phones messages go to the main number rather than extensions or the specific person who sent it"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186233)

CH

Christina H.

Owner Doctor

> "Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

CH

Christina H.

Owner Doctor

> "Crystal PM is also not integrated with important features like save the date reminders."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

AJ

Amanda J.

Dental Assistant

> "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

NL

Nicole L.

Owner

> "Weave is missing basic customization features like a fax cover sheet and logo or customization being available to on automated appointment..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___3579296)

TT

Terra T.

Director of Operations

> "The cost is much lower than competitors, which initially seemed like a great deal, but now it's clear that you get what you pay for."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

TT

Terra T.

Director of Operations

> "The product functionality is also terrible."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

SG

STEVEN G.

Physical therapist

> "We are incredibly grateful for Weave’s support during a critical time, and we highly recommend it to anyone looking for a reliable, high-quality..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276)

JH

Janira H.

front desk

> "That sometimes when we program auto messages there are certain times when they dont go out and we have to call the company."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313789)

[View Reviews](https://www.capterra.com/p/141842/Weave/reviews/)

Maragaret L.

Owner

> "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974)

VR

Verified Reviewer

IT Service Desk Analyst

> "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164)

Michael Z.

Owner

> "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312)

VR

Verified Reviewer

Team Lead

> "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246)

CT

Cameron T.

IT Service Desk Analyst

> "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479)

Zeeshan N.

Site Executive Officer

> "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925)

Eromal R.

Network Senior Operations Specialist Americas

> "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162)

VR

Verified Reviewer

Software Engineer

> "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429)

VR

Verified Reviewer

Team Lead

> "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246)

AG

Amita G.

Learning and Development Coordinator

> "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026)

VR

Verified Reviewer

Software Engineer

> "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429)

SB

Scott B.

Electrician

> "I’m frustrated that statuses can’t exceed 30 seconds, this is forcing me to cut long videos and post multiples clips which is unnecessary more step."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7147576)

JEP

Jennifer Elizabeth P.

Backend Developer

> "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321)

Seppe H.

Head of IT

> "Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133)

Eromal R.

Network Senior Operations Specialist Americas

> "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162)

SM

Shriya M.

Assistant Trainee

> "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822)

Seppe H.

Head of IT

> "I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133)

VR

Verified Reviewer

Computer Engineer

> "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622)

IA

Islam A.

free lancer

> "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307)

MGB

Mary Grace B.

Dance Instructor

> "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747)

Bishal S.

relationship manager

> "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862)

Maisie C.

owner

> "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363)

Kian K.

Sales Manager

> "We have also been able to use the Whatsapp Business API to have the whatsapp available for each relevant person in the company via our CRM aswell."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041)

Kian K.

Sales Manager

> "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041)

JA

Jess A.

Creative designer.

> "I like the video calls and the group chats too which allow to send messages to multiple people at the same time"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716)

Ragupathy S.

Freelancer

> "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077)

Kassidy K.

Chiropractor

> "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990)

TQ

Tom Q.

PSM

> "I work in a telecoms environment, and the number of customers I have coming in complaining of a button they can’t remove is more than I could imagine."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7071389)

TP

Tomica P.

Supervisor

> "It allows me to create as many group chats as possible and keep all the information within them."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782)

TW

Therrin W.

Tutor

> "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377)

Bliss B.

Administrative assistant Creative

> "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498)

CR

Cort R.

Data Analyst

> "Some limited functionality with group messaging and integration with data products limits it at times."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978)

RA

Rama A.

Freelance Graphic Designer

> "Messages are fast, voice and video calls run smoothly, and group chats help me centralize discussions with different teams."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057845)

MW

Mauricio W.

Senior Sales Executive at WhiteWater, Inc.

> "Information gets buried in long threads, and I often have to move the important parts into other tools to track them properly."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7069207)

AM

Andy M.

NA

> "It keeps me in touch within the UK with my family who live 300 miles away be it video, text or phone calls that cost nothing to make."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148110)

VR

Verified Reviewer

Software Engineer

> "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429)

VR

Verified Reviewer

Team leader

> "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131)

VR

Verified Reviewer

Team leader

> "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131)

SM

Shriya M.

Assistant Trainee

> "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822)

Abraham T.

Graphic designer

> "It sometimes loses data like messages, pictures etc if not properly backup before logging in to another device"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072602)

VR

Verified Reviewer

Digital coordinator

> "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964)

Portia A.

Nurse

> "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665)

ANJ

Aja Nurse J.

Student Leader

> "Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822)

KW

Kayla W.

hr

> "sometimes there are connection issues when audio and video calling people the signal is not as strong"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825)

OB

Oluwatobi B.

Graduate Teaching Assistant

> "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771)

Michael Z.

Owner

> "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312)

Lauren F.

Legal Secretary

> "I love the fairly new status feature where you can post images for all your contacts to see."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668)

TF

Tiffany F.

Customer service

> "Sometimes takes time to receive messages and sometimes the service barely works if you live out of city limits."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7057554)

TS

Tj S.

Physical therapy

> "Can create groups, good video and audio calling connections, encrypted messages."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7066122)

AA

Adamu A.

CEO

> "When I want to click to view my contacts display picture, I am redirected to their status page which is a bit frustrating."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6822130)

JMH

Ja'Michael H.

