# Compare Peek Pro vs Hostaway 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Hostaway and Peek Pro based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/142459-152433/Peek-PRO-Tour-Operator-Software-vs-Hostaway

---

# Hostaway vs Peek Pro Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HostawayPeek Pro2/4 selected

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[4.7 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

[## Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.7

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [1,524 reviews](#user-reviews)

Positive

1,454

Neutral

24

Negative

46

[## Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[4.7 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

AS

Based on [794 reviews](#user-reviews)

Positive

741

Neutral

15

Negative

38

## Summary

* * *

Key features rated by users

Features selected based on 5,165 reviews from reservations software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

89%Fit

High performer

Feature ratings

Online Booking

4.7

Booking Management

4.7

Calendar Management

4.8

Availability Management

4.8

Channel Management

4.6

81%Fit

Not enough reviews

Feature ratings

Online Booking

4.6

Booking Management

4.1

Calendar Management

4.2

Availability Management

5.0

Channel Management

4.7

User satisfaction

User satisfaction

4.8

User reviews[1,524](https://www.capterra.com/p/152433/Hostaway/reviews/)

Ease of use

4.6

Functionality

4.7

Value for money

4.6

Customer support

4.7

User satisfaction

4.7

User reviews[794](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Vacation rental property managers, short-term rental property managers, Airbnb hosts, Vrbo hosts, Booking.com hosts, and Expedia hosts

Best for

Peek Pro is a scheduling tool for tour, activity and equipment rental operators. The platform lets teams manage everything from solo tour guides to large-scale immersive exhibits.

## User reviews

Pros & cons

WF

William F.

Owner

> "The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7102202)

Kim G.

owner

> "I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7037752)

Duy N.

Owner

> "As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7103704)

KK

Kara K.

Senior Associate

> "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6851059)

Doris S.

Operations Manager

> "Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939)

DS

David S.

Company director

> "Some functions are not supported by the app, so you need to go on the browser interface for the dashboard. When I trying to connect on my phone I'm being redirected to the..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7026338)

WF

Woldemar F.

Managing Director

> "The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7101172)

VS

Via S.

operation manager

> "Additionally, when I publish the owner statement, the owners who are using the app do not always receive a notification when it's available to download."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7037881)

JC

JAMES C.

owner

> "The channel manager is incredibly reliable — it syncs my listings across Airbnb, Vrbo, Booking.com, and others without issues, which has completely eliminated double..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917)

Jason D.

CEO

> "VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7056369)

JC

JAMES C.

owner

> "I can track revenue, occupancy, and performance across all properties, which helps me make better business decisions."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917)

MV

Marinda V.

Business owner

> "The code to display booking calendars on external websites did not work correctly, so we had to use a work around."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7020595)

SM

Sonya M.

Property Manager

> "Hostaway’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7036207)

Laila S.

director

> "The process isnt very stratightforwards for our contractors in terms of getting alerts and notifications- not very user friendly so we are having issues with this"

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7101275)

JC

JAMES C.

owner

> "From scheduled messages and review automation to task reminders for my cleaning team, it feels like I have a virtual assistant working 24/7."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917)

FV

Fatima V.

Operations Manager

> "What I like least about Hostaway is the occasional technical glitches, such as login issues and error messages like "Failed to Fetch," which can disrupt workflow."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6819279)

Duy N.

Owner

> "Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7103704)

LD

Linda D.

Owner

> "Not so, and when we tried to post pone for a few months by cancelling and then sign back up when we slowed down, we were told we would have to pay for the entire year's..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7035616)

KM

Kelly M.

Director

> "sensitive content hidden\] was very helpful in the setting up and helped set up automated messages, clear instructions for my guests to make management more time efficient..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7027755)

ES

Ella S.

director

> "Some areas of the platform have a learning curve, and it can be a bit tricky to locate certain settings without assistance."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7090550)

FV

Fatima V.

Operations Manager

> "What I like most about Hostaway is its user-friendly interface, seamless integration with multiple platforms, and the centralized dashboard that simplifies managing..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6819279)

MS

Melissa S.

Owner and Managing Director

> "It's twice the work and a lot of extra time when we still have to manually enter the information directly into our other accounts."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7019743)

CQ

Christopher Q.

