# Compare NiceJob vs Okendo 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Okendo and NiceJob based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/142037-176189/NiceJob-vs-Okendo --- # Okendo vs NiceJob Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OkendoNiceJob2/4 selected [Okendo](https://www.capterra.com/p/176189/Okendo/)[4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) [NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) [## Okendo](https://www.capterra.com/p/176189/Okendo/)[4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting Price $19.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [223 reviews](#user-reviews) Positive 218 Neutral 4 Negative 1 [## NiceJob](https://www.capterra.com/p/142037/NiceJob/)[4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) Starting Price $75.00/month Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.9 Customer Service 4.9 Reviews Sentiment Based on [203 reviews](#user-reviews) Positive 199 Neutral 2 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,104 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit Feature ratings Review Request 4.7 Negative Feedback Management 4.8 Review Monitoring 4.9 Response Management 4.7 Review Notification 4.6 85%Fit High performer Feature ratings Review Request 4.9 Negative Feedback Management 4.9 Review Monitoring 4.9 Response Management 4.9 Review Notification 4.9 User satisfaction User satisfaction 4.9 User reviews[223](https://www.capterra.com/p/176189/Okendo/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.6 Customer support 4.8 User satisfaction 4.9 User reviews[203](https://www.capterra.com/p/142037/NiceJob/reviews/) Ease of use 4.9 Functionality 4.8 Value for money 4.8 Customer support 4.9 Price starts from Price starts from $19Other, Per Month - Free version - Free trial Price starts from $75Flat Rate, Per Month - Free version - Free trial Best for Best for Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys. Trusted by 17,000+ brands like SKIMS, Rhode, and Oh Polly to drive growth. Best for NiceJob is designed for service businesses who want to use the voice of their customers to bring in more customers. ## User reviews Pros & cons MC Morgan C. eCommerce Manager > "One of our favorite features is the ability to incorporate user-generated content (UGC) through the Okendo Media Grid,..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6549976) CX Caitlin X. Retention Manager > "I found the additional credits very expensive (2x more per credit than our plan)." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7052174) KB Kayla B. Owner > "What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7091695) KJ Kyle J. Director of Ecommerce > "In the sales process, we were promised sorting functionality that is not possible." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7033678) KB Kayla B. Owner > "I like that Okendo offers an easy way to create a view of reviews for my bakery website." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7091695) KD Kishan D. Sr. Manager of Customer Experience > "I wish there was a way to block certain customers from leaving reviews that were not appropriate or irrelevant." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523653) VR Verified Reviewer Sr. Digital Marketing Manager > "For a DTC brand on Shopify, it's one of the cleaner solutions in the space." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7121797) LM Laura M. Project Manager > "Navigating the platform feels clunky, and key tools are hard to access." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542282) JA Julian A. Founder > "Love the review sliders that help prospective customers gage the fit, quality or anything else you’d like to set (we’re a..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6312530) CH Chris H. Co-Founder > "Quizzes is useful but the building tools are not the most efficient." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523555) VR Verified Reviewer Sr. Digital Marketing Manager > "Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7121797) CS Cael S. Growth > "Takes too many clicks to add something to a group." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523311) CS Casey S. Dir of Ecomm > "The service level that the account team provides is also stellar, and I always feel like the people I'm talking to are..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7028217) KD Kishan D. Sr. Manager of Customer Experience > "We have receive repeat offenders leaving marketing reviews for other brands." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6523653) JM Jake M. CEO > "I love the quick support, ease of the user experience and the shopify on site widgets." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7061095) CM Cammie M. Ecommerce Manager > "Review request templates don't look the nicest." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542498) KB Kayla B. Owner > "I also appreciate that the directions are straightforward and the website has a clean appearance." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7091695) HC Hayley C. Operations Manager > "We trialled the referral option but found this to be ineffective for us." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6168055) VR Verified Reviewer Sr. Digital Marketing Manager > "The support team and account management are genuinely top tier, responsive, proactive, and easy to work with." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7121797) KN Kate N. DIrector > "We have 2 websites so had to pay for 2 subscriptions which was a little expensive, we also wanted to integrate with Klaviyo..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2416724) CX Caitlin X. Retention Manager > "I have requested help on all matters of things at all times, and have been always met with a friendly and quick response." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7052174) SL Stefanie L. Wholesale Account Executive > "We didn't realize that the starter plan was not available for Shopify Plus users before making our decision so the pricing..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413374) CM Cammie M. Ecommerce Manager > "Easy integration with Shopify, it looks really nice on the site, easy to use, prioritizes product review generation and works..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6542498) Andy H. Proprietor > "Also, an annoying issue for me, is when responding to a review, if I click away in Okendo, I lose what I typed, and that's..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2445593) MC Morgan C. eCommerce Manager > "The ease of collecting customer feedback and seamlessly integrating those reviews into our website has exceeded our..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6549976) CB Claire B. Senior Ecommerce Manager > "Test sends were not the easiest." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2897831) CS Casey S. Dir of Ecomm > "We are extremely happy with the business model, usability, and service levels that Okendo has provided for REEF over the past..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7028217) RM Rachel M. Owner > "I don’t think I have yet been able to use all its functions and find it hard searching through help pages" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2429980) WC Wendi C. Senior Manager of ECommerce and Customer Experience > "The professionalism and knowledge from the team we work with." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7117358) WJ Warren J. CEO > "I dont like the non-email integration - opens another window" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413809) RD Rachel D. Owner > "They are constantly improving, the back end is ridiculously easy to navigate, and customers had a high rate of writing..." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___6545790) SD Shaina D. Founder > "It's a bit expensive compared to other alternatives." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413689) HB Helen B. Owner > "It's easy to use as a business owner, and for our customers to leave reviews." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7068083) KK Kris K. E-commerce Sales > "My only con is that I didn’t find this sooner for my store!" [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2422596) CM Carolina M. Website Manager > "We moved from another tool that was missing several features, and Okendo had everything we needed from day one." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___7046635) WJ Warren J. CEO > "Very Average." [See full review](https://www.capterra.com/p/176189/Okendo/#Capterra___2413809) [View Reviews](https://www.capterra.com/p/176189/Okendo/reviews/) RS Radha S. Legal Assistant > "The platform streamlined the process of requesting reviews and automatically sharing them across key channels,..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7139514) RS Radha S. Legal Assistant > "Reporting and analytics are also fairly basic, which may not be ideal for businesses looking for deeper insights..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7139514) AN Angela N. Accounting > "For us, it was getting as many 5\* reviews as possible, and making awareness of our paid referral program. If..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801) AN Angela N. Accounting > "This issue was an US problem - but not wanting NiceJob to reach out to customers we really knew were not happy,..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801) RS Radha S. Legal Assistant > "That said, NiceJob is best suited for businesses seeking a straightforward, automated reputation management..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7139514) Cecilia M. Data Analyst > "The only challenge was that we were unable to handle review on yelp." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___5077228) BW Brooke W. Purchasing Manager > "I love how we have the option to send ratings to all of our customers after the work is provided." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6832484) FD Felecia D. Owner > "When connecting to QBO you are not able to delete what you don't want, and the company cannot delete this for..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4251190) ES Emily S. Manager > "We really value our customers reviews and input in the company and this give back to the customer on how much..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7014283) Barbara W. Managing Director > "Understanding how to navigate the campaigns for referrals and add widgets to our website has been challenging." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4427913) AN Angela N. Accounting > "We literally don't even have to press a button, as soon as we close a job it automatically gets sent into..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801) MH Mike H. Service Provider > "Collaborating was occasionally difficult" [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6289459) AA Ashutosh A. Researcher > "The automation saved me a lot of effort, and it honestly gave my business a more trustworthy image." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6877425) PL Peter L. Marketing and Operstions Manager > "Not having video reviews to publish on website" [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4213419) MA Mike A. Owner > "If you want real reviews than this is definitely one company you want to learn more about setup seems hassle free" [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7008563) Brad B. Owner > "The only con I have is not finding the products and service earlier" [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3536991) BW Brooke W. Purchasing Manager > "It's an amazing option and it lets other consumers know that we are who we are." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6832484) BR Burney R. Owner > "I hope this is not the type of review sent to my customers" [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4801745) AA Ashutosh A. Researcher > "It made getting reviews feel really easy, and I loved seeing them pop up online without me having to chase..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6877425) KH KYLE H. Owner > "in Stories I have to add pictures and collaborate/reply with the person who left a review. Because I deal with..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2617890) AA Ashutosh A. Researcher > "The only drawback for me was the cost, but the results made it feel worth it." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6877425) DH Don H. Owner/General Manager > "Doesn’t integrate with our reservation system" [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3140322) LG Leonard G. Pharmacy Technician > "It is easy to Setup" [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___7068941) Mary M. CEO > "It doesn't work with Mindbody Online (yet)." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3429533) AN Angela N. Accounting > "This has helped our online reputation grow exponentially." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801) WH Wayne H. Owner > "Doesn’t connect to my ehr. " [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3317456) AA Austin A. Owner > "We are seeing much much much higher review rate and that automatically leads to more jobs and leads in our..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4813869) BB Brian B. General Manager > "The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2606947) AN Angela N. Accounting > "There is also another feature that we found extremely useful." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6635801) HH Howard H. Owner > "I am unable to give a partial refund when using the Wepay payment method." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2832168) BM Brittney M. Owner > "So far, NiceJob has given our business a wonderful service and boost in online appeal by allowing our customers..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___3724104) CK Carol K. Manager > "We tried integrating with Jobber, which works, but the auto button hasn't worked recently." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2827400) DO Damian O. Project manager > "A+ experience and will definitely be using this again" [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6667509) BB Brian B. General Manager > "Also the conversion website lead page is very limited." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2606947) CB Cindy B. Office Manager > "It is easy to navigate and easy to use." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___6701465) SK Shane K. Manager > "I was with them over 6 months and I didn't increase my online presence like they said would happen." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2728506) VR Verified Reviewer Owner > "They are still in the developing stages of my website but I am very impressed with the level of service that..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___5025930) Jim M. Owner > "Obtaining reviews from customers has always been a challenge. " [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2255127) Rev Deb O. Owner/President > "NiceJob makes it easy to get reviews from my clients, and it integrates seamlessly with my website. Plus they..." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___4343666) SK Shane K. Manager > "Poor quality website." [See full review](https://www.capterra.com/p/142037/NiceJob/#Capterra___2728506) [View Reviews](https://www.capterra.com/p/142037/NiceJob/reviews/) ## User interface 4.85 (223) [NiceJob](https://www.capterra.com/p/142037/NiceJob/) 4.86 (203) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important Okendo 22/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/176189/Okendo/#features) NiceJob Top features 41/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/142037/NiceJob/#features) ### Recognition Okendo is recognized as a top-rated tool in 2 Capterra Shortlist reports NiceJob is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Review ManagementSoftware (2022)  ### Deployment & support Okendo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos NiceJob Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Okendo - By Okendo - Located in Australia - Founded in 2016 NiceJob - By NiceJob - Located in Canada - Founded in 2013 ## 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