# Compare Anywhere365 vs Genesys Cloud CX 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Anywhere365 and Genesys Cloud CX based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/142137-179417/Anywhere365-for-Skype-Business-vs-Genesys-Cloud --- # Anywhere365 vs Genesys Cloud CX Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Anywhere365Genesys Cloud CX2/4 selected [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.3 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) [## Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.3 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) Starting Price $10000.00 Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [100 reviews](#user-reviews) Positive 88 Neutral 9 Negative 3 [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting Price $75.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.4 Customer Service 4 Reviews Sentiment Based on [262 reviews](#user-reviews) Positive 229 Neutral 23 Negative 10 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Zoho Desk 4.5 (2,211) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (983) * * * Starting Price €61.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,408) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,071) * * * Starting Price $39.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Call Center Management NA Dashboard \-- Call Logging 4.2 Call Recording 4.0 Call Tracking NA 79%Fit High performer Feature ratings Call Center Management 4.5 Dashboard 3.0 Call Logging 4.5 Call Recording 4.6 Call Tracking 4.7 User satisfaction User satisfaction 4.3 User reviews[100](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.2 User satisfaction 4.3 User reviews[262](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Ease of use 4.4 Functionality 4.2 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $10000Per Feature, Not provided by vendor - Free version - Free trial Price starts from $75Per User, Per Month - Free version - Free trial Best for Best for Designed for organizations using Skype for Business server, it is an on-premises contact center management platform that optimizes workforce and personalizes the customer experience. Best for Companies of all sizes looking for an easy, all-in-one cloud contact center solution. ## User reviews Pros & cons CS Coleene S. Beauty consultant > "This product is a cloud contact center solution, it helps to support and improve your workforce with Microsoft Teams and..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3511173) AG Agnes G. Quality supervisor > "It took a little bit of getting used on how to login and how it all connects. But not being very computer savvy" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___6183730) VH Victoria H. Manager > "Sometimes with team members having different forms of technology to communicate, it makes it much easier to use this to..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3511298) SJ Sarah J. Educator > "Sharing presentations and screens can be cumbersome and difficult" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4225019) VR Verified Reviewer Hardware Engineer > "Support from Anywhere365 comes in handy during deployment difficulties." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4730191) AG Akhil G. Supply chain analyst > "The multi tasking functionality is also difficult making it tough to navigate." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3748285) FG Favio G. Internal Sales Representative > "Seamless integration with Skype for business and Oracle, nice features in general, a great product, once you learn how to..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3853269) AM Andrea M. Student > "If you do not pay for an account, you do not get to pick your phone number, which means not everyone will answer your phone..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2866186) AG Agnes G. Quality supervisor > "It is very convenient to have everything accessible at any time, just by simply login into an account." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___6183730) Neelam R. Associate > "I feel its not for large group meetings or company virtual events " [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3535471) AJ Anshul J. Business Analyst > "Skype Business helps in scheduling meetings and it also helps in checking the availability of person with whom you are..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2894879) MS Mohammed S. Field Manager > "Without the efficiency provided by Anywhere365, we wasted a lot of resources in inefficient field deployments that hugely..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2941498) MS Mohammed S. Field Manager > "With anywhere365, we are able to better collate information from calls with our farmers, structure our deployment schedules..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2941498) VH Victoria H. Manager > "I had a bit of difficulty fully figuring out how to get into a flow of use at the start of use." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3511298) NH Nolan H. merch analyst > "This software is primarily used to connect with my teams, with customers and with clients. While I do not interact with..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2955684) JM Jennifer M. Performance Improvement Leader > "It is difficult to connect with a company who does not also use Skype for business as the meeting links take many clicks to..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2844399) EH Elizabeth H. Customer care associate > "It displays all of the necessary call information in a clear and concise manner." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3840600) CM Cara M. Marketing analyst > "I used to have no issue with Skype, but when everybody went remote during Covid it became incredible unreliable - calls..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2803095) AJ Anshul J. Business Analyst > "Skype is very good collaboration and communication tool we can do video and voice calls over it with the help of internet..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2894879) VR Verified Reviewer Teacher > "The multiple tabs could be sometimes confusing at first, I missed a way I could classify them (in different colors, for..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2945984) VR Verified Reviewer Hardware Engineer > "Overall it's a great support tool." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4730191) Godfrey C. Technical Quality Manager > "Dates are utilized to break up conversation history, and recalling the date of the talk I'm searching for is difficult." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3066465) DP Dushyant P. Software Engineer > "Given its constantly updated and modern UI, rich technical support, we believe it's worth the cost" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3689870) VR Verified Reviewer Consultant > "It'll happen in the worst times too where everything will freeze and the only way to fix it is by ending the task via Task..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3176574) VR Verified Reviewer Lead Project Manager > "Also easy for clients to connect and join audio/ video calls" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3510866) WM Winfield M. Freelancer > "This is not a free software." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3545754) EH Elizabeth H. Customer care associate > "The features are also very easy to use, employees that I’ve had trouble with past software think that everywhere 365 is..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3840600) Burak S. Solution Architect > "Needing many clicks, bad copy-paste experiences would really throw someone off" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2843025) MD Manuel D. Litigation Support Manager > "I liked the blended call center, call logging, call scripting and IVR/voice recognition." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2835872) VR Verified Reviewer Manager > "It offers little access to emergency services." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2903886) MS Mohammed S. Field Manager > "The easily generated and comprehensive call and service reports play a huge role in improving our internal processes." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2941498) VR Verified Reviewer Consultant > "Doing so makes you close all your chats and then you have nothing." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3176574) VR Verified Reviewer Software Engineer - 1 > "However, there were some features in Skype like Audio and Screen sharing that were much better than we get today from MS..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2956905) VR Verified Reviewer full stack developer > "I tried to search the user but the user was not found." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3014538) AV Alba V. Health Specialist > "It's convenient to use, and can connect from anywhere to take calls, etc." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3489756) VR Verified Reviewer full stack developer > "I tried to uninstall it, but it reappears automatically." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3014538) Akinlotan S. Supervisor > "Anywhere365 for Skype Business has realy helpes us in achieving a lots of communications without any compromise at my firm." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2782446) AH Ashley H. Interior Designer > "However, this was deemed unmanageable and hard to accomplish with Skype." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2810562) Godfrey C. Technical Quality Manager > "It's fantastic when it's utilized throughout the company since it allows you to rapidly locate other users; nevertheless,..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3066465) VR Verified Reviewer Lead Software Enginee > "Lack lots of functionality." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2940731) VR Verified Reviewer Software Engineer - 1 > "Now with Zoom and MS Teams I think we are better placed as a Organization in terms of efficient communication between the..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2956905) VR Verified Reviewer Recruiter > "At most part, sharing presentation or screen is quite difficult, no matter the support given presentations keeps getting..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2411530) AC Amy C. Outreach Worker > "I like how easy it is to communicate with people in and outside of my organization." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___4024503) LB Lori B. General Manager > "It wasn't very user friendly, I had to do a lot of research on how to's." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2833542) YL Yuwei L. Senior accountant > "Easy to streamline the data and analyze, very clean interface." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3743958) VR Verified Reviewer Administrative Assistant > "Sometimes when I would forward my calls to my cell the call wouldn't go through." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2340384) CM Christopher M. Product Manager > "Slowing gaining traction within the company and we will see where it goes!" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3514871) EH Eric H. Editor/Publisher > "I've always had issues with Skype and the calls freezing or disconnecting." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2772650) NH Nolan H. merch analyst > "The video quality is very good and clear, and I enjoy the ability edit messages after then have been sent." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2955684) VR Verified Reviewer Software Engineer - 1 > "My overall experience was Average." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2956905) AP Andrea P. Director > "Probably the easy usability of the tool that as a 365 user it does help in order to find the appropriate function for multi..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2903935) Yasiru G. DevOps Engineer > "Most of the features are not available in the free version." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2768727) DP Dushyant P. Software Engineer > "It is also easy to learn and ramp up on, reducing training time." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3689870) Yasiru G. DevOps Engineer > "Furthermore, UI and UX is not up to the current day standards." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2768727) EH Elizabeth H. Customer care associate > "This software has a very clean user dashboard." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3840600) DL Denise L. Instructor > "I went into my control panel and uninstalled it. But the app keeps showing up" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2209783) Winston P. CEO > "What i liked the most is the sesión border controller" [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___3457985) DL Denise L. Instructor > "It is also not a program I'm continually using or at this time would choose to given how difficult it is just trialing it. " [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2209783) LZ Laura Z. Proposal Writer > "I deal with colleagues all over the world and it's nice that they can call in through Skype without having an international..." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2791314) MA Md A. Coordinator > "The layout in my opinion is kind of challenging to navigate." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2690638) LB Lori B. General Manager > "I like the fact that you can arrange and chat with every member of the team at ease and in one place. " [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2833542) MA Md A. Coordinator > "Overall the software is ok but it has quite a bit of flaws." [See full review](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#Capterra___2690638) [View Reviews](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) SM Sherry M. Executive Manager > "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting,..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) SM Sherry M. Executive Manager > "The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) SKT Song Kean T. NOC and SOC Manager > "Features rich tool to enable smooth customer service operation, inbound call recording and phone queues management." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6256658) VR Verified Reviewer Associate technical support engineer > "The call assignment is random and not as per first come first serve while on queue, navigation is very difficult..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6716002) KW Kris W. Project Manager > "The alignment of multiple communication channels makes managing our call center staff and monitoring customer..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6451500) VR Verified Reviewer Associate Leadership Team > "Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6858437) SW Sharon W. Case Manager > "It would be very helpful to allow employees to customize caller ID without adding on expensive feature for the..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609) Glen T. System Support Lead > "Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6427682) Jordan M. HR Generalist > "Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401) SW Sharon W. Case Manager > "Menu to change options is a bit antiquated and time consuming." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609) LB LaSheena B. Solution Analyst > "I have enjoyed Genesys; modern, new, fresh and can handle daily inbound and out bound calls amongst other things." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6774566) JF Jon F. Manager > "Difficult to integrate on to your site, documentation was lacking for us" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6598011) SB Sabrina B. Systems Developer > "Genesys Cloud CX has established accurate customer help, which brings an immediate live chat for customers." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6247808) LF Liam F. Operations Manager > "Lacks sophisticated outbound dialling." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556404) RW Ryan W. Business analyst > "The AI-driven predictions and automation features are especially useful for managing staffing and schedules..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747) Lizandro H. Sales Development Specialist > "The call quality and the recording of the calls were sometimes not heard." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6022052) Jordan M. HR Generalist > "Simple to use deskless calling service with the ability to forward calls and review voicemails." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401) NN Nick N. Workforce Management > "Not user friendly." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6536495) Jordan M. HR Generalist > "The caller ID, volume options, and interface is well done." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401) KS Kyle S. Team leader > "times out and difficult to initially use" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6462048) MHS Mohammed Hareez S. Customer Success representative > "we use Genesys cloud to interact with customers via calls and emails and its so far the best" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6691179) Abel A. Agent > "all I can fault about this software is its high cost for small businesses" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5059915) HD Harinder D. Insurance Advisor > "It focuses on delivering exceptional customer service to all the clients." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6779762) NT Nicholas T. UC Engineer / Developer > "The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4696997) DL Daniela L. Sales manager > "In short, is a powerful tool that, despite its complexity, can significantly enhance how businesses interact with..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6463546) KM Kyle M. Workforce Management Operations Scheduler > "The scheduling portion that is supposed to make this web based call functionality, reporting and adherence portions..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3355456) SM Sherry M. Executive Manager > "Overall using Genesys Cloud CX is very efficient, although not easy to learn. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) JJ Jonathan J. Manager Reporting & WFM > "The Salesforce External Routing feature isn't well documented or understood" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4547969) Saskia M. Senior Director Sales Marketing > "In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5011669) TH Taja H. Fan Service agent > "Sometimes calls do not come through" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4349272) CC Cody C. CSR > "Great for managing contact center." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535) AP Amanda P. Manager, Business Technology Solutions > "Pure Voice and how calls get routed through our virtual edges causes some issues from time to time. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2843493) RW Ryan W. Business analyst > "The AI-driven forecasting is generally accurate, helping us keep staffing balanced." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747) EAM Edgar Alan M. Systems Leader > "We have problems with the integration with our SAP, because the version wasn't compatible with the solution." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2945547) LR Lyn R. Enrollment Growth Rep > "I like that you can pop out a little window to make it easier to use it while using other apps." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6758801) Marek K. Sr. CX Consultant > "Relatively slow delivery of solutions to main painpoints reported by business via idea portal." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3195463) AT Alejandra T. BU Regional Sales Manager > "The payback, once implemented, as a multi-channel tool is awesome." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6664004) DK Darya K. Escalation Manager > "The system does not remember the user and periodically you need to enter your login and password again." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3361002) CC Cody C. CSR > "Very professional company, great software, and overall amazing reporting on stats." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535) YY Ye Y. Technical Specialist > "Dashboard is missing the flexibility for shorting agent status." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2988882) OR Oliver R. Owner > "Simple to use and offers first-class connectivity." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6829271) JL Jose L. manager coordinator > "professionals service werent that good sometimes" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4076419) WT William T. Omnichannel Services Engineer > "Working day to day in Genesys Cloud has been wonderful, most functions are straight forward and logical." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6250771) PP Pritam P. Senior Engineer > "As such i don't have any point to describe but one thing i am facing now a days after every maintenance window,..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2147837) DJ Danny J. Resource Lead > "The new drag and drop feature was a welcomed addition, this allows quick & easy updated for singular exceptions." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4746565) PS Paul S. Workforce Analyst > "With the Covid-19 pandemic we had to quickly configure much of our staff to work from home." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2096337) AC Andreea C. CX Manager > "More indicators available (than previous solution we were using)." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6589729) VR Verified Reviewer Expert > "Reporting needs to be improved, because it's rigid and hard to customized." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2137127) BV Brenda V. Broker Coordinator > "The latest version and updates have been great." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6813878) VR Verified Reviewer Freelance Writer > "The sound quality of calls can be questionable in seasons." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2731026) SC Sarai C. Customer Care Navigator > "I also appreciate using the dial on screen." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6705722) VR Verified Reviewer Operations Manager > "Since it is centrally located on the cloud, we have had some issues with lag." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2096027) VC Victoria C. Digital Administrator > "You can also put on hold a customer or add another participant on the call(conferencing).Customer service agents..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4638382) YP Yashodha P. Senior Service Engineer > "PureCloud application crashes sometimes" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2167741) [View Reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) ## User interface [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) 4.26 (100) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) 4.33 (262) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Anywhere365 19/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/#features) Genesys Cloud CX Top features 44/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/179417/Genesys-Cloud/#features) ### Recognition No recognitions have been awarded to Anywhere365 No recognitions have been awarded to Genesys Cloud CX ### Deployment & support Anywhere365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Genesys Cloud CX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Anywhere365 - By Anywhere365 - Located in Netherlands - Founded in Genesys Cloud CX - By Genesys - Located in United States - Founded in 1990 ## Popular Comparisons [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $10000 Price $29/month 4.1 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/142137-169627/Anywhere365-for-Skype-Business-vs-RingOver) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $75/month Price $29/month 4.2 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-179417/RingOver-vs-Genesys-Cloud) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $10000 Price $15/month 4.1 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-142137/LiveAgent-vs-Anywhere365-for-Skype-Business) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $75/month Price $90/month 4.2 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-179417/Cloud-Predictive-Dialer-vs-Genesys-Cloud) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) $10000 Price $1/month 4.1 Features 4.3 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/142137-159578/Anywhere365-for-Skype-Business-vs-CallHippo) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $75/month Price $25/month 4.2 Features 4.8 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-179417/CallCenterNOW-vs-Genesys-Cloud) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) $10000 Price €29/month 4.1 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/136894-142137/XCALLY-vs-Anywhere365-for-Skype-Business) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $75/month Price $15/month 4.2 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-179417/LiveAgent-vs-Genesys-Cloud) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) $10000 Price $71/month 4.1 Features 4.1 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/134775-142137/inContact-Call-Center-Software-vs-Anywhere365-for-Skype-Business) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $75/month Price $39/month 4.2 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179417/Zendesk-vs-Genesys-Cloud) [Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[4.26 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $10000 Price $90/month 4.1 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-142137/Cloud-Predictive-Dialer-vs-Anywhere365-for-Skype-Business) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) $75/month Price $25/month 4.2 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/175788-179417/Nextiva-vs-Genesys-Cloud)