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Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.
Professional services and appointment-focused businesses looking to automate client bookings, cancellations, reminders, and payments by using the online scheduling tool.
They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service.
THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler.
Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind.
In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off.
Vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.
And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA.
I love the ease of navigating through this software. It’s very user friendly and if I have questions I can call and get friendly customer service.
Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing.
The best part about this software is the ease for customers to go on and book their own appointments and add to their own calendars. It also looks very nice on our Squarespace website.
The bad thing now is that I have to have 2 management softwares to control all my business.
I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful.
Their expectation is that you hire a freelancer to figure out the work-around. I found it to be too much of a "time suck" for the price.
It’s user friendly and was super easy for me to set up. Ve never had any problems and I like all the features like questionnaires.
Needless to say, I appeared very amateurish and not very professional and have lost a lot of business.
Hi, This software is better than other scheduling softwares I have used. The interface and clarity of email notifications is sharp and the functionality of the free version is excellent.
The same applies to setting availability. It can be a bit confusing when blocking off times by day.
Shanie: Hi, my name is Shanie and I am the CEO of Elevation Global Group. My company size is 28. We are a team of 28, and I rate Vcita a five. I use a lot of software because I run multiple companies, from transportation to media to online training school, and I use a lot of software. Prior to Vcita, I was using HubSpot and Setmore, then I tried Calendly. I tried so much different, Calendar, Nozzle. I tried a lot of different systems to try to get everything that I need, and Vcita just had everything. It's one software that does a little bit of everything. You can manage your customers, book appointments online, send invoices, and it integrates well with Zoom, being that everything is on Zoom now. So that's the reason why I really chose them, is they have more of everything that I need under one system, versus using a lot of different system to accomplish the same task. The initial process, like anything, it took a while because every part had to be done separately. Set up your calendar, transferring your customer, integrate. It wasn't a bad process, it just, it's a process. So when it's time to invite my team, it was pretty simple, because all I had to do was just click Invite and they were able to join without any problems. I will recommend trying it. I will recommend trying it, making sure that it's something that you really want, because if you don't use all of the features that's included in the software, then it could be a bit much. But if you are somebody that you're sending online invoices, you're booking online appointments, you want to automate some of your processes, then it's perfect for you.
Matthew: My name is Matthew. I'm a CPA from Strat Associates, and I give Acuity five out of five. We use Bookedin first, and we switched away from that because they kept increasing the price and it got a little too expensive, and I researched probably 10 other options before I went with Acuity. I chose Acuity because it had capabilities to connect with my Outlook calendar, so I could have everything show up in both spots, and then I could also have our clients schedule appointments directly from our website. Onboarding is very easy to get going. It was a little bit of hiccup with some of the app integrations that they had, but we were able to get going with their customer support agents. I would say for what we use it for, it works perfectly and I'd highly recommend giving it a try at least.
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Top FeaturesAcuity Scheduling
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