# Compare Peek Pro vs Cloudbeds 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Cloudbeds and Peek Pro based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/142459-158839/Peek-PRO-Tour-Operator-Software-vs-Cloudbeds

---

# Cloudbeds vs Peek Pro Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CloudbedsPeek Pro2/4 selected

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[4.7 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

[## Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [337 reviews](#user-reviews)

Positive

280

Neutral

19

Negative

38

[## Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[4.7 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

AS

Based on [794 reviews](#user-reviews)

Positive

741

Neutral

15

Negative

38

## Summary

* * *

Key features rated by users

Features selected based on 5,165 reviews from reservations software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Feature ratings

Online Booking

4.0

Booking Management

4.0

Calendar Management

3.7

Availability Management

3.0

Channel Management

3.3

81%Fit

Not enough reviews

Feature ratings

Online Booking

4.6

Booking Management

4.1

Calendar Management

4.2

Availability Management

5.0

Channel Management

4.7

User satisfaction

User satisfaction

4.3

User reviews[337](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.0

User satisfaction

4.7

User reviews[794](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries.

Best for

Peek Pro is a scheduling tool for tour, activity and equipment rental operators. The platform lets teams manage everything from solo tour guides to large-scale immersive exhibits.

## User reviews

Pros & cons

Louie B.

Owner - Operator

> "During Covid, Cloudbeds showed up in a big way, and gave me grace in regards too the financial burden during a very difficult season."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6867096)

JR

Jeanette R.

Proprietor

> "Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___7095742)

HB

Henk B.

Owner

> "The onboarding is ok and in the beginning it looks realy nice. Until you start using it...."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6861067)

JR

Jeanette R.

Proprietor

> "The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___7095742)

HE

Henrico E.

Director

> "It has for a long time served as an umbrella in my hospitality management journey."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6295854)

CM

Cameron M.

CEO

> "worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___7047823)

KE

Kira E.

Executive Assistant

> "I love the online program so that I can check on items and make reservations from our main corporate office."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6053668)

CM

Cameron M.

CEO

> "Cloudbeds is hands-down the worst customer service on the planet."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___7047823)

SP

Shamita P.

Director of Sales

> "Cloudbeds have allowed for better and more accurate Inventory management, cost saving, better and more efficient time and resource..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3604342)

KG

Kari G.

Front desk

> "No way to sort individual dates no easy way to fine specific data for DAI."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6759513)

KI

Kenji I.

GM

> "Nice calendar and dashboard."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070)

HB

Henk B.

Owner

> "I have never seen any of those request being picked up and translated into an update."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6861067)

VR

Verified Reviewer

Application Engineer

> "What I like about the solution is the almost 360 management capability and ease of access when comes to managing the whole property..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4910739)

NB

Navraj B.

Owner

> "Not setup to support basic steps of service for any hotel business."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6731990)

Christopher G.

owner

> "It is easy to use on the desktop or mobile.... and the Service is amazing.. "

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#GetApp___6450343)

KI

Kenji I.

GM

> "Taxes aren't included in payout breakdowns, not sure how that was decided."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070)

JG

Jehiel G.

Owner

> "Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___5078300)

Louie B.

Owner - Operator

> "I believe one of the biggest things lacking today in business is relationship and loyalty."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6867096)

KE

Kira E.

Executive Assistant

> "Cloudbeds is an all in one system which makes running the day to day operations easy."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6053668)

HB

Henk B.

Owner

> "Release introduce new problems that never get solved."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6861067)

BB

Brian B.

gm

> "Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6164596)

KI

Kenji I.

GM

> "A simple report will force you to do a bunch of manual calculations."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070)

KG

Kari G.

Front desk

> "It’s so user friendly."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6759513)

PPT

Poul Percy T.

CEO

> "Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6144769)

NP

Nancy P.

Owner

> "Despite having a large amount of features, the Cloudbeds interface is still simplified enough for users to work their way through..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3594453)

CB

Charles B.

Pres

> "Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4896593)

YT

Yoselin T.

Recepcionist

> "The colors used by the program are friendly to the eye, this is highly recommended for a person working an 8 hour shift in the..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3599403)

BB

Brian B.

gm

> "Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___6164596)

RL

Richard L.

Owner

> "Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3527698)

NB

Navraj B.

Owner

> "Technical support is non existent."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6731990)

KE

Kira E.

Executive Assistant

> "They are always creating new features and working on improvements which is great."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6053668)

KI

Kenji I.

