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Educators, Sales Professionals, Trainers, Project Mangers, and Customer Support teams in medium to large sized businesses.
ServoDesk, enables dynamic businesses to grow by facilitating centralised service; Enterprise Service Management (ESM). Start with one department like IT and adopt HR, Facilities and Customer support.
Ilos is easy to use (really, really easy), has a really good set of features that are easy to use, and it's great with Lessonly.
I'm afraid new customers may not be so patient. And it depends on how quickly they get this problem fixed whether we will continue a third year.
Vidgrid makes it super easy for me to record online lectures and to do distance education easily and quickly. They have great features and are constantly making the product better.
Also, I hate that you can't edit question sets. You pretty much have to start over if you make any errors or want to change questions in the future.
The main reason I'm such a fan is how easy it is to create videos, host them online, and manage the library all in the same place. I make training videos, so I'm not looking to win Oscars.
Some of our more specialized programs will often receive errors in the closed captioning due to the complex nature of the vocabulary.
There are multiple functions, fantastic support, and it is fairly intuitive.
There are few things I don't like about VidGrid. I have had difficulty when I set permission settings so only my students can see the videos that some students struggle to get the video to play.
The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless.
We had a few teething problems with setting the email integration up, due to our internal security levels.
Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help.
Nothing so far as all problems we've had have been addressed quickly.
It has been a very positive experience, the support we have received from initial enquiry through to implementation and ongoing enquiries has been fantastic.
We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands.
We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time.
I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports.
Prioritize real-user-identified key features according to your needs to find your best fit.
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