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Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.
Jane is a powerful practice management software that helps practice owners streamline their daily workflows. Manage your scheduling, charting, insurance, and billing, all without having to leave Jane.
They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service.
THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler.
Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind.
In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off.
Vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.
And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA.
I love the ease of navigating through this software. It’s very user friendly and if I have questions I can call and get friendly customer service.
Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing.
Jane's ability to add both email & text reminder options (WITHOUT added fees for text reminders!!!!) & set things up so the patient's could select the options that work best for them was a godsend.
I am not sure there is anything that I dislike at this time.
I love that the Jane app is both very "powerful" but also so reliable. This has revolutionized running my massage therapy practice.
Inability to customize of a few financial reports.
From both a legal health care provider chart documentation standpoint, AND a business standpoint, Jane App Is SUPER user friendly and just over all awesome.
Another missing element is that you can't list your expenses, only the income.
Love the support when initially setting this up and all the help along the way when needed. The team at Jane responds quickly and they are so helpful.
The downside of trying to be a system for everyone means that at some point it might become too difficult to use, or difficult to learn, especially as Jane becomes popular in other countries.
Shanie: Hi, my name is Shanie and I am the CEO of Elevation Global Group. My company size is 28. We are a team of 28, and I rate Vcita a five. I use a lot of software because I run multiple companies, from transportation to media to online training school, and I use a lot of software. Prior to Vcita, I was using HubSpot and Setmore, then I tried Calendly. I tried so much different, Calendar, Nozzle. I tried a lot of different systems to try to get everything that I need, and Vcita just had everything. It's one software that does a little bit of everything. You can manage your customers, book appointments online, send invoices, and it integrates well with Zoom, being that everything is on Zoom now. So that's the reason why I really chose them, is they have more of everything that I need under one system, versus using a lot of different system to accomplish the same task. The initial process, like anything, it took a while because every part had to be done separately. Set up your calendar, transferring your customer, integrate. It wasn't a bad process, it just, it's a process. So when it's time to invite my team, it was pretty simple, because all I had to do was just click Invite and they were able to join without any problems. I will recommend trying it. I will recommend trying it, making sure that it's something that you really want, because if you don't use all of the features that's included in the software, then it could be a bit much. But if you are somebody that you're sending online invoices, you're booking online appointments, you want to automate some of your processes, then it's perfect for you.
Nicole: Hi, I'm Nicole. I am a doctor of physical therapy, and I am the owner and founder of Body and Motion Physical Therapy and Wellness. I have a very small practice with three other doctors of physical therapy who work with me, and I would rate JaneApp a five out of five. Before using JaneApp, we were using a program called HoneyBook and it just wasn't EMR-friendly enough for us. It wasn't HIPAA-compliant, so we switched over to JaneApp and we've absolutely loved the abilities that JaneApp has for our practice. The reason why we chose JaneApp in our practice is because it has a really simple online booking system for all of our clients to go online and book. It also has the ability to take payment at the time of service, and as a cash practice, this is really important to us. So all of the portals are right there for our clients to pay and for us to have all the reporting at the end of the day. Speaking of reporting, we also love the ability that we can recapture lost visits and we can go into that report tab and see all of the clients who we haven't seen recently so we can reach out to them. Jane has so many features where it's everything all in one, and we don't have to have multiple programs. We can just rely only on Jane for absolutely everything we need at our practice. JaneApp was really easy to get started with because they have a whole library of videos on their website that help you with everything. And I'll admit, I call them very often, and it's not because there's tech issues, it's because sometimes I'm not super tech-friendly and their customer service is 10 out of 10. They're always so easy to reach, so friendly, and absolutely help me every single time. I would absolutely suggest if you are thinking about getting Jane, it is the best EMR system. Just do it. You can hop on a phone call with them, or what I did is I did a demo with them. And as soon as I did a demo, I absolutely loved it. So my advice is if you're thinking about an EMR system and you are a therapist, you should do it.
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