GM

> "The software can be painfully unintuitive."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070)

JG

Jehiel G.

Owner

> "We really like your team's commitment to help solve problems."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___5078300)

HE

Henrico E.

Director

> "I had issues with bookings."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6295854)

JD

Julieann D.

Director

> "So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia"

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4814640)

VR

Verified Reviewer

managing partner

> "So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6015976)

JT

Jordin T.

Manager

> "It takes all of the hard work and removes the pain that comes with accidental overbookings, something that has proven huge for our..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3439571)

NB

Navraj B.

Owner

> "Reports are useless."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6731990)

CS

Caroline S.

Channels Manager

> "If you look for an efficient and Complete PMS, and you have a small property, this is a really good system."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3484451)

NB

Navraj B.

Owner

> "Technical support is trash."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6731990)

LG

Larry G.

Operations Manager

> "From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3602893)

RM

Reece M.

Manager

> "I’d rate them lower if it was possible"

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6711878)

SS

Sam S.

Proprietor

> "Cloudbeds customer service was always available and patient and worked with us until we actually understood what we needed to do......."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4540249)

KI

Kenji I.

GM

> "Reporting is oddly very lacking."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6572070)

SB

Selene B.

Hotel Manager

> "We haven't had any problems with overbooking since I started using Cloudbeds and I'm saving so much time."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3577379)

VR

Verified Reviewer

managing partner

> "By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6015976)

PB

Pawel B.

Director

> "Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3512785)

RA

Roger A.

Owner

> "They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4678554)

HS

Henry S.

Lodging Manager

> "There are a lot of great features for managing your property like a hotel."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4421167)

GD

Greg D.

Owner

> "Additionally, the checkout page on the website they build you is not end user friendly for customers."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___4900197)

MN

Mahesh N.

Owner

> "The team member are very supportive in the sense of billing support,technical help and they are real human behind this software."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3740261)

JG

Jennifer G.

CFO

> "THIEVES, they allowed someone to transfer my account without my approval and authorization."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___5004630)

CS

Corey S.

General Manager

> "I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3531094)

DE

David E.

Owner

> "Cloudbeds still is trying to charge us even though no services were provided. "

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6047529)

LG

Larry G.

Operations Manager

> "This frees up our front desk staff and they have time to perform other tasks!"

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3602893)

RC

Rick C.

Owner

> "The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3460791)

CB

Charles B.

Pres

> "The system is easy to use."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4896593)

RD

Ryan D.

Managing Director

> "The payment system is no good for the uk (except for online bookings) and we have resorted to taking most payments manually as a..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4540083)

OF

Oriana F.

Manager

> "The game changer for me is the customer support which is always very very fast with well trained staff."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3538608)

LG

Larry G.

Operations Manager

> "There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3602893)

MCT

Maria Charlene T.

Sales and Marketing Officer

> "We were able to set up online direct bookings for our vacation house rental business without a formal website of our own."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___2833090)

KB

Kerry B.

Director

> "The customer service is far too complicated and takes too long."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___6046248)

AM

Ashok M.

Partner

> "Very good, company was forthcoming during lockdown, also provided intensive training on optimisation of the product."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3492278)

RL

Richard L.

Owner

> "Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3527698)

AH

Alex H.

Owner

> "We started with cloudbeds about 8 years ago and since that the company keep grow and making life easier to property individual..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3354778)

AA

Andrea A.

CEO/Owner

> "We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___3477405)

TB

Tommy B.

General Manager

> "Also during the challenging COVID times they proved us so far several times being a solid partner where we can count on think..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___2846744)

LG

Larry G.

Operations Manager

> "The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3602893)

PA

Pharinya A.

(Ex) night shift

> "All-in-one software that anyone can learn within a few hours or days."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4540067)

CB

Charles B.

Pres

> "I’ve had multiple complaints from guests who have tried to book but cannot."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4896593)

Andrew D.

Managing Director

> "The market for hospitality management apps isn't exactly huge, so without many other options to try we've been forced to double down..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___2876569)

JL

Johan L.

Idoalot

> "Not overviewing the actual customer price."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___5034984)

SP

Shamita P.

Director of Sales

> "The team and information on Cloudbeds University is very resourceful."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3604342)

SH

Svetlana H.

Ceo

> "It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___4642381)

LT

Linh T.

GM

> "The room rate is linked with OTAs, the calendar view is awesome, easy to follow, and keeps track of all reservations."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3017468)

RC

Rick C.