Airbnb Host

> "Hostaway provides an all-in-one solution that makes managing multiple short-term rental listings much easier."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7034288)

FE

Felicia E.

CFO

> "Having to schedule customer support meetings a week out is problematic. When we need answers, we need them more timely."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7099266)

JK

Jaclyn K.

Co owner - Short Term Property Management

> "I really like the ability to create owner statements from the site and that the calendar can be viewed by staff and owners. "

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6820453)

TZ

Tamzed Z.

Head Admin

> "What I liked least about Hostaway is that some features feel less polished than the core channel-management tools."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7050661)

JV

Jelle V.

Business Owner

> "The onboarding process made me feel confident in managing the software, and my onboarding specialist, \[sensitive content hidden\], was knowledgeable, clear, and..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7032948)

AD

Anu D.

Owner

> "SMS messaging feature limits to 140 characters; the guest contact section does not have notes feature to capture notes about the guest;"

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6359709)

WF

William F.

Owner

> "It has allowed me to scale my short-term rental business while keeping operations organized and efficient."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7102202)

Jason D.

CEO

> "The customer care team is non existent of they are purposefully not getting back to me because I have requested to cancel the subscription 5 times."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7056369)

TZ

Tamzed Z.

Head Admin

> "The dashboard is clean and intuitive, helping you quickly understand performance, occupancy, and guest communication."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7050661)

VR

Verified Reviewer

Manager

> "Also some of the features dont always work like I expected, and customer support can be slow to respond at times."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7070703)

AB

Alex B.

Property manager

> "Hostaway is a useful tool for STR owners, they have all the tools needed to operate and function at the highest level for STR operators."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7023336)

Karen S.

director

> "There’s nothing in particular that I dislike, but if I had to mention something, it would be that the Hostaway app offers fewer features and less functionality compared to..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7037717)

Doris S.

Operations Manager

> "The calendar synchronization is reliable and handles our inventory flawlessly across all channels."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939)

RA

Romeu A.

Owner

> "The accounting part its terrible, i'm not saying that i need to pay the owners on the platform, but i need to assign the houses to the owner, and keep track of theirs..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6282242)

JW

Jennifer W.

Onwer

> "He went above and beyond to help us find an answer and worked with his manager to send us communication to help facilitate an Airbnb cancelation without penalty."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7096782)

Doris S.

Operations Manager

> "At the moment, it can be cumbersome when handling large batches of images."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939)

WF

William F.

Owner

> "Hostaway makes my life easier by centralizing Airbnb, Vrbo, and direct bookings all in one place."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7102202)

LF

Lorenzo F.

Property Manager CEO

> "We paid the onboarding fee but quickly realized within three business days that the platform wasn’t a fit for our needs. When I explained that we had found a local company..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7014438)

RD

Romeo D.

PM

> "It simplifies every part of the process — from messaging and reservations to pricing and automation."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7032998)

GMD

Gian Mario D.

CEO

> "sometimes few feature can't be customise or added (for example key door tab)."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7106026)

ENA

Emma Noelle A.

NA

> "The added benefit of powerful automation for guest messaging and tasks further streamlines daily operations."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7041405)

LH

Leanne H.

Director

> "I find it difficult to retain everything I’m learning, and having a hard copy of the user manual would really help."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7031569)

OP

Oscar P.

CEO

> "The team is willing to offer solutions for hosts and business owners in terms of property management, rental arbitrage or to manage your own portfolio of properties."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6595121)

VR

Verified Reviewer

owner

> "If the agents are busy and you leave a call back number I have not gotten ever a call back."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7034641)

Doris S.

Operations Manager

> "This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7039939)

MS

Melissa S.

Owner and Managing Director

> "Example: we set up a new listing as pet friendly, then after publishing the property owner didn't want to allow pets. "

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7019743)

MW

Meg W.

Accommodation Owner

> "My favourite part is the fact that I can have all of my calendars in one system."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7023275)

PS

Philip S.

Partner

> "However VRBO setup is slow and email design features need improvement."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7093166)

DP

David P.

Owner

> "My goal is primarily Medium Term stays via Airbnb and for the direct booking portal to fill in the 7-27 day empty calendar spaces between longer term stays."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6284898)

Jason D.

