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Thought Industries vs Gainsight CS: Which is a better fit?

Updated on June 2nd, 2024
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Summary
Features in Customer Success
31
Best performer
50
  • Activity Tracking
  • Churn Management
  • CRM
25
50
  • Configurable Workflow
  • Customer Database
  • Customer Engagement
User satisfaction
4.6
User reviews79
Ease of use
4.2
Functionality
4.2
Value for money
4.4
Customer support
4.4
4.4
User reviews49
Ease of use
4.0
Functionality
4.4
Value for money
4.1
Customer support
4.5
Price starts from
Not provided by vendor
Free version
Free trial
--
One-time payment
Free version
Free trial
Best for

With the TI Enterprise Learning Cloud, manage your entire learning business with one platform that enables you to easily meet your customers' needs at the right time, pace, and place.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
142263
5 screenshots
148980
5 screenshots

Thought Industries

Top Features
31/50
  • Chat/Messaging
  • Configurable Workflow
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customizable Forms
  • Email Management
  • Event Triggered Actions
  • Health Score
  • Multi-Channel Communication
  • NPS of Customers
  • Onboarding
  • Performance Metrics
  • Renewal Management
  • Reporting & Statistics
  • Usage Tracking/Analytics
  • Workflow Management
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • API
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • CRM
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Engagement Tracking
  • Feedback Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Real-Time Data
  • Real-Time Notifications
  • Reporting/Analytics
  • Revenue Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Widgets
  • Win/Loss Analysis
See All features
Hide Customer Success Software Features -

Gainsight CS

25/50
Show Customer Success Software Features +
Thought Industries
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gainsight CS
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Thought Industries
  • By Thought Industries
  • Located in United States
  • Founded in 2012
Gainsight CS
  • By Gainsight
  • Located in United States
  • Founded in 2009
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