--- title: "Compare Weave vs 8x8 Work 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Weave and 8x8 Work based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/141842-187525/Weave-vs-Virtual-Office" page_type: "comparison" language: "en" --- # Weave vs 8x8 Work Features and Cost Comparison Last updated September 22nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Weave8x8 Work2/4 selected [Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) [## Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting Price $199.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.5 Customer Service 3.9 Reviews Sentiment IW Based on [673 reviews](#user-reviews) Positive 571 Neutral 47 Negative 55 [## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Starting Price $24.00/month Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.1 Customer Service 3.7 Reviews Sentiment Based on [309 reviews](#user-reviews) Positive 238 Neutral 42 Negative 29 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Feature ratings API NA Call Routing 3.7 Chat/Messaging 4.4 Call Transfer 5.0 Call Recording 4.3 76%Fit Not enough reviews Feature ratings API 4.0 Call Routing 4.2 Chat/Messaging 3.9 Call Transfer 4.2 Call Recording 3.9 User satisfaction User satisfaction 4.3 User reviews[673](https://www.capterra.com/p/141842/Weave/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.1 Customer support 3.9 User satisfaction 4.1 User reviews[309](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 3.9 Customer support 3.7 Price starts from Price starts from $199Other, Per Month - Free version - Free trial Price starts from $24Per User, Per Month - Free version - Free trial Best for Best for Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators, Weave is the organizational tool all office managers need. Best for Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration. ## User reviews Pros & cons IW Isla W. Product Manager > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124872) SC Sarah C. APRN > "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521) LC Louise C. Patient Care Coordinator > "The feature I appreciated most was the ability to communicate with patients through text messaging, which helped improve responsiveness and patient..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7169141) AA Alex A. Peer support specialist and drug counselor > "Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124931) LC Louise C. Patient Care Coordinator > "I liked how Weave centralized communication tools in one platform, making it easy to manage calls, texts, and patient interactions efficiently." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7169141) REB Ryan E B. Co.Founder > "I have video proof of softphone failing while Slack works." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847) LC Louise C. Patient Care Coordinator > "It helped streamline patient communication, security concerns when patients need to share any concerns or images." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7169141) HB Henry B. Practice manager co-owner > "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6791062) AJ Amanda J. Dental Assistant > "Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744) SP Samantha P. Marketing Director > "The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705) SK Sanaa K. Chief Clinic Manager > "The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912) SK Sanaa K. Chief Clinic Manager > "Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912) NL Natalie L. Office Manager > "We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we are..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580738) REB Ryan E B. Co.Founder > "Support blames my internet with zero proof, but Slack and" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847) ML Maria L. Remote Front Desk > "It's a secure, reliable, and versatile platform that I would highly recommend to any healthcare practice looking to streamline their communications" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7169034) EO Erin O. Professional Relations Coordinator > "There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580809) NK Navpreet K. dental > "The program encouraged teamwork, open communication, and learning from different perspectives." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698) REB Ryan E B. Co.Founder > "Softphone fails every single day — sometimes" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847) JS Jessica S. Admin > "What we like about weave it was user-friendly, allows staff to send reminders and mass texts to patients is pretty amazing." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224) TT Terra T. Director of Operations > "Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the process." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) DY Danielle Y. Office Manager > "It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580708) SC Sarah C. APRN > "The fax and office number did not port over as expected." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521) SK Sanaa K. Chief Clinic Manager > "A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912) SC Sarah C. APRN > "Continual, ongoing problems without an estimated date to correct the issues." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521) AJ Amanda J. Dental Assistant > "In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for functionality,..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744) TR Thomas R. owner > "The bulk text messaging was disappointing because of the small size of the message allowed" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581010) NK Navpreet K. dental > "Overall, WEAVE was a rewarding experience that helped me grow, learn, and feel more connected with others." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698) REB Ryan E B. Co.Founder > "Daily softphone failures." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847) SE Sandra E. Office Manager > "I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864) SC Sean C. Optician > "Occasionally it has a hard time synching after a task is completed." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580877) GM Gabrielle M. Scheduling - Marketing Coordinator > "The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day tasks...." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716) SP Samantha P. Marketing Director > "Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705) VM Virginia M. Office Manager > "We love the appointment request feature and how it prompts patients for reviews." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6607952) CA Cherie A. Office Manager > "Sometimes has difficulty connecting to our credit card machine." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247) SC Sarah C. APRN > "I could have upgraded my free Google number for the same service." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521) TT Terra T. Director of Operations > "Features" that are half built and not meant to be used yet, despite them being launched in the software." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) GM Gabrielle M. Scheduling - Marketing Coordinator > "Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule running..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716) SE Sandra E. Office Manager > "What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864) JC Jennifer C. Office Manager > "Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our dental..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900) JK Jennifer K. Insurance Coordinator > "The payments post weird and under anyone's employee number, it's random." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6584676) BM Brazola M. Medical Assistant > "I love how the whole team can stay connected and assure messages are delivered." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7079618) MM Mere M. Vet Tech, Practice Manager and Receptionsit > "The app version is not as good as the desktop or web version." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6792286) JG Jessica G. Office Manager > "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076) LL Leah L. Study Coordinator > "I have had issues with sending PDFs to patients." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580811) JS Jessica S. Admin > "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224) CA Cherie A. Office Manager > "It freezes up multiple times a day and closes itself out. " [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247) AJ Amanda J. Dental Assistant > "The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744) TT Terra T. Director of Operations > "Many functionalities that are promised are actually not available at all." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) JG Jessica G. Office Manager > "It takes a few minutes to train a new employee on the Weave system and they can start using it right away." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076) SB Stevie B. Office Manager > "We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked with..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6169780) Lauren H. Practice Manager > "It is a great platform for scheduling and for keeping the lines of communication open" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6871003) AW Amanda W. Managing Optometrist > "It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612) VL Victoria L. Optician > "Communication with our patients has improved and payment processing is seamless" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580659) CM Crystal M. Receptionist > "Pulling up names is sometimes hard and the faxes are hard to tell apart when they come in since it only goes by date and time" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313934) CH Christina H. Owner Doctor > "It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc before we..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192) SG STEVEN G. Physical therapist > "The caller abandoned option always confuses us." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276) JS Jessica S. Admin > "It's high price, limited management features, but overall it's worth it and it works with different dental software." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224) CS Cristie S. office manager > "Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024)." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669) DA Dave A. Crematory Operator > "This is a great tool that allows team members to communicate with clients immediately and allows team members to look back on past conversations." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6187814) CS Cristie S. office manager > "Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669) PW Phoenix W. Dental Assistant > "I can stay in the room with my patient the entire time and let the Doctor know its a great time for him to come in, so to preset anything to..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186613) LS LESLIA S. MA > "Often things would get missed, with many phones messages go to the main number rather than extensions or the specific person who sent it" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186233) OW Orrin W. Optical Manager > "The texting features are very handy to communicate with patients." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6657715) CH Christina H. Owner Doctor > "Crystal PM is also not integrated with important features like save the date reminders." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192) JC Josh C. Manager > "We've saved countless employee hours communicating with patients since we signed up for Weave." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581163) TT Terra T. Director of Operations > "The product functionality is also terrible." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) CH Christina H. Owner Doctor > "Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192) JH Janira H. front desk > "That sometimes when we program auto messages there are certain times when they dont go out and we have to call the company." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313789) AJ Amanda J. Dental Assistant > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744) BH Blake H. Orthodontist > "That it can't push notifications to my phone if I don't have the app open." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441963) TT Terra T. Director of Operations > "The cost is much lower than competitors, which initially seemed like a great deal, but now it's clear that you get what you pay for." [See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336) MS Mohamed S. Assistant Manager > "Cost can be a little lower, and the fax functions are not very good on mobile devices" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6334741) SG STEVEN G. Physical therapist > "We are incredibly grateful for Weave’s support during a critical time, and we highly recommend it to anyone looking for a reliable, high-quality..