CEO

> "The VRBO integration wrecked our VRBO bookings."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7056369)

BR

Bart R.

adm

> "The platform is robust, integrates well with major OTAs, and significantly improves operational efficiency."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7094995)

SS

Sara S.

Property Manager

> "The reservation simply disappears from our Breezeway calendar, and because of this, we have run into a few issues where Breezeway marks a property as clean since it thinks..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6685597)

YA

Yaseen A.

Owner

> "Solid platform, lots of customisations available to use, and supports multi currency on calendar which is key for me as have listings in different countries."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6572462)

CL

Chris L.

Guest Relation Specialist

> "Additionally, the integration process with third-party OTAs was quite challenging."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7097243)

JJ

John J.

Rental Experience Supervisor

> "Thanks to Hostaway’s automation features, managing messages and replies has become effortless, saving us countless hours while enhancing our response time and guest..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6576741)

TT

Tony T.

CEO

> "fee on direct bookings without communicating more directly it was going to happen, after selling users on not charging a fee, businesses make decisions on this type of..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6756152)

LD

Luis D.

Manager

> "We rely on Hostaway to manage our portfolio of properties, and it has streamlined our operations significantly."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7026579)

JE

Julie E.

Property Manager

> "Onboarding process is way more complex than it was made to appear when talking to the sales team. "

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7098794)

JF

Jan F.

Owner

> "very fast, powerful functions, fast and reliable channel manager, powerful statistics, multiple booking engines, unified inbox with connection via sms and whatsapp, best..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6584417)

MD

Marie D.

VA Property Manager

> "The main drawback I found with Hostaway is that some advanced features can be a bit complex to set up initially, and occasional glitches in channel syncing may require..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6656776)

JC

Jenna C.

Property Manager

> "I like the owner's portal, ability to track expenses, multi-calendar, customer support, and ability to create owner statements."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6448251)

DR

David R.

Owner

> "Quite frustrating I cant give my Property Manager task bars on the calendar to assign cleans to the cleaners without giving her full Admin access."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6594737)

SB

Sheela B.

Listing Agent

> "It's good for business that has a lot of projects. Because of Hostaway we can project our upcoming reservation and plan."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7024633)

SB

Sheela B.

Listing Agent

> "It's very difficult to correct a mistake in calendar in Hostaway"

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7024633)

VR

Verified Reviewer

Manager

> "The dashboard is pretty robust and once it’s set up it can save time, especially if you are managing more than one property."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7070703)

HG

Heather G.

Partner

> "A few of the setup items are not very self-explanatory."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7093323)

HG

Heather G.

Partner

> "From the initial sales presentation to my software launch the experience has been well organized, communication has been excellent, and the quality of the product has been..."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7093323)

JO

Janet O.

Ownee

> "Sometimes there are bugs and I have to call in to get support."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7023229)

SN

Seth N.

Owner

> "Excellent features, mainly intuitive (though I did catch some things to increase efficiency for users), automations for letters and cleaning tasks are super helpful."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6801131)

SC

Sergio C.

Airbnb Property Management

> "perhaps that the imbedded cleaners system does not have a payment method to pay our cleaners."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6821680)

SS

Sara S.

Property Manager

> "I like the ease with which I can view a calendar for a proeprty, as well as multiple properties if I'm looking for an available listing based on certain criteria."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6685597)

PM

Paul M.

properties Owner

> "Overpayment + wasn't clear about the amount to pay (only solution where you have the surprise to add VAT)"

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6806336)

KN

Kevin N.

Owner

> "Great tool to integrate all calendars and aspects of managing properties. "

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7103324)

SG

Sean G.

CEO

> "The website can be a little difficult to figue out on my own. "

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7022219)

JC

JAMES C.

owner

> "It centralizes guest communication from every platform, making it easy to stay organized and respond quickly."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7028917)

NA

Niclas A.

Property Manager

> "The Booking Engine is limited what you can design yourself, also not so easy to implement on your own website with API."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___6840150)

LD

Luis D.

Manager

> "The automation tools are also top-notch and have reduced the risk of errors across our listings."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7026579)

CL

Chris L.

Guest Relation Specialist

> "The only challenge I’ve encountered has been with the integration process."

[See full review](https://www.capterra.com/p/152433/Hostaway/#Capterra___7097243)

[View Reviews](https://www.capterra.com/p/152433/Hostaway/reviews/)

AS

Andrew S.

