# Compare NiceJob vs Swell 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare NiceJob and Swell based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/142037-172802/NiceJob-vs-Swell

---

# NiceJob vs Swell Features and Cost Comparison

Last updated May 18th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NiceJobSwell2/4 selected

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

[## NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

Starting Price

$75.00/month

Value-for-Money

4.8

Functionality

4.8

Ease of Use

4.9

Customer Service

4.9

Reviews Sentiment

Based on [203 reviews](#user-reviews)

Positive

199

Neutral

2

Negative

2

[## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

CP

TC

Based on [357 reviews](#user-reviews)

Positive

326

Neutral

18

Negative

13

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,104 reviews from review management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

85%Fit

High performer

Feature ratings

Review Request

4.9

Negative Feedback Management

4.9

Review Monitoring

4.9

Response Management

4.9

Review Notification

4.9

83%Fit

Feature ratings

Review Request

4.6

Negative Feedback Management

4.4

Review Monitoring

4.7

Response Management

4.4

Review Notification

4.5

User satisfaction

User satisfaction

4.9

User reviews[203](https://www.capterra.com/p/142037/NiceJob/reviews/)

Ease of use

4.9

Functionality

4.8

Value for money

4.8

Customer support

4.9

User satisfaction

4.6

User reviews[357](https://www.capterra.com/p/172802/Swell/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$75Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

NiceJob is designed for service businesses who want to use the voice of their customers to bring in more customers.

Best for

Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations.

## User reviews

Pros & cons

RS

Radha S.

Legal Assistant

> "The platform streamlined the process of requesting reviews and automatically sharing them across key channels,..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7139514)

RS

Radha S.

Legal Assistant

> "Reporting and analytics are also fairly basic, which may not be ideal for businesses looking for deeper insights..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7139514)

AN

Angela N.

Accounting

> "For us, it was getting as many 5\* reviews as possible, and making awareness of our paid referral program. If..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801)

AN

Angela N.

Accounting

> "This issue was an US problem - but not wanting NiceJob to reach out to customers we really knew were not happy,..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801)

RS

Radha S.

Legal Assistant

> "That said, NiceJob is best suited for businesses seeking a straightforward, automated reputation management..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7139514)

Cecilia M.

Data Analyst

> "The only challenge was that we were unable to handle review on yelp."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___5077228)

BW

Brooke W.

Purchasing Manager

> "I love how we have the option to send ratings to all of our customers after the work is provided."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6832484)

FD

Felecia D.

Owner

> "When connecting to QBO you are not able to delete what you don't want, and the company cannot delete this for..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4251190)

ES

Emily S.

Manager

> "We really value our customers reviews and input in the company and this give back to the customer on how much..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7014283)

Barbara W.

Managing Director

> "Understanding how to navigate the campaigns for referrals and add widgets to our website has been challenging."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4427913)

AN

Angela N.

Accounting

> "We literally don't even have to press a button, as soon as we close a job it automatically gets sent into..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801)

MH

Mike H.

Service Provider

> "Collaborating was occasionally difficult"

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6289459)

AA

Ashutosh A.

Researcher

> "The automation saved me a lot of effort, and it honestly gave my business a more trustworthy image."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6877425)

PL

Peter L.

Marketing and Operstions Manager

> "Not having video reviews to publish on website"

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4213419)

MA

Mike A.

Owner

> "If you want real reviews than this is definitely one company you want to learn more about setup seems hassle free"

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7008563)

Brad B.

Owner

> "The only con I have is not finding the products and service earlier"

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3536991)

BW

Brooke W.

Purchasing Manager

> "It's an amazing option and it lets other consumers know that we are who we are."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6832484)

BR

Burney R.

Owner

> "I hope this is not the type of review sent to my customers"

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4801745)

AA

Ashutosh A.

Researcher

> "It made getting reviews feel really easy, and I loved seeing them pop up online without me having to chase..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6877425)

KH

KYLE H.

Owner

> "in Stories I have to add pictures and collaborate/reply with the person who left a review. Because I deal with..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2617890)

AA

Ashutosh A.

Researcher

> "The only drawback for me was the cost, but the results made it feel worth it."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6877425)

DH

Don H.

