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Weave vs TestDirectly: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 1,779 reviews from Reputation Management users.
% Fit
Not enough reviews
Feature ratings
Negative Feedback Management
3.7
Review Request
4.6
Review Monitoring
4.3
Response Management
5.0
Reporting/Analytics
3.6
% Fit
Missing features
Feature ratings
Negative Feedback Management
NA
Review Request
NA
Review Monitoring
NA
Response Management
NA
Reporting/Analytics
NA
User satisfaction
4.3
User reviews599
Ease of use
4.5
Functionality
4.3
Value for money
4.1
Customer support
3.9
5.0
User reviews10
Ease of use
4.7
Functionality
4.6
Value for money
4.8
Customer support
5.0
Price starts from
--
Not provided by vendor
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators, Weave is the organizational tool all office managers need.

TestDirectly serves patients, physicians, schools, organizations, and health agencies, connecting them with laboratories for direct-to-consumer (DTC) diagnostic testing and preventative screening.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Jennifer K
Owner
4.0

Speaker 1: My name is Jennifer. I work for Dr. Randall. I am his insurance coordinator, and I rate Weave at a four. We were using a combination of Dental Intel and Modento, which they have married together anyways. Modento was our main source of communication, like Weave, we could text and do the patient forms and confirmations. Yeah, that's about it. We chose Weave, first of all, when I did the demo, I did it on a day off, and I was so excited when it was all, well, I was excited through the whole thing, but really excited when it was over that I called my lead. I almost went down to work just to tell her everything about it. It excited me for a few reasons. One was I'm the only insurance coordinator in the office, and you have the ability in Weave to put in the basic of information on a patient and it can verify whether they are eligible or not. And so when I'm not there, that made it simple for the front office to verify insurance, which is wonderful. Plus it was everything all in one. Those are the two highlights for me. I don't like having a ton of platforms that you have to log into every single day, so it was nice to have one where we could communicate, we could do forms, we could do payments, we had our phones. Oh, the phones was another thing too. I really loved the pop-ups when a call is coming in from a patient. Those are my three favorite things. Started with Weave was super easy. The onboarding was simple. Even getting the phones was easy. The only mishap we had was we miscounted how many phones we needed, but that was our fault, not Weave's. It was really easy and it didn't take long at all, and they're constantly progressing, so yeah, it's one of my favorite things. I would have to say, make sure you do the demo first and ask lots of questions after the demo, write questions down for when you speak with them again, because you will speak with them again before you onboard. Make sure that whatever operating system you're using is totally compatible. That's the only reason I gave them a four instead of a five was there's a couple of things with Eaglesoft that I wish were a little different or better, but like I said, they're constantly improving and advancing, so I'm not worried about it being an issue in the future. Yeah, that's my advice.

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5 screenshots
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4 screenshots

Weave

Top Features
12/33
  • AI/Machine Learning
  • API
  • Automated Responses
  • Brand Management
  • Competitive Analysis
  • CRM Integration
  • Customer Advocacy
  • Employee Advocacy
  • Hashtag Tracking
  • Keyword Tracking
  • Media Monitoring
  • Multi-Channel Distribution
  • Predictive Analytics
  • Review Sharing
  • Scoring
  • Sentiment Analysis
  • SEO Management
  • Social Media Integration
  • Template Management
  • White Label
  • Widgets
  • Alerts/Notifications
  • Customer Experience Management
  • Customizable Fields
  • Customizable Reports
  • Engagement Tracking
  • Negative Feedback Management
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Request
  • Search/Filter
  • Third-Party Integrations
See All features
Hide Reputation Management Software Features -

TestDirectly

5/33
Show Reputation Management Software Features +
Weave
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TestDirectly
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Weave
  • By Weave
  • Located in United States
  • Founded in 2011
TestDirectly
  • By LigoLab LIS & RCM
  • Located in United States
  • Founded in 2006
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