Owner, Operator

> "We are confident that this booking site will do most of the tedious work it takes to book our trail rides and..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6682679)

MP

Mark P.

owner

> "Their chatbot offered solutions that failed 90% of the time. If escalated to “live support,” I’d get a canned..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

TR

Tommy R.

Founder and Administrator

> "It is a very complex system and comes with a lot of features that provide a great customer experience when..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6632940)

LS

Luis S.

Manager

> "Due to that, my account is basically blocked and we are not being able to receive reservations neither we are..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6395201)

LJ

Laine J.

Tour Operator

> "The integrated waiver was helpful as was the pre-tipping feature."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6452967)

VR

Verified Reviewer

Owner

> "Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6861353)

MP

Mark P.

owner

> "Lots of promises of a great staff working behind the scenes with cutting edge technology"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

RB

Rachelle B.

Owner

> "Don’t even get me started on the delay of them depositing funds into your account if they’re not withholding..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6705666)

MP

Mark P.

owner

> "Some of the widgets are cool"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

LW

Levawn W.

Director

> "Everything is wrong and unprofessional about peek and absolutely no help but a ai chat and call agent that..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6830980)

VR

Verified Reviewer

President

> "We have grown out of WIX bookings but seriously look at that for a very feature rich low cost solution!"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#GetApp___6299242)

MP

Mark P.

owner

> "Connections failed across the board — Tripadvisor, GetYourGuide, my own website — all broken."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

JG

Joe G.

General Manager

> "Peek allows our customers to book overnight accommodations as well as activities from one booking engine."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4788522)

AD

Aitor D.

Director

> "High fees for the clients and missing a waiting list option and they way to build packages is not very user..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6638369)

KB

Kim B.

Owner

> "The user side of Peek Pro is quite attractive, with the design integration between web and phone making it..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6047076)

LW

Levawn W.

Director

> "Their chat doesn’t work, and you can’t even get someone on the phone."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6830980)

CK

Chris K.

Owner

> "Its a pretty powerful tool and can manage a lot of reservations"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6255052)

LS

Luis S.

Manager

> "I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6395201)

MR

Molly R.

Reservation Manager

> "We like the checkout process and easy user interface."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6631555)

MP

Mark P.

owner

> "Desperate, I turned to their AI chat system, which offered no solutions."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

LK

Lina K.

Owner

> "The onboarding was good, and the check ins were also helpful."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6752137)

VR

Verified Reviewer

Owner

> "Customer service, even by present day standards, is non-existent."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6861353)

MP

Mark P.

owner

> "Onboarding started well."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

LW

Levawn W.

Director

> "There has been zero accountability or support. If you're a business owner, think very carefully before..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6830980)

DP

David P.

Captain/Owner

> "Seamless integration to our website, tracks our bookings and pays quickly..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4723497)

JJ

Jennie J.

Operations Manager

> "Some of the report features are difficult to reconcile with my QuickBooks."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6716457)

CG

Chuck G.

Owner

> "More importantly, the sales and onboarding team was excellent to work with. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6629835)

VR

Verified Reviewer

President

> "I question if they are even still in business with how challenging it is to get in contact with them which was..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#GetApp___6299242)

AS

Andrew S.

Owner, Operator

> "It is also very user friendly on the manager side as well."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6682679)

LW

Levawn W.

Director

> "Peek Pro has cost my company clients, money, and reputation."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6830980)

LA

Laurie A.

Ogden Ghost Tours manager

> "This service seems to cover most of the things that we need to run this small business."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4981498)

MP

Mark P.

owner

> "email — adding insult to injury."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

SL

Sarah L.

Founder

> "Love the customer interfaces and customization options."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4848793)

RB

Rachelle B.

Owner

> "They are zero help and don’t answer your questions, that’s if you can get them to email you back in the first..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6705666)

KS

Katie S.

Taproom Manager

> "They were super helpful and could even reactivate our old account, so we did not have to start all over."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6143927)

RI

Rachael I.

Owner

> "Using the URL on an iPad, you can't see the amount charged or amount owed as that section is cut off."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6134334)

CG

Chuck G.

Owner

> "Her communication and follow up was top notch! "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6629835)

MD

Mariam D.

