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Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.
MarketBox is designed for businesses offering in-home and mobile services in any industry.
They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service.
THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler.
Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind.
In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off.
Vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.
And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA.
I love the ease of navigating through this software. It’s very user friendly and if I have questions I can call and get friendly customer service.
Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing.
My overall experience has been wonderful. I have recommended MarketBox to other mobile businesses as well.
Last year, our swim school used a software that was difficult for our clients to understand and schedule on, and also difficult to manage/fix errors on the back end.
One important thing I love the most about MarketBox is its team who's always very responsive and competent. Thank you for your hard work.
We offer some services virtually and others in person, the software doesn't automatically differentiate between the two and can be a little confusing for clients.
Ease of scheduling for my clients is fantastic. Support team helping to set up and integrate has been very responsive and quick to help.
Regardless that my providers were available in a large area, bookings were hard to schedule sometimes due to travel time from one to another.
Furthermore, the ability to check the instructor's schedule is a plus that helps effectively suggest available dates and times for clients.
Some Instructors have difficulty understanding the functionality at times. Image size of the profile picture has to be less than 100kb.
Shanie: Hi, my name is Shanie and I am the CEO of Elevation Global Group. My company size is 28. We are a team of 28, and I rate Vcita a five. I use a lot of software because I run multiple companies, from transportation to media to online training school, and I use a lot of software. Prior to Vcita, I was using HubSpot and Setmore, then I tried Calendly. I tried so much different, Calendar, Nozzle. I tried a lot of different systems to try to get everything that I need, and Vcita just had everything. It's one software that does a little bit of everything. You can manage your customers, book appointments online, send invoices, and it integrates well with Zoom, being that everything is on Zoom now. So that's the reason why I really chose them, is they have more of everything that I need under one system, versus using a lot of different system to accomplish the same task. The initial process, like anything, it took a while because every part had to be done separately. Set up your calendar, transferring your customer, integrate. It wasn't a bad process, it just, it's a process. So when it's time to invite my team, it was pretty simple, because all I had to do was just click Invite and they were able to join without any problems. I will recommend trying it. I will recommend trying it, making sure that it's something that you really want, because if you don't use all of the features that's included in the software, then it could be a bit much. But if you are somebody that you're sending online invoices, you're booking online appointments, you want to automate some of your processes, then it's perfect for you.
Prioritize real-user-identified key features according to your needs to find your best fit.
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