Realtor

> "The ability to send photos, documents, and voice notes keeps conversations efficient."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7059874)

Omer D.

Translation

> "When you change your mobile phone you cant reach your previous messages, and it's really awful (yesterday my younger brother has experienced it)."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054684)

EJ

Ethan J.

Auditor

> "The app allows for video calls and mobile calls using internet instead of data."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105)

AM

Ahmed M.

Freelancer

> "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365)

RH

Ramona H.

Owner

> "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094)

WR

Will R.

SR. HR Operations Specialist

> "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420)

VR

Verified Reviewer

Team leader

> "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131)

KF

Kelvin F.

Owner

> "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975)

MK

Maik K.

Content Creator

> "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260)

Cynthia R.

Therapist

> "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950)

Andrew B.

Managing Director

> "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. "

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059)

BT

Brianna T.

Lead Editor

> "Unfortunately you have to go into the settings and individually mute large group chats."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241)

Absana P.

Tier III Technician

> "It also allows for a large number of people to be in a group chat compared to other similar platforms."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7072013)

PP

Pronay P.

Consultant

> "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389)

JPN

Jean-Pierre N.

Instructional Designer

> "A very essential platform that helps those who cannot afford to make long-distance calls via landline phones."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7074274)

SK

Sam K.

Projects manager

> "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498)

SRF

Sara Ruth F.

Manager

> "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457)

RM

Rachael M.

Healthcare Entrepreneur

> "Sometimes notifications stop working and you need to uninstall and reinstall the app."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097)

Dionne Joy M.

Service Hub Representative

> "Messaging, voice calls, and video calls are all high quality, and I love WhatsApp and use it every day."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7068143)

RJ

Rashaad J.

Junior A and R Associate

> "Information can quickly be lost in conversations if ephemeral messages are enabled."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261)

LB

Lucky B.

Disign

> "What I like the most in WhatsApp is that we can contact people whether or not they are far away, I live distant from my family because of my examinations so this application..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6318567)

SRF

Sara Ruth F.

Manager

> "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457)

KKF

Keise Kethlen F.

Home office

> "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370)

BA

BISHNU A.

Project Engineer

> "The quality of the images or even videos seem a bit off compared to say like Viber."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398)

Stephanie W.

Owner

> "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513)

Parker W.

Teacher

> "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909)

SR

Sam R.

Residency Program Administrator

> "I especially love the voice message feature, where you can convey a good amount of information without typing a novel."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366)

AK

Andonis K.

Operations Co-ordinator

> "The lack of an official iPad/tablet app is a let down as it would fill a gap for syncing across all my devices"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6823366)

Eromal R.

Network Senior Operations Specialist Americas

> "The chat interface is clean and allows for easy organization with pinned chats and group management."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162)

MK

Maik K.

Content Creator

> "There is no way to post status videos longer than30 seconds."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260)

[View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/)

## User interface

[Weave](https://www.capterra.com/p/141842/Weave/)

4.34 (669)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

4.69 (16,361)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity/News Feed

120

Important

Weave

Top features

23/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity/News Feed
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audio Calls
-   Calendar Management
-   Calendar Sync
-   Collaboration Tools
-   Commenting/Notes
-   Contact Management
-   Content Management
-   Customizable Branding
-   Data Import/Export
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Email Management
-   File Management
-   File Sharing
-   Generative AI
-   Meeting Management
-   @mentions
-   Mobile Access
-   Progress Tracking
-   Project Management
-   Real-Time Chat
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/141842/Weave/#features)

WhatsApp

14/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity/News Feed
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audio Calls
-   Calendar Management
-   Calendar Sync
-   Collaboration Tools
-   Commenting/Notes
-   Contact Management
-   Content Management
-   Customizable Branding
-   Data Import/Export
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Email Management
-   File Management
-   File Sharing
-   Generative AI
-   Meeting Management
-   @mentions
-   Mobile Access
-   Progress Tracking
-   Project Management
-   Real-Time Chat
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Surveys & Feedback
-   Task Management
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/180345/WhatsApp/#features)

### Recognition

Weave is recognized as a top-rated tool in 2 Capterra Shortlist reports

WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports

Best Value Live ChatSoftware (2026) 

### Deployment & support

Weave

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

WhatsApp

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Weave

-   By Weave
-   Located in United States
-   Founded in 2011

WhatsApp

-   By WhatsApp
-   Located in United States
-   Founded in

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Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/141842-178722/Weave-vs-ClinicSense)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,361)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

vs

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

Contact vendor for pricing

Price

$59/month

4.6

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp)

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

vs

[Goldie](https://www.capterra.com/p/268055/Goldie/)[4.75 (1,153)](https://www.capterra.com/p/268055/Goldie/reviews/)

Contact vendor for pricing

Price

$19.99/month

4.3

Features

4.6

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/141842-268055/Weave-vs-Goldie)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,361)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Contact vendor for pricing

Price

$0/month

4.6

Features

4.6

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp)

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

vs

[GoReminders](https://www.capterra.com/p/154785/GoReminders/)[4.83 (270)](https://www.capterra.com/p/154785/GoReminders/reviews/)

Contact vendor for pricing

Price

$8/month

4.3

Features

4.7

4.5

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/141842-154785/Weave-vs-GoReminders)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,361)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Contact vendor for pricing

Price

$20/month

4.6

Features

4.5

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp)