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SumUp vs FreshBooks: Which is a better fit?

Updated on December 4th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 21,035 reviews from Payment Processing users.
% Fit
High performer
Feature ratings
Data Security
4.2
Payment Fraud Prevention
4.3
Online Payments
4.5
Debit/Credit Card Processing
4.3
Mobile Payments
3.9
% Fit
Missing features
Not enough reviews
Feature ratings
Data Security
--
Payment Fraud Prevention
NA
Online Payments
4.5
Debit/Credit Card Processing
NA
Mobile Payments
4.5
User satisfaction
4.5
User reviews1,437
Ease of use
4.6
Functionality
4.4
Value for money
4.4
Customer support
4.4
4.5
User reviews4,475
Ease of use
4.5
Functionality
4.3
Value for money
4.3
Customer support
4.4
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Retail, QSR, Cafes, Bakeries, Delis, Salons and Spas

FreshBooks is cloud based accounting designed exclusively for the self employed. Spend less time on frustrating paperwork and more time doing the work that gets you paid!

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Michael O
President
4.0

Michael: Hi, this is Michael I'm president of a tour company, I give FiveStars four stars. For more reviews like this click down below. Before I found FiveStars I was using Square, Square Payments, as my onsite payment processor, and it worked okay, I thought it was a little bit limited in its functionality, but the one thing I didn't like about it is you it didn't have a rewards or a promotional aspect to it. I chose FiveStars basically because I saw the great opportunity in marketing directly to my customers, gathering phone numbers, and setting up a reward/marketing promotion program with FiveStars that I couldn't ease with my previous application. It was real easy to onboard FiveStars, the websites really good, the apps really intuitive, and they also have really good support available on the website, so I really didn't have any problem onboarding. I think it'd be easy for anybody. I would recommend anybody considering FiveStars to go ahead and give it a try, it's risk free, and it's just really an invaluable tool as far as gaining customer phone numbers and emails, and it's a great marketing tool for a small business, basically.

How Capterra sources reviews
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video-3fe4b6c6-eb47-4f6c-6531-08db92eb738f
Andrew T. S
Chief Executive Officer
4.0

Andrew T.: Hi, my name is Andrew. I'm the Chief Executive Officer at ATS Group. I give FreshBooks a rating of four. All right, so we used quite a lot of different softwares, FreshBooks being one of those softwares. Before we moved to FreshBooks, we were using a software known as Ways. We moved to FreshBooks because FreshBooks was designed to be for clients who want to do their own bookkeeping with us. Just providing them with guidance on doing so. It was more ideal for those kind of clients. FreshBooks is a pretty easy software to use. That's one of the reasons why we decided to use it for our clients who wanted to do their own bookkeeping. It's a very simple, very user-friendly. It allows for our clients to be able to do their books with little or no assistance from us, and it's quite ideal for entrepreneurs or business owners that wish to do their own accounting. Plus, they get very great support from the FreshBooks team. The process to get started using with FreshBooks was pretty simple. First of all, we were contacted by one of the reps at FreshBooks. They gave us a tutorial on the product, how it's used, the benefits of the product, and things like that. And then they guided us in setting up the product and they offer a lot of training. Their portal provides you with ongoing training and ongoing support. So the setup and use of the FreshBooks was quite easy and simple. So my advice to anybody looking for any new software, FreshBooks, or any other software out there is first of all, do your research. Read reviews such as this one right now so you can compare. Not every software is ideal for everyone, so what's ideal for me may not necessarily ideal for you, but once you compare the software, see what they offer, know the advantages, disadvantages, the pros and the cons, and that's one of the most important things to do. Then of course, all of these companies, FreshBooks included, normally give you a trial period. So you can actually try the software out. So you can do a test run and you can do side-by-side trials. So you can be using FreshBooks on one side, another accounting software on the other side. Compare both of them to see which one works best for you. And then after that you can go ahead and make a decision as to which one you want to move forward with.

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User interface
170673 video thumbnail}
1 Video
142390 video thumbnail}
1 Video
170673
4 screenshots
142390
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
ACH Payment Processing
207
Important
Activity Dashboard
388
Important

SumUp

Top Features
21/35
  • Alerts/Notifications
  • Cryptocurrency Processing
  • Data Import/Export
  • Digital Wallet Payments
  • eCommerce Integration
  • Expense Tracking
  • Multi-Currency
  • Partial Payments
  • Payment Links
  • Payment Reconciliation
  • PCI Compliance
  • Point of Sale (POS) Integration
  • Search/Filter
  • Status Tracking
  • ACH Payment Processing
  • Activity Dashboard
  • API
  • Billing & Invoicing
  • Customizable Branding
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Loyalty Program
  • Mobile Payments
  • Multiple Payment Options
  • Online Payments
  • Payment Fraud Prevention
  • Payment Gateway Integration
  • Real-Time Data
  • Receipt Management
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Self Service Portal
  • Transaction Monitoring
See All features
Hide Payment Processing Software Features -

FreshBooks

6/35
Show Payment Processing Software Features +
SumUp
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
FreshBooks
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SumUp
  • By SumUp
  • Located in Brazil
  • Founded in 2012
FreshBooks
  • By FreshBooks
  • Located in Canada
  • Founded in 2004
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