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Subject Matter Experts that want to instantly share their application knowledge with other employees, customers, or anyone else.
BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .
When we went to remote learning due to COVID 19, the great quality of the tutorials made the student's learning of the material easy & effective.
It does not let you reorder the steps or combine two tutorials into one. Sometimes editing a step can be frustrating if you want to change where to click.
We have had amazing customer service, with the rep actually adapting what he has created to give our users the best experience. We communicate with the rep whenever we need anything or have questions.
Integration cuts the size of the slides sometimes. Embedding can get complicated with the change of the UI.
Our whole company just loves the product - we think it's awesome. I make iorads for customers and they love them too - its an easy and great way to share information.
I'm not sure I'm a fan of the new UI panel. When you accidentally delete a tutorial, there is no recovery.
Great for instructional videos. I like how easy it is to use and how intuitive the navigation can be.
The only adverse thing I can think of is that there isnt a way to easily “paste” the information step by step into our KB tool. Having to use the html coding to add to our KB was a bit tedious.
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
The refresh problem is there. I find it little frustrating.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
There really is not anything I can think of I would point out as being a negative.
Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software.
At times it can be difficult to configure the filters.
Folks at BOSS are fantastic to work with and very helpful to accommodate your custom needs for any of their applications that you use.
It is fairly difficult to use the wizard to create reports.
Prioritize real-user-identified key features according to your needs to find your best fit.
iorad
BOSSDesk
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