---
title: "Compare Weave vs TrueReview 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Weave and TrueReview based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/141842-210085/Weave-vs-TrueReview"
page_type: "comparison"
language: "en"
---

# Weave vs TrueReview Features and Cost Comparison

Last updated September 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

WeaveTrueReview2/4 selected

[Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/)

[TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/)

[## Weave](https://www.capterra.com/p/141842/Weave/)[4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

$199.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.5

Customer Service

3.9

Reviews Sentiment

IW

Based on [673 reviews](#user-reviews)

Positive

571

Neutral

47

Negative

55

[## TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.8

Functionality

4.9

Ease of Use

4.9

Customer Service

5

Reviews Sentiment

Based on [155 reviews](#user-reviews)

Positive

155

Neutral

0

Negative

0

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Jobber

4.6 (1,486)

* * *

Starting Price

$39.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

93%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Okendo

4.9 (236)

* * *

Starting Price

$19.00

Other,Per Month

Free Trial

Free Version

* * *

User rating

98%

of reviewers  
rated it above 4 stars

* * *

### Square Appointments

4.5 (262)

* * *

Starting Price

Contact vendor for pricing

Free Trial

Free Version

* * *

User rating

85%

of reviewers  
rated it above 4 stars

* * *

### pulseM

4.5 (64)

* * *

Starting Price

$99.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

92%

of reviewers  
rated it above 4 stars

* * *

## Summary

* * *

Key features rated by users

Features selected based on 2,651 reviews from review management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Missing features

Not enough reviews

Feature ratings

Negative Feedback Management

3.8

Response Management

5.0

Dashboard

3.6

Campaign Management

NA

Customer Experience Management

4.1

87%Fit

High performer

Feature ratings

Negative Feedback Management

4.8

Response Management

4.9

Dashboard

4.8

Campaign Management

4.8

Customer Experience Management

4.8

User satisfaction

User satisfaction

4.3

User reviews[673](https://www.capterra.com/p/141842/Weave/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.1

Customer support

3.9

User satisfaction

5.0

User reviews[155](https://www.capterra.com/p/210085/TrueReview/reviews/)

Ease of use

4.9

Functionality

4.9

Value for money

4.8

Customer support

5.0

Price starts from

Price starts from

$199Other, Per Month

-   Free version
-   Free trial

Price starts from

$49Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators, Weave is the organizational tool all office managers need.

Best for

TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management.

## User reviews

Pros & cons

IW

Isla W.

Product Manager

> "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124872)

SC

Sarah C.

APRN

> "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

LC

Louise C.

Patient Care Coordinator

> "The feature I appreciated most was the ability to communicate with patients through text messaging, which helped improve responsiveness and patient..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7169141)

AA

Alex A.

Peer support specialist and drug counselor

> "Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7124931)

LC

Louise C.

Patient Care Coordinator

> "I liked how Weave centralized communication tools in one platform, making it easy to manage calls, texts, and patient interactions efficiently."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7169141)

REB

Ryan E B.

Co.Founder

> "I have video proof of softphone failing while Slack works."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847)

LC

Louise C.

Patient Care Coordinator

> "It helped streamline patient communication, security concerns when patients need to share any concerns or images."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7169141)

HB

Henry B.

Practice manager co-owner

> "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6791062)

AJ

Amanda J.

Dental Assistant

> "Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

SP

Samantha P.

Marketing Director

> "The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

SK

Sanaa K.

Chief Clinic Manager

> "The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

SK

Sanaa K.

Chief Clinic Manager

> "Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

NL

Natalie L.

Office Manager

> "We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we are..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580738)

REB

Ryan E B.

Co.Founder

> "Support blames my internet with zero proof, but Slack and"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847)

ML

Maria L.

Remote Front Desk

> "It's a secure, reliable, and versatile platform that I would highly recommend to any healthcare practice looking to streamline their communications"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7169034)

EO

Erin O.

Professional Relations Coordinator

> "There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580809)

NK

Navpreet K.

dental

> "The program encouraged teamwork, open communication, and learning from different perspectives."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698)

REB

Ryan E B.

Co.Founder

> "Softphone fails every single day — sometimes"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847)

JS

Jessica S.

Admin

> "What we like about weave it was user-friendly, allows staff to send reminders and mass texts to patients is pretty amazing."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

TT

Terra T.

Director of Operations

> "Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the process."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

DY

Danielle Y.

Office Manager

> "It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580708)

SC

Sarah C.

APRN

> "The fax and office number did not port over as expected."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

SK

Sanaa K.

Chief Clinic Manager

> "A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6681912)

SC

Sarah C.

APRN

> "Continual, ongoing problems without an estimated date to correct the issues."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

AJ

Amanda J.