Owner/General Manager

> "Doesn’t integrate with our reservation system"

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3140322)

LG

Leonard G.

Pharmacy Technician

> "It is easy to Setup"

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7068941)

Mary M.

CEO

> "It doesn't work with Mindbody Online (yet)."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3429533)

AN

Angela N.

Accounting

> "This has helped our online reputation grow exponentially."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801)

WH

Wayne H.

Owner

> "Doesn’t connect to my ehr. "

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3317456)

AA

Austin A.

Owner

> "We are seeing much much much higher review rate and that automatically leads to more jobs and leads in our..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4813869)

BB

Brian B.

General Manager

> "The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2606947)

AN

Angela N.

Accounting

> "There is also another feature that we found extremely useful."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801)

HH

Howard H.

Owner

> "I am unable to give a partial refund when using the Wepay payment method."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2832168)

BM

Brittney M.

Owner

> "So far, NiceJob has given our business a wonderful service and boost in online appeal by allowing our customers..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3724104)

CK

Carol K.

Manager

> "We tried integrating with Jobber, which works, but the auto button hasn't worked recently."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2827400)

DO

Damian O.

Project manager

> "A+ experience and will definitely be using this again"

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6667509)

BB

Brian B.

General Manager

> "Also the conversion website lead page is very limited."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2606947)

CB

Cindy B.

Office Manager

> "It is easy to navigate and easy to use."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6701465)

SK

Shane K.

Manager

> "I was with them over 6 months and I didn't increase my online presence like they said would happen."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2728506)

VR

Verified Reviewer

Owner

> "They are still in the developing stages of my website but I am very impressed with the level of service that..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___5025930)

Jim M.

Owner

> "Obtaining reviews from customers has always been a challenge. "

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2255127)

Rev Deb O.

Owner/President

> "NiceJob makes it easy to get reviews from my clients, and it integrates seamlessly with my website. Plus they..."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4343666)

SK

Shane K.

Manager

> "Poor quality website."

[See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2728506)

[View Reviews](https://www.capterra.com/p/142037/NiceJob/reviews/)

CP

Cher P.

Practice Director

> "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949)

SS

Shannon S.

CEO

> "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

TC

Tracy C.

Owner

> "Our texting campaigns for broader messaging to our clientele was effortless and fruitful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

HM

Holly M.

Operations Manager

> "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

TC

Tracy C.

Owner

> "Swell is highly recommended by us for our communications with clientele which has allowed our business to grow..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

AJ

Amy J.

Manager

> "Creating a chat to a new member wasn't the easiest to figure out."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337)

CP

Cher P.

Practice Director

> "Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949)

SS

Shannon S.

CEO

> "Not only did their CEO never return a call, that company hasn't been much heard of since."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

KA

Kyle A.

Practice Manager

> "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695)

SB

Scott B.

Marketing Director

> "After four months of hearing that the Swell development team is working on it, I finally resorted to posting a..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

JS

James S.

Founder

> "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242)

HDD

H David D.

Installed Sales Manager

> "Could never speak to somebody, had to be chat or email. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

TC

Tracy C.

Owner

> "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

AF

Alan F.

Owner

> "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261)

BS

Brian S.

owner

> "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

MJO

Mary Jo O.

owner

> "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427)

HM

Holly M.

Operations Manager

> "I love that I can acess all our offices reviews in one place without going into all three google business accounts."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

KS

Karen S.

GM

> "The automation system never worked right"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

SB

Scott B.

Marketing Director

> "The product works great at solicitating reviews and responding to the results."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

AV

Amy V.

Interior Designer

> "Not a fan of the archives, it is tricky to find an older conversation"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

JN

Jacob N.

Marketing Coordinator

> "I liked the ability to message clients through email and text."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760)

MA

Michael A.

dentist

> "customer service was horrible when I was using it."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631)

AP

Amber P.

Marketing Director

> "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

BL

Brandi L.

Director of care navigation

> "We still get pretty frustrated with the notification system and messages just not showing up."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190)

JF

Jonathan F.

Owner

> "He’s easy to reach snd to communicate with."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

CC

Crisel C.