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276) CM Courtney M. Optician > "Only con we have is we haven't found a way to block robo calls without using the Weave website." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186405) AW Amanda W. Managing Optometrist > "I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612) KU Kayla U. Optical supervisor > "Sometimes the calls won’t show up as recorder even when logged in" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441568) MP Maribel P. Dental Office Manager > "We chat with employees and like that part with groups also great." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580700) BB Brittany B. Patient Coordination > "Sometimes the group chats will glitch and we have to restart to be able to see them." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186218) BK Brant K. Owner > "The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!" [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6339624) CY Carly Y. Practice Manager > "we also needed to be able to call each office extension and we weren't able to do that either without setting everyone up under one location-not be..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4641644) AJ Amanda J. Dental Assistant > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744) EO Erin O. Professional Relations Coordinator > "There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580809) KM Kathleen M. business manager > "This was great move for our business, with the VOIP service allowing extreme customization of call forwarding and voice mailbox application, while..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4648830) NL Nicole L. Owner > "Weave is missing basic customization features like a fax cover sheet and logo or customization being available to on automated appointment reminder..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___3579296) KM Kathleen M. business manager > "Our experience with Weave has been a constant learning experience that has resulted in so many more features and customizations than we expected." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4648830) MM Mere M. Vet Tech, Practice Manager and Receptionsit > "The app version is not as good as the desktop or web version." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6792286) TH Tom H. Dentist > "From day one has been very easy to integrate." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580664) AT Ashley T. Practice Manager > "The iPad app cannot switch to landscape mode." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4627437) LM Leigh M. Practice Administrator > "The integration process was a breeze." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4870990) KA Kassie A. owner > "Mobile app functionality is poor." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___3539717) JJ Joshua J. Practice Administrator > "When we first started with Weave we had good success with the software, good integration to our EMR, and high satisfaction. " [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___3537397) TP Tanya P. Scheduler > "It has been very difficult to get in touch with a technician, especially when it's time sensitive. " [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___3536963) JG Jessica G. Office Manager > "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076) SC Sarah C. APRN > "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521) VR Verified Reviewer Dental Office manager > "Good company, easy to use, dashboard was user friendly." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7065844) SP Samantha P. Marketing Director > "The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705) DG Diana G. OM > "Extremely user friendly and convenient." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580675) SP Samantha P. Marketing Director > "Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has..." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705) HB Holly B. Assistant Office Manager > "Very functional and easy to use. " [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6543821) VA Vinita A. Office Manager > "Sometimes it is difficult reaching customer support, long hold times." [See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186292) [View Reviews](https://www.capterra.com/p/141842/Weave/reviews/) VR Verified Reviewer Sales > "In my experience the floating mini-view is useful for desktop users and helps when navigating other..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) BB Britta B. Senior Marketing Coordinator > "I frequently miss calls due to no notification popping up (I am sure this is a setting I need to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6592645) SR Stephanie R. HR Manager > "I am able to easily make UK and international calls with great quality audio." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6659292) VR Verified Reviewer Sales > "Lag times on calls affects customer experience." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) TD Tony D. IT tech > "Good 8x8 for mobile devices and laptops apps" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757) JS Joshua S. Director of Information System > "Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) SC Samuel C. IT helpdesk administrator > "All the tools and features are available for you to configure." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6507925) JS Joshua S. Director of Information System > "Their customer support is impossible to talk to and the only way to get anything taken care of is..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) TS Tom S. President > "Powerful functionality, ability to change configurations without having to call/chat with 8x8. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) SD Samantha D. Director of HR & Operations > "A week later they shut them off again and told me that I had to pay the whole year off even though..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) TA Thomas A. Insurance agent > "It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6427284) DL Debi L. Assistant Director Aging Programs > "Lately, the loss of the SMS texting has been a blow to our client communication. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430) ZH Zach H. Operations Manager > "I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) HX Hillary X. CEO > "The most difficult thing about 8x8 is the fact that we cannot text groups." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437622) CL Cris L. Owner > "I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449) HO Howard O. Managing Partner > "When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303) TD Tony D. IT tech > "Admin console are easy to use, self explained, layout good organized" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757) LS Luis S. Helpdesk Support Technician II > "I guess when you get a new line and it's not working properly but contacting support it gets..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695) ND Natasha D. Therapist > "being able to text and call, in addition to being able to transfer calls to other extensions, very..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6433796) JB Jennifer B. Collections Specialist and IT > "Sale Representatives not knowing they are not able to offer credits for products we declined." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429413) TB Thomas B. IT Specialist > "Provides a simple interface for IM, SMS, and phone calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421431) SD Samantha D. Director of HR & Operations > "Horribly unreliable, inconsistent and no one is responding to our emails." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) MS Michelle S. Accounting Manager > "The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437899) LH Laurie H. Contract Attorney > "Sometimes have problems with calls not going through or dropping" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) MC Matthew C. Helpdesk Support II > "I just watched the training video, so i have not had the opportunity to use it. But I do like the..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241) TS Tom S. President > "Website/app organization is not straightforward, and can be difficult to find what you are looking..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) EB Emma B. recruitment consultant > "great service so easy to use both mobile and laptop" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6650330) DL Debi L. Assistant Director Aging Programs > "It has taken weeks to set up the "campaign" and we are still not functional. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430) Jisselle B. Managing Director > "x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6001799) HO Howard O. Managing Partner > "Their service team was not able to fix our technical issues. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303) NW Nick W. Sales > "Pretty easy to learn and lots of options." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463) SD Samantha D. Director of HR & Operations > "They couldn't take my payment over the phone and it was an absolute joke." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) MS Michelle S. General Manager > "Every experience was smooth and efficient." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6635661) AC Andrea C. Controller > "I don't like the voicemail feature." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437791) SF Sarah F. CEO > "It was easy to install and easy to begin using immediately." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6572230) AI Angie I. IT Support > "The application has its bugs, sometimes." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417) JS Joshua S. Director of Information System > "The only reason I was able to save my job was my documentation." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) LP Laura P. Principal, CFO > "Poor interface with Outlook." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) BL Branden L. IT Manager > "The ease of which to configure the system and users- It is so much easier to configure than a..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6491398) CL Cris L. Owner > "Poor acknowledgment or reading the requests when entered." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449) MY Maria Y. Sales Manager > "We can set up easy conference calls with our team" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498) LP Laura P. Principal, CFO > "The inconsistent performance is frustrating. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) LH Laurie H. Contract Attorney > "Fairly easy to navigate and keep track of calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) MC Matthew C. Helpdesk Support II > "I am not sure if this is going to cost more to use / implement." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241) SZ Sinisa Z. Technology Manager > "It is highly user-friendly for both regular users and administrators." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6165775) LP Laura P. Principal, CFO > "Poor call quality. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) AV Andrew V. SE > "Great price point and even better customer service." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) ZH Zach H. Operations Manager > "With the 8x8 mobile version I am not able to see the caller ID." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) VR Verified Reviewer Managing Partner > "x8 is standard, reliable telephone service for small business. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4474433) JS Joshua S. Director of Information System > "Literally almost cost me my job." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) AI Angie I. IT Support > "Highly recommended for seamless communication!" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417) JS Joshua S. Director of Information System > "The support is impossible to deal with." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) BD Basilio D. Consultant > "The call quality is consistently incredibly good." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6208287) Thomas F. System Engineer > "When working with the sales rep when initially purchasing this plan we were told several things..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438) MY Maria Y. Sales Manager > "Great features great support team./" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498) AT Alan T. Service Director > "Limited analytics, no ala carte options to add countries to calling plans, limited productivity..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3489645) LS Luis S. Helpdesk Support Technician II > "The ease of use for the users and how it easy it is to setup." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695) NM Ndara M. SEEK Coordinator > "Often when I try to end a call if I click on the notification that displays sometimes it takes me..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3811289) DW Darren W. Systems Administrator > "It was very easy to setup and configure-" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6424244) SG Shelby G. QA & Environmental Manager > "The call transfer was not straight forward unless you were trained to do so." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4871733) AV Andrew V. SE > "Very easy to use." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) DM Daniela M. Industrial and Business Administrator > "I do not like that this platform is not mobile friendly, while working in the real estate industry..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527) AM Abdou M. IT Systems Administrator > "It's also very easy to configure and to use" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421502) Jim R. President > "It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) ZH Zach H. Operations Manager > "x8 has a great amount of features that are very helpful for my day to day." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) RL Rustam L. owner of the company > "I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842) VR Verified Reviewer Operations Manager > "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615) ZP Zarik P. Owner > "Sometimes the Mobile phone system app does not work properly." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262660) DM Daniela M. Industrial and Business Administrator > "My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527) CS Chirag S. CITO > "Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052) VR Verified Reviewer Finance and Accounting Lead > "The best feature is the call recording for QA management purposes, it allows you to both load and..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2793419) Jim R. President > "chat, though I may just not know how to do it as it's not something I do regularly." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) VR Verified Reviewer Premium Support > "It's incredibly great and simple to use to construct call flows." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4426261) RL Rustam L. owner of the company > "Futhermore team have insructed me for 2 hours but no results ." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842) FH Frank H. VP > "The seamless integration between the VOIP handsets and mobile app has been great." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262502) JW John W. Operations Coordinator > "We changed phone providers due to a dissatisfaction with poor support resources and difficulty with..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2669965) Jim R. President > "The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) JC John C. RN > "Relies solely on internet, so if you do not have a reliable connection, it will not be a good..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722) JG Jackie G. Recruiting > "Love how I can text to phone numbers from my computer." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3274473) CF Connie F. Legal Analyst > "Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702) VR Verified Reviewer Sales > "In my experience the floating mini-view is useful for desktop users and helps when navigating other..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) TS Tom S. President > "Website/app organization is not straightforward, and can be difficult to find what you are looking..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) LH Laurie H. Contract Attorney > "Fairly easy to navigate and keep track of calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) LP Laura P. Principal, CFO > "Poor interface with Outlook." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) VR Verified Reviewer Operations Manager > "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615) JS Joshua S. Director of Information System > "The support is impossible to deal with." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) NW Nick W. Sales > "Pretty easy to learn and lots of options." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463) Thomas F. System Engineer > "When working with the sales rep when initially purchasing this plan we were told several things..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438) AV Andrew V. SE > "Very easy to use." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) WM Wade M. IT > "x8 support is non-existent. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2742288) GR Gerlinda R. Rotational Support > "Get tool and easy to use anywhere you are or need to be." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2400168) CS Chirag S. CITO > "x8 could have had a great sales cycle and they could have had a great shot it but they blew their..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052) [View Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/) ## User interface [Weave](https://www.capterra.com/p/141842/Weave/) 4.34 (673) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 4.05 (309) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Weave 24/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/141842/Weave/#features) 8x8 Work Top features 36/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendants - Automatic Call Distribution - Autonomous Task Execution - Browser Extension - Callback Scheduling - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Caller Profiles - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conference Calls - Conferencing - Contact Database - Contact Management - CRM - Cross-system Integration - Customizable Caller ID - Customizable Reports - Desk-to-Desk Calls - Employee Directory - Fax Management - Generative AI - Hold Music - Individual Download - Instant Messaging - Interaction Tracking [See all features](https://www.capterra.com/p/187525/Virtual-Office/#features) ### Recognition Weave is recognized as a top-rated tool in 2 Capterra Shortlist reports 8x8 Work is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Weave Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos 8x8 Work Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Weave - By Weave - Located in United States - Founded in 2011 8x8 Work - By 8x8 - Located in United States - Founded in 1987 ## 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