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Private physician practices nationwide. We cater to surgical and other complex specialties in addition to primary care.
Elation Health supports small to medium-sized clinics focusing on primary care services, practices using traditional insurance billing, and care groups.
However with Chart Logic it gave them the ability to use a combination of voice recognition, saved templates and saved paragraphs of common phrases for exams, tests, plans and assessments.
THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start.
This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too.
Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.
We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.
This program is horrible at staying up to date. Customer service usually responds in a "snide" attitude, which is extremely unsettling, unnecessary and unprofessional, with no results to gain.
Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately.
The worst part of it is that Chart Logic 7 is no longer available. If only they had worked out all the kinks before moving to a new version, but that's probably part of the financial model.
I tried 15 software including some of the most popular ones. Elation to me is one of the fastest to use and pleasure to use.
There is no way to delete tags or user-entered lab orders. We should be able to delete in case of errors.
Overall very positive experience. Appreciate having access to communication with my medical provider in a safe and secure way.
Additionally, during the minimal data migration they did do, Elation's team managed to miss every single deadline by weeks to months.
I can tell you- Elation staff is super smart. Customer service is not needed much as everything works great.
I am constantly filing Dermatology reports under Misc because Derm doesn't exist. I can think of several other specialties that I have to list as misc which makes it difficult to find.
My staff and I are extremely happy that we ended up with Elationhealth. Everyone loves Amazon as the website is very robust and user friendly.
I would like to use the platform but customer support is pathetic and no live interaction.
ChartLogic EHR
Elation Health
Top FeaturesChartLogic EHR
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