# Compare Weave vs Viber 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Weave and Viber based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/141842-180348/Weave-vs-Viber

---

# Weave vs Viber Features and Cost Comparison

Last updated March 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

WeaveViber2/4 selected

[Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

[## Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.5

Customer Service

3.9

Reviews Sentiment

IW

AJ

Based on [669 reviews](#user-reviews)

Positive

568

Neutral

47

Negative

54

[## Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.3

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [4,059 reviews](#user-reviews)

Positive

3,536

Neutral

439

Negative

84

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 2,866 reviews from customer communications management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Not enough reviews

Feature ratings

SMS Messaging

4.9

Email Management

5.0

Social Media Integration

NA

Customer Database

4.7

Chat/Messaging

4.4

\--%Fit

Missing features

Feature ratings

SMS Messaging

NA

Email Management

NA

Social Media Integration

NA

Customer Database

NA

Chat/Messaging

4.6

User satisfaction

User satisfaction

4.3

User reviews[669](https://www.capterra.com/p/141842/Weave/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.1

Customer support

3.9

User satisfaction

4.4

User reviews[4,059](https://www.capterra.com/p/180348/Viber/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.5

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators, Weave is the organizational tool all office managers need.

Best for

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

## User reviews

Pros & cons

IW

Isla W.

Product Manager

> "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124872)

SC

Sarah C.

APRN

> "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

AJ

Amanda J.

Dental Assistant

> "Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

SP

Samantha P.

Marketing Director

> "The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

SE

Sandra E.

Office Manager

> "I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864)

AA

Alex A.

Peer support specialist and drug counselor

> "Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124931)

GM

Gabrielle M.

Scheduling - Marketing Coordinator

> "The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716)

SE

Sandra E.

Office Manager

> "What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864)

GM

Gabrielle M.

Scheduling - Marketing Coordinator

> "Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716)

HB

Henry B.

Practice manager co-owner

> "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6791062)

JC

Jennifer C.

Office Manager

> "Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900)

SC

Sarah C.

APRN

> "The fax and office number did not port over as expected."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

SK

Sanaa K.

Chief Clinic Manager

> "The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

SC

Sarah C.

APRN

> "Continual, ongoing problems without an estimated date to correct the issues."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

NL

Natalie L.

Office Manager

> "We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580738)

AW

Amanda W.

Managing Optometrist

> "It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612)

CH

Christina H.

Owner Doctor

> "It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

SK

Sanaa K.

Chief Clinic Manager

> "Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

AJ

Amanda J.

Dental Assistant

> "In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

CM

Crystal M.

Receptionist

> "Pulling up names is sometimes hard and the faxes are hard to tell apart when they come in since it only goes by date and time"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313934)

CH

Christina H.

Owner Doctor

> "Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

EO

Erin O.

Professional Relations Coordinator

> "There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580809)

NK

Navpreet K.

dental

> "The program encouraged teamwork, open communication, and learning from different perspectives."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698)

SP

Samantha P.

Marketing Director

> "Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

SC

Sarah C.

APRN

> "I could have upgraded my free Google number for the same service."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

CS

Cristie S.

office manager

> "Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024)."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669)

BM

Brazola M.

Medical Assistant

> "I love how the whole team can stay connected and assure messages are delivered."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7079618)

CS

Cristie S.

office manager

> "Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669)

AW

Amanda W.

Managing Optometrist

> "I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612)

TT

Terra T.

Director of Operations

> "Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the..."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

JS

Jessica S.

Admin

> "What we like about weave it was user-friendly, allows staff to send reminders and mass texts to patients is pretty amazing."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

CH

Christina H.

Owner Doctor

> "Crystal PM is also not integrated with important features like save the date reminders."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

BK

Brant K.

Owner

> "The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6339624)

JH

Janira H.

front desk

> "That sometimes when we program auto messages there are certain times when they dont go out and we have to call the company."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313789)

DY

Danielle Y.

Office Manager

> "It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580708)

BH

Blake H.

Orthodontist

> "That it can't push notifications to my phone if I don't have the app open."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441963)

AJ

Amanda J.

Dental Assistant

> "The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

TR

Thomas R.

owner

> "The bulk text messaging was disappointing because of the small size of the message allowed"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581010)

SK

Sanaa K.

Chief Clinic Manager

> "A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

MS

Mohamed S.

Assistant Manager

> "Cost can be a little lower, and the fax functions are not very good on mobile devices"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6334741)

JC

Jennifer C.

Office Manager

> "We also love the phone system, the caller ID pops up on the screen so you're able to see all the patient information needed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900)

KU

Kayla U.

Optical supervisor

> "Sometimes the calls won’t show up as recorder even when logged in"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441568)

Lauren H.

Practice Manager

> "It is a great platform for scheduling and for keeping the lines of communication open"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6871003)

AH

Amanda H.

Office Manager

> "Not able to assign voicemails from the app"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441449)

RN

Raven N.

Practice Manager

> "A lot of customers like the easy responses to confirming appointments via text and the payment options."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441812)

KS

Kristie S.

Ophthalmic Tech

> "Doesn’t store login info, and sometimes difficult to obtain new password."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313945)

NK

Navpreet K.

dental

> "Overall, WEAVE was a rewarding experience that helped me grow, learn, and feel more connected with others."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698)

SC

Sean C.

Optician

> "Occasionally it has a hard time synching after a task is completed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580877)

LP

Linda P.

Dental Hygienist

> "I like that we can have it on our phones and are able to check our schedule outside of work."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313809)

DM

Donna M.

Owner Veterinarian

> "Cost and the cordless phones and not enough training for my team"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313717)

AJ

Amanda J.

Dental Assistant

> "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

CA

Cherie A.

Office Manager

> "Sometimes has difficulty connecting to our credit card machine."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247)

VM

Virginia M.

Office Manager

> "We love the appointment request feature and how it prompts patients for reviews."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6607952)

TT

Terra T.

Director of Operations

> "Features" that are half built and not meant to be used yet, despite them being launched in the software."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

MP

Meagan P.

Practice Manager

> "Also very nice to be able to easily upload our monthly on hold message and listen to call records as needed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313712)

EL

Eryn L.

Tech Assistant

> "When it glitches or we are unable to connect"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6442226)

CM

Chanda M.

Treatment Coordinator

> "I think weave is a great tool for any office wanting to communicate with patients and team members quickly and easily. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313860)

MT

Mekayla T.

csr

> "Can be delayed sometimes with numbers and accounts"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313749)

JG

Jessica G.

Office Manager

> "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076)

JK

Jennifer K.

Insurance Coordinator

> "The payments post weird and under anyone's employee number, it's random."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6584676)

DS

Darlene S.

Front Office

> "It makes it easy for sending info such as appts, directions, reminders etc..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443935)

GC

GINA C.

Dental Office Manager

> "We cannot upload our own consent forms."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313872)

JS

Jessica S.

Admin

> "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

BK

Brant K.

Owner

> "Not thrilled with sales team that told us we had the appointment reminders capacity. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6339624)

RN

Raven N.

Practice Manager

> "This has brought a better approach to managing high call volume with limited staff."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441812)

MM

Mere M.

Vet Tech, Practice Manager and Receptionsit

> "The app version is not as good as the desktop or web version."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6792286)

JG

Jessica G.

Office Manager

> "It takes a few minutes to train a new employee on the Weave system and they can start using it right away."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076)

LL

Leah L.

Study Coordinator

> "I have had issues with sending PDFs to patients."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580811)

LT

Laura T.

DENTAL OFFICE MANAGER

> "I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443360)

BW

Brittany W.

Tech

> "The caller Id will sometimes not show up"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441470)

JC

Jennifer C.