Dental Assistant

> "In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for functionality,..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

TR

Thomas R.

owner

> "The bulk text messaging was disappointing because of the small size of the message allowed"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581010)

NK

Navpreet K.

dental

> "Overall, WEAVE was a rewarding experience that helped me grow, learn, and feel more connected with others."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7147698)

REB

Ryan E B.

Co.Founder

> "Daily softphone failures."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7162847)

SE

Sandra E.

Office Manager

> "I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864)

SC

Sean C.

Optician

> "Occasionally it has a hard time synching after a task is completed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580877)

GM

Gabrielle M.

Scheduling - Marketing Coordinator

> "The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day tasks...."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716)

SP

Samantha P.

Marketing Director

> "Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

VM

Virginia M.

Office Manager

> "We love the appointment request feature and how it prompts patients for reviews."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6607952)

CA

Cherie A.

Office Manager

> "Sometimes has difficulty connecting to our credit card machine."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247)

SC

Sarah C.

APRN

> "I could have upgraded my free Google number for the same service."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

TT

Terra T.

Director of Operations

> "Features" that are half built and not meant to be used yet, despite them being launched in the software."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

GM

Gabrielle M.

Scheduling - Marketing Coordinator

> "Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule running..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441716)

SE

Sandra E.

Office Manager

> "What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313864)

JC

Jennifer C.

Office Manager

> "Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our dental..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313900)

JK

Jennifer K.

Insurance Coordinator

> "The payments post weird and under anyone's employee number, it's random."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6584676)

BM

Brazola M.

Medical Assistant

> "I love how the whole team can stay connected and assure messages are delivered."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7079618)

MM

Mere M.

Vet Tech, Practice Manager and Receptionsit

> "The app version is not as good as the desktop or web version."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6792286)

JG

Jessica G.

Office Manager

> "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076)

LL

Leah L.

Study Coordinator

> "I have had issues with sending PDFs to patients."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580811)

JS

Jessica S.

Admin

> "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

CA

Cherie A.

Office Manager

> "It freezes up multiple times a day and closes itself out. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6582247)

AJ

Amanda J.

Dental Assistant

> "The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

TT

Terra T.

Director of Operations

> "Many functionalities that are promised are actually not available at all."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

JG

Jessica G.

Office Manager

> "It takes a few minutes to train a new employee on the Weave system and they can start using it right away."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076)

SB

Stevie B.

Office Manager

> "We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked with..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6169780)

Lauren H.

Practice Manager

> "It is a great platform for scheduling and for keeping the lines of communication open"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6871003)

AW

Amanda W.

Managing Optometrist

> "It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612)

VL

Victoria L.

Optician

> "Communication with our patients has improved and payment processing is seamless"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580659)

CM

Crystal M.

Receptionist

> "Pulling up names is sometimes hard and the faxes are hard to tell apart when they come in since it only goes by date and time"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313934)

CH

Christina H.

Owner Doctor

> "It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc before we..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

SG

STEVEN G.

Physical therapist

> "The caller abandoned option always confuses us."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276)

JS

Jessica S.

Admin

> "It's high price, limited management features, but overall it's worth it and it works with different dental software."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6572224)

CS

Cristie S.

office manager

> "Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024)."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669)

DA

Dave A.

Crematory Operator

> "This is a great tool that allows team members to communicate with clients immediately and allows team members to look back on past conversations."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6187814)

CS

Cristie S.

office manager

> "Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6394669)

PW

Phoenix W.

Dental Assistant

> "I can stay in the room with my patient the entire time and let the Doctor know its a great time for him to come in, so to preset anything to..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186613)

LS

LESLIA S.

MA

> "Often things would get missed, with many phones messages go to the main number rather than extensions or the specific person who sent it"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186233)

OW

Orrin W.

Optical Manager

> "The texting features are very handy to communicate with patients."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6657715)

CH

Christina H.

Owner Doctor

> "Crystal PM is also not integrated with important features like save the date reminders."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

JC

Josh C.

Manager

> "We've saved countless employee hours communicating with patients since we signed up for Weave."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581163)

TT

Terra T.

Director of Operations

> "The product functionality is also terrible."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

CH

Christina H.

Owner Doctor

> "Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6317192)

JH

Janira H.

front desk

> "That sometimes when we program auto messages there are certain times when they dont go out and we have to call the company."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6313789)

AJ

Amanda J.

Dental Assistant

> "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

BH

Blake H.

Orthodontist

> "That it can't push notifications to my phone if I don't have the app open."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441963)

TT

Terra T.

Director of Operations

> "The cost is much lower than competitors, which initially seemed like a great deal, but now it's clear that you get what you pay for."

[See full review](https://www.capterra.com/p/141842/Weave/#SoftwareAdvice___6608336)

MS

Mohamed S.

Assistant Manager

> "Cost can be a little lower, and the fax functions are not very good on mobile devices"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6334741)

SG

STEVEN G.

