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Thought Industries vs SmartKarrot: Which is a better fit?

Updated on August 18th, 2024
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Summary
Features in Customer Success
31
50
  • CRM
  • Knowledge Base Management
  • Multi-Language
43
Best performer
50
  • Chat/Messaging
  • Configurable Workflow
  • Customer Database
User satisfaction
4.6
User reviews79
Ease of use
4.2
Functionality
4.2
Value for money
4.4
Customer support
4.4
4.4
User reviews37
Ease of use
4.2
Functionality
4.3
Value for money
4.4
Customer support
4.8
Price starts from
Not provided by vendor
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

With the TI Enterprise Learning Cloud, manage your entire learning business with one platform that enables you to easily meet your customers' needs at the right time, pace, and place.

SaaS & Enterprises applications. Recurring revenue businesses, customer success, product success, and customer engagement.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
142263
5 screenshots
189459
5 screenshots

Thought Industries

31/50
  • Chat/Messaging
  • Configurable Workflow
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customizable Forms
  • Email Management
  • Event Triggered Actions
  • Health Score
  • Multi-Channel Communication
  • NPS of Customers
  • Onboarding
  • Performance Metrics
  • Renewal Management
  • Reporting & Statistics
  • Usage Tracking/Analytics
  • Workflow Management
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • API
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • CRM
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Engagement Tracking
  • Feedback Management
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Real-Time Data
  • Real-Time Notifications
  • Reporting/Analytics
  • Revenue Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Widgets
  • Win/Loss Analysis
See All features
Hide Customer Success Software Features -

SmartKarrot

Top Features
43/50
Show Customer Success Software Features +
Thought Industries
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SmartKarrot
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Thought Industries
  • By Thought Industries
  • Located in United States
  • Founded in 2012
SmartKarrot
  • By SmartKarrot
  • Located in United States
  • Founded in 2018
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