Office Manager

> "Being able to text a patient over a phone call saves so much time."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900)

CA

Cherie A.

Office Manager

> "It freezes up multiple times a day and closes itself out. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247)

VL

Victoria L.

Optician

> "Communication with our patients has improved and payment processing is seamless"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580659)

TT

Terra T.

Director of Operations

> "Many functionalities that are promised are actually not available at all."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

JS

Jessica S.

Admin

> "It's high price, limited management features, but overall it's worth it and it works with different dental software."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

SB

Stevie B.

Office Manager

> "We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6169780)

DA

Dave A.

Crematory Operator

> "This is a great tool that allows team members to communicate with clients immediately and allows team members to look back on past..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6187814)

TB

Taylor B.

Optical Manager

> "I don't like when something goes wrong & we have to call customer service."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6443370)

DG

Desiree G.

Patient Care Coordinator

> "The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441566)

SG

STEVEN G.

Physical therapist

> "The caller abandoned option always confuses us."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276)

[View Reviews](https://www.capterra.com/p/141842/Weave/reviews/)

MCD

MA. CELINE D.

Office Engineer

> "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238)

SM

Shriya M.

Assistant Trainee

> "Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850)

HH

Hasif H.

Head of operation

> "Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for calling..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448)

AV

Art V.

Consultant

> "Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7108963)

HHW

Htet Htet W.

QA Specialist

> "My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or others."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836)

HH

Hasif H.

Head of operation

> "Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448)

Mahmudul islam S.

Site engineer

> "For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692)

Hein Htet Z.

Network Engineer

> "While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676)

VC

Vicente C.

Quality Technician

> "I like its end to end encryption for messages, making it secure and easy."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7099288)

LA

Lemmuel A.

Solutions Engineer

> "I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469)

Soe Min H.

Senior Network Engineer

> "Group Communication Tools - offer free for large group communication like company wide chat group for transportation management."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077)

ZWWZ

Zin War Win Z.

Developer

> "Sometimes, Video call quality is a little bit not good when I share my screen with viber call."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363)

PEP

Pan Ei P.

IT Helpdesk

> "I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969)

Sabelo M.

reviewer

> "Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that you can..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725)

PEP

Pan Ei P.

IT Helpdesk

> "I can backup my chat history to my drive and can restore easily with my new phone or tablet."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969)

Soe Min H.

Senior Network Engineer

> "Automatic Media Saving - which can lead to burst storage consuming."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077)

NM

Nan M.

Application Developer

> "As my overall experience with Viber is really good for free messaging and secure messages. And we can call with Video conferencing to each others."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459440)

PE

Princess E.

Customer Operations Adviser

> "High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815)

SM

Shriya M.

Assistant Trainee

> "Viber is great for staying connected with friends, family and colleagues especially internationally."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850)

Sabelo M.

reviewer

> "Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped calls or..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725)

LA

Lemmuel A.

Solutions Engineer

> "the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469)

DM

Dunia M.

Product Expert

> "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would not go..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6176491)

NLT

Nyan Lin T.

System Engineer

> "Auto translate language, my notes and caller ID features are very useful for users."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6472147)

MK

Mmapaseka K.

Financial advisor

> "The thing that concerns me the most is the fact that I experienced the app freeze a lot of times and and it tend to kick me out it just closes itself while..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4807093)

VK

Viktor K.

Senior Network Engineer

> "Viber is available on various platforms, including Android, iOS, Windows, and macOS, enabling users to access their chats and conversations from multiple..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421)

KS

Kenzi S.

Manager

> "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408)

VJ

Veronica J.

Accountant II

> "In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793)

EA

Elizandra A.

Administradora

> "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription situation, it..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785)

Akanmu O.

Supervisor

> "First of, the interface is user friendly and with it's very capable end to end encryption which guaranteed a secured data both stored and transmitted makes..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4935260)

SD

Sarthak D.

Manager

> "Some annoying ads and pop ups which occur"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6474550)

CAF

Carol Ann F.

