# Compare Anywhere365 vs Gladly 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Anywhere365 and Gladly based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/142137-156723/Anywhere365-for-Skype-Business-vs-Gladly --- # Anywhere365 vs Gladly Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Anywhere365Gladly2/4 selected [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.3 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) [## Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.3 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) Starting Price $10000.00 Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [100 reviews](#user-reviews) Positive 88 Neutral 9 Negative 3 [## Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.9 Customer Service 4.8 Reviews Sentiment Based on [138 reviews](#user-reviews) Positive 137 Neutral 1 Negative 0 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Yonyx 4.7 (256) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,408) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zoho Desk 4.5 (2,211) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,071) * * * Starting Price $39.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Call Center Management NA Dashboard \-- Call Logging 4.2 Call Recording 4.0 Call Tracking NA 75%Fit Missing features Feature ratings Call Center Management 4.8 Dashboard 4.6 Call Logging 4.9 Call Recording 4.8 Call Tracking NA User satisfaction User satisfaction 4.3 User reviews[100](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.2 User satisfaction 4.8 User reviews[138](https://www.capterra.com/p/156723/Gladly/reviews/) Ease of use 4.9 Functionality 4.8 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $10000Per Feature, Not provided by vendor - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Designed for organizations using Skype for Business server, it is an on-premises contact center management platform that optimizes workforce and personalizes the customer experience. Best for We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs. ## User reviews Pros & cons CS Coleene S. Beauty consultant > "This product is a cloud contact center solution, it helps to support and improve your workforce with Microsoft Teams and..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3511173) AG Agnes G. Quality supervisor > "It took a little bit of getting used on how to login and how it all connects. But not being very computer savvy" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___6183730) VH Victoria H. Manager > "Sometimes with team members having different forms of technology to communicate, it makes it much easier to use this to..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3511298) SJ Sarah J. Educator > "Sharing presentations and screens can be cumbersome and difficult" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4225019) VR Verified Reviewer Hardware Engineer > "Support from Anywhere365 comes in handy during deployment difficulties." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4730191) AG Akhil G. Supply chain analyst > "The multi tasking functionality is also difficult making it tough to navigate." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3748285) FG Favio G. Internal Sales Representative > "Seamless integration with Skype for business and Oracle, nice features in general, a great product, once you learn how to..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3853269) AM Andrea M. Student > "If you do not pay for an account, you do not get to pick your phone number, which means not everyone will answer your phone..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2866186) AG Agnes G. Quality supervisor > "It is very convenient to have everything accessible at any time, just by simply login into an account." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___6183730) Neelam R. Associate > "I feel its not for large group meetings or company virtual events " [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3535471) AJ Anshul J. Business Analyst > "Skype Business helps in scheduling meetings and it also helps in checking the availability of person with whom you are..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2894879) MS Mohammed S. Field Manager > "Without the efficiency provided by Anywhere365, we wasted a lot of resources in inefficient field deployments that hugely..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2941498) MS Mohammed S. Field Manager > "With anywhere365, we are able to better collate information from calls with our farmers, structure our deployment schedules..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2941498) VH Victoria H. Manager > "I had a bit of difficulty fully figuring out how to get into a flow of use at the start of use." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3511298) NH Nolan H. merch analyst > "This software is primarily used to connect with my teams, with customers and with clients. While I do not interact with..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2955684) JM Jennifer M. Performance Improvement Leader > "It is difficult to connect with a company who does not also use Skype for business as the meeting links take many clicks to..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2844399) EH Elizabeth H. Customer care associate > "It displays all of the necessary call information in a clear and concise manner." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3840600) CM Cara M. Marketing analyst > "I used to have no issue with Skype, but when everybody went remote during Covid it became incredible unreliable - calls..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2803095) AJ Anshul J. Business Analyst > "Skype is very good collaboration and communication tool we can do video and voice calls over it with the help of internet..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2894879) VR Verified Reviewer Teacher > "The multiple tabs could be sometimes confusing at first, I missed a way I could classify them (in different colors, for..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2945984) VR Verified Reviewer Hardware Engineer > "Overall it's a great support tool." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4730191) Godfrey C. Technical Quality Manager > "Dates are utilized to break up conversation history, and recalling the date of the talk I'm searching for is difficult." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3066465) DP Dushyant P. Software Engineer > "Given its constantly updated and modern UI, rich technical support, we believe it's worth the cost" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3689870) VR Verified Reviewer Consultant > "It'll happen in the worst times too where everything will freeze and the only way to fix it is by ending the task via Task..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3176574) VR Verified Reviewer Lead Project Manager > "Also easy for clients to connect and join audio/ video calls" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3510866) WM Winfield M. Freelancer > "This is not a free software." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3545754) EH Elizabeth H. Customer care associate > "The features are also very easy to use, employees that I’ve had trouble with past software think that everywhere 365 is..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3840600) Burak S. Solution Architect > "Needing many clicks, bad copy-paste experiences would really throw someone off" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2843025) MD Manuel D. Litigation Support Manager > "I liked the blended call center, call logging, call scripting and IVR/voice recognition." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2835872) VR Verified Reviewer Manager > "It offers little access to emergency services." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2903886) MS Mohammed S. Field Manager > "The easily generated and comprehensive call and service reports play a huge role in improving our internal processes." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2941498) VR Verified Reviewer Consultant > "Doing so makes you close all your chats and then you have nothing." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3176574) VR Verified Reviewer Software Engineer - 1 > "However, there were some features in Skype like Audio and Screen sharing that were much better than we get today from MS..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2956905) VR Verified Reviewer full stack developer > "I tried to search the user but the user was not found." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3014538) AV Alba V. Health Specialist > "It's convenient to use, and can connect from anywhere to take calls, etc." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3489756) VR Verified Reviewer full stack developer > "I tried to uninstall it, but it reappears automatically." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3014538) Akinlotan S. Supervisor > "Anywhere365 for Skype Business has realy helpes us in achieving a lots of communications without any compromise at my firm." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2782446) AH Ashley H. Interior Designer > "However, this was deemed unmanageable and hard to accomplish with Skype." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2810562) Godfrey C. Technical Quality Manager > "It's fantastic when it's utilized throughout the company since it allows you to rapidly locate other users; nevertheless,..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3066465) VR Verified Reviewer Lead Software Enginee > "Lack lots of functionality." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2940731) VR Verified Reviewer Software Engineer - 1 > "Now with Zoom and MS Teams I think we are better placed as a Organization in terms of efficient communication between the..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2956905) VR Verified Reviewer Recruiter > "At most part, sharing presentation or screen is quite difficult, no matter the support given presentations keeps getting..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2411530) AC Amy C. Outreach Worker > "I like how easy it is to communicate with people in and outside of my organization." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4024503) LB Lori B. General Manager > "It wasn't very user friendly, I had to do a lot of research on how to's." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2833542) YL Yuwei L. Senior accountant > "Easy to streamline the data and analyze, very clean interface." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3743958) VR Verified Reviewer Administrative Assistant > "Sometimes when I would forward my calls to my cell the call wouldn't go through." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2340384) CM Christopher M. Product Manager > "Slowing gaining traction within the company and we will see where it goes!" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3514871) EH Eric H. Editor/Publisher > "I've always had issues with Skype and the calls freezing or disconnecting." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2772650) NH Nolan H. merch analyst > "The video quality is very good and clear, and I enjoy the ability edit messages after then have been sent." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2955684) VR Verified Reviewer Software Engineer - 1 > "My overall experience was Average." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2956905) AP Andrea P. Director > "Probably the easy usability of the tool that as a 365 user it does help in order to find the appropriate function for multi..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2903935) Yasiru G. DevOps Engineer > "Most of the features are not available in the free version." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2768727) DP Dushyant P. Software Engineer > "It is also easy to learn and ramp up on, reducing training time." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3689870) Yasiru G. DevOps Engineer > "Furthermore, UI and UX is not up to the current day standards." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2768727) EH Elizabeth H. Customer care associate > "This software has a very clean user dashboard." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3840600) DL Denise L. Instructor > "I went into my control panel and uninstalled it. But the app keeps showing up" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2209783) Winston P. CEO > "What i liked the most is the sesión border controller" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3457985) DL Denise L. Instructor > "It is also not a program I'm continually using or at this time would choose to given how difficult it is just trialing it. " [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2209783) LZ Laura Z. Proposal Writer > "I deal with colleagues all over the world and it's nice that they can call in through Skype without having an international..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2791314) MA Md A. Coordinator > "The layout in my opinion is kind of challenging to navigate." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2690638) LB Lori B. General Manager > "I like the fact that you can arrange and chat with every member of the team at ease and in one place. " [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2833542) MA Md A. Coordinator > "Overall the software is ok but it has quite a bit of flaws." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2690638) [View Reviews](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) KV Kelly V. Director of CX > "The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text times." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) Vishvesh P. Marketing Executive > "First off the web interface only allows the user to access one web-page (tab) will crash if you access another page. If two pages are open at the..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) AD Ashley D. Customer Experience Manager > "The reporting is incredibly detailed, giving us real-time visibility into performance, and the Task feature is a game changer — allowing us to..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700) BR Brian R. Vice President, Customer Support > "There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon reaching..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023647) Vishvesh P. Marketing Executive > "Gladly's Empowering Enviroment improves customer service, enables more successful resolutions, reduces repeat contacts, and ultimately makes it..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) Vishvesh P. Marketing Executive > "The website also has no personality or design that would make it fun for me and my team when dealing with irate customers." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) SK Stephanie K. Senior Director of Customer Service > "The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7097441) JG Joseph G. Customer Experience Manager > "What I did not like about Gladly was the reporting." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030) RM Ryan M. Customer Experience Manager > "As a Customer Experience Manager, I appreciate how it consolidates every channel into one timeline and provides advocates with the context they need..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764) FE Floranch E. CSR > "The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733) KV Kelly V. Director of CX > "We are able to run reports based on Topics and other factors, giving us valuable insights." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) JT Jessie T. customer experience associate > "Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring tone is not..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3645759) Haocheng L. Research Team Lead > "This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6522618) CE Celestine E. Customer Service Representative > "Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4197935) RM Ryan M. Customer Experience Manager > "As someone who manages our internal knowledge base (Gladly Answers), I also appreciate how easy it is to build and maintain solutions that..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764) JM Jane M. Customer Representative > "The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much time." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4495508) JV JR V. Customer Success Associate > "I also like how all the actions with conversations are tracked so everyone can see what's going on with routing." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385) VR Verified Reviewer Team Lead > "Reporting, it's hard to generate the per-hour reporting and small screen for writing an email." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3979804) AD Ashley D. Customer Experience Manager > "It’s modern, intuitive, and built with CX teams in mind." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700) CM Catherine M. Customer Service Representative > "I don't like that whenever the page refreshes it removes the recent characters we typed in.2." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4511821) KV Kelly V. Director of CX > "Gladly has continued to make our work lives significantly more efficient and organized." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) KW Kennedy W. Customer Advisor > "The software can lag at times when sending emails." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3581653) JG Joseph G. Customer Experience Manager > "Our experience was good, but there are other platforms in the industry that can provide the same experience and more." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030) AB Analyn B. CSR > "System errors sometimes and logged when full of tasks" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4479109) JM Josie M. Custom Diet Plan Trainer > "I liked that I could see all emails from everyone in the company." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037963) LT Lindsey T. Customer Care Associate > "I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3304093) Benjamin D. Sr. Director of Customer Experience > "We handle oall of our volume via Gladly." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037937) KN Karla N. Manager > "I don’t like how it won’t show you or it isn’t clear if the member replied already" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3796107) Saskia M. Senior Director Sales Marketing > "The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we would..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4999277) DH David H. Customer Experience Advisor > "Occasional glitches, like missed calls without ringing are the only drawback after nearly a year of use." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301684) EGV Erlan Gino V. Install representative > "I am able to see call logs, emails, and notes in the same place, and make a good follow up to the current state of the request." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6057408) TC Taylor C. CXA > "The ringtone of calls is horrible." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3762199) FE Floranch E. CSR > "I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can attend..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733) RF Robbie F. Customer Service Rep > "Not really any CONS, sometimes the system will just close or disconnect call for no reason" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301664) JR Jennifer R. Director of Ecommerce > "Overall our experience with Gladly has been a very positive one and we look forward to continue the long term partnership for years to come." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023727) MN Missy N. Customer Service Rep > "I really don't know of any any features that I just don't like about Gladly" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4543985) JJ Jonathan J. Customer Advocate > "Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___5039320) LF Laura F. Customer Care Associate > "Customer not able to see us writing them back" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302916) JV JR V. Customer Success Associate > "I really love gladly and I have had a great experience with it, especially using the admin level." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385) AS Alaysia S. Customer Service Representative > "Looking at a white screen all day is hard on the eyes" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301840) DH David H. Customer care supervisor > "It is helping us distribute the interaction load between several departments, tiers and agents, also the addition of a digital calling interface..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4346965) KJ Kat J. Customer Relations Manager > "One word - TERRIFIC" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302020) [View Reviews](https://www.capterra.com/p/156723/Gladly/reviews/) ## User interface [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) 4.26 (100) [Gladly](https://www.capterra.com/p/156723/Gladly/) 4.82 (138) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Anywhere365 19/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#features) Gladly Top features 31/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/156723/Gladly/#features) ### Recognition No recognitions have been awarded to Anywhere365 No recognitions have been awarded to Gladly ### Deployment & support Anywhere365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Gladly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Anywhere365 - By Anywhere365 - Located in Netherlands - Founded in Gladly - By Gladly Software - Located in United States - Founded in 2014 ## Popular Comparisons [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $10000 Price $29/month 4.1 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/142137-169627/Anywhere365-for-Skype-Business-vs-RingOver) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.8 Features 4.6 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-156723/LiveAgent-vs-Gladly) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $10000 Price $15/month 4.1 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-142137/LiveAgent-vs-Anywhere365-for-Skype-Business) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.8 Features 4.4 4.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/156723-164283/Gladly-vs-Zendesk) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) $10000 Price $1/month 4.1 Features 4.3 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/142137-159578/Anywhere365-for-Skype-Business-vs-CallHippo) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.8 Features 4.6 4.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-156723/Tidio-Chat-vs-Gladly) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) $10000 Price €29/month 4.1 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/136894-142137/XCALLY-vs-Anywhere365-for-Skype-Business) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.8 Features 4.5 4.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/156723-169505/Gladly-vs-Zoho-Desk) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) $10000 Price $71/month 4.1 Features 4.1 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/134775-142137/inContact-Call-Center-Software-vs-Anywhere365-for-Skype-Business) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Contact vendor for pricing Price $39/month 4.8 Features 4.4 4.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-156723/Intercom-vs-Gladly) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) $10000 Price $75/month 4.1 Features 4.2 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/142137-179417/Anywhere365-for-Skype-Business-vs-Genesys-Cloud) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) Contact vendor for pricing Price $59/month 4.8 Features 4.5 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156723-204314/Gladly-vs-WATI)