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Peek Pro is world-class operating software for tour, activity and equipment rental operators. Our platform manages everything from solo tour guides to large-scale immersive exhibits.
Opendock serves all carriers & brokers that want to book online and all warehouses that want their carriers & brokers to book online. A warehouse must be an Opendock user for a carrier to book.
The integration on our site is great, and makes it super easy for our customers to navigate. The interface, check-in process, and integrated waivers are all great.
Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you.
Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software.
AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.
The interphase with google analytics was superior and enabled great conversion tracking through the reservation system with minimal set up. Color and theme set up with canned emails was good.
I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds.
It has been wonderful to have reminders and thank you's go out with no additional time taken on my part. It is seamless in its integration into my site and the reporting features are very helpful too.
This is incredibly damaging to my company's reputation - and a serious waste of my staff's time as we have to get on the phone with Peek, again and again, to try and get these issues resolved.
Everything is super easy to understand and for it being my first time using opendock and to not have any issues was great.
Honestly, it is not on opendock at all, but carriers scheduling in wrong time slots or under wrong docks is my only con using the application currently.
I've never had trucks scheduled before so as a supervisor being able to plan labor and be proactive is a huge win.
For example, we have Coyote who tries to kill us with scheduling six trailers in one day. We have had to cut down the schedules/dock doors to try to limit the carrier from scheduling so heavy.
We've used Opendock for over a year now with very good success. We've saved time and money and stabilized our receiving department employee scheduling.
It's a struggle to get some carriers to use the platform.
Overall it is great and I like that most carriers are familiar with it.
Creating new docks - no instructions and no one to call when need help. Missing a way to see next appointments at glance.
Jeffrey K.: Hi, my name is Jeff, and I'm a business owner, and I would give Peek PRO a four out of five stars. And if you want to see more business interviews like this, click the link below. Before Peek PRO, I used a program called getoccasion.com, and it was missing a lot of features that I do get with Peek PRO, and so one of the main reasons I started using it was it gave me more of the information I needed and a lot more tools and flexibility. Another reason I chose Peek PRO is because the subscription for me as a business owner is free. I don't have a monthly bill. The way their system is built out, they collect ticketing fees for managing my account. I've had a very positive experience onboarding with Peek PRO. I had a team dedicated to me and migrating from my old calendar to my new calendar and moving over my appointments and my customers. And it's been very easy when I've needed to get ahold of someone to get an answer I need. And there are a lot of resources for those that just prefer online resource of articles to troubleshoot. If you want to save time and be able to set up systems to manage your customers on a complex calendar, I'd highly recommend Peek PRO because it will save you time, and it's also increased my sales.
Prioritize real-user-identified key features according to your needs to find your best fit.
Peek Pro
Top FeaturesOpendock
Opendock
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