Department Manager

> "Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat, feedbacks ,..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408)

SD

SHERIN D.

freelancer

> "Sometimes, there are minor problems with Viber."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6794034)

MCD

MA. CELINE D.

Office Engineer

> "I love how I am able to navigate file, links and media separately in the conversation."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238)

LS

Ledio S.

Waiter

> "Good but not the best , you can find better apps for chating"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961)

VR

Verified Reviewer

Marketing Executive

> "Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including iOS,..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6281014)

MSM

Myat Su M.

IT Help Desk

> "I don't have much. But sometimes, ads are appear."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6682404)

VJ

Veronica J.

Accountant II

> "Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793)

LS

Ledio S.

Waiter

> "Not very used by a lot of people , so you might not find and contact them"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961)

JT

Jasmine T.

Teacher

> "Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download it."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6817016)

BT

Badri T.

System Operator

> "In-App Adds: Viber displays adds within the app which disturbs communication."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289497)

VK

Viktor K.

Senior Network Engineer

> "Users can create and participate in group chats with friends, family, or colleagues, making it convenient for group discussions and planning events."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421)

ADL

Aryne Dolly L.

Healthcare Virtual Assistant

> "The downside of this software is that the bugs that occur during calls, it closes the video call when receiving some call however it is good for other uses..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3824058)

SG

Sagun G.

Student

> "Also the self destruct timer for message in secret chats is very useful for my privacy."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901)

SS

Sohrab S.

Dentist

> "Good concept but not very useful yet until more users get on."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492)

MD

Maher D.

marketing

> "Good programIt allows sharing photos, audio files, and videos with your loved ones in an easy wayYou can also communicate with whomever you want with voice..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946904)

NM

Nina M.

PG student

> "Also, you get a message every time one of your contacts joins Viber, which is a bit annoying."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413)

ED

Eric D.

Founder

> "I like Viber because it has lots of features and abilities like live chat, live calls, which I am using for engaging with my clients"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4945283)

SN

Slaven N.

ceo

> "Sometimes lost data wont download back, for some stickers and emoji you have to pay."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4910538)

CD

Cherubim D.

Systems and Network Engineer

> "One of its key strengths include free video and voice calls."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6649060)

VR

Verified Reviewer

Software engineer

> "I have issue concerned with privacy. If i uninstall the viber from mobile and reinstall it and start using, it actially gets all you contacts added to viber..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4463811)

KM

Kasun M.

Civil Engineer

> "Widely using messaging app which allows video and voice calls."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6613813)

HN

Hien N.

DevOps

> "app background image not sync when used on multiple devices"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4872687)

ND

Nan D.

Credit

> "For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6793781)

VR

Verified Reviewer

ACCOUNTS MANAGER

> "Audio sometimes are a bit distorted which can lead to miscommunication"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6305380)

MT

Min T.

Help Desk Admin

> "Viber is best for quick message and best for mobile notifications alos good"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6762018)

PS

Punit S.

Owner

> "The cons are we can't share large numbers of files to others."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289952)

VR

Verified Reviewer

Project Manager

> "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030)

Ani S.

Key account manager

> "Definitely, it has a need to improve. When you are in a video call and get another notification on your phone, the video will disconnect causing a lot of..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3562859)

ZK

Zarni K.

Mobile Developer

> "lock viber feature and caller id feature is the most I like."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6482087)

TA

Turan A.

Information Technology Admin.

> "Therefore, users who are hesitant before use will lose all their negative judgments when they start to get quality results later on."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437)

ZWWZ

Zin War Win Z.

Developer

> "I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363)

Ryan G.

marketing

> "Viber, unlike other messaging applications, cannot read your personal messages, including one-on-one, group, audio, or video calls."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3548580)

Lena J B.

Program Coordinator

> "It allows us to avoid disruptions, which would be the case if we used common communication apps that everyone uses to chat with friends or family members."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4811656)

Revan M.

