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Hotels of all sizes, from large chains with multiple properties to boutique hotels, as well as restaurants, sports clubs, educational institutions, and any venue with event space.
Built for hospitality professionals of all sizes. Initial data customization and an online training session is included in the starting price!
I like how straight forward everything is- and that you have access to links to help you through things. I also like having a direct contact I can talk to for help.
Had problems with the table allocation module.
All documents are customizable and can contain your won branding. Strong CRM management and good reporting.
Correcting spelling errors rather than just underline them in red.
Overall our experience has been good. We have had challenges with our Ops team and have tried to work with the system as best we can.
Has trouble pulling large amounts of data sometimes.
In 6 months time, it's been really wonderful to use. The training period was great (Bernadette) & very informative as had the ongoing support from our Client Success Manager (Matt).
It seems that once I input options for drop menu with the food, I cannot remove the options.
It's very easy to use and robust in features. Everyone at Reserve is a pleasure to work with and they know catering and events better than anyone else.
Some of the pages just have too much information on them and you need to be able to collapse sections. Some of the pages do not carry over mandatory data.
The new cloud software is so friendly and productivity for me is great. I enjoy the customer service and they have always been informative and so cordial.
Of our clients are return clients and they need old BEO's as a reference and for billing. Getting Reserve techs to initially understand that was a struggle.
Ease of use, everything we need for event information is right there. The ability to customize the software ourselves is a great benefit.
Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.
The implementation and support teams have been absolutely fantastic in helping with our transition.
It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.
iVvy Venue Management
Top FeaturesInfor Sales & Catering
iVvy Venue Management
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Infor Sales & Catering
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