Manager

> "I demand they give us our money or we will be forced to go to the business bureau"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___6545897)

BG

Blake G.

Captain

> "sensitive content hidden\] made it very easy"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6724372)

CK

Chris K.

Owner

> "I go through the help articles and cant find a resolution. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6255052)

SL

Sarah L.

Founder

> "The booking flow widgets are also really great."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4848793)

MD

Mariam D.

Manager

> "I wish I never would have signed up with this company that doesn’t care about their customers."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___6545897)

QP

Quoc P.

Business owner

> "Clearly will allow us to book more efficiently."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6189238)

WO

Wendy O.

Owner

> "Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___6207152)

CA

Carrie A.

Owner/Administrator

> "They were very easy to work with and even found a "work around" for something that I requested that wasn't in..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___5035171)

RI

Rachael I.

Owner

> "So if you discount a large group, then have to charge damages, the damages are then discounted."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6134334)

KZ

Kristian Z.

Owner

> "I had a positive experience communicating with and setting up Peek Pro for my clients."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___5073605)

KF

Kenneth F.

CEO

> "The software currently lacks the ability to track service or hours of use for our product for maintenance but..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3879231)

CA

Carrie A.

Owner/Administrator

> "I feel our website looks more professional and things are easier for me to manage now!"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___5035171)

MB

Marian B.

Engagement Director

> "I didn't even know what questions to ask at the end of sessions, and mysteries I brought up in between still..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6161886)

AM

Allyson M.

Director of Operations

> "Our organizations experience in setting up this service was easy and straight to the point with all questions..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6203267)

ME

Marissa E.

Owner operator

> "I think editing the activity schedule can get a little confusing at first."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6135746)

MI

Mariko I.

Director and Owner

> "So far no major issues with using this new booking system."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4722231)

Teresa P.

Manager

> "Peek Pro is very complicated to set up and even more complicated for the tour or rental operator to use."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#GetApp___6192030)

JB

Jay B.

Project Dude

> "Looking forward to adding more services to the online offerings."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___5078230)

RB

Rebecca B.

Owner

> "PeekPro has to sell you on lies because they are a subpar product."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___5033892)

CB

Cameron B.

Business Development Cooordinator

> "Once placed, we are able to manage these activities and reservations easily in the back office suite."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4593372)

RB

Rachelle B.

Owner

> "Wouldn’t recommend to my biggest competitors at this point"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6705666)

MK

Michaela K.

OWNER

> "They were very kind, professional, and were flexible with my client not being the best or most responsive"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6166582)

NB

Neil B.

Owner

> "The payment processing is awful. And they dont seem to care about getting it fixed."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6052100)

LS

Logan S.

Box Office Manager

> "This reduces the workload on the office and allows them to spend more time helping customers book who are..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___2886163)

RB

Rebecca B.

Owner

> "You have an option on there called activities that is completely useless."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___5033892)

GR

Gregory R.

Owner

> "I like the customer flows so much more thank FareHarbor."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4950940)

BW

Barbaara W.

Admin

> "Unable to save repeat customers, confirmation and reminder emails change settings on own. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3778315)

MW

Melinda W.

Owner/Operator

> "They were professional, detailed, organized and efficient. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4908384)

PH

Patrick H.

Owne

> "They refuse to address the issues with their product."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6194417)

JB

Jill B.

Tourism Director

> "Also, the reschedule feature link on the confirmation email has been such a time saver for my team!"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4191605)

RI

Rachael I.

Owner

> "Support can't help find them either."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6134334)

MW

Melinda W.

Owner/Operator

> "sensitive content hidden\] helped me sign up and on board with Peek Pro. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4908384)

PH

Patrick H.

Owne

> "Customer support is useless. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6194417)

MM

Minasse M.

Owner

> "Their customer service is amazing."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6200523)

PH

Patrick H.

Owne

> "Absolutely no support."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6194417)

EW

Elton W.

Owner

> "Customer support is the best in my opinion."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4797178)

MC

Morgan C.

owner

> "I had no idea how much time I was going to be saving on the computer emailing clients. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3900039)

OH

Oriya H.

Founder

> "It has been an easy transition into the service and I have already had numerous online bookings and have been..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4344513)

MM

Meredith M.

