Capterra Logo
Helping businesses choose better software since 1999

ilos vs ServoDesk: Which is a better fit?

Updated on December 11th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 5,276 reviews from Remote Support users.
% Fit
Missing features
Not enough reviews
Feature ratings
Remote Access/Control
NA
SSL Security
NA
Unattended Access
NA
Server Monitoring
NA
Multi-Channel Communication
--
% Fit
Missing features
Not enough reviews
Feature ratings
Remote Access/Control
5.0
SSL Security
--
Unattended Access
NA
Server Monitoring
NA
Multi-Channel Communication
5.0
User satisfaction
4.8
User reviews29
Ease of use
4.8
Functionality
4.5
Value for money
4.7
Customer support
4.7
4.9
User reviews18
Ease of use
4.9
Functionality
4.8
Value for money
4.9
Customer support
5.0
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Educators, Sales Professionals, Trainers, Project Mangers, and Customer Support teams in medium to large sized businesses.

ServoDesk, enables dynamic businesses to grow by facilitating centralised service; Enterprise Service Management (ESM). Start with one department like IT and adopt HR, Facilities and Customer support.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
142382
4 screenshots
196664
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

ilos

6/44
  • Activity Dashboard
  • Activity Tracking
  • Annotations
  • API
  • Audit Trail
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • CRM
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • Multiple User Accounts
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting/Analytics
  • Screen Sharing
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • SSL Security
  • Summary Reports
  • Third-Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Conferencing
  • Workflow Management
  • Access Controls/Permissions
  • Multi-Channel Communication
  • Self Service Portal
  • Support Ticket Management
  • Surveys & Feedback
  • Video Support
See All features
Hide Remote Support Software Features -

ServoDesk

Top Features
23/44
Show Remote Support Software Features +

ilos

--

ServoDesk

--

ilos
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ServoDesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ilos
  • By VidGrid
  • Located in United States
  • Founded in 2012
ServoDesk
  • By Simplisys
  • Located in United Kingdom
  • Founded in 2006
Recommendations

Products similar to those you're currently comparing: