# Compare Anywhere365 vs Zendesk Suite 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zendesk Suite and Anywhere365 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/142137-164283/Anywhere365-for-Skype-Business-vs-Zendesk --- # Zendesk Suite vs Anywhere365 Features and Cost Comparison Last updated June 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zendesk SuiteAnywhere3652/4 selected [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.3 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $115.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [4,083 reviews](#user-reviews) Positive 3,648 Neutral 316 Negative 119 [## Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.3 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) Starting Price $10000.00 Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [100 reviews](#user-reviews) Positive 88 Neutral 9 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,901 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Missing features Feature ratings Call Center Management 4.6 Dashboard 4.5 Call Recording 4.5 Call Logging 4.5 Call Tracking NA \--%Fit Missing features Not enough reviews Feature ratings Call Center Management NA Dashboard \-- Call Recording 4.0 Call Logging 4.2 Call Tracking NA User satisfaction User satisfaction 4.4 User reviews[4,083](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.3 User satisfaction 4.3 User reviews[100](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $115Per User, Per Month - Free version - Free trial Price starts from $10000Per Feature, Not provided by vendor - Free version - Free trial Best for Best for Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. Best for Designed for organizations using Skype for Business server, it is an on-premises contact center management platform that optimizes workforce and personalizes the customer experience. ## User reviews Pros & cons Jane F. Personal Lines Executive > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7117287) CB Christine B. Pilates transformation expert > "Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) CB Christine B. Pilates transformation expert > "It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) LZ Liron Z. Software engineer manager > "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) Abhishek R. Project Analyst > "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) SL Sapph L. Communications specialist > "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) PK Phillip K. IT Support Officer > "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) PK Phillip K. IT Support Officer > "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) SK Sarah K. People Ops Manager > "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820) VR Verified Reviewer Systems Administrator > "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) CB Cynthia B. Manager of Registration Services > "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) ML Mikes L. IT Manager > "Zendesk Suite costs are every day increasing, a challenge to small enterprises" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768) Abhishek R. Project Analyst > "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) HC Heather C. Marketing Manager > "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092) Ifra S. Zendesk Developer > "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) CB Cynthia B. Manager of Registration Services > "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) AH Ashli H. Client Solutions Navigator > "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551) Richard B. Managing Director > "Helps us keep customer support issues organised and provides a means to publish our help documentation." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) GC Graziana C. Customer Operations Lead > "Zendesk is powered to bring all the customer support solutions together, with an organized interface" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) GY Greg Y. Head of Customer Experience > "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504) VR Verified Reviewer Digital asset manager > "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510) MJ Melanie J. HR Manager > "The latest updates with reporting are difficult to navigate and removed helpful features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661) Abhishek R. Project Analyst > "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) HT Haruki T. Sr. ADR > "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) JC Jaya C. System Engineer > "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508) MB Malkiel B. Customer Service Supervisor > "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores,..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) ST Sebuliba T. Customer Success Manager > "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568) DL David L. Head of Sales > "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) Kalina B. Freelance and Human resources > "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436) JI Jahidul I. Finance > "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392) MB Matthew B. Operations Director > "The pricing structure can also become expensive as you scale, especially if you need premium features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) TG Tushar G. Cloud Engineer > "Zendesk Suite makes it easy to manage customer conversations from different channels in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) HN Harshad N. Technical Support Expert > "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) SK Simranjit K. Admin > "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541) MY Melony Y. Senior Director of Consumer Support > "Very often, they don't ask clarifying questions and provide a link to an irrelevant article." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) SC Stefano C. Marketing manager > "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) KY Katie Y. Head of Customer Success > "They do not notify you in any way if your messages can't be delivered (bounces, etc)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863) TG Tushar G. Cloud Engineer > "The interface is straightforward, and the ticketing system helps keep requests organized." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) MG Mayra G. Warehouse Manager > "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940) AR Anugrah R. Teammate > "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) Richard B. Managing Director > "Unfortunately, moving away from it is far from simple - we are locked in." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) SL Sapph L. Communications specialist > "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) NF Niall F. Head of Design > "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680) DL David L. Head of Sales > "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) Andrew K. Chief Executive Officer > "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) AI Alukut I. IT Support Specialist > "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) AR Anugrah R. Teammate > "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) MY Melony Y. Senior Director of Consumer Support > "As the leader of my support team, I would never pay for AI tools that provided this level of support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) KM Kauser M. Manager > "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588) PB Paige B. Business support management > "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586) MB Malkiel B. Customer Service Supervisor > "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) PS Pamela S. Agent > "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439) Ifra S. Zendesk Developer > "It helps align sales and support teams by providing context around customer interactions." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) AC Alliant C. Support Manager > "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) JJ Jobin J. Senior Platform Engineer > "The reporting tools are useful for tracking team performance and monitoring overall efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183) VR Verified Reviewer SDR > "I dislike that it doesn’t give you notifications when you’re not on the page" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459) GC Graziana C. Customer Operations Lead > "The ticketing system is brilliant, with robust prioritization capabilities" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) MD Michelle D. Academic Experience > "The options for smaller teams are not great in terms of features/ pricing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056) TK Tim K. Chief of Staff > "The personalized macros really increase Agent productivity too." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562) HN Harshad N. Technical Support Expert > "Chat on Zendesk by using a mobile is not very appropriate and recommended." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) AG Angela G. Customer support > "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011) DT Daniel T. IT Engineer > "The reporting leaves alot to be desired. As you move through the tiers it can become pricey." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173) LS Leonardo S. Support Analyst > "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758) AL Antony L. Ecommerce Manager > "Poor support and lack of customisation/feedback channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6689981) VS Vibhore S. Logistics Lead > "Overall, nice experience, great bundled comprehensive software for everything in one place like email and voice chat" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7128329) KH Krystle H. Accounts Receivable Specialist > "It can be expensive for smaller companies, it is also hard to set up (per our IT dept)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564217) AA Ali A. System Administrator > "Its robust automation features help streamline workflows, reducing manual tasks and improving efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6502942) JA Jess A. Zendesk Assistant > "However, it might feel overwhelming for beginners and costly for smaller teams." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6511711) TG Tim G. Customer Service Executive > "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) EA Emma A. Customer operations manager > "I might just not see how to do it, but I can't add a secondary contact to my replies." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6497471) [View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) FG Favio G. Internal Sales Representative > "Seamless integration with Skype for business and Oracle, nice features in general, a great product, once you learn how to..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3853269) AG Agnes G. Quality supervisor > "It took a little bit of getting used on how to login and how it all connects. But not being very computer savvy" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___6183730) AG Agnes G. Quality supervisor > "It is very convenient to have everything accessible at any time, just by simply login into an account." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___6183730) SJ Sarah J. Educator > "Sharing presentations and screens can be cumbersome and difficult" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4225019) NH Nolan H. merch analyst > "This software is primarily used to connect with my teams, with customers and with clients. While I do not interact with..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2955684) AG Akhil G. Supply chain analyst > "The multi tasking functionality is also difficult making it tough to navigate." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3748285) CS Coleene S. Beauty consultant > "This product is a cloud contact center solution, it helps to support and improve your workforce with Microsoft Teams and..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3511173) VR Verified Reviewer Teacher > "The multiple tabs could be sometimes confusing at first, I missed a way I could classify them (in different colors, for..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2945984) EH Elizabeth H. Customer care associate > "It displays all of the necessary call information in a clear and concise manner." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3840600) Godfrey C. Technical Quality Manager > "Dates are utilized to break up conversation history, and recalling the date of the talk I'm searching for is difficult." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3066465) VH Victoria H. Manager > "Sometimes with team members having different forms of technology to communicate, it makes it much easier to use this to..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3511298) VR Verified Reviewer Consultant > "It'll happen in the worst times too where everything will freeze and the only way to fix it is by ending the task via Task..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3176574) VR Verified Reviewer Hardware Engineer > "Support from Anywhere365 comes in handy during deployment difficulties." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4730191) AM Andrea M. Student > "If you do not pay for an account, you do not get to pick your phone number, which means not everyone will answer your..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2866186) DP Dushyant P. Software Engineer > "Given its constantly updated and modern UI, rich technical support, we believe it's worth the cost" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3689870) Neelam R. Associate > "I feel its not for large group meetings or company virtual events " [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3535471) EH Elizabeth H. Customer care associate > "The features are also very easy to use, employees that I’ve had trouble with past software think that everywhere 365 is..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3840600) MS Mohammed S. Field Manager > "Without the efficiency provided by Anywhere365, we wasted a lot of resources in inefficient field deployments that hugely..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2941498) VR Verified Reviewer Software Engineer - 1 > "However, there were some features in Skype like Audio and Screen sharing that were much better than we get today from MS..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2956905) VH Victoria H. Manager > "I had a bit of difficulty fully figuring out how to get into a flow of use at the start of use." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3511298) Godfrey C. Technical Quality Manager > "It's fantastic when it's utilized throughout the company since it allows you to rapidly locate other users; nevertheless,..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3066465) JM Jennifer M. Performance Improvement Leader > "It is difficult to connect with a company who does not also use Skype for business as the meeting links take many clicks..