Physical therapist

> "We are incredibly grateful for Weave’s support during a critical time, and we highly recommend it to anyone looking for a reliable, high-quality..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6716276)

CM

Courtney M.

Optician

> "Only con we have is we haven't found a way to block robo calls without using the Weave website."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186405)

AW

Amanda W.

Managing Optometrist

> "I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441612)

KU

Kayla U.

Optical supervisor

> "Sometimes the calls won’t show up as recorder even when logged in"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6441568)

MP

Maribel P.

Dental Office Manager

> "We chat with employees and like that part with groups also great."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580700)

BB

Brittany B.

Patient Coordination

> "Sometimes the group chats will glitch and we have to restart to be able to see them."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186218)

BK

Brant K.

Owner

> "The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!"

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6339624)

CY

Carly Y.

Practice Manager

> "we also needed to be able to call each office extension and we weren't able to do that either without setting everyone up under one location-not be..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4641644)

AJ

Amanda J.

Dental Assistant

> "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6815744)

EO

Erin O.

Professional Relations Coordinator

> "There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580809)

KM

Kathleen M.

business manager

> "This was great move for our business, with the VOIP service allowing extreme customization of call forwarding and voice mailbox application, while..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4648830)

NL

Nicole L.

Owner

> "Weave is missing basic customization features like a fax cover sheet and logo or customization being available to on automated appointment reminder..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___3579296)

KM

Kathleen M.

business manager

> "Our experience with Weave has been a constant learning experience that has resulted in so many more features and customizations than we expected."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4648830)

MM

Mere M.

Vet Tech, Practice Manager and Receptionsit

> "The app version is not as good as the desktop or web version."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6792286)

TH

Tom H.

Dentist

> "From day one has been very easy to integrate."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580664)

AT

Ashley T.

Practice Manager

> "The iPad app cannot switch to landscape mode."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4627437)

LM

Leigh M.

Practice Administrator

> "The integration process was a breeze."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___4870990)

KA

Kassie A.

owner

> "Mobile app functionality is poor."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___3539717)

JJ

Joshua J.

Practice Administrator

> "When we first started with Weave we had good success with the software, good integration to our EMR, and high satisfaction. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___3537397)

TP

Tanya P.

Scheduler

> "It has been very difficult to get in touch with a technician, especially when it's time sensitive. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___3536963)

JG

Jessica G.

Office Manager

> "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6581076)

SC

Sarah C.

APRN

> "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7069521)

VR

Verified Reviewer

Dental Office manager

> "Good company, easy to use, dashboard was user friendly."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___7065844)

SP

Samantha P.

Marketing Director

> "The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

DG

Diana G.

OM

> "Extremely user friendly and convenient."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6580675)

SP

Samantha P.

Marketing Director

> "Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has..."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6813705)

HB

Holly B.

Assistant Office Manager

> "Very functional and easy to use. "

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6543821)

VA

Vinita A.

Office Manager

> "Sometimes it is difficult reaching customer support, long hold times."

[See full review](https://www.capterra.com/p/141842/Weave/#Capterra___6186292)

[View Reviews](https://www.capterra.com/p/141842/Weave/reviews/)

NA

Nnamdi A.

Director

> "The platform has been dependable for consistently requesting and capturing patient feedback, which has..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7120374)

Chris C.

Marketing Manager

> "Our previous third-party solution was delivering declining responses and was limited."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7137213)

NA

Nnamdi A.

Director

> "Implementation was straightforward, staff adoption was smooth, and the system runs with minimal..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7120374)

SB

Sydney B.

VP of Account Strategy

> "Visual customization is lacking; cannot update fonts, change colors besides the background color, etc."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6838415)

Julia M.

Director of Marketing

> "Not only is it easy to build review request campaigns for customers across unique locations, but the..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435)

AG

Ashley G.

Director

> "The lack of SMS availability in Australia was a bit disappointing."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7021781)

SB

Shirin B.

President

> "This allows us to proactively resolve issues, improve the customer experience, and demonstrate that we..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605)

BD

Brittany D.

Owner

> "Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105441)

WJ

William J.

Owner

> "The learning curve is almost non-existent and it has many amazing features for you to personalize your..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7153910)

RC

Rene C.

Owner

> "Its counterintuitive, adding a contact doesnt seem like a good way to describe submitting a review..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640)

Chris C.

Marketing Manager

> "The scheduling feature for sending batch requests is a great feature."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7137213)

EN

Erik N.

Owner

> "Not being able to create a 2nd campaign under my package."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6815746)

RZ

Reza Z.

President

> "This allows for proactive mitigation and customer service remediation to make things right."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105599)

LI

Luke I.

Owner

> "Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6859087)

CA

Cameron A.

Community Relations Manager

> "We've implemented the API to post reviews to our website- also seamless."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447)

Tyler N.