Manager

> "I've never used a program where refunds need to be taken from your business's credit card and put into a..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3370382)

MH

Marriah H.

Owner

> "Peek Pro has been the only software that I've been able to find that can support my business' booking needs..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3369425)

AP

Angela P.

Owner/CEO

> "Dislike that many features require a third party app (I.e., syncing booking to calendar)."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3369459)

AN

Aja N.

Administrator

> "The online booking system has completely streamlined our reservation process."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3834359)

JB

Jill B.

Tourism Director

> "How the waiver works has been our least favorite about this software. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4191605)

[View Reviews](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

## User interface

4.77 (1,524)

4.68 (794)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activities Booking

150

Important

Activity Dashboard

120

Important

Hostaway

Top features

40/46

-   Access Controls/Permissions
-   Activities Booking
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Availability Management
-   Billing & Invoicing
-   Booking Management
-   Booking Notes
-   Calendar Management
-   Calendar Sync
-   Channel Management
-   CRM
-   Customer Database
-   Customer History
-   Customer Support
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Discount Management
-   Dynamic Pricing
-   Email Templates
-   Event Scheduling
-   Generative AI
-   Group Reservations
-   Inventory Management
-   Mobile Access
-   Multi-Language
-   Multi-Location
-   Online Booking
-   Payment Processing
-   Price/Margin Management
-   Promotions Management
-   Rate Management
-   Ratings/Reviews
-   Real-Time Updates
-   Reminders
-   Reporting/Analytics
-   Room Booking
-   SMS Messaging
-   Social Media Integration
-   Third Party Booking
-   Third-Party Integrations
-   Website Integration

[See all features](https://www.capterra.com/p/152433/Hostaway/#features)

Peek Pro

39/46

-   Access Controls/Permissions
-   Activities Booking
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Availability Management
-   Billing & Invoicing
-   Booking Management
-   Booking Notes
-   Calendar Management
-   Calendar Sync
-   Channel Management
-   CRM
-   Customer Database
-   Customer History
-   Customer Support
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Discount Management
-   Dynamic Pricing
-   Email Templates
-   Event Scheduling
-   Generative AI
-   Group Reservations
-   Inventory Management
-   Mobile Access
-   Multi-Language
-   Multi-Location
-   Online Booking
-   Payment Processing
-   Price/Margin Management
-   Promotions Management
-   Rate Management
-   Ratings/Reviews
-   Real-Time Updates
-   Reminders
-   Reporting/Analytics
-   Room Booking
-   SMS Messaging
-   Social Media Integration
-   Third Party Booking
-   Third-Party Integrations
-   Website Integration

[See all features](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#features)

### Recognition

No recognitions have been awarded to Hostaway

No recognitions have been awarded to Peek Pro

### Deployment & support

Hostaway

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Peek Pro

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Hostaway

-   By Hostaway
-   Located in Finland
-   Founded in 2015

Peek Pro

-   By Peek Travel
-   Located in United States
-   Founded in 2011

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[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[4.68 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

vs

[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/)[4.56 (1,280)](https://www.capterra.com/p/140086/Simplybook-me/reviews/)

Contact vendor for pricing

Price

€9.9/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/140086-142459/Simplybook-me-vs-Peek-PRO-Tour-Operator-Software)

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.77 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

vs

[Guesty](https://www.capterra.com/p/159377/Guesty/)[4.44 (461)](https://www.capterra.com/p/159377/Guesty/reviews/)

Contact vendor for pricing

Price

$23/month

4.7

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152433-159377/Hostaway-vs-Guesty)

[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[4.68 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

vs

[WeTravel](https://www.capterra.com/p/163474/WeTravel/)[4.78 (524)](https://www.capterra.com/p/163474/WeTravel/reviews/)

Contact vendor for pricing

Price

$79/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/142459-163474/Peek-PRO-Tour-Operator-Software-vs-WeTravel)

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[4.77 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

vs

[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[4.62 (601)](https://www.capterra.com/p/2732/Rent-Manager/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.7

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/2732-152433/Rent-Manager-vs-Hostaway)

[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[4.68 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

vs

[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[4.79 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/)

Contact vendor for pricing

Price

$30/month

4.5

Features

4.7

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/129392-142459/Reservation-Nexus-vs-Peek-PRO-Tour-Operator-Software)