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2844399) VR Verified Reviewer Software Engineer - 1 > "Now with Zoom and MS Teams I think we are better placed as a Organization in terms of efficient communication between the..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2956905) CM Cara M. Marketing analyst > "I used to have no issue with Skype, but when everybody went remote during Covid it became incredible unreliable - calls..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2803095) AC Amy C. Outreach Worker > "I like how easy it is to communicate with people in and outside of my organization." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4024503) VR Verified Reviewer Consultant > "Doing so makes you close all your chats and then you have nothing." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3176574) AJ Anshul J. Business Analyst > "Skype Business helps in scheduling meetings and it also helps in checking the availability of person with whom you are..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2894879) VR Verified Reviewer full stack developer > "I tried to search the user but the user was not found." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3014538) YL Yuwei L. Senior accountant > "Easy to streamline the data and analyze, very clean interface." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3743958) VR Verified Reviewer full stack developer > "I tried to uninstall it, but it reappears automatically." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3014538) MS Mohammed S. Field Manager > "With anywhere365, we are able to better collate information from calls with our farmers, structure our deployment..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2941498) VR Verified Reviewer Recruiter > "At most part, sharing presentation or screen is quite difficult, no matter the support given presentations keeps getting..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2411530) NH Nolan H. merch analyst > "The video quality is very good and clear, and I enjoy the ability edit messages after then have been sent." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2955684) VR Verified Reviewer Administrative Assistant > "Sometimes when I would forward my calls to my cell the call wouldn't go through." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2340384) DP Dushyant P. Software Engineer > "It is also easy to learn and ramp up on, reducing training time." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3689870) EH Eric H. Editor/Publisher > "I've always had issues with Skype and the calls freezing or disconnecting." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2772650) EH Elizabeth H. Customer care associate > "This software has a very clean user dashboard." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3840600) WM Winfield M. Freelancer > "This is not a free software." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3545754) KD Karen D. Marketing Coordinator > "I would recommend it as being my top 4 options for communication platforms and essential for the remote working space." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2967666) VR Verified Reviewer Software Engineer - 1 > "My overall experience was Average." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2956905) AJ Anshul J. Business Analyst > "Skype is very good collaboration and communication tool we can do video and voice calls over it with the help of internet..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2894879) Yasiru G. DevOps Engineer > "Most of the features are not available in the free version." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2768727) YL Yuwei L. Senior accountant > "Overall pretty good software and I would recommend to other users" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3743958) Burak S. Solution Architect > "Needing many clicks, bad copy-paste experiences would really throw someone off" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2843025) AG Akhil G. Supply chain analyst > "The application is very easy to use and great at the price." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3748285) Yasiru G. DevOps Engineer > "Furthermore, UI and UX is not up to the current day standards." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2768727) VR Verified Reviewer Hardware Engineer > "Overall it's a great support tool." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4730191) VR Verified Reviewer Manager > "It offers little access to emergency services." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2903886) VR Verified Reviewer Lead Project Manager > "Also easy for clients to connect and join audio/ video calls" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3510866) AH Ashley H. Interior Designer > "However, this was deemed unmanageable and hard to accomplish with Skype." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2810562) Samuel O. Full stack web developer > "Despite their little short comings I will choose anywhere 365 skype for business any day any time and I highly recommend..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3070374) VR Verified Reviewer Lead Software Enginee > "Lack lots of functionality." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2940731) MD Manuel D. Litigation Support Manager > "I liked the blended call center, call logging, call scripting and IVR/voice recognition." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2835872) MA Md A. Coordinator > "The layout in my opinion is kind of challenging to navigate." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2690638) MS Mohammed S. Field Manager > "The easily generated and comprehensive call and service reports play a huge role in improving our internal processes." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2941498) LB Lori B. General Manager > "It wasn't very user friendly, I had to do a lot of research on how to's." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2833542) AV Alba V. Health Specialist > "It's convenient to use, and can connect from anywhere to take calls, etc." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3489756) MA Md A. Coordinator > "Overall the software is ok but it has quite a bit of flaws." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2690638) [View Reviews](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) ## User interface 4.41 (4,083) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) 4.26 (100) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Zendesk Suite Top features 33/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/164283/Zendesk/#features) Anywhere365 19/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#features) ### Recognition Zendesk Suite is recognized as a top-rated tool in 3 Capterra Shortlist reports Anywhere365 is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Zendesk Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Anywhere365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zendesk Suite - By Zendesk - Located in United States - Founded in 2007 Anywhere365 - By Anywhere365 - Located in Netherlands - Founded in ## Popular Comparisons [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $115/month Price $25/month 4.4 Features 4.4 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 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