CEO

> "I feel they didn’t deliver what they had sold"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512)

AT

Archita T.

marketing professional

> "doctors are so friendly and helpful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320)

MG

Michelle G.

Dir of Info Services

> "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552)

JF

Jonathan F.

Owner

> "The team behind Swell is incredible."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

HDD

H David D.

Installed Sales Manager

> "Customer service was awful. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

VB

Vicky B.

Office Manager

> "easy to use"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304)

SE

Susan E.

Marketing

> "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907)

BS

Brian S.

owner

> "Very easy to set up and get on board with them."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

EB

Evan B.

Owner

> "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

JR

Jen R.

Director of Operations

> "I love that we can customize which providers patients are sent the text message to write a review."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

SB

Scott B.

President

> "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my operation...."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755)

KS

Karen S.

GM

> "We found swell customer service to be available and helpful"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

BV

Blake V.

Customer success manager

> "Many of my coworkers aren't announced when they are assigned to a conversation."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102)

HDD

H David D.

Installed Sales Manager

> "We have left Swell and we are happy to pay more with one of your competitors."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

NH

Nallele H.

Front desk

> "Sometimes swell loses connection with the server"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275)

MS

Megan S.

Pet Services Manager

> "I like being able to text our clients and have a history log of conversations."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566)

EC

Erin C.

Insurance Coordinator

> "I had a slightly difficult time finding where in the software to find patients so we could remove them from..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504)

JR

Jen R.

Director of Operations

> "I also love that you can choose to send certain messaging contingent on the service that took place."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

CJG

Christine Joy G.

HR Officer

> "It's hard to find the reviews addressed to me. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430)

Gurvinder K.

Best ever app for texting, sms for buisness"

> "This platform allows massages to clients to ask for Google product reviews for my business which is important for..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417)

EB

Evan B.

Owner

> "I wanted out of my expensive contract and was told no."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

AG

Alisha G.

Office Manager

> "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474)

EB

Evan B.

Owner

> "Review alert is slow."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

SG

Savannah G.

Marketing Manager

> "The website chat feature has been a huge help because potential customers do not have to stay on the website for us..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

JF

Jo F.

Loan Officer

> "Sometimes the page runs slower, still needs to remove older version of site"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464)

KR

Krista R.

CISR

> "Our clients are at easy in using the texting platform, which makes interaction with them much more enjoyable."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829233)

KM

Kalina M.

Owner

> "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving it."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835)

LS

Leon S.

President

> "We really like the group chat feature whereby the customer can choose the department that he wants to communicate..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895)

JS

Jessica S.

Office Manager

> "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942)

AP

Amber P.

Marketing Director

> "This is especially helpful when multiple internal team members are answering inquiries."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

MN

Michael N.

Owner

> "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728)

SR

Sara R.

Marketing Director

> "I love the ease of use in adding contacts, communicating with them, and easily managing responses."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829176)

RS

Rebecca S.

Owner/Operator

> "So being trapped in to a contract where the claims of service are not being met."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827)

AV

Amy V.

Interior Designer

> "It has been great and more budget friendly"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

MS

Michael S.

owner

> "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009)

CM

Cassie M.

Practice Administrator

> "It is very reasonably priced as well."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005)

FO

Frazier O.

Head of Marketing

> "They're a smaller company which caused some issues between one of our APIs. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801)

HG

Heather G.

Administrator

> "Swell is very helpful for getting reviews"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222)

TM

Tara M.

Assistant Administrative Manager

> "Software tends to glitch a lot or gives an error message."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3137202)

KS

Karen S.

GM

> "Nice people, not our favorite but we liked their staff"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

MT

Marina T.

Band and Orchestra Manager

> "Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136495)

JM

Jodi M.

VP

> "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to leave..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589)

SB

Staci B.

Manager

> "I find the interface to be slightly harder to navigate in comparison to Podium"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909)

WS

Will S.

owner/manager

> "What we found is customers are using it to find products and inquire about other services our business offers, much..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454)

DJ

Dan J.

Owner

> "Of course I forgot and didn't realize I was being charged the monthy fee until I looked at my credit card bill. "

[See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509)

RC

Richard C.

Manager

> "We are able to increase positive reviews and stay in contact with customers in a format that they enjoy and seem to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145100)

RS

Rebecca S.