Owner

> "This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again,..."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3460791)

AA

Andrea A.

CEO/Owner

> "Not to mention how much better their booking engine looks and works. "

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#SoftwareAdvice___3477405)

CB

Charles B.

Pres

> "Unforgivable issue since this should be their primary function."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4896593)

YD

Yuriria D.

REVENUE & OPERATIVE MANAGER

> "The main benefit is no more overbookings"

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___3491608)

KK

Kevin K.

Owner

> "We have encountered several problems with the integration between Cloudbeds and Expedia and Booking.com."

[See full review](https://www.capterra.com/p/158839/Cloudbeds/#Capterra___4689068)

[View Reviews](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

AS

Andrew S.

Owner, Operator

> "We are confident that this booking site will do most of the tedious work it takes to book our trail rides and..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6682679)

MP

Mark P.

owner

> "Their chatbot offered solutions that failed 90% of the time. If escalated to “live support,” I’d get a canned..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

TR

Tommy R.

Founder and Administrator

> "It is a very complex system and comes with a lot of features that provide a great customer experience when..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6632940)

LS

Luis S.

Manager

> "Due to that, my account is basically blocked and we are not being able to receive reservations neither we are..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6395201)

LJ

Laine J.

Tour Operator

> "The integrated waiver was helpful as was the pre-tipping feature."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6452967)

VR

Verified Reviewer

Owner

> "Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6861353)

MP

Mark P.

owner

> "Lots of promises of a great staff working behind the scenes with cutting edge technology"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

RB

Rachelle B.

Owner

> "Don’t even get me started on the delay of them depositing funds into your account if they’re not withholding..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6705666)

MP

Mark P.

owner

> "Some of the widgets are cool"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

LW

Levawn W.

Director

> "Everything is wrong and unprofessional about peek and absolutely no help but a ai chat and call agent that..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6830980)

VR

Verified Reviewer

President

> "We have grown out of WIX bookings but seriously look at that for a very feature rich low cost solution!"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#GetApp___6299242)

MP

Mark P.

owner

> "Connections failed across the board — Tripadvisor, GetYourGuide, my own website — all broken."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

JG

Joe G.

General Manager

> "Peek allows our customers to book overnight accommodations as well as activities from one booking engine."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4788522)

AD

Aitor D.

Director

> "High fees for the clients and missing a waiting list option and they way to build packages is not very user..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6638369)

KB

Kim B.

Owner

> "The user side of Peek Pro is quite attractive, with the design integration between web and phone making it..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6047076)

LW

Levawn W.

Director

> "Their chat doesn’t work, and you can’t even get someone on the phone."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6830980)

CK

Chris K.

Owner

> "Its a pretty powerful tool and can manage a lot of reservations"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6255052)

LS

Luis S.

Manager

> "I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6395201)

MR

Molly R.

Reservation Manager

> "We like the checkout process and easy user interface."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6631555)

MP

Mark P.

owner

> "Desperate, I turned to their AI chat system, which offered no solutions."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

LK

Lina K.

Owner

> "The onboarding was good, and the check ins were also helpful."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6752137)

VR

Verified Reviewer

Owner

> "Customer service, even by present day standards, is non-existent."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6861353)

MP

Mark P.

owner

> "Onboarding started well."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

LW

Levawn W.

Director

> "There has been zero accountability or support. If you're a business owner, think very carefully before..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6830980)

DP

David P.

Captain/Owner

> "Seamless integration to our website, tracks our bookings and pays quickly..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4723497)

JJ

Jennie J.

Operations Manager

> "Some of the report features are difficult to reconcile with my QuickBooks."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6716457)

CG

Chuck G.

Owner

> "More importantly, the sales and onboarding team was excellent to work with. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6629835)

VR

Verified Reviewer

President

> "I question if they are even still in business with how challenging it is to get in contact with them which was..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#GetApp___6299242)

AS

Andrew S.

Owner, Operator

> "It is also very user friendly on the manager side as well."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6682679)

LW

Levawn W.

Director

> "Peek Pro has cost my company clients, money, and reputation."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6830980)

LA

Laurie A.

Ogden Ghost Tours manager

> "This service seems to cover most of the things that we need to run this small business."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4981498)

MP

Mark P.

owner

> "email — adding insult to injury."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6847659)

SL

Sarah L.

Founder

> "Love the customer interfaces and customization options."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4848793)

RB

Rachelle B.