Marketing Director

> "The Zapier integrations have been iffy."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7106918)

AF

Andrew F.

Digital Marketing

> "True Review has been the best and has helped me manage reviews more efficiently."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7166414)

CG

Camie G.

Sales and Marketing Manager

> "There is a tiny refresh issue with new reviews."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6683051)

SB

Shirin B.

President

> "It helps us manage client retention and customer satisfaction scores."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605)

SH

Sunny H.

Marketing Manager

> "Currently that is no longer saved/auto populated."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6555253)

SB

Shirin B.

President

> "I like the UI and the text and email feature that clients get after their service."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605)

RC

Rene C.

Owner

> "I dont like how you submit multiple review requests."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640)

CQ

Cornelius Q.

Onwer

> "I especially love how it integrates with multiple platforms, making it seamless to collect reviews and..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6562854)

JL

J L.

COO

> "This is detrimental for a small business. "

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545142)

Julia M.

Director of Marketing

> "We are thankful for TrueReview's assistance in helping reach new clients through the growth of our..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435)

OG

Olivier G.

ceo

> "I’ve never had customer service like this."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7044828)

MS

Marc S.

President

> "Results were almost instantaneous resulting in a 30% increase in just the first month."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7143697)

TP

Todd P.

Owner

> "Sometimes it's hard to find what you want."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545121)

KH

Kathy H.

Office Manager

> "Their campaign tools are easy to use, fully adjustable, and make managing requests and reviews super..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6735005)

CN

Christina N.

Practice Administrator

> "I am really struggling to find something I do not care for"

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545413)

Anthony K.

Marketing Manager

> "The email automation saves us time, and we've seen an increase in our online review volume since..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6873230)

SH

Samuel H.

Owner

> "Not customizable enough."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___4131811)

CA

Cameron A.

Community Relations Manager

> "Any question was answered quickly by team members- and our new account was up and running in a fraction..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447)

MW

Manny W.

Managing Director

> "Certain features were unavailable."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___3159041)

KH

Kathy H.

Office Manager

> "The ability to filter positive and negative feedback before directing customers to leave a review is a..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6735005)

SH

Sunny H.

Marketing Manager

> "Currently that is no longer saved/auto populated."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6555253)

NV

Nick V.

Managing Partner

> "What I love most is how customizable the platform is—tailoring the requests to match our brand was a..."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6553070)

Tyler N.

Marketing Director

> "The Zapier integrations have been iffy."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7106918)

JP

Jessica P.

Office Manager

> "We were able to integrate it into our CRM easily through Zapier and worked great!"

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7109782)

TP

Todd P.

Owner

> "Sometimes it's hard to find what you want."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545121)

SB

Shirin B.

President

> "Instead of reacting after the fact, we are able to engage, respond, and make things right in real time."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605)

CN

Christina N.

Practice Administrator

> "I am really struggling to find something I do not care for"

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545413)

SO

Sara O.

Owner

> "It allows me to interact with my customers and to fix any issues they may have."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6570704)

OG

Olivier G.

ceo

> "I’ve never had customer service like this."

[See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7044828)

[View Reviews](https://www.capterra.com/p/210085/TrueReview/reviews/)

## User interface

[Weave](https://www.capterra.com/p/141842/Weave/)

4.34 (673)

[TrueReview](https://www.capterra.com/p/210085/TrueReview/)

4.97 (155)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

Adaptive Learning

120

Important

Weave

27/50

-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   AI Text Generation
-   Alerts/Notifications
-   API
-   Authentication
-   Badges
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   Community Q&A
-   Content
-   CRM
-   Customer Experience Management
-   Customer Service
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   E-Commerce
-   Email Management
-   Email Reminders
-   Engagement
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Incentives
-   Insights
-   Legal Agreements
-   Marketing
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Natural Language Interaction
-   Negative Feedback Management
-   Performance Metrics
-   Personalization
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management

[See all features](https://www.capterra.com/p/141842/Weave/#features)

TrueReview

Top features

31/50

-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   AI Text Generation
-   Alerts/Notifications
-   API
-   Authentication
-   Badges
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   Community Q&A
-   Content
-   CRM
-   Customer Experience Management
-   Customer Service
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   E-Commerce
-   Email Management
-   Email Reminders
-   Engagement
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Incentives
-   Insights
-   Legal Agreements
-   Marketing
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Natural Language Interaction
-   Negative Feedback Management
-   Performance Metrics
-   Personalization
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management

[See all features](https://www.capterra.com/p/210085/TrueReview/#features)

### Recognition

Weave is recognized as a top-rated tool in 2 Capterra Shortlist reports

TrueReview is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Weave

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

TrueReview

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Weave

-   By Weave
-   Located in United States
-   Founded in 2011

TrueReview

-   By TrueReview
-   Located in United States
-   Founded in 2019

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