3d designer

> "It is impossible to prevent unknown callers with Viber. When your Internet connection drops, the quality of your Viber calls drops dramatically."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3539317)

PS

Pyae S.

support Engineer

> "Viber is a strongly communication tool with a variety of features that cater to different needs."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6756701)

RK

Rawail K.

Mechanical Engineer

> "Another disadvantage is that we can only call those who have Viber installed on their devices because it does not allow the user to connect to non-Viber..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3604740)

TA

Turan A.

Information Technology Admin.

> "Viber, which has many active users around the world, can be easily installed and used from all mobile devices based on both android and iOS."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437)

Dr Khawaja A.

Ceo

> "Live location feature must be updated, some time messages stuck due to poor internet connection and even after connection gets better that message retrieve..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3772159)

KS

Kenzi S.

Manager

> "Additionally, I like the variety of fun and interactive features such as stickers, GIFs, and games, which make conversations more enjoyable and engaging."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408)

KP

Khoi P.

Analyst

> "To me, the saving feature can get a bit tricky, especially on an android. Whenever someone sends a photo in which I would want to save, it is hard to find..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3583286)

YR

Yanina R.

Billing Specialist

> "What I liked most about Viber is that it works everywhere and helps you save your contacts, even notifying your friends if you've switched your number."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5006503)

CA

Claudinei A.

Segurança

> "I see that there is a delay when delivering the message to other users"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4813386)

Mahmudul islam S.

Site engineer

> "Besides we feel quality of communication during calls is loud and clear."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692)

VR

Verified Reviewer

CEO

> "Moreover the interface could get a little crowded at times making it less user friendly."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230)

Mahmudul islam S.

Site engineer

> "We can make a group and follow up activities easily in Viber."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692)

AT

Anish T.

support

> "Unessential promotions about emoticons at times disturb a tad."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066931)

WWS

Wah Wah S.

Flutter Developer

> "It is very good app, easy to use and pretty GUI, dark mode, My notes and video and audio call quality."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459049)

VR

Verified Reviewer

Student

> "Not many people I know use it so it is not the best way to communicate with a lot of people."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6248801)

HHW

Htet Htet W.

QA Specialist

> "The most I like is Viber caller ID feature."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836)

AM

Ahya M.

Review

> "Privacy concern,user interface.call quality,app performance."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4815232)

[View Reviews](https://www.capterra.com/p/180348/Viber/reviews/)

## User interface

[Weave](https://www.capterra.com/p/141842/Weave/)

4.34 (669)

[Viber](https://www.capterra.com/p/180348/Viber/)

4.40 (4,059)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Weave

Top features

21/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/141842/Weave/#features)

Viber

11/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/180348/Viber/#features)

### Recognition

Weave is recognized as a top-rated tool in 2 Capterra Shortlist reports

Viber is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Weave

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Viber

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Weave

-   By Weave
-   Located in United States
-   Founded in 2011

Viber

-   By Viber Media
-   Located in Luxembourg
-   Founded in

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[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

vs

[Goldie](https://www.capterra.com/p/268055/Goldie/)[4.75 (1,151)](https://www.capterra.com/p/268055/Goldie/reviews/)

Contact vendor for pricing

Price

$19.99/month

4.3

Features

4.6

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/141842-268055/Weave-vs-Goldie)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Contact vendor for pricing

Price

$39/month

4.3

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber)

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

vs

[GoReminders](https://www.capterra.com/p/154785/GoReminders/)[4.83 (269)](https://www.capterra.com/p/154785/GoReminders/reviews/)

Contact vendor for pricing

Price

$8/month

4.3

Features

4.7

4.5

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/141842-154785/Weave-vs-GoReminders)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/)

Contact vendor for pricing

Price

$29/month

4.3

Features

4.8

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/78966-180348/Preferred-Patron-Loyalty-vs-Viber)