Owner

> "They are zero help and don’t answer your questions, that’s if you can get them to email you back in the first..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6705666)

KS

Katie S.

Taproom Manager

> "They were super helpful and could even reactivate our old account, so we did not have to start all over."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6143927)

RI

Rachael I.

Owner

> "Using the URL on an iPad, you can't see the amount charged or amount owed as that section is cut off."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6134334)

CG

Chuck G.

Owner

> "Her communication and follow up was top notch! "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6629835)

MD

Mariam D.

Manager

> "I demand they give us our money or we will be forced to go to the business bureau"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___6545897)

BG

Blake G.

Captain

> "sensitive content hidden\] made it very easy"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6724372)

CK

Chris K.

Owner

> "I go through the help articles and cant find a resolution. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6255052)

SL

Sarah L.

Founder

> "The booking flow widgets are also really great."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4848793)

MD

Mariam D.

Manager

> "I wish I never would have signed up with this company that doesn’t care about their customers."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___6545897)

QP

Quoc P.

Business owner

> "Clearly will allow us to book more efficiently."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6189238)

WO

Wendy O.

Owner

> "Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___6207152)

CA

Carrie A.

Owner/Administrator

> "They were very easy to work with and even found a "work around" for something that I requested that wasn't in..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___5035171)

RI

Rachael I.

Owner

> "So if you discount a large group, then have to charge damages, the damages are then discounted."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6134334)

KZ

Kristian Z.

Owner

> "I had a positive experience communicating with and setting up Peek Pro for my clients."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___5073605)

KF

Kenneth F.

CEO

> "The software currently lacks the ability to track service or hours of use for our product for maintenance but..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3879231)

CA

Carrie A.

Owner/Administrator

> "I feel our website looks more professional and things are easier for me to manage now!"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___5035171)

MB

Marian B.

Engagement Director

> "I didn't even know what questions to ask at the end of sessions, and mysteries I brought up in between still..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6161886)

AM

Allyson M.

Director of Operations

> "Our organizations experience in setting up this service was easy and straight to the point with all questions..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6203267)

ME

Marissa E.

Owner operator

> "I think editing the activity schedule can get a little confusing at first."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6135746)

MI

Mariko I.

Director and Owner

> "So far no major issues with using this new booking system."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4722231)

Teresa P.

Manager

> "Peek Pro is very complicated to set up and even more complicated for the tour or rental operator to use."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#GetApp___6192030)

JB

Jay B.

Project Dude

> "Looking forward to adding more services to the online offerings."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___5078230)

RB

Rebecca B.

Owner

> "PeekPro has to sell you on lies because they are a subpar product."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___5033892)

CB

Cameron B.

Business Development Cooordinator

> "Once placed, we are able to manage these activities and reservations easily in the back office suite."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4593372)

RB

Rachelle B.

Owner

> "Wouldn’t recommend to my biggest competitors at this point"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6705666)

MK

Michaela K.

OWNER

> "They were very kind, professional, and were flexible with my client not being the best or most responsive"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6166582)

NB

Neil B.

Owner

> "The payment processing is awful. And they dont seem to care about getting it fixed."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6052100)

LS

Logan S.

Box Office Manager

> "This reduces the workload on the office and allows them to spend more time helping customers book who are..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___2886163)

RB

Rebecca B.

Owner

> "You have an option on there called activities that is completely useless."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#SoftwareAdvice___5033892)

GR

Gregory R.

Owner

> "I like the customer flows so much more thank FareHarbor."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4950940)

BW

Barbaara W.

Admin

> "Unable to save repeat customers, confirmation and reminder emails change settings on own. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3778315)

MW

Melinda W.

Owner/Operator

> "They were professional, detailed, organized and efficient. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4908384)

PH

Patrick H.

Owne

> "They refuse to address the issues with their product."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6194417)

JB

Jill B.

Tourism Director

> "Also, the reschedule feature link on the confirmation email has been such a time saver for my team!"

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4191605)

RI

Rachael I.

Owner

> "Support can't help find them either."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6134334)

MW

Melinda W.

Owner/Operator

> "sensitive content hidden\] helped me sign up and on board with Peek Pro. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4908384)

PH

Patrick H.

Owne

> "Customer support is useless. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6194417)

MM

Minasse M.

Owner

> "Their customer service is amazing."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6200523)

PH

Patrick H.

Owne

> "Absolutely no support."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___6194417)

EW

Elton W.

