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ChurnZero vs Thought Industries: Which is a better fit?

Updated on April 14th, 2024
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Summary
Features in Customer Success
44
Best performer
50
  • Configurable Workflow
  • Contact Management
  • Customer Database
31
50
  • Drag & Drop
  • Knowledge Base Management
  • Multi-Language
User satisfaction
4.7
User reviews128
Ease of use
4.3
Functionality
4.4
Value for money
4.7
Customer support
4.9
4.6
User reviews79
Ease of use
4.2
Functionality
4.2
Value for money
4.4
Customer support
4.4
Price starts from
Yearly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

ChurnZero was designed for digital subscription business (SAAS, content, services) where customer engagement is key to Customer Success.

With the TI Enterprise Learning Cloud, manage your entire learning business with one platform that enables you to easily meet your customers' needs at the right time, pace, and place.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
157980
5 screenshots
142263
5 screenshots

ChurnZero

Top Features
44/50
  • Chat/Messaging
  • Customizable Forms
  • Drag & Drop
  • Knowledge Base Management
  • Multi-Language
  • Social Media Integration
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • API
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • CRM
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Health Score
  • Monitoring
  • Multi-Channel Communication
  • NPS of Customers
  • Onboarding
  • Performance Metrics
  • Real-Time Data
  • Real-Time Notifications
  • Renewal Management
  • Reporting/Analytics
  • Reporting & Statistics
  • Revenue Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Widgets
  • Win/Loss Analysis
  • Workflow Management
See All features
Hide Customer Success Software Features -

Thought Industries

31/50
Show Customer Success Software Features +
ChurnZero
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Thought Industries
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ChurnZero
  • By ChurnZero
  • Located in United States
  • Founded in 2015
Thought Industries
  • By Thought Industries
  • Located in United States
  • Founded in 2012
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