Owner/Operator

> "Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827)

MJ

Melody J.

sales

> "It is a convenient tool that connects me with my customers. Though there are glitches with some of the features,..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151545)

SI

Steven I.

Marketing & Media Director

> "Don't advertise use of an API when the API is worthless."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259)

JS

Jessica S.

Office Manager

> "We love the ability to text our patients and chat with them when they are not able to take a phone call."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942)

EB

Evan B.

Owner

> "I do not find the support to be great."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

VW

Veronica W.

Marketing Manager

> "Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136525)

TR

Trisha R.

Owner

> "Terrible experience."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3537032)

HM

Hannah M.

Digital Products Coordinator

> "Clients love to see their reviews increase after signing up for Swell!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3845356)

MR

Martha R.

Office manager

> "Sometimes the text don’t get send right."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520)

[View Reviews](https://www.capterra.com/p/172802/Swell/reviews/)

## User interface

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)

4.86 (203)

[Swell](https://www.capterra.com/p/172802/Swell/)

4.59 (357)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

NiceJob

41/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   CRM
-   Customer Experience Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   Email Management
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Negative Feedback Management
-   Performance Metrics
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management
-   Review Badge Management
-   Review Monitoring
-   Review Notification
-   Review Request
-   Sentiment Analysis
-   SEO Management
-   SMS Messaging
-   Social Media Integration
-   Social Promotion
-   Social Sharing
-   Survey/Poll Management
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Visual Analytics

[See all features](https://www.capterra.com/p/142037/NiceJob/#features)

Swell

41/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Chat/Messaging
-   Commenting/Notes
-   Communication Management
-   CRM
-   Customer Experience Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Import/Export
-   Email Management
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Monitoring
-   Multi-Channel Campaigns
-   Multi-Language
-   Multi-Location
-   Negative Feedback Management
-   Performance Metrics
-   Purchasing & Receiving
-   Ratings/Reviews
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Notifications
-   Reminders
-   Reporting & Statistics
-   Response Management
-   Review Badge Management
-   Review Monitoring
-   Review Notification
-   Review Request
-   Sentiment Analysis
-   SEO Management
-   SMS Messaging
-   Social Media Integration
-   Social Promotion
-   Social Sharing
-   Survey/Poll Management
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Visual Analytics

[See all features](https://www.capterra.com/p/172802/Swell/#features)

### Recognition

NiceJob is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value Review ManagementSoftware (2022) 

Swell is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

NiceJob

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Swell

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

NiceJob

-   By NiceJob
-   Located in Canada
-   Founded in 2013

Swell

-   By Swell CX
-   Located in United States
-   Founded in 2016

## Popular Comparisons

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

vs

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

$75/month

Price

$299/month

4.8

Features

4.4

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/142037-169618/NiceJob-vs-Trustpilot)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Contact vendor for pricing

Price

$299/month

4.5

Features

4.4

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/169618-172802/Trustpilot-vs-Swell)

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

vs

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

$75/month

Price

Contact vendor for pricing

4.8

Features

4.6

4.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/142037-152997/NiceJob-vs-BirdEye)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Contact vendor for pricing

Price

$49/month

4.5

Features

4.9

4.6

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview)

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

vs

[Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (223)](https://www.capterra.com/p/176189/Okendo/reviews/)

$75/month

Price

$19/month

4.8

Features

4.6

4.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/142037-176189/NiceJob-vs-Okendo)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell)

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

vs

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/)

$75/month

Price

$199/month

4.8

Features

4.4

4.9

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/142037-144389/NiceJob-vs-Yotpo)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/)

Contact vendor for pricing

Price

$199/month

4.5

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell)

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

vs

[monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,035)](https://www.capterra.com/p/147657/monday-com/reviews/)

$75/month

Price

$9/month

4.8

Features

4.5

4.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/142037-147657/NiceJob-vs-monday-com)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-172802/Weave-vs-Swell)

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.86 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

vs

[Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.86 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/)

$75/month

Price

Contact vendor for pricing

4.8

Features

4.7

4.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/142037-179680/NiceJob-vs-Shopper-Approved)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.2

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164285-172802/Podium-vs-Swell)