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HubSpot Service Hub vs Thought Industries: Which is a better fit?

Updated on February 11th, 2025
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Summary
Features in Customer Success
41
Best performer
50
  • Chat/Messaging
  • Contact Management
  • Customer Database
31
50
  • Activity Tracking
  • Churn Management
  • Drag & Drop
User satisfaction
4.4
User reviews172
Ease of use
4.4
Functionality
4.1
Value for money
4.3
Customer support
4.6
4.6
User reviews79
Ease of use
4.2
Functionality
4.2
Value for money
4.4
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

With the TI Enterprise Learning Cloud, manage your entire learning business with one platform that enables you to easily meet your customers' needs at the right time, pace, and place.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-9d3e1d28-5330-4470-1a77-08d8e9a0cd10
Brooke W
Head of Marketing
4.0

Brooke: Hi, my name is Brooke. I'm the Director of Customer Success, and I would give HubSpot Service Hub a four star rating. For more ratings, you can look at the link below. Before HubSpot Service, I was working with Freshdesk and while their system was actually pretty good, it was not connected to our CRM and to marketing and sales efforts. And what's amazing about HubSpot Service is I'm able to look at tickets and what's coming in to our support and service area and connect it back to the different contacts that are associated with deals in the sales pipeline and marketing sequences that are going on. I chose HubSpot Service for a few reasons. One is that it's connected to our larger CRM, which is associated with HubSpot, so everything is connected to the marketing and sales channels, which is really helpful when collaborating with different teams. As the Director of Customer Success, it's really important for me to keep track of all of our tickets and be able to categorize them between our current customers, our potential customers, and people who are just trying out the system. And also it's just a super easy and intuitive platform that makes it really helpful to quickly go through all the tickets, create knowledge base articles, and do so many things that are so crucial as someone working on the support CS side. Getting started with HubSpot Service was actually super easy. The only hard part that needed to be done was importing previous tickets into the HubSpot system. That took just a few hours of work overall, otherwise everything else was super easy. Creating all the new articles for the knowledge base is also super simple because they help you import what you have from our previous platform as well. So HubSpot is really big on making sure your onboarding process is quite seamless and it has made for our start with them for the past few months super helpful. Something that we recommend for teams that are considering HubSpot service is to understand on what other components in your company are being used. So for example, if the sales team is working with a completely different platform or the marketing team is working with something else, you need to see if all of those different elements can be integrated within HubSpot itself, because what's amazing about HubSpot is having all those different elements interconnect, make your job for yourself, for your team, for your colleagues on another team, so much easier, and you can work seamlessly and understand how everything is working together. Our issue with our previous platform was that it wasn't connected to our CRM, and now with HubSpot Service, it makes things way easier.

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142263
5 screenshots

HubSpot Service Hub

Top Features
41/50
  • Activity Tracking
  • Churn Management
  • Configurable Workflow
  • Drag & Drop
  • Monitoring
  • Renewal Management
  • Revenue Management
  • Widgets
  • Win/Loss Analysis
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • API
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • CRM
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Health Score
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Language
  • NPS of Customers
  • Onboarding
  • Performance Metrics
  • Real-Time Data
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Workflow Management
See All features
Hide Customer Success Software Features -

Thought Industries

31/50
Show Customer Success Software Features +
HubSpot Service Hub
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Thought Industries
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HubSpot Service Hub
  • By HubSpot
  • Located in United States
  • Founded in 2012
Thought Industries
  • By Thought Industries
  • Located in United States
  • Founded in 2012
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