Owner

> "Customer support is the best in my opinion."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4797178)

MC

Morgan C.

owner

> "I had no idea how much time I was going to be saving on the computer emailing clients. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3900039)

OH

Oriya H.

Founder

> "It has been an easy transition into the service and I have already had numerous online bookings and have been..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4344513)

MM

Meredith M.

Manager

> "I've never used a program where refunds need to be taken from your business's credit card and put into a..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3370382)

MH

Marriah H.

Owner

> "Peek Pro has been the only software that I've been able to find that can support my business' booking needs..."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3369425)

AP

Angela P.

Owner/CEO

> "Dislike that many features require a third party app (I.e., syncing booking to calendar)."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3369459)

AN

Aja N.

Administrator

> "The online booking system has completely streamlined our reservation process."

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___3834359)

JB

Jill B.

Tourism Director

> "How the waiver works has been our least favorite about this software. "

[See full review](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#Capterra___4191605)

[View Reviews](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

## User interface

4.28 (337)

4.68 (794)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activities Booking

150

Important

Activity Dashboard

120

Important

Cloudbeds

35/46

-   Access Controls/Permissions
-   Activities Booking
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Availability Management
-   Billing & Invoicing
-   Booking Management
-   Booking Notes
-   Calendar Management
-   Calendar Sync
-   Channel Management
-   CRM
-   Customer Database
-   Customer History
-   Customer Support
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Discount Management
-   Dynamic Pricing
-   Email Templates
-   Event Scheduling
-   Generative AI
-   Group Reservations
-   Inventory Management
-   Mobile Access
-   Multi-Language
-   Multi-Location
-   Online Booking
-   Payment Processing
-   Price/Margin Management
-   Promotions Management
-   Rate Management
-   Ratings/Reviews
-   Real-Time Updates
-   Reminders
-   Reporting/Analytics
-   Room Booking
-   SMS Messaging
-   Social Media Integration
-   Third Party Booking
-   Third-Party Integrations
-   Website Integration

[See all features](https://www.capterra.com/p/158839/Cloudbeds/#features)

Peek Pro

Top features

39/46

-   Access Controls/Permissions
-   Activities Booking
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Availability Management
-   Billing & Invoicing
-   Booking Management
-   Booking Notes
-   Calendar Management
-   Calendar Sync
-   Channel Management
-   CRM
-   Customer Database
-   Customer History
-   Customer Support
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Discount Management
-   Dynamic Pricing
-   Email Templates
-   Event Scheduling
-   Generative AI
-   Group Reservations
-   Inventory Management
-   Mobile Access
-   Multi-Language
-   Multi-Location
-   Online Booking
-   Payment Processing
-   Price/Margin Management
-   Promotions Management
-   Rate Management
-   Ratings/Reviews
-   Real-Time Updates
-   Reminders
-   Reporting/Analytics
-   Room Booking
-   SMS Messaging
-   Social Media Integration
-   Third Party Booking
-   Third-Party Integrations
-   Website Integration

[See all features](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/#features)

### Recognition

No recognitions have been awarded to Cloudbeds

No recognitions have been awarded to Peek Pro

### Deployment & support

Cloudbeds

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Peek Pro

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Cloudbeds

-   By Cloudbeds
-   Located in United States
-   Founded in 2012

Peek Pro

-   By Peek Travel
-   Located in United States
-   Founded in 2011

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4.4

[View full comparison](https://www.capterra.com/compare/158839-159377/Cloudbeds-vs-Guesty)

[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[4.68 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

vs

[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/)[4.56 (1,280)](https://www.capterra.com/p/140086/Simplybook-me/reviews/)

Contact vendor for pricing

Price

€9.9/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/140086-142459/Simplybook-me-vs-Peek-PRO-Tour-Operator-Software)

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[4.28 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

vs

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[4.03 (220)](https://www.capterra.com/p/144307/Little-Hotelier/reviews/)

Contact vendor for pricing

Price

$109/month

4.1

Features

3.8

4.2

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/144307-158839/Little-Hotelier-vs-Cloudbeds)

[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[4.68 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

vs

[WeTravel](https://www.capterra.com/p/163474/WeTravel/)[4.78 (524)](https://www.capterra.com/p/163474/WeTravel/reviews/)

Contact vendor for pricing

Price

$79/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/142459-163474/Peek-PRO-Tour-Operator-Software-vs-WeTravel)