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ChurnZero was designed for digital subscription business (SAAS, content, services) where customer engagement is key to Customer Success.
With the TI Enterprise Learning Cloud, manage your entire learning business with one platform that enables you to easily meet your customers' needs at the right time, pace, and place.
Great experience from the start. The implementation team is top notch and the customer success team is responsive, knowledgable, and always willing to go the extra mile.
The HubSpot sync only syncs tasks, there is no sync for emails or notes. The Custom Table interface (where integrations sync to) is really badly formatted making it difficult to read.
Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.
Find new Users that I may not have been introduced to (who else is spending time in the app?). Reduce Churn on clients (reduce revenue loss).
Other teams are amazed when they see how quickly data can be pulled up and exported. They also provide excellent support from answering product questions to more advanced customer success strategy.
Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries.
It's great to have a system that tracks what our customers are doing and we're able to set up benchmarks for them to hit with reminder task and all of that fun stuff.
Getting everything configured in the beginning was very difficult. Our product is very complex so it took us a while to set everything up initially.
I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease.
However the biggest "miss" is still the lack of rules. For example, I cannot easily define a rule that says "assign all new hires in the Customer Service Department, the following training courses.
We are very pleased with our transition to the T.I. platform and the opportunity for growth.
The site can be confusing to navigate at times.
We have been happy with the software and they have helped us grow as a company. Their customer services is very responsive and the account management team has been much more helpful in the past year.
The exported data files can be confusing to manage at first and requires some effort to digest and absorb.
They are great to work with and truly want what is best for us. TI is also continually developing for the better, so look forward to seeing what else is in store.
The reporting is lacking and it is difficult to customize user reporting.
ChurnZero
